• Digital Contents
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• no.10 s.77
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• pp.26-29
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• 1999

최근 여러 단체들이 일정한 공간 및 기간동안 인터넷만을 이용해 살아가는 서바이벌 게임을 실시하고 있다. 인터넷 서바이벌 게임의 의미 중 하나는 콘텐트 제공자들이 고객의 니즈를 파악하여 더 낳은 서비스를 제공하는데 있다. 이 글에서는 조선일보사와 넷츠고가 공동 주최한 '제1회 코리아 인터넷 서바이벌 게임'에 대한 구체적인 생존 행태를 살펴봄으로써 인터넷 활성화에 기여하고자 한다.

• Korean Business Review
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• v.21 no.2
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• pp.171-194
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• 2008

In this study, specific review for the recent trend both in technical parts and the contents of IFE will be revealed. At the same time, how the passenger's satisfaction on IFE will lead to make an intention of repurchase and create the transmission of positive feed backs on the concerned airline has been thoroughly studied. In order to do the above, 250 air traveling passengers has participated the survey and 235 survey forms has been analyzed by Multiple Regression Analysis. According to the analysis, the physical environmental Improvement in aircraft system helps to Increase the satisfaction degree on IFE. The convenience is revealed as the most effective factor in the satisfaction degree on IFE while the atmosphere and design is regarded as the similarly Important factor. The contents of IFE are obviously affecting the satisfaction degree in positive side. Consequently, the customers' satisfaction on IFE positively affects to the repurchase intention especially to the transmission of the feed back.

• Korean Institute of Interior Design Journal
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• v.20 no.3
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• pp.182-189
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• 2011

This research suggests a way of hygienic space planing of the customer space in the university student restaurant of E University in Seoul. For this study. the behavior observation in the restaurant was conducted in order to analyze the sequence of customer behavior related space planing applying HACCP (Hazard Analysis And Critical Control Point). Also the survey was conducted to analyze opinions of customers about hygiene of the space. The results of the analyses of the observation and the survey were similar in terms of hygiene. In conclusion, for hygienic space planing of the customer space in restaurant, the space circulation should be planned according to the hygienic sequence of customer behavior. The spaces in restaurant should be divided into two areas: the clean area and the contaminated area to prevent cross-contamination. The clean area, such as spaces preparing dishes and food including water and table hall where customers eat, should be separated from the contaminated area such as the spaces where waste is handled and where dirty dishes are kept. In order to prevent cross-contamination, hygiene facility to remove contamination should be located before going to the clean area. More specifically, the hygiene facility should be located between a cash counter and a space preparing dishes so that customers can wash their hands before they touch dishes. Space arrangement with feed-back process to check the possible points of cross-contamination and correct space arrangement until the possibility of cross-contamination is removed in the restaurant.

• Journal of the Korea Society of Computer and Information
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• v.26 no.10
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• pp.173-177
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• 2021

Culture and art can be said to be an important medium that enhances people's creativity and satisfies our desire for cultural experience as well as emotional cultivation. These arts and culture are spreading all over the world through Hallyu, etc. to this day, and it is naturally positioned as an industry that creates the highest added value. However, rapid industrialization and development of industrialization also provided many negative causes, such as damage to nature due to the decline of factories and equipment industries, pollution and damage to the surrounding environment due to the use of fossil fuels. Therefore, in this study, we investigated the factors necessary for improving the image of the local community and maximizing tourism classes by actively utilizing the idle space abandoned due to industrialization and industrialization as a complex space for culture and art. As a result, empirical analysis was conducted through a total of six factors excluding typology through factor analysis. The results showed that reliability, certainty, and empathy had a positive effect, but responsiveness did not. In addition, the economic effect was found to have a positive effect on customer satisfaction.

• The KIPS Transactions:PartD
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• v.18D no.1
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• pp.57-66
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• 2011

Recently, the necessity of new methods of spatial data integration and analysis in CRM has been increased since it is acknowledged that about eighty percent of all data stored in corporate databases has a spatial component. But conventional CRM systems are either incapable of managing spatial data or are not user-friendly when doing so. This paper has designed and implemented spatially-enabled integration management system that can manage consistently both enterprise and spatial data through a legacy CRM system and object-oriented database and additionally support spatial analysis and map visualization for a gCRM. Through implementation, it is demonstrated that the proposed system can facilitate effectively spatial data management and analysis in a legacy CRM system.

• KEPCO Journal on Electric Power and Energy
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• v.6 no.1
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• pp.1-5
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• 2020

사물인터넷, 인공지능, 로봇공학, 증강현실, 가상현실과 같은 고급 기술의 융합과 사용자 행동의 변화가 미래 사업의 모습을 다시 만들고 있다. 기업이 어떻게 잠재적 변화, 작업 공간의 설계, 업무의 정의, 업무 절차를 인식하느냐가 기업이 경쟁 우위를 갖게 하는 데 도움이 되는 중요한 요인이다. Frost & Sullivan은 사회적 진화, 미래에도 견고한 사업 모델, 기술 혁신 등 미래 사업의 모습을 만들어갈 3개의 중요한 동인을 찾아냈다. 실제 작업 공간에서 작업자와 기계의 융합, 사람과 공간의 융합과 같은 트랜드가 사이버 작업 공간에 일어날 것으로, 이를 통해 점진적으로 사업과 업무의 미래 모습을 만들 것이다. 하지만 디지털 전환을 받아들이는 와중에 기업은 숙련된 인력의 부족, 기술의 정렬, 직원 반발, 사이버 보안, 조직 구조와 사고 방식 등과 같은 문제를 해결해야만 한다. 이런 문제들을 해결하기 위해 SHARED 방법론이 기술 수용과 업무 절차 개선에 관심이 있는 기업을 위한 가이드라인 역할을 할 수 있다. 시장에서 성공하기 위해 기술 솔루션 제공자(Technology Solution Provider)는 서비스 제공자로서 역할을 계속하는 동시에, 고객에게 인력 관리 솔루션의 필요성을 교육해야 한다. 기술 솔루션 제공자는 디지털 전환 과정에서 기업과 동반할 믿음직한 조언자이자 장기적 파트너에 기초한 사업 관계를 구축해야만 한다.

• The Journal of the Korea Contents Association
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• v.16 no.1
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• pp.541-557
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• 2016

The purpose of this study is to identifies services characteristics such as service customization, service ability, service empathy impacts on trust, affective commitment and calculative commitment, and explains causal role of affective commitment and calculative commitment by verifies relationships between trust and affective commitment and calculative commitment and customer loyalty in dental service setting. Analysis of structural equation modeling with SPSS 20.0 and AMOS 16.0 were performed to test the research hypothesis. The result of the study as follows: First, it was found that service customization had effect on affective commitment, and service ability had influence on trust, and service empathy impacts on both trust and affective commitment, but calculative commitment was not found to significant path coefficients in relationships with service characteristics. Second, trust had effects on calculative commitment, but not affective commitment. Third, affective commitment and calculative commitment positively had influence on customer loyalty. Therefore, Dental service providers should be increase user confidence by showing empathy and the ability to service. Customer who had formed trust is to build customer loyalty by inducing loyalty directly or by presents a variety of benefits indirectly. The high emotional attachment customer will have to present a suitable marketing strategies to build strong customer loyalty.

• Journal of the Korea Society of Computer and Information
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• v.15 no.1
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• pp.219-226
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• 2010

Recently most parking control systems provide customers with various services, but most of the services are just the extension of parking spaces, automatic parking control system and so on. It is essential to use the satisfaction degree as the extent that customer are satisfied with parking control system to improve the quality of the system services and diversify the system services. The degree of satisfaction is different from customer to customer in same condition and can be represented as linguistic variables. In this paper, we present therefore a technique that quantify how much customer are satisfied with parking control system and fuzzy inference system architecture as a solution that can help us to make a efficient decision for these parking problems. In this architecture, inference engine using fuzzy logic compares context data with the rules in the fuzzy rule-based system, gets the sub-results, aggregates them and defuzzifies the aggregated result using MATLAB application programming to obtain crisp value. Fuzzy inference system architecture presented in this paper, can be used as a efficient method to analyze the satisfaction degree which is represented as fuzzy linguistic variables by human emotion. And it can be used to improve the satisfaction degree of not only parking system but also other service systems of various domains.

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.1229-1235
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• 2009

A call center is a place that an enterprise contacts with clients through information and communication technologies. It is, therefore, the integrated situation room that a consultant gives expert advice to clients using tele-marketing functions and communication technologies. Recently, the tendency of the enterprise is toward newly designing and improving the office layout in consideration of the psychology and the aesthetic intention of the personnel for a performance of the enterprise. In this paper, we study on the influence of a consultant seating arrangement on job satisfaction and immersion in order to maximize the job efficiency of the call center. Human-oriented office layout lead the consultants to be immersed in their job, to reduce stress, and to increasing the job efficiency.

• Journal of Korea Spatial Information System Society
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• v.9 no.3
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• pp.81-89
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• 2007

We analyzed the technology portfolio matrix for the car navigation technology using QFD method and accordingly suggested the navigation technology development direction. QFD is a useful tool to analyze the customer demands and the technologies. Depending on the survey results from the latent customers and the technology capabilities from the study of the national institutions, we suggested technology portfolio matrix. The visual HMI technology, safe driving support technology, and the navigator information management technology are the most prospective area for R&D investment according to the portfolio matrix.