• Journal of Digital Convergence
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• v.12 no.12
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• pp.457-467
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• 2014

The purpose of this study was to induce continuing health screening of the examinees of the health promotion centers by identifying reason of health screening, selection factors of health promotion center, satisfaction level for health promotion center and revisit intention for the examinees who have utilized the health promotion centers of hospitals in Busan and also understanding the examinees' preferences. This study has been conducted from 2, 22.~4, 5. 2013 with the 892 examinees who had utilized the 10 medical institutes in Busan. And the frequency, ${\chi}^2$-test, t-test, ANOVA, logistic regression was analysed. The summary of the study results is as follows. In terms of health screening type, those with office worker physical examination, those with revisit had the highest frequency whereas the group with no disease and the group of being healthy for subjective health condition had the highest frequency. As for the determination factors of health promotion center, accessibility, partnership work, acquaintance recommendation was found to be the highest and followed. And as for the satisfaction level of health promotion center, satisfaction level for accessibility and medical check-up was found to be the highest with 3.59 points, and followed by satisfaction level for brand name, facility, the economic cost. Finally, as for the revisit intention had the highest frequency. Based on the study results above it would be necessary to establish a reasonable price structure in revitalizing promotion and improving health program.

• Journal of Digital Convergence
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• v.10 no.9
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• pp.397-407
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• 2012

This study aims to develop the methods for effective managing national health screening patients in the health examination center using digital data from national health screening in Dae-Jeon health examination center. To achieve this, we collected about national health screening for 10 years from 2002 to 2011 in Dae-Jeon health examination center and developed re-examination predictive model, private examination predictive model and stomach cancer examination predictive model for national health screening patients by using this data. According to the predictive model results, age, residence, group or individual health examination and the previous number of national health screening were statistically associated with re-examination, private examination, stomach cancer examination. We came up with a plan for health examination center system based on the predictive model and logic in Dae-Jeon. Customized service based on patient management system for national health screening will contribute to efficiency in health examination center.

• Journal of Digital Convergence
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• v.18 no.1
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• pp.147-157
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• 2020

The purpose of this study was to investigate the factors influencing the intent to revisit among health screening center customers. The subjects were 195 customers of a health screening center. The intent to revisit was positively correlated with customer satisfaction and word-mouth communication. Multiple regressions showed that customer satisfaction and perceived health status explained 29% of the variance of the intent to revisit. In order to increase the intent to revisit, hospital and nursing managers should strive to improve customer satisfaction. In particular, strategies to arrange explanation of the result consultations, individual health management tailored to customers' needs, and customers-relationship management for continuing relations with the customer should be needed. In addition, it will be needed to expand the roles of nurses who are working in the health screening center from simple heath check or customer reception to active health education and continuous health screening plan after initial one.

• Management & Information Systems Review
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• v.32 no.2
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• pp.47-58
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• 2013

This study analyzes on payment difference of users in sex, age, region using 23-months data by a university medical center to figure out factors which help to hospital management. The meaningful results of this study as follow. First of all, there is not statistically significant difference between men and women. Secondly, the researcher categorizes users under 40s into group A and 40s users into group B, those in 60s or older into group C. Then, researcher accepted H2 that there might be a difference on the age range of users in each group. Finally, In the results on difference analysis of the payment, there is only statistical difference between Busan and Ulsan Gyeongnam. These results is expected to provide basic information for efficient management of medical center.

• 건강소식
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• v.34 no.12
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• pp.40-41
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• 2010

한국건강관리협회에서 부산지부는 의료의 환경 변화를 선도해 나가는 지부이다. 인아웃바운드 개발, 검진센터별 분리운영, 고객지원시스템 개발 등이 부산지부가 선도한 여러 사례들이다. 여기에 하나 더 추가 해야할 것이 있다. 바로 12월 20일 그랜드 오픈을 앞두고 있는 'MEDICHECK 센터'이다. 고객을 위한 새로운 개념의 시설과 공간인 MEDICHECK 센터를 그랜드 오픈 전에 먼저 만나본다.

• Journal of Service Research and Studies
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• v.9 no.4
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• pp.63-80
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• 2019

This study presents strategic implications for enhancing the competitiveness of the comprehensive health examination center through the study of its impact on the switching barrier with medical service value and medical service satisfaction as parameters. In order to achieve the purpose of this study, a total of 324 questionnaires were analyzed for customers who received health examinations at the general examination center. Covariance structure analysis was performed to test hypotheses and causal relationships. The results showed that the physical environment had a significant effect on the medical service value and medical service satisfaction. The value of medical service also had a significant effect on medical service satisfaction. The value of medical service was found to affect the transition barrier, but the satisfaction of medical service did not affect the transition barrier. The implications of this study are that physical environment has a significant effect on medical service value and medical service satisfaction. Therefore, modern medical equipment should be equipped with the latest medical equipment to minimize accurate examination and misdiagnosis through modernization of medical examination center. In addition, since the value of medical service has a significant effect on the switching barrier, it is necessary to establish a plan to enhance the value of medical service. We need to promote sustainable customer retention and creation of new customers through differentiated screening items and cost advantages over competitors. In addition to check-up services, efforts should be made to enhance the value of services such as strengthening medical communication and medical complex cultural spaces, and at the same time, establish an organizational culture of customer-first examination centers through the placement of excellent personnel and continuous education.

• 월간산업보건
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• s.361
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• pp.48-51
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• 2018

건강하게 오래 살고 싶은 것은 인류의 오랜 소망이다. 의학의 발달로 수명이 늘어나면서 인간의 관심은 '얼마나 오래 살 수 있는가'의 문제에서 '어떻게 오래 살 것인가'로 변했다. 치료보다 예방이 중요하게 인식되는 오늘날, 가천대 길병원 국민검진센터는 모든 연령대의 사람들이 쾌적하고 편리하게 법적인 건강진단을 받을 수 있는 최상의 검진서비스를 제공하고 있다.

• 월간산업보건
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• s.359
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• pp.58-61
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• 2018

살면서 한두 번 경험해본 것도 아니건만, 병원 방문은 언제나 두렵다. 차가운 의료기기들과 그중에서도 가장 외면하고 싶은 주사기 등은 해마다 열심히 먹은 나이를 무색하게 만든다. 일반인들도 긴장하는 건강검진에 한바탕 울고불고 난리가 벌어질 것 같지만, 예상외로 다운증후군 장애인들은 얌전히 앉아 자신의 차례를 기다리고 있다. 찬바람이 아직 오기를 부리던 2월 말의 어느 날, 공릉동에 위치한 다운복지관에서는 서울산업보건센터의 무료 건강검진이 진행됐다.

• 월간산업보건
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• s.360
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• pp.48-51
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• 2018

선생님의, 그리고 친구들의 손을 잡아본 지 얼마나 됐을까. 접수를 마치고 혈압을 재러 갈 때도 서로의 손을 꼭 잡고 이동한다. 채혈하는 선생님의 손을 꼭 잡는다. 선생님은 아이의 눈을 바라보며 괜찮다고, 걱정하지 말라고 속삭인다. 경은학교에서의 경기북부산업보건센터 무료 건강검진은 아이들과의 교감을 시작으로 진행됐다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.1
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• pp.301-311
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• 2013

This study aims to analyze characteristics, health behaviors and health management level related to private health examination recipients in one general hospital. To achieve this, we analyzed 150,501 cases of private health examination data for 11 years from 2001 to 2011 for 20,696 participants in 2011 in a Dae-Jeon general hospital health examination center. The cluster analysis for classify private health examination group is used z-score standardization of K-means clustering method. The logistic regression analysis, decision tree and neural network analysis are used to periodic/non-periodic private health examination classification model. 1,000 people were selected as a customer management business group that has high probability to be non-periodic private health examination patients in new private health examination. According to results of this study, private health examination group was categorized by new, periodic and non-periodic group. New participants in private health examination were more 30~39 years old person than other age groups and more patients suspected of having renal disease. Periodic participants in private health examination were more male participants and more patients suspected of having hyperlipidemia. Non-periodic participants in private health examination were more smoking and sitting person and more patients suspected of having anemia and diabetes mellitus. As a result of decision tree, variables related to non-periodic participants in private health examination were sex, age, residence, exercise, anemia, hyperlipidemia, diabetes mellitus, obesity and liver disease. In particular, 71.4% of non-periodic participants were female, non-anemic, non-exercise, and suspicious obesity person. To operation of customized customer management business for private health examination will contribute to efficiency in health examination center.