• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2004.10a
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• pp.535-538
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• 2004

유비쿼터스(Ubiquitous) 환경은 인간이 생활하는 각종 기기들이 컴퓨팅 능력과 네크워킹 능력을 가지고 상호간에 정보를 교환하며 서비스를 제공하는 것을 말한다. 이러한 유비쿼터스 컴퓨팅 환경에서 사용자의 감정, 상태 또는 의도에 기반하여 특화된 서비스를 지능적으로 제공하기 위해서 사용자의 컨텍스트-인식(Context-Awareness)이 필수적이나 이와 관련된 연구가 아직은 미흡한 상황이다. 본 논문에서는 인식된 여러 가지 상황정보를 체계적으로 표현할 수 있고, 최종 컨텍스트를 활용하여 사용자의 감정이나 의도를 분석하고 개인화된 서비스를 능동적으로 제공하는 지능형 에이전트 구조를 제안한다.

• Proceedings of the Korean Information Science Society Conference
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• 2002.10d
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• pp.322-324
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• 2002

이동 통신 기술의 발달 및 대중화로 인하여 거의 모든 개인 사용자가 휴대폰을 사용하게 되었으며 휴대폰은 초기의 음성통화 기능 뿐만 아니라 VM(Virtual Machine)을 탑재하여 컴퓨터와 마찬가지로 프로그램을 작성 및 설치하여 사용할 수 있게 되었다. 본 논문은 휴대폰과 같은 특수한 임베디드 환경에서 감정 기반의 캐릭터 에이전트를 구현하기 위한 구조를 제안한다. 임베디드 기기의 특수성을 파악하고 주어진 제한사항을 극복하기 위해 기존의 단일 컴퓨터 상의 에이전트 아키텍처를 휴대폰과 서버의 역할을 분담하는 아키텍처로 변환하여 사용자로 하여금 컴퓨터와 근접한 수준의 캐릭터 에이전트를 이용할 수 있도록 한다.

• Journal of the Korean Society of Marine Environment & Safety
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• v.22 no.4
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• pp.328-334
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• 2016

The everyday life of police officers requires them to face a number of criminal acts and enter compromising crime scenes. In this case, officers may be compelled to make a personal expression of negative emotions. Negative emotions of members confidence for effective job processing and contributions duties and achievement of the job within the marine police force. Therefore, to control the emotive dissonance of organization members is a great help to the development of the organization. This study focuses on emotional dissonance among marine police officers to verify the impact of this dissonance on job burnout and consider the mediating effect of emotional intelligence. Research results are as follows: First, the relationship between emotional dissonance sub-factors and job burnout among marine police officers was studied. It was found that marine police did not feel emotionally jarred because they consciously tried to abstain from emotional engagement, but this was found to reduce emotional intelligence as related to desired emotions as well. Second, Emotional intelligence of the Marine Police was found on a significant impact on job burnout. Third, the impact of emotions in relation to emotional dissonance that job burnout of marine police intelligence officials confirmed that there is a statistically significant mediating effect. Finally, in a comparison of direct effects versus mediated effects, marine police were seen to be prone to emotional dissonance and experienced job burnout as a direct result of applying greater emotional intelligence.

• 지역과문화
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• v.8 no.4
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• pp.1-22
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• 2021

This ethnographic study aimed to understand the emotional labor of traditional performing artists who hide and control their emotions in performances and the components and characteristics of their emotional labor by means of in-depth interviews with traditional performing artists and Giorgi's analysis method. As a result of the analysis, first, the factors that lead to emotional labor of traditional performing artists can be divided into external and internal ones. The external factors arose from expressing various emotions while creating or suppressing their own emotions in an effort to draw out the emotions of the audience. Also, emotional labor occurred depending on the performance place, performance type and audience reaction. The internal factors consisted of the emotional burden experienced due to concerns over mistakes and audience satisfaction as they voluntarily commit themselves to the performance in order to satisfy the audience. Second, complex emotions that remain after the performance sometimes lead to aftereffects of emotional labor. Third, factors of emotional labor that originate from belonging to an organization had an influence, which resulted in their considering job change or resignation. Fourth, emotional labor arises from the specificity of the traditional performing arts field, that is, negative perceptions and unfair internal practices of traditional performing arts. The study showed that traditional performing artists relieve their emotional labor through hobbies and chatting with colleagues, and took the emotional labor as granted, not recognizing that the occupational emotional labor as emotional labor. This study is significant in that it recognized and analyzed traditional performing artists as emotional workers and focused on the emotional labor components of traditional performing artists.

• Korean Journal of Social Welfare Studies
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• v.42 no.4
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• pp.187-216
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• 2011

This study examined the effects of elderly care facility social workers' work environment (role conflict, role ambiguity, role overload, and adequacy of the reward system) and personal tendency (emotional empathy, cognitive empathy, external attribution, and internal attribution) on their burnout (emotional burnout, low personal achievement, and depersonalization about clients) and suggested strategies for preventing burnout in social workers at elderly care facilities. For this purpose, we conducted a questionnaire survey of social workers working at institutions designated as elderly long-term care facilities and collected a total of 312 questionnaires. According to the results of analyzing the data using a structural equation model, among the sub-factors of work environment, role ambiguity had a significant positive effect on low personal achievement and depersonalization about clients, role conflict on emotional burnout, and role overload on depersonalization about clients. Among the sub-factors of personal tendency, cognitive empathy and internal attribution had a significant negative effect on low personal achievement, and external attribution had a significant positive effect on emotional burnout and depersonalization about clients. This study is meaningful in that it illuminated social workers' burnout not only from the aspect of work environment but also from that of personal tendency.

• KIPS Transactions on Computer and Communication Systems
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• v.4 no.9
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• pp.289-296
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• 2015

The explosive growth of information has been difficult for users to get an appropriate information in time. The various ways of new services to solve problems has been provided. As customized service is being magnified, the personalized recommendation system has been important issue. Collaborative filtering system in the recommendation system is widely used, and it is the most successful process in the recommendation system. As the recommendation is based on customers' profile, there can be sparsity and cold-start problems. In this paper, we propose personalized movie recommendation system using collaborative filtering techniques and context-based techniques. The context-based technique is the recommendation method that considers user's environment in term of time, emotion and location, and it can reflect user's preferences depending on the various environments. In order to utilize the context-based technique, this paper uses the human emotion, and uses movie reviews which are effective way to identify subjective individual information. In this paper, this proposed method shows outperforming existing collaborative filtering methods.

• 한국디지털정책학회:학술대회논문집
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• 2005.11a
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• pp.163-173
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• 2005

금융기관들은 개인들의 다양한 욕구를 충족시키기 위해서 경쟁적으로 수많은 금융상품을 개발하여 판매하기 시작하였으며, 이러한 상품들은 나름대로 독특한 특성을 지니게 되어, 개인들은 이에 대한 수많은 정보를 수집하고 분석할 필요성을 가지게 되었다. 금융상품정보의 정보원 선택 선호요인으로는 정보원 자체의 특정 이외에도 개인이 가지는 성격적 특징과 환경적 요인들을 들 수 있다. 따라서 개인의 성격유형에 따라 선호하는 정보원의 유사점과 차이점을 알아보았다. 본 연구에서는 금융상품정보를 취득하는 정보원에 대한 선호요인인 개인의 성격유형을 파악하기 위하여 MBTI(Myers Briggs Type Indicator)를 근거로 작성된 성격특성평정척도(Personality Trait Ration Scales: PTRS)를 이용하여 파악된 성격유형들이 금융상품 정보원 선택에 미치는 영향을 분석하였다. 성격유형변수를 4개의 군집으로 집단화하고 성격요인과 차이분석을 실시한 결과 감정 직관적인 성격이 강한 주관적 감정형, 외향 직관적인 성격이 강한 사교적활동형, 내향 사고적인 성격이 강한 수동적개인형, 인식 판단적인 성격이 강한 합리적이성형의 4개 군집으로 나누어졌다. 8개의 성격요인 중 감각을 제외한 7개 성격요인 모두가 p<. 05에서 4개의 성격유형군집과 유의적인 차이가 있는 것으로 나타났다. 사교적활동형은 여러 정보원 중 'TV'를, 합리적이성형은 '잡지', '금융상품팜플렛', '재테크서적'을, 주관적감정형은 '은행창구직원', '친구나친지'를 선호하였다. 그러나 수동적개인형은 어떠한 금융상품정보원도 선호하지 않았다. 특히, 합리적이성형은 전문금융정보를 원하는 것으로 나타났고, 주관적감정형은 인간적인 면을 더 선호하는 것으로 나타났다. 본 연구가 가지는 의의는 각 성격유형별로 선호하는 금융상품정보원의 차이를 분석함으로써 개인의 정보욕구를 보다 더 만족시킬 수 있는 하나의 요인으로 성격요인과 정보원의 차이에 관한 정보를 제공하며, 금융정보를 제공하는 주체들에게 각 정보원에 적합하도록 정보의 성격에 관한 특성요인과 고객선호정보원을 살펴볼 수 있는 정보취득방안에 대한 연구의 필요성을 제시하는데 있다.

• Journal of the Korea Convergence Society
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• v.10 no.3
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• pp.167-176
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• 2019

The conversational agent, which is at the forefront of the 4th industry, aims to personalize the user-centered focus in the future and holds an important position to have a hub that can be connected to various IoT devices. It is a challenge for interactive agents to recognize the user's emotions and provide the correct interaction to personalization. The study first I looked at emotional definitions and scientific and engineering approaches. Then I recognized through social perspectives what social function and what factors emotions have and how they can be used to understand emotions. Based on this, I explored how users can be discovered emotional social factors in communication. This research has shown that social factors can be found in the user's speech, which can be linked to the social meaning of emotions. Finally, I propose a model to discover social factors in user communication. I hope that this will help designer and researcher to study user-centered design and interaction in designing interactive agents.

• Journal of Digital Contents Society
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• v.19 no.9
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• pp.1707-1715
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• 2018

This study was conducted using structured questionnaire to 103 dental hygienists who agreed to research among dental hygienists working at Ulsan-based dental clinics in an attempt to analyze the impact of dental roles and social support on emotional labor. Statements of collected data were performed on t-test and ons-way ANOVA, correlation and multiple regression using the SPSS Statistics ver 18.0 for windows program. The study found that the higher role conflicts and greater role ambiguity in relation to direct trade and emotional labor, the higher the intensity of emotional labor, and the more social support, the lower the intensity of emotional labor. The emotional labor of dental hygienists can be solved at a personal level by trying to improve their relationship with members at a dentist's office and by making clear and more professional work segmentation according to their working characteristics. This will help develop a plan to manage the emotional labor of dental hygienists.

• Journal of Digital Contents Society
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• v.19 no.1
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• pp.103-112
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• 2018

In this paper, we propose a method of recognizing emotions using PPG sensor which measures blood flow according to emotion. From the existing PPG signal, we use a method of determining positive emotions and negative emotions in the frequency domain through PSD (Power Spectrum Density). Based on James R. Russell's two-dimensional prototype model, we classify emotions as joy, sadness, irritability, and calmness and examine their association with the magnitude of energy in the frequency domain. It is significant that this study used the same PPG sensor used in wearable devices to measure the top four kinds of emotions in the frequency domain through image experiments. Through the questionnaire, the accuracy, the immersion level according to the individual, the emotional change, and the biofeedback for the image were collected. The proposed method is expected to be various development such as commercial application service using PPG and mobile application prediction service by merging with context information of existing smart phone.