• Title/Summary/Keyword: 공무원 업무 스트레스

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Influence of Tax Officials' Occupational Stress on Job Satisfaction and Psychological Well-being (세무공무원이 경험하는 직무스트레스가 직무만족과 심리적 웰빙에 미치는 영향)

  • Hong, Soon-Bok
    • The Journal of the Korea Contents Association
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    • v.10 no.4
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    • pp.298-305
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    • 2010
  • The purpose of this study is to analyze the relationship among the factors of tax officials' occupational stress, job satisfaction and psychological well-being. It also aims to provide the effective management ways of tax officials' job. The result of the study showed that the factors of their occupational stress in performing their duties had negative effects on their job satisfaction, the higher their job satisfaction degree was, the higher their psychological well-being was and it could improve the efficiency of the tax administration performance. It also had the positive effects to improve tax payers' satisfaction degree of taxation service. Therefore, the welfare expansion considering the tax officials' roles and importance, wage supplement from provincial governments and institutionalized supplement to improve their job satisfaction are needed for the increase of the efficiency of taxation service.

An Empirical Study on the Level and Relationship among Job Stress, Job Satisfaction, Turnover Intention in Social Welfare Officials : Focused on the Comparison between Series of Classes (사회복지담당공무원의 직무스트레스, 직무만족, 이직의도의 수준 및 관계에 대한 실증적 연구: 직렬간 비교를 중심으로)

  • Jeon, Byeong-Joo
    • The Journal of the Korea Contents Association
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    • v.14 no.4
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    • pp.168-179
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    • 2014
  • This study has targeted 291 public officials in charge of social welfare in the community centers of Chungnam and Chungbuk region to examine their level of job stress, job satisfaction and turnover intention and the relationship between these variables. For the data analysis, PASW Statistics 18.0 was used. The main results of this study are as follows. First, for the job stress and turnover intention the social welfare job was higher than the administrative job and for the job satisfaction administrative job was higher than the social welfare job. Second, by examining the most significant factors that affects the job satisfaction and turnover intention for the social welfare job, it was shown as the job factors of job stress and for the administrative job, it was shown as the organizational factors of job stress. Based on the results of these studies, several alternatives were suggested in order to improve the job satisfaction and reduce the turnover intention. In addition, the significance of this study can be found in that the study was analyzed the level and relationship of the factors related to their job and divided into social welfare job and administrative job.

A Study on Dealing with the Stress of Police Officer - Focused on Medical Model and Organizational Health Model - (경찰공무원의 스트레스 관리에 관한 연구 - 의료 및 조직보건 모델을 중심으로 -)

  • Lee, Hwang-Woo;Choi, Eung-Ryul;Jung, Woo-Il
    • Korean Security Journal
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    • no.13
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    • pp.403-422
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    • 2007
  • When people think about stress, they usually consider it as negative. However, stress can be both positive and negative. Positive stress is referred to as eustress, while negative stress is called distress. Stress is derived from the change which can be either positive or negative. Change is an inevitable aspect of life; therefore, people cannot avoid stress. Police works create a lot of stress among officers because of job characteristics. Police works require both physical and emotional strains. These strains lead to stress of officers. Danger, frustration, excessive paperwork, the daily demands of the job, and a lack of understanding from family members, friends, and the public are major causes of stress among police officers. The American Institute of Stress in New York ranks police job among the top ten stress-producing jobs in the United States. In this study, the author proposes the ways of stress management among police officers based on the medical model and the organizational health model. In the medical model, the author introduces the elimination, coping, and counseling as a way of dealing stress as an individual level. In the organizational health model, the author proposes following recommendations from the administrative point of view: 1) rationalization of personnel management system, 2) improvement of the welfare, 3) democratic management of police organization, 4) maintenance of a good partnership with citizens, and 5) development of stress management program for police family members.

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The Impact of Job Stress on Job Satisfaction and Life Satisfaction among Local Government Officials: A Survey of Reading Academy Participants (지방공무원의 직무스트레스가 직무만족 및 생활만족에 미치는 영향)

  • Mi Ok Jeong
    • Journal of the Korean Society for Library and Information Science
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    • v.57 no.3
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    • pp.27-48
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    • 2023
  • This study aims to investigate the impact of job stress on the job satisfaction and life satisfaction of local government officials who participated in the reading academy from January 2023 to March 2023. The research involved collecting 300 questionnaires and conducting multiple regression analysis to analyze the obtained data. The results of the study are presented below. Impact of Job Stress on Job Satisfaction: The analysis revealed that among the sub-factors of job stress, inappropriate compensation significantly increases job stress among local government officials in the reading academy. Moreover, the study found that turnover intention was particularly high when compensation was not recognized as appropriate, indicating it as the most significant source of job stress. Impact of Job Stress on Life Satisfaction: The findings demonstrate that several factors negatively influence job stress, leading to reduced life satisfaction among local government officials in the reading academy. These factors include undesirable changes in working conditions or situations, anxiety about reorganization, inconsistent work orders, gender discrimination, and an authoritative organizational atmosphere. Effect of Job Satisfaction on Life Satisfaction: The analysis of the relationship between job satisfaction and life satisfaction indicated that turnover intention and remuneration level in job satisfaction positively influenced emotional satisfaction. Conversely, the job itself and interpersonal relationships had a significant negative effect on emotional satisfaction. Furthermore, the job itself and the level of remuneration in job satisfaction showed a significant positive effect on physical satisfaction. Similarly, the job itself and the level of remuneration in job satisfaction positively affected social satisfaction, while the intention to change jobs had a significant negative impact.

Relationship Between Job Stress and Psychosocial Stress Among Clerical Public Officers (일부 행정 공무원의 직무스트레스와 사회심리적 스트레스와의 관련성)

  • Jo, Yoon-Jeong;Cho, Young-Chae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.12 no.6
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    • pp.2598-2606
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    • 2011
  • This study investigated the relationship between job stress and psychosocial stress among clerical public officers in Daejeon City. The self-administered questionnaire survey was administered to 386, during the period between June 1, 2010 and July 31, 2010. As a results, In terms of various levels of psychosocial stresses, 8.8% of the subjects were healthy group, 64.5% were potential stress group, and 26.7% were high risk stress group. On job specifications, the high risk stress group were significantly higher those with higher level of job demand, lower job autonomy and lower colleagues support than their respective counterparts. The level of psychosocial stress was positively correlated with job demand and negatively correlated with job autonomy and social support. Multiple regression analysis revealed that the factors of influence on psychosocial stresses included subjective status of health, satisfaction in work, smoking, leisure activities, past history of visits to medical clinics, social support from colleagues.

A Study on the Job Stress of Social Welfare Officials and Administrative Officials

  • Lee, Jung-Seo;Kim, Young-Hwan
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.6
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    • pp.231-237
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    • 2020
  • The purpose of this study is to present theoretical and policy implications based on the results of the empirical analysis of job stress in consideration of insufficient prior research on the level of job stress by public officials in charge of social welfare and public officials in general administration. For this purpose, social welfare and general administrative positions working at the City Hall of G Metropolitan City and five autonomous districts(including the Dong community service center) were selected as subjects for research. The data analysis used the SPSS statistical program to obtain technical statistics based on the average of the lower variables of the job stress. According to the analysis, there is a difference in the subjective perception level of public officials in charge of social welfare and public officials in general administration in both internal factors of job, such as job demands and job autonomy and external factors of job, such as job insecurity, organizational system, conflict of relations, inadequate compensation, and job culture. Based on this, it presented policy measures that require the granting of self-esteem of public officials in charge of social welfare, improvement of their duties, and adjustment of their workload to an appropriate level.

Understanding the Freedom of Information (FOI) Work Process of Records Managers (기록연구사의 정보공개청구업무 및 업무 환경 분석)

  • Youn, Eunha;Kim, Soojung
    • Journal of Korean Society of Archives and Records Management
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    • v.15 no.1
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    • pp.7-28
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    • 2015
  • This study aims to identify the work process of records managers under the Freedom of Information Act (FOI). In particular, it attempted to reveal the problems and difficulties that record managers encounter during FOI work. To do this, this study conducted in-depth interviews with 11 records managers who were in charge of records management and FOI work, and the accumulated data were subjectively analyzed. The study discussed the relationship between records management and FOI and emphasized the need for procedural improvements of the act to alleviate psychological pressure on records managers and help them focus more on the records management process itself.

Factors Related to Psychosocial Distress and Fatigue Symptoms among Clerical Public Officers (일부 사무직 공무원의 사회심리적 스트레스와 피로수준에 관련된 요인)

  • Cho, Kwang-Hee;Bae, Nam-Kyou;Park, Jung-Ah;Cho, Young-Chae
    • Journal of agricultural medicine and community health
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    • v.33 no.1
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    • pp.11-26
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    • 2008
  • Objectives: We evaluated the level of psychosocial stresses and fatigue symptoms among clerical public officers and its related factors.Methods: The self-administered questionaires were performed, during the period between Dec. 5th, 2005 Metropolitan City. The survey items included subjects' socio-demographic and job-related characteristics, health-related behavior, degree of job demand, job autonomy, social support in work, type A behavior pattern, locus of control, sense of self-esteem, psychosocial distress and degree of fatigue.

Association Between Job Stress and Fatigue Symptoms Among Fire-Fighting Officials (소방공무원의 직무스트레스와 피로수준과의 관련성)

  • Lee, Kwang-Sung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.2
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    • pp.496-506
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    • 2021
  • This study examined the relationship between job stress and fatigue symptom of fire-fighting officials. The study subjects were 330 fire-fighting officials working at five fire stations in the D metropolitan city. The study survey was a structured self-administered questionnaire from September 1 to October 31, 2019. The level of fatigue symptoms and job stress were significantly higher (p<.0.001). By the sub-region, the level of fatigue symptoms and job demand were significantly higher (p=0.046), but the decision latitude, the supervisor support, and co-worker support were lower (p=0.006, p<0.001, and p<0.001, respectively). The level of fatigue symptom showed a significant positive correlation with the total score of job stress (r=0.348, p<0.05) and the job demand (r=0.301, p<0.05). In contrast, it showed a significant negative correlation with the decision latitude (r=-0.306, p<0.05), supervisor support (r=-0.340, p<0.05), and co-worker support (r=-0.355, p<0.05). Multivariate logistic regression showed that the odds ratio of the high-risk fatigue group was significantly higher in the high-risk group of job stress than in the low group of job stress (ORs=3.03, 95% CI=1.13~8.12). These findings suggest that the level of fatigue symptoms of fire-fighting officials is related significantly to job stress.

Impact of Emotional Labor on Quality of Service by Social Workers in Public Sector (사회복지전담공무원의 감정노동이 서비스 질에 미치는 영향)

  • Lee, Yong-Jae;Kim, Jang-Hwan;Park, Jong-Heui
    • The Journal of the Korea Contents Association
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    • v.19 no.6
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    • pp.541-552
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    • 2019
  • Recently, social welfare officers are suffering from a lot of job stress due to increasing work and are carrying out emotional labor. This study assessed the effect of emotional labor on the quality of welfare service through a questionnaire survey on 937 civil servants in Sejong city and Chungcheongnam-do provinces. First, social welfare officers experienced more than average level of emotional labor, and they performed more internal behavior than surface behavior. Second, the services provided by the social welfare officers were higher than usual, followed by tangibility, assurance, reliability, empathy, and responsiveness. Third, deeping acting had a positive (+) influence on service quality among the sub-factors of emotional labor. In other words, the quality of service increases as the emotional state itself changes, On the other hand, deeping acting did not affect service quality. In the future, policy responses to excessive work burden of social welfare officers should be needed and a manual for responding to emotional labor should be provided.