• Title/Summary/Keyword: 개인성과

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Relationships between Personal Competence and Sales Performance of Sales Representatives: Focusing on Sales Representatives of Automobile Dealership (영업사원의 개인역량이 자동차 판매 성과에 미치는 영향 연구: 자동차 대리점 영업사원을 대상으로)

  • Kim, Mee Hoe;Bae, byung Yun;Jeon, Ki Suk
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.14 no.1
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    • pp.17-32
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    • 2019
  • Sales representatives of automobile company play a key role in the circulation system. Given the characteristics of the good, consumers demand high-quality information and guides from the salespersons when they decide to purchase an automobile. Sales representatives provide service to the customers in accordance with their needs to help purchase decision-making process. Therefore, a sales representative's personal competence have a significant effect on sales performance. Based on this hypothesis, we assumed that personal competence of a salesperson has a positive correlation with sales performance. An empirical analysis was conducted to test the hypothesis. This study classifies personal competence into 4 independent variables((1) sales technique professionalism (2) salesperson's attitude and relationship with customers (3) emotion utilization (4) emotion control) and measures the correlation with the dependent variable(sales performance). To verify the relationship, we set and modified the hypothesis based on the precedent studies and researches. In addiction, a survey was conducted targeting 300 local salespersons from Gyeonggi-Gangwon region. 268 valid samples were used and analyzed with SPSS WIN24.0 statistical program. As a result of an empirical analysis, it turned out that sales technique professionalism and emotion utilization have positive correlation with sales performance. However, the result failed to support the assumption that sales representative's attitude and relationship with customers and emotion control have positive correlation with sales performance. At last the result revealed that personal competence should be considered as an important determinant of recruitment specification for sales representatives.

A Study on the Factors Affecting Work Performance among Systems Librarians in Academic Libraries (대학도서관 시스템 라이브러리언의 작업성과를 높이는 요인에 관한 연구)

  • Bang Jun-Phill
    • Journal of the Korean Society for Library and Information Science
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    • v.32 no.3
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    • pp.231-250
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    • 1998
  • The purpose of this study was to investigate factors affecting work performance among systems librarians in Korean academic libraries. The factors were divided in three categories: Job characteristics, organizational characteristics, and individual characteristics. Data from questionnaire were analyzed using the SPSS for windows. Multiple regression analyses were performed on three sets of variables related to the hypotheses of the study. The result of the analysis Identified the folowing factors : Job characteristics which affect work performance among systems librarians in academic library are autonomy, task significance, skill variety, and feedback from supervision. Organizational characteristics which affect work performance are job security, capability of automation systems, coworkers. Individual characteristics which affect work performance are growth need strength, knowledge, and systems librarian experience.

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High Performance Work System and Operational Performance: Focusing on a Mediating Role of Employee Performance (고성과작업시스템과 운영성과 간 관계: 다수준분석을 통한 종업원성과의 매개역할을 중심으로)

  • Jun, In;Oh, Sun Hui;Ahn, Seong Ik
    • Korean Journal of Labor Studies
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    • v.19 no.1
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    • pp.65-104
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    • 2013
  • This study aims to examine the intermediary roles of employee performance between high performance work system (HPWS) and its operational performance on the resource based view. Taking into account the unit of analysis, this study used a hierarchical linear modeling analysis in order to test rigorously the association between HPWS at the organisational level and employee performance at the individual level. For this empirical test, Human Capital Corporate Panel (HCCP) data including 316 firms and 7,872 respondents (including 923 team leaders) were used. To meet the unit of analysis and test the mediation effect, data at the individual and team level were aggregated into the organisational level. The empirical results show that HPWS have a positive impact on operational performance as well as employee performance such as job satisfaction, organisational commitment and organisational trust. Regarding the mediation effect, job satisfaction and organisational trust mediate between HPWS and operational performance. Theoretical implications are discussed in conclusion.

기술수용모형과 기술 사용자수용의 통합이론을 이용한 공공부문 BSC시스템 수용에 관한 연구

  • Gwon, Oh-Jun;Oh, Jae-In;Seo, Hyeon-Sik;Choi, Hyeong-Seop;Im, Gyo-Hyeon;Yang, Han-Ju
    • 한국경영정보학회:학술대회논문집
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    • 2008.06a
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    • pp.680-688
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    • 2008
  • 본 연구는 최근 공공부문에 급속히 확산되고 성과 관리시스템을 수용하는데 있어 사용의도에 영향을 미치는 요인들을 실증분석으로 검증하기 위한 연구 이다. 정보시스템 형태로 구현된 BSC(Balanced Scorecard)기반의 성과관리시스템을 수용대상으로 하고 있어 Davis(1986)의 TAM (Technology Acceptance Model)을 기본 틀로 Venkatech et al.(2003)의 UTAUT(the Unified Theory of Acceptance and Use of Technology)를 접목하여 연구모형으로 활용하였다. 설문조사는 BSC시스템을 도입하여 사용 중인 공공부문 기관(회사)을 대상으로 251부의 유효표본을 확보하였다. 구조방정식 모형의 경로분석을 통한 가설검정 결과 13개의 가설 중 9개의 가설이 채택되었다. 교육훈련, 정보시스템 지원, 최고경영자지원, 개인의 혁신성은 노력에 대한 기대에 영향을 미치는 것으로 나타났다. 이는 사용 자들이 새로운 기술 수용에 있어서 보다 쉽게 사용 할 것으로 기대하는데 교육훈련, 정보시스템 지원, 최고경영자지원 등 조직차원의 다양한 지원과 사용자 개인의 혁신성이 요구되는 것으로 해석된다. 성과에 대한 기대의 경로분석 결과 BSC시스템 수용 요인들 중에서 최고경영자지원과 개인의 혁신성만이 영향을 미쳤다. 이러한 결과는 공공부문의 실제 BSC시스템 구축에 대한 사례연구들에서도 지적된 사항이기도 하다. 한편, 노력에 대한 기대는 성과에 대한 기대에 영향을 미치는 것으로 나타났다. 기존의 TAM 관련연구들의 결과를 지지하는 것으로 공공부문 BSC시스템 수용에 있어서도 노력에 대한 기대가 높을수록 성과에 대한 기대가 높은 것을 보여준다.

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A Study on the Effect of Small Maufacturing Businesses' Company Culture on Organizational Performance (중소제조업의 기업문화가 조직성과에 미치는 영향에 관한 연구)

  • Kim, Young Il;Kim, Kwang Su;Kim, Ki Wan;Lim, Sang Ho
    • Industry Promotion Research
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    • v.1 no.2
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    • pp.27-32
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    • 2016
  • This study analyzed the effect of small maufacturing businesses' company culture on organizational performance. The study results showed that personal culture(one's organizational commitment) positively affected job satisfaction and improving creativity. Organizational culture(harmony of organization) and environmental culture(importance of environmental factors) didn't significantly affected organizational perfirmance. Also, organizational commitment was varied by employee's position, harmony of organization was varied by age, education and continuous service year, job satisfaction and creativity was varied by education. This study provided implications for analyzing the importance of personal organizational environmental factors and dicovering individual diffrences of the employees.

The Effect of Young Entrepreneurs Characteristics and Environmental Factors on Business Performance - Focusing on the Absorptive Capacity and Interorganizational Networks - (청년창업자 개인특성과 환경요인이 경영성과에 미치는 영향 - 흡수역량과 조직네트워크 중심으로 -)

  • Lee, Jeong Kwan;Seo, Young Wook
    • Journal of the Korea Convergence Society
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    • v.10 no.10
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    • pp.185-195
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    • 2019
  • This study analyzes business performance factors for young startup, one of the solutions to the youth unemployment problem, and explored the effects of individual characteristics, capability, and environmental factors of young entrepreneurs on business performance. The study targets young traders operating in traditional markets and shopping streets nationwide. The 159 sample data were statistically analyzed using SPSS 25.0 and Smart PLS 2.0 for frequency analysis, reliability and validity analysis. The Entrepreneur's individual characteristics such as challenge spirit, start-up capability, and market characteristics affect absorptive capacity and interorganizational network. And absorptive capacity and interorganizational network affect financial and non-financial business performance. As a result, it was found that young traders need to reinforce their individual characteristics, start-up capability, and interorganizational networks in order to improve business performance. This study is intended to provide theoretical and practical implications.

개인정보보호를 위한 관리체계와 거버넌스

  • Kim, Jung-Duk
    • Review of KIISC
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    • v.18 no.6
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    • pp.1-5
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    • 2008
  • 개인정보보호가 단순히 개인의 권익에 관한 문제로 국한되지 않고, 기업의 사활을 좌우하는 이슈로 대두되고 있다. 또한 개인정보의 활용과 보호라는 두 가지 상충되는 기업 내 목표와 관련 개인정보보호법이나 규정 준수 등 대내외 요구사항을 만족시켜야 한다. 기업 내 개인정보보호활동의 효과성을 높이기 위해서는 현재 산발적으로 진행되는 개인정보 영향평가 등 단순 기법이나 정보유출방지 솔루션 도입 등의 접근방법으로는 한계가 있으며 새로운 접근방법이 필요하다. 본 고에서는 일상적 관리활동의 하나로서 개인정보보호를 위한 관리체계의 필요성과 관리과정을 소개하며 이를 평가, 지시 및 모니터링 할 수 있는 거버넌스의 목표와 중요성에 대해 기술한다.

A study on mediating effect of internal and external networks and creative efficacy in the relationship of individual entrepreneurship and organizational commitment (개인의 기업가정신과 조직몰입의 관계에서 대내·외 네트워크와 창의적 효능감의 매개효과에 관한 연구)

  • Kim, Sun-Wang;Cho, Dae-Woo;Sung, Eul-Hyun
    • Management & Information Systems Review
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    • v.36 no.5
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    • pp.121-149
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    • 2017
  • This study looks into individual entrepreneurship engaged in an enterprise; the effect of creative efficacy and internal and external networks on organizational commitment based on the previous studies. The hypothesis, the internal and external networks constructed in social context by individuals in the relationship between individual entrepreneurship and organizational commitment; and mediating effect through creative efficacy obtained by the previous experience can be in existence, is to be confirmed through an empirical study. The analysis data is collected from 244 of currently working employees via a survey. The determination of employee-oriented study is summarized as follows: first, the promotion of employee's individual entrepreneurship is significant as well as of the leader for the result of organizational commitment, because there are positive effects between the individual entrepreneurship and organizational commitment. Second, the internal and external networks owned by individuals affect one's own outcome as the internal and external networks of enterprise mediate the relationship between individual entrepreneurship and organizational commitment. Third, it is confirmed that the confidence in individual creativity is an essential factor as creative efficacy exhibits a mediating effect in relationship between individual entrepreneurship and organizational commitment. Particularly, it is verified that an enterprise is in need to expand education or programs not only for networks leading to an outcome but also for creativity improvement of affiliated individuals from the fact that creative efficacy, a hybridized concept of creativity and self-efficacy studied in the previous research, mediates the relationship between individual entrepreneurship and an outcome. In the conclusion, additional implications are offered; the thresholds and frameworks for the study are discussed.

Factors Affecting the Activities of Knowledge-Sharing in Organization (조직 구성원의 지식공유 활동에 영향을 미치는 요인)

  • Lee, Kook-Yong
    • Information Systems Review
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    • v.12 no.1
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    • pp.81-105
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    • 2010
  • This research explores the role of personal performance expectation, task-technology fit, perceived rewards, shared vision, usefulness of knowledge sharing, top management support, organization culture, organizational commitment, KMS self-efficacy as antecedents which affect knowledge sharing activity as a consequence and investigates relationships among variables considering characteristics. The results show that members' perceived personal performance expectation, task-technology fit, perceived rewards, shared vision, usefulness of knowledge sharing, top management support, organization culture, organizational commitment, KMS self-efficacy has a positive effect perspectively on knowledge sharing in a organization. Especially, the fact that perceived members' task-technology fit, perceived rewards, usefulness of knowledge sharing is more important than other variables was confirmed. The results of this study, knowledge-sharing activities of the enterprise, members of the organization's business strategy for the activation process is expected to help.

창업자의 특성이 창업기업의 비재무적 성과에 미치는 영향에 관한 연구: 창업팀 역량의 조절효과를 중심으로

  • Eom, Seung-Gwon;Hwang, Bo-Yun
    • 한국벤처창업학회:학술대회논문집
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    • 2019.04a
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    • pp.167-170
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    • 2019
  • 최근에는 거의 모든 분야에서 ICT와 같은 기술기반 산업과의 융합을 통한 창업현상이 두드러지고 있어, 이들을 대상으로 한 연구는 개인 수준뿐만 아니라 팀 수준의 특성을 함께 살펴보는 것이 더 현실적인 상황을 반영하고 실무적인 시사점을 제공해 줄 것으로 판단된다. 팀창업일 경우 기업의 성과는 개인-팀 역량의 혼합 결과로 볼 수 있기 때문이다. 기존 선행연구에서는 창업기업의 성공과 실패를 가름하는 다양한 요인들을 제시해왔으나, 이러한 요인은 창업자의 개인적 특성, 보유하고 있는 자원 등에서 찾는 선행연구가 대부분이다. 관련 연구들을 종합하면 창업기업의 성장은 창업가 특성, 자원, 전략, 산업, 그리고 조직 구조 및 시스템의 함수로 정리된다. 그러나 창업팀에 대한 연구는 제한적이다. 이에 본 연구는 초기 창업기업의 성과에 영향을 미치는 핵심 요인으로 창업가의 특성인 창업역량(entrepreneurial competency)에 초점을 두고, 창업팀의 역량에 따라 어떠한 영향을 미치는 살펴본다. 개인의 특성에 집중해온 기존 연구에서 더 나아가 창업역량의 영향력을 창업가 개인 수준 및 팀 수준으로 구분하여 함께 살펴보고자 한다. 본 연구 결과를 통해 예비 창업가 및 초기 창업기업이 안정적인 사업화를 위해 팀구성을 어떻게 해야하는지 가이드라인을 제시할 수 있을 것으로 기대된다. 또한, 정부 지자체 민간 등에서 창업지원사업 운영 시 팀구성이 잘 된 창업기업을 선발하는 기준을 수립하기 위한 참고자료로 활용될 수 있을 것으로 기대된다.

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