• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.315-329
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• 2007

The objective of this study is to identify key dimensions of e-service quality and explore their relations to user satisfaction at Public libraries. This research used a modified e-service quality model and surveyed Internet service users for measuring and assessing Internet users' service satisfaction at 'A' public library in Seoul region. Using an exploratory factor analysis. the study identified three factors, named Service Affect, Information Access, and Tangibles as key dimensions for public library e-service quality. Also it was found that users' satisfaction was strongly positively correlated to their intention to refer others to the service.

• Proceedings of the Korean Society for Information Management Conference
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• 2016.08a
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• pp.35-38
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• 2016

본 연구는 공공도서관의 서비스 성과 향상을 위해 경영활동에서 고려되어야 할 요소와 개선 방법을 논의하는 것을 목적으로 공공도서관 5개관을 선정, 이용자 서비스를 담당하는 사서들을 대상으로 개별 심층면담을 진행하여 조직의 서비스 지향성(Service Orientation)에 대한 접점 직원의 인식을 조사, 그들의 서비스 태도와 행동에 영향을 미치는 요인을 분석하였다. 그 결과 공공도서관 접점 직원들은 도서관의 다양한 서비스 중 이용자서비스의 중요도가 저평가되어 있고, 이에 대한 조직의 목표관리와 지원은 취약하다고 인식하고 있었으며 특히 서비스 지향성의 4가치 차원 중 서비스리더십, 인적자원관리의 측면은 서비스 동기에 직접적 영향을 미치는 것으로 파악되었다. 이에 이용자서비스를 사서직 전문성이 발현되어야 할 핵심 영역으로 재인식, 이를 강화하기 위한 전략적 접근의 필요성을 제안하였다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.4
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• pp.393-413
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• 2017

This study will explore the possibility of applying process innovation as a public library for business innovation. In order to do this, the study defines the concept of process innovation through the literature review. According to survey and focus group interviews with librarians working for public libraries, this study will organize work done at libraries into the following categories: acquisition, resource management, user management, user services, programs, volunteer management, marketing, library computerization system, facility management, general affairs and statistical management. In addition, through face-to-face surveys with librarians working for public libraries it is confirmed that there are issues within acquisition, user management, and applied process innovation. In response to these issues a new process has been developed. Using this new approach, book contract procedure and requests for book related work could be improved and optimized. In the user management section, the study analyzes the requirements and subscription procedures for members through a website survey of 30 public libraries in the United States and then provides an improved system through process analysis of the membership process of Korean public libraries. It is expected that the new system will contribute to improvements in user satisfaction as well as improvements in library workflow.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.4
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• pp.319-340
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• 2013

The purposes of this study are to understand the current status of using and adoption of social network services for public libraries in Korea and to propose how to activate social network services for the libraries in the future. For this study, the usage of the social network services by 166 public libraries was investigated. In addition, surveys to 40 library representatives from the libraries were conducted and 198 public library users answered users' survey questionnaires. As methods to activate social network services in pubic libraries, providing education and training for librarians, hiring librarians for the service, and monitoring and educating the library users for participating with diversifying promotion channels for the service were suggested.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.1
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• pp.247-265
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• 2021

Recently, public libraries have increased in quantity, while various problems have arisen regarding the operation of public libraries, such as lack of librarian manpower and facilities. Additionally, an increase in the number of public libraries does not correlate to an increase in the utilization of public libraries, and thus developing various services is needed to maintain the continued use of public libraries. This study examined which types of use motivations affect the intention of knowledge exchange in public libraries when using public libraries based on the self-determination theory. It also looked at how the use motivations and the intention of knowledge exchange vary depending on the frequency of public library use. According to an online survey of 230 users of public libraries, extrinsic motivation, intrinsic motivation, autonomy, competence, and relatedness as independent variables had a positive impact on the level of knowledge exchange. In addition, the higher the frequency of public library use, the higher the needs for autonomy and relatedness were. Based on the results, it was suggested that the knowledge exchange needs to be established as a new service of public libraries by offsetting extrinsic motivation that emerged from by negative influences and promoting intrinsic motivation, autonomy and competence.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.3
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• pp.335-361
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• 2018

This study aims at exploring the Eco-generation's perception on public libraries depending on the use of cultural programs. For this purpose, a series of in-depth interviews was conducted with public library users in the Eco-generation in order to investigated the current status of the cultural programs in public libraries and their underlying identity. The results identifies that user experience of library cultural programs did not make a meaningful difference in users' perceptions on public libraries. Furthermore, there was no meaningful difference in the perceptions on cultural programs between public libraries and other cultural organizations. A possible explaining factor to the results based on the interviews and existing research reports was identified as the lack of identity in the library cultural programs. Consequently, further studies on public libraries' identity, cooperation between research and practice in public libraries, discussion with cultural organizations in the library district, and considerations in public policy are suggested in order to strengthen the identity in the library cultural programs.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.2
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• pp.199-223
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• 2024

This study presents book curation services as one of the ways to establish the social role and status of public libraries in a changing social environment. It aims to identify the quality factors that influence user satisfaction and the intention to continue using public library book curation services. For this purpose, the quality factors were limited to information quality through a literature review on curation services in libraries and various fields, from which specific factors were extracted. A questionnaire survey and statistical analysis were then conducted among public library users. The results showed that among the information quality factors, variety and interestingness affect user satisfaction, while discoverability and usefulness impact both user satisfaction and the intention to continue using the services. Based on these findings, we suggest that public libraries should offer book curation services that allow users to discover new information and select themes that are engaging and interesting, and provide information about various genres and types of books.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.2
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• pp.105-125
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• 2020

This study attempts to identify the influence factors on the numbers of visitors and reference room users of public libraries through log-log multiple regression models, using the Korean National Libraries Statistical Data 2018. The fact found is summarized as follows; Even though books collection and seating capacities might be the most important factors in attraction of visitors and reference room users to public libraries in the past when the storage and propagation of knowledge and information was the top function of public libraries, very various and compound factors such as cultural or lifetime education programs, library operation, and user activities have an effect on inducing people to visit and use public libraries at present. This means that these days, public libraries are being transformed into some kinds of comprehensive cultural center where software elements such as cultural programs, user education, events, budget, membership, opening days, building style and age, and group activities rather than hardware elements such as books, literature material, and facilities constitute their essential parts in connection with visitor and user induction.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.31-42
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• 2010

To expand the cultural function of public libraries is a requisite for satisfying cultural needs and meet residents' diverse requirements of cultural welfare due to the improved level of income and the increased amount of leisure time. The purpose of this study is to conduct researches on the actual state of cultural programs operated by public libraries in Jeju Island and on cultural program users' satisfaction at public libraries, along with a survey with those in charge of the cultural programs to find out problems with operation of the programs and suggest localization and improvement of the cultural programs at public libraries in Jeju Island.

• Design Convergence Study
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• v.15 no.3
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• pp.133-149
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• 2016

In this study, I tried to provide the basic data for planning the public library space to meet the new needs of the users in digital generation by survey and literature review on factors in planning the digital space of public libraries. In 2000, a separate space for digital materials has been prepared at the most of the libraries as a part of informatization program of public libraries. However, it is not sufficient to provide a number of different needs of the users due to the identical design of all the libraries. For the prioritization, 50 factors have been deducted by review of preceding studies, evaluation factors and criteria of library of each institution. Factorial analysis was performed on the factors with the importance which was higher than average. Also, the relationships among the factors with similar properties were understood to categorize the factors in space planning by each factor. Based on these factors in planning the digital space, further space evaluation of the public library and user satisfaction survey could be followed to provide a fundamental basis for the specific space planning.