Browse > Article
http://dx.doi.org/10.3745/KIPSTD.2011.18D.1.057

Design and Implementation of Spatially-enabled Integration Management System for a gCRM  

Kim, Sam-Geun (한경대학교 컴퓨터공학과)
Moon, Il-Hwan (한경대학교 컴퓨터공학과)
Ahn, Jae-Geun (한경대학교 컴퓨터공학과)
Publication Information
The KIPS Transactions:PartD / v.18D, no.1, 2011 , pp. 57-66 More about this Journal
Abstract
Recently, the necessity of new methods of spatial data integration and analysis in CRM has been increased since it is acknowledged that about eighty percent of all data stored in corporate databases has a spatial component. But conventional CRM systems are either incapable of managing spatial data or are not user-friendly when doing so. This paper has designed and implemented spatially-enabled integration management system that can manage consistently both enterprise and spatial data through a legacy CRM system and object-oriented database and additionally support spatial analysis and map visualization for a gCRM. Through implementation, it is demonstrated that the proposed system can facilitate effectively spatial data management and analysis in a legacy CRM system.
Keywords
GIS(geographic information system); CRM(customer relationship management); gCRM(geographic CRM); Integration Of Spatial Data;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 Xinyan Zhu, Bing She and Shuming Bao, "Spatial Data Integration and Analysis with Spatial Intelligence," Geoinformatics, 2010 18th International Conference on, pp.1-6, 2010.   DOI
2 Xinyan Zhu, Bing She and Shuming Bao, "The spatial data integration and analysis with China Geo-Explorer," in 17th International Conference on Geoinformatics, Geoinformatics 2009 Conference, Virginia, USA, 2009.
3 Adobe, AMF 3 Specification. Adobe System Inc. [E-book] Available: Adobe Opensource.
4 db4objects. http://www.db4o.com, 2000-2010.
5 Open Geospatial Consortium, Link. http://www.opengeospatial.org/.
6 ESRI, "Shapefile Technical Description," pp. 1-26, 1998.
7 FX2(프랜차이즈 본사 운영 시스템), 스톰소프트, 2004-2010.
8 서울특별시 시군구 인구 통계정보, 통계청, 2006.
9 서울특별시 지하철 역사별 유동인구, 도시철도공사, 2005.
10 전국 우편번호 데이터, http://www.epost.go.kr, 2009.
11 서울특별시 행정구역 수치지도 (SHP 파일), 2006.
12 서울특별시 강남구 대치동, 역삼동 수치지도(SHP 파일), (주)ArMax 제공, 2007.
13 서울특별시 서초구 서초동 수치지도(SHP 파일), (주)ArMax 제공, 2007.
14 Franklin, C. "An Introduction to Geographic Information Systems: Linking Maps to Databases," Database, pp.13-21, April 1992.
15 Paul A. Longley, Mike Goodchild and David J. Maguire, "Geographic Information Systems and Science," Wiley, 2009.
16 “g-CRM 시장 동향 및 전망”, 한국소프트웨어진흥원, SW시장 분석, 2008.
17 정재곤, 이양원, 전병규, 박남옥, 황동훈, 김정아, 김유미, “공간분석용 통합 gCRM 미들웨어 개발,” 정보통신연구진흥원, 2003.
18 Lu Qinling, Zhang Wei, Wang Timing and Li Qingquan, "Analysis and Design of CRM DSS Based on GIS," Intelligent Transportation Systems, 2003. Proceedings. 2003 IEEE, Vol.1, pp.598-601, 2003.   DOI
19 Park, Key-Ho, Jung, Jae-Gon, Hwang and Myung-Hwa, "Design of gCRM system integrated with LBS," The journal of geographic information system association of korea, Vol.10, No.4, pp.567-578, 2002.   과학기술학회마을
20 임동혁, 김정섭, 민준기, 안재용, 이성진, 정진완, “Map/CRM: 고객의 지리정보를 이용하는 CRM시스템,” 정보과학회데이터베이스 연구회지, Vol.17 No.1, 2001.
21 강흠근, 민준기, 이성진 정진완, “OMEGA 공간 객체 관리 시스템의 객체 관리기 설계 및 구현,” 한국정보과학회 '98 동계 데이타베이스 학술 대회 논문집, Vol.14 No.1, pp.197-202-581, 1998.
22 이선순, 이홍석, 이중환, 김성수, “고객정보를 이용한 gCRM의 활용,” 응용통계연구 Vol.18 No.3, pp. 567-581, 2005.   과학기술학회마을   DOI   ScienceOn
23 Almir Karabegovic and Mirza Ponjavic, "Integration and Interoperability of Spatial Data in Spatial Decision Support System Environment," MIPRO, 2010 Proceedings of the 33rd International Convention, pp.1266-1271, 2010.
24 R. Kothuri, A. Godfrind and E. Beinat, "Pro Oracle Spatial for Oracle Database 11g," Apress, 2007.