• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.281-293
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• 2020

This study examines the effect of a counselor's supervision experience on counselor development, and verifies the moderating effect of supervision satisfaction on the relationship between the counselor's supervision experience and counselor development. Data were collected via survey administered to 299 counselors who were actively engaged in counseling practice for institutions and public organizations in Seoul, Gyeonggi, Gangwon, and Jeolla regions, such as schools, universities, and professional counseling services. Data analysis was conducted using SPSS version 21.0. The results of the analysis are as follows. First, the amount of participation in individual supervision and group supervision had a significant effect on counselor development. Second, age and years of counseling experience had major effects on counselor development. Third, when the moderating effect of supervision satisfaction on the relationship between the amount of participation in individual or group supervision and counselor development was verified, it was found that supervision satisfaction had a moderating effect on the relationship between the amount of participation in group supervision and counselor development (regarding the level of understanding with cases). The result can be interpreted as meaning that a counselor's positive supervision experience has a direct influence on the outcome and quality of counseling services. Based on these results, proposed implications are presented regarding counseling supervision.

• Korean Journal of Culture and Social Issue
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• v.12 no.5_spc
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• pp.117-131
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• 2006

The percentage of divorce has increased rapidly even in Korea where traditionally attaches great importance to a family. However most counselors apply counseling theories and approaches developed in the West when they do counseling for Korean couple. In fact, the culture of Korea carries characteristics of relationism under the Oriental religion like Shamanism, Buddhism, and Confucianism. Therefore it is not easy to gain sufficient counseling effect in Korea with such major counseling approaches. The Korean takes a serious view of family relations between father and son, Therefore the Koran society carries on a family line, devotes their lives to the cause of education, gies precedence to the elder. In such a cultural area, it would be quite helpful for counselors to focus their attention on various roles of each rather than focus on their conflict of intimacy itself.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.466-475
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• 2020

Current performance evaluation of call center employees is dependent on the number of calls they have resolved, regardless of the individual and social characteristics of employees. However, since call center tasks are highly customer-oriented and emotional laborious, individual capability as well as social characteristics of employees is critical to performance. Therefore, this study analyzed the relationship between employees' individual/social characteristics and their performance. To extract individual characteristics, a repertory grid technique was employed, whereas social network analysis was conducted to extract the social characteristics of employees. Using individual and social characteristics as input variables, multiple regression was conducted to analyze the effect of each variable on performance. As a result, in-degree centrality of dining network, initiative characteristics, open characteristics, and enjoyment of studying were determined to be important variables for performance. This study is expected to be used in both performance management and human resource management of call center practices.

• Journal of Nutrition and Health
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• v.56 no.4
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• pp.419-438
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• 2023

Purpose: This study examines the effectiveness of personalized goal setting and smartphone-based nutrition counseling among adults in their 20s and 30s. Methods: Nutrition counseling was conducted for a total of 30 adults through a 1:1 chat room of a mobile instant messenger, once a week for 8 weeks. The first week of counseling included a preliminary online questionnaire survey and a dietary intake survey. Based on the results of the preliminary survey, 2 dietary goals were set in the second week and the participants were asked to record their achievements on a daily checklist. From the third week onwards, counselors sent feedback messages based on the checklist and provided information on dietary guidelines in a card news format every week. Post-counseling questionnaires and dietary intake surveys were conducted in the seventh week. Changes in dietary habits during the counseling were reviewed in the eighth week, followed by a questionnaire survey on the evaluation of the counseling process. Results: The nutrition quotient (NQ) scores and self-efficacy scores were significantly higher after nutrition counseling. The NQ scores of consumption frequencies of fruits, milk and dairy products, nuts, fast food, Ramyeon, sweet and greasy baked products, sugarsweetened beverages, the number of vegetable dishes at meals, and breakfast frequency were significantly higher after nutrition counseling. The intake of protein, vitamin A, thiamin, riboflavin, folate, calcium, and iron, and the index of nutritional quality of vitamin A, riboflavin, folate, calcium, and iron were higher after nutrition education. The participants were satisfied with the nutrition counseling program and the provided nutrition information. Conclusion: Personalized goal setting and smartphone-based nutrition counseling were found to be effective in improving the quality of diet and self-efficacy in young adults. Similar results were obtained in both the underweight/normal weight and the overweight/obese groups.

• 정보보호뉴스
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• s.124
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• pp.11-11
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• 2008

• Proceedings of the Korean Society of Computer Information Conference
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• 2014.01a
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• pp.177-180
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• 2014

서비스 산업의 급격한 발전과 더불어 최상의 서비스를 제공하기 위한 기업 간의 서비스 경쟁 심화와 고객의 욕구변화에 의해 여러 직종에서 근로자들에게 감정노동을 요구하고 있다. 감정노동은 실제 자신이 느끼는 감정과는 상관없이 직무를 행해야 하는 감정적 노동으로 은행원, 승무원, 상담원 등이 대표적인 종사자로 알려져 있다. 감정노동은 이러한 서비스업에 국한되지 않고 교사 등 사람과 대면하는 모든 부류에 포함된다고 하여도 과언이 아니다. 감정노동은 지극히 주관적이고 개인적인 경험인 '감정'에 의해 행해지는 직무 활동으로 개개인의 특성에 따라 감정노동의 정도도 다를 것이다. 이에 본 연구에서는 고객센터 상담사들을 대상으로 인구통계적 특성에 따른 집단간에 감정노동의 차이가 있는지를 살펴보고자 한다.

• The Journal of the Korea Contents Association
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• v.17 no.3
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• pp.633-642
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• 2017

The purpose of this study was to examine the effectiveness that group counselling by transactional analysis influence on personal competence and communication for maladaptive soldier. 8 participants were assigned to an experimental group and pre and post test was performed. Experimental group were given group counselling program by Transactional Analysis(TA) sessions during 4day, which one session offered for 240 minutes' 8 hour a day. To verify the effectiveness of the group counselling Wilcoxon Matched-Pairs Signed-Ranks Test was performed. The result revealed that group counselling by transactional analysis positively influence on personal competence(self-efficacy, positive character) for maladaptive soldier. This study has a meaning and great achievements to present the possibility of using this program in practical and clinical field, which significant improvement in personal competence, self-efficacy, positive character.

• Proceedings of the Korea Contents Association Conference
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• 2013.05a
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• pp.389-390
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• 2013

건강관리서비스는 금연, 절주, 식이 운동 등 생활습관을 개선하여 스스로 건강을 증진하도록 평가 교육 상담 등을 제공하는 서비스이다. 본 연구의 목적은 건강관리 서비스 분야에서 성공적인 건강상담사례들 중 유사한 사례를 추출하여 이를 건강관리 상담에 활용하기 위한 CBR(Case based Reasoning) 기반의 웰니스멘토지원시스템을 개발하는 것이다. 자가 건강관리 서비스를 위해 수집한 개인 건강관리 관련 정보로부터 운동처방 및 식이영양 처방을 위한 판단기준이 되는 변인들을 추출하였고, 변인들 간 유사도 비교를 위한 함수를 선정하고 가중치를 부여하였다. 또한 기존의 성공사례들에 대한 DB를 구축하고 유사도 비교(Retrieve)를 통해 가장 적절한 사례를 추천하기 위한 웰니스멘토지원시스템의 프로토타입을 개발하였다. 웰니스멘토지원시스템을 통해 과거의 성공적인 상담사례를 참고하여 상담해줌으로써 상담에 필요한 시간을 단축시키고 서비스의 질 향상을 도모할 수 있을 것이다.

• The Journal of the Korea Contents Association
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• v.18 no.1
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• pp.573-586
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• 2018

The purpose of this study was to investigate the Quality of stress experienced in counseling and counseling of elderly female novice counselors and, through this, to provide information and information that can help counselors of elderly to continue their counseling. The study participants interviewed 157 elderly women who were studying at religious institutions, counseling graduate schools, and general graduate schools. in the data collection, each individual participated in a one - to - one interview for 3 months from May to August, 2017. To analyze this material, it was used CQR method, as one of the Qualitative analysis methods. The results were divided into two factors of stress in the academic and counseling domains. in academic stress, academic stress symptoms, content, and weighting factors were separated into three key factors. in counseling stress, four core factors were identified: client, supervision, counselor's ability, and social environmental factors. The significance of this study is that the elderly novice counselors in the elderly have specified the areas of stress experienced by them and provided them with helpful information Then, implications and suggestions were discussed.

• Journal of the Korean Data and Information Science Society
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• v.5 no.2
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• pp.107-116
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• 1994

이 논문은 통계상담사례연구의 일종으로 설문지를 이용한 통계자료분석에 도움이 되도록 소개하고자 한다. 여러항목을 종합하여 한 척도를 구성하고 각 항목마다 중요도나 선호도 등에 따라 다품등 리커트형 척도를 묻는 자료는 개인의 성향이나 지리적 문화적 여건에 따라 그 응답경향이 달라 가질지도 모르는 반응편향성(Response Set Bias)을 감소시켜 보다 좋은 통계자료분석을 할 수 있는 통계적 방법을 소개하며, 이 방법을 적용시킨 통계상담을 예시하고자 한다.