• Journal of Distribution Research
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• v.4 no.3
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• pp.1-22
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• 2000

Many foreign freight forwarders make inroads into domestic markets. Korean freight forwarders are not competitive on th domestic logistics area because of higher customer services by foreign freight forwarders in Korea. The purpose of this research is to analyze degree of satisfaction on customer services attributes of freight forwarders in Korea, and to strengthen the competitiveness of customer services by Korea freight forwarders in contrast to foreign investment freight forwarders in Korea. The results of the research could be summarized as follows.: When freight forwarders are selected, the most important customer service attributes have been ranked in order with 'the accuracy management of shipping order' , the reasonable offers of freight rate' and 'the quick arrangement of vessels' when freight forwarders are selected.

• Journal of Information Management
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• v.43 no.2
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• pp.23-42
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• 2012

This study is to investigate and analyze the service quality and satisfaction perceived by users and librarians of the Foreign Research Information Center (FRIC). The survey results reveal that three groups of in-campus (internal) user group, external user group and interlibrary loan librarian group has highly perceived the service quality and satisfaction of the FRIC. Two user groups have statistically significant different perceptions on the service quality, loyalty, and satisfaction. Internal user group perceived more highly than external user group, in 6 items of satisfaction, 1 item of loyalty, and 7 items of service quality. Structural equation models of satisfaction and loyalty on two user groups were proved to be appropriate. Material factor including success rate of copied text and general physical status of the copy influences significantly on the user satisfaction in both groups.

• Korean journal of food and cookery science
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• v.16 no.5
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• pp.437-444
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• 2000

The purpose of this study were to identify customer expectation, perception and satisfaction of foodservice quality to analyze the influencing factors on foodservice quality and finally to provide basic information for the improvement of foodservice quality. Among expectation scores of food quality attributes, ‘hygiene of food(3.27)’received the highest score. In expectation scores of service quality attributes,‘hygiene of tableware(3.40)’was the most important. Satisfaction of ‘appropriate 1 portion size(-0.11)’was the highest scored, while‘dealing with complaints on meals(-0.70)’was the most dissatisfied one. Satisfaction was highly correlated with‘providing preferred menu(r = -0.62)’of food quality expectation. It was highly correlated with‘dealing with complaints on meals(r = -0.61)’of service quality expectation. Expectation and perception of foodservice as 2.25 and 2.90 out of 5, respectively, which suggests that foodservice needs to be improved. The attributes identified in Quadrant A, which was labelled‘focus here’and supposed to indicate the areas of high expectation but in low perception, was hygiene of carts holding used trays. The results of expectation and perception analysis indicated the areas that the attention of management should be given to improve quality of foodservice. The stepwize regression analysis suggested that foodservice expectation and perception explaints around 56.7% of the variation in general customer satisfaction.

• 재활복지
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• v.17 no.4
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• pp.103-126
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• 2013

The main purpose of this study is to investigate influence of sheltered workshop management consulting on management performance and reflect its outcome in order to improve the rationalization of management at sheltered workshop. The major results of this study that are summarized as follows: First of all, executive of sheltered workshop has expected management consulting. Management performance consist of business management, marketing, accounting/finance, production/operations. Marketing appears to have the highest expectations of these. Second, executive of sheltered workshop has expected management performance. Management performance consists of customer satisfaction Performance, internal process performance, financial performance. Internal process performance appears to have the highest expectations of these. Third, executive of sheltered workshop recognize management consulting that affects customer satisfaction performance. In particular, appears to have the greatest impact on the field of business management. Fourth, management consulting performance of sheltered workshop affects management consulting that affects internal process Performance. In particular, business management, production/operations appear to have the highest affectability better than others of these. Fifth, executive of sheltered workshop recognize management consulting that affects financial performance. In particular, business management, production/operations appear to have the highest affectability better than others of these. Sixth, executive of sheltered workshop recognize management consulting that affects customer satisfaction performance, internal process performance, financial performance. customer satisfaction performance appear to have the highest, financial performance appear to have the lowest.

• Journal of Industrial Convergence
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• v.20 no.1
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• pp.13-21
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• 2022

Globally, the baby boomer generation is economically retired, and the MZ generation is emerging as a new economic force. This study demonstrated the effect of service quality on user satisfaction and customer loyalty for IT services, and checked whether it had a moderating effect on the MZ generation's perception of service quality and its effect on user satisfaction. In addition, we tried to find implications for service satisfaction of the MZ generation. For this purpose, valid responses were obtained from 496 members of companies receiving IT services from Company A. then, a hierarchical regression analysis were performed to verify the hypothesis. As a result of the analysis, the influence relationship between service quality, user satisfaction, and customer loyalty was confirmed, similar to the results of previous studies, and it was confirmed that the negative moderating effect of lower perception of user satisfaction through interaction. Therefore, it can be suggested that there is a need to develop a new digital-based service that can share and sympathize with special experiences, consumption values and beliefs. In the future, if research is conducted on a variety of consumers, it will be possible to more accurately explore the service perception of the MZ generation.

• The KIPS Transactions:PartB
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• v.16B no.2
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• pp.117-122
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• 2009

We developed a multi-lingual namecard recognizer for building up a global client management systems. At first, we created the Unicode-based character image database for character recognition and learning of multi languages, and applied many color image processing techniques to get more correct data for namecard images which were acquired by various input devices. And by applying multi-layer perceptron neural network, individual character recognition applied for language types, and post-processing utilizing keyword databases made for individual languages, we increased a recognition rate for multi-lingual namecards.

• 정보화사회
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• s.186
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• pp.19-29
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• 2007

정보통신 산업의 맹아기에 시대적 요구에 의해 태어난 한국정보통신산업협회(KAIT)가 설립 20주년을 맞아 새로운 비상을 준비하고 있다. 협회는 혼란과 변혁의 시대에 전산망 사업자 중심의 법정단체로 설립돼 민간 정보통신 서비스 산업 활성화를 위한 활동과 정부와 업계 간 가교 역할을 통해 IT강국 건설에 앞장 서 왔다. 정보통신이라는 새로운 항로를 개척하기 위해 돛을 올린 이래 지난 20여년간 정보통신 업계 대표단체로서 국내IT산업 발전의 버팀목 역할을 해 온 KAIT는 이제 새로운 미래에 대비한 변신에 박차를 가하고 있다. '고객의 성공과 함께 하는 정보통신 대표 단체'라는 비전 아래, 협회위상 정립 및 인식제고 확대, 고객경영을 통한 고객가치 극대화, 성장기반 구축을 위한 신규 사업 강화, 건전한 조직문화 및 내부역량 강화 등 미래지향적 업계 대변기구로 거듭나기 위한 힘찬 날개짓을 하고 있는 KAIT의 지난 20년 발자취를 돌아본다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.18-28
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• 2005

인터넷 사용자의 증가와 함께 전자상거래가 활성화되면서 그 성공요인을 규명하고자 하는 노력은 계속 되고 있다. 특히 정보기술의 발달로 서비스의 온라인 거래가 가능해지고 있고 그 비중 또한 증대되고 있으나 아직까지 온라인에서의 서비스에만 초점을 맞춘 연구는 제한적이다. 따라서 본 연구는 전자상거래에서 거래되는 서비스에 대한 고객의 인식을 바탕으로 서비스의 오프라인 대비 온라인 선호에 영향을 미치는 요인들을 규명하고자 한다. 이를 위해 현재 국내 포탈에서 제공되는 서비스를 대상으로 고객설문을 수행하였으며 수집된 자료를 활용하여 온라인 선호에 대한 로지스틱 회귀분석을 실시하였다. 제안된 모형은 순수 오프라인에서 제공되는 서비스의 일부를 온라인 서비스로 전환하고자 할 때 고려해야 하는 요소들이 무엇이며 그 성공가능성을 예측할 수 있도록 도와줄 것으로 기대된다.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2001.11a
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• pp.187-190
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• 2001

음성정보 산업은 오래 전부터 정보화 사회의 핵심 분야로서 잠재가치를 인정받아 왔지만, 불행히도 기술개발 및 시장 수요가 뒷받침되지 않아 먼 미래의 산업으로 인식되어 왔다. 그러나 최근 음성처리기술이 가시화 되고 인터넷 이용이 활성화되면서 보이스포탈, 음성 증권정보 등 음성과 인터넷이 결합된 서비스가 급격히 증가하고 있다. 현재 인터넷의 사용이 많아지면서 회원가입을 받는 사이트들이 늘어나게 되었다. 본 연구에서는 이러한 웹사이트의 회원가입에서의 고객의 신분 확인 및 회원의 검증과 청소년 고객의 고의적인 오류자료 입력 방지와 전화로 고객을 응대하는 업무가 집중적으로 많은 콜 센터 등의 응용 프로그램 환경에 있어서 전화 통신의 편리성, 응대 시간 축소, 전화 업무 자동화 기능 등을 가능하게 하기 위한 기술의 개발에 대해 연구하였다.

• Proceedings of the KAIS Fall Conference
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• 2005.05a
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• pp.136-139
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• 2005

최근 유비쿼터스 네트워킹과 유비쿼터스 컴퓨팅에 대한 연구가 활발히 진행되고 있는 가운데 무선으로 사물의 이동을 자동으로 인식하고 위치를 파악하는 기술인 RFID(Radio frequency IDentification)가 이슈가 되고 있다. 따라서, 유비쿼터스 환경에서 RFID 기술을 이용한 많은 애플리케이션 개발이 요구되고 있다. 본 논문에서는 RFID 기술과 유비쿼터스형 에이전트를 이용하여 대형마트에서의 고객의 위치를 파악하고 고객의 쇼핑 동선을 분석하여 최적의 매장관리 및 고객관리를 할 수 있는 지능형 매장관리를 위한 쇼핑 분석 시스템을 제안한다.