• 제목/요약/키워드: 간호 서비스

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입원 아동 부모의 병원서비스 기대수준과 만족도 (Expectation and Satisfaction of Parents with Inpatient Hospital Service)

  • 최은경;김선희;정송이;조은희;최경숙;심소정;목미수;강은경;조윤경;변은숙;김경희;유일영
    • 임상간호연구
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    • 제17권2호
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    • pp.228-238
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    • 2011
  • Purpose: The purpose of this study was to investigate parent expectation and satisfaction with respect to pediatric inpatient care and to identify the variables related to parent satisfaction. Methods: The study was conducted in pediatric wards of a tertiary children's hospital in Korea. The participants were 361 parents of children who were inpatients. Data were collected using a structured questionnaire (The Pediatric Family Satisfaction Questionnaire) at the time of discharge. Results: The highest parent expectation domain was medical service. The parents were most satisfied with nursing service and least satisfied with general hospital service and accommodation. The parents expressed lower satisfaction with hospital facilities, equipment, noise, cleanliness, and communication by health care professionals. Parents with younger children reported higher expectation from the complete hospital service and those who had a longer length of stay reported higher expectation from the nursing service. Conclusion: To improve the quality of hospital services, we need to understand parent expectation and improve and provide clear communication. In addition, the general hospital service and accommodation should not be overlooked for improvement.

간호·간병통합서비스병동과 일반병동 환자의 간호요구도, 간호만족도 및 간호사의 의사소통 유형 비교 (Comparison of Patient Needs, Patient Satisfaction, and Communication Type of Nurses between Integrated Nursing Care Service Ward and General Ward Patients)

  • 강연진;민정아;박창순;전은영
    • 가정간호학회지
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    • 제28권3호
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    • pp.317-328
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    • 2021
  • Purpose: The purpose of this study is to provide patient-centered nursing by comparing the patient needs, patient satisfaction, and communication type of nurses for patients admitted to integrated nursing care service ward and general ward. Methods: Data were collected by self-report questionnaires between September 7 and October 9, 2021. Patients were patients recruited from a hospital in D city, 100 each from comprehensive nursing care service ward and general ward. The data were analyzed using descriptive statistics, 𝜒2-test, t-test, ANOVA, and Pearson's correlation. Results: There was no significant difference in patient needs between the patients of integrated nursing care service ward and the general ward (t=-1.12, p=.263). However, patient satisfaction was higher among the patients in integrated nursing care service ward than in the general ward (t=-3.55, p<.001). Pertaining to the communication type of nurses, the informational communication type (t=-4.02, p<.001) and the friendly communication type (t=-3.92, p<.001) were stronger in the integrated nursing care service ward than the general ward. It was, hence, confirmed that the educational requirements were positively correlated with patient satisfaction in the reliability domain and technical-professional domain, and that the nurse informational communication type and friendly communication type had a significantly positive correlation with patient satisfaction. Conclusion: The expansion of the integrated nursing care service ward may be considered in the future, with an informational and friendly communication method as an effective response that can be adapted in practice as a reflection the type of communication among nurses.

병원중심 가정간호 뇌혈관질환자의 중증도별 서비스 특성 및 비용 분석 (Analysis of Services and Cost in CVA Patients by Severity in Hospital-based Home Health Care)

  • 장인순;황나미
    • 대한간호학회지
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    • 제31권4호
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    • pp.619-630
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    • 2001
  • Purpose: The purpose of this study was to analyze the differences in terms of services and cost between CVA without typical diseases (Group I), and CVA with typical diseases (Group II), in their Hospital-based home health care. Method: The subjects of this study were 308 CVA patients who used home care nursing during the second phase demonstration project of their hospital-based home health care. Results: The results of the study was as follows 1. Group II had more home visit (15.3/12.7) (p>0.05), and cases of death when home care (16.8/11.4) (p<0.05). 2. Group II needed more services than Group I such as bladder irrigation, skin care, bed sore care, glycerin enema, finger enema, lung care, urine sugar test, monitoring and surveillance of fluid infusion and R.O.M exercise (p<0.05). 3. The variables that showed statistical significance in the regression analysis were family style, OPD visit, level of consciousness, patient's state on termination of home care, and some extend of home health care services (R2=0.373, 0.205). Conclusion: Home nursing care needs to be planned by severity in Hospital-based home health care for CVA patients.

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장기요양시설 노인의 기능상태에 따른 간호서비스 필요도 예측 (Predictors of Nursing Service Need for Nursing Homes Residents)

  • 이태화;조순영;장윤경
    • 대한간호학회지
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    • 제39권1호
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    • pp.95-106
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    • 2009
  • Purpose: The purposes of this study were to explore the functional status of elderly residents and to analyze time use, and finally identify factors to predict nursing care needs in relation to functional status and health related variables. Methods: In this study a descriptive-correlational design was used. Functional status of participants was obtained through interviews, and nursing care time was examined using a 1 min time-motion study with a standardized instrument developed by Korea Long-Term Care Planning Committee (2005). Results: The mean total functional score was 65 (range 28-125) and mean total nursing care time was 144.15 min per day. There were significant positive relationships between total nursing care time, marital status, back pain, dementia, and vision impairment. Multiple regression analyses showed that a liner combination of number of illnesses, types of primary disease, ADL, IADL, cognitive function, nursing demand, and rehabilitation demand explained 42.8% of variance of total nursing time. ADL (${\beta}$=-.533) was the most significant predictor of nursing service need. Conclusion: Identifying factors that result in variations of service need has implications for adequate nursing service, estimation of optimum nurse to patient ratio, quality of care and patient safety.

간호·간병통합서비스 병동간호사의 역할갈등이 직무만족에 미치는 영향: 회복탄력성의 조절 및 매개효과 (Effect of Role Conflict on Job Satisfaction by Comprehensive Nursing Care Service Ward Nurse: Moderating and Mediating Effect of Resilience)

  • 이소희;설로마;김민혜
    • 중환자간호학회지
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    • 제14권3호
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    • pp.50-61
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    • 2021
  • Purpose : This study aimed to identify the moderating and mediating effects of resilience on the relationship between role conflict and job satisfaction among nurses working in a comprehensive nursing care service ward. Methods : Participants were 130 comprehensive nursing care service ward nurses from four hospitals. Data were collected using structured questionnaires and analyzed by t-test, ANOVA, Scheffe test, Pearson correlation coefficients, and hierarchical multiple regression analysis, using SPSS 25.0. The mediating effect of resilience on the relationship between role conflict and job satisfaction was analyzed using multiple regression analysis according to Baron and Kenny's procedure. Results : Statistically significant negative correlations were found between role conflict and resilience (r=-.25, p<.007) and between role conflict and job satisfaction (r=-.38, p<.001). A significant positive correlation was found between resilience and job satisfaction (r=.54, p<.001). A partial mediating effect of resilience was found between role conflict and job satisfaction (Z=-2.53, p=.012) but no moderating effect was found. Conclusion : To improve the job satisfaction of comprehensive nursing care service ward nurses, interventions for alleviating role conflict and improving resilience as well as evaluations of the two variables are necessary.

간호⋅간병통합서비스병동 간호사의 조직 내 의사소통과 셀프리더십이 환자안전역량에 미치는 영향: 중소병원을 중심으로 (The Influence of Nurses' Organizational Communication and Self-Leadership on Patient Safety Competence in Comprehensive Nursing Service Units: Focusing on Small and Medium-sized Hospitals)

  • 이규민;지은선
    • 동서간호학연구지
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    • 제27권2호
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    • pp.114-123
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    • 2021
  • Purpose: This study investigated the influence of nurses' organizational communication and self-leadership on patient safety competence in comprehensive nursing care units of small and medium-sized hospitals. Methods: A descriptive design was used and self-reported questionnaires were used to collect data from 165 nurses in Seoul from February to March, 2020. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple linear regression with SPSS/WIN 22.0 program. Results: A mean score of organizational communication was 3.20±0.49, self-leadership 3.58±0.50, and patient safety competency 4.01±0.49 out of 5. A significant positive correlation was found between patient safety competence, organizational communication and self-leadership. Self-leadership and combined ward explained 32% of the variance of patient safety competence (Adjusted R2=.32, p<.001). Conclusion: Patient safety competence in comprehensive nursing care units are associated with self-leadership and organizational communication. Systemic education to improve patient safety competence in small and medium sized hospitals should be implemented to promote organizational communication as well as self-leadership.

간호·간병통합서비스 제공 병동의 운영현황 비교연구 (A Comparative Study on the Operation Status of Comprehensive Nursing Care Ward)

  • 이경아;이선희
    • 근관절건강학회지
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    • 제25권3호
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    • pp.196-204
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    • 2018
  • Purpose: The purpose of this study was to contribute to the activation of comprehensive nursing care services by comparing and analyzing the working environment and operational status of comprehensive nursing care wards with general wards. Methods: A questionnaire survey was conducted at hospitals operating comprehensive nursing care services. We collected data on patient characteristics, workforce, working environment, and work support facilities of 40 hospitals voluntarily participating in the survey. The collected data were analyzed by dividing it into an comprehensive nursing care ward and a general ward. Results: Compared with the general ward, the comprehensive nursing care ward had fewer hospitalized patients, but the severity of the patients and the need for nursing were high. The number of nurses, assistant nurses, and ward support workers per patient was higher in the comprehensive nursing care ward than in the general ward, and the implementation rate of night shift fixed system, the fixed shift system, and the preceptor system were higher. In terms of structural environment, comprehensive nursing care wards had more room for interviews. Conclusion: The comprehensive nursing care ward had more nursing staff and provided a better working environment than the general ward, but required additional support for the structural environment.

간호·간병통합서비스병동 간호사의 직무스트레스가 소진에 미치는 영향: 감성지능의 조절 및 매개효과 (Factors Influencing Professional Quality of Life in Intensive Care Unit Nurses of University Hospitals)

  • 이유림;이윤미;장소은
    • 중환자간호학회지
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    • 제16권1호
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    • pp.44-55
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    • 2023
  • Purpose : This study aims to identify job stress, emotional intelligence, and exhaustion of the nurses in comprehensive nursing service units and then verify the moderating and mediating effects of emotional intelligence on the relationship between job stress and exhaustion. Methods : Participants are 118 nurses working in two general hospitals. The collected data are analyzed using the SPSS WIN 27.0 and AMOS 18.0 programs by assessing frequency and percentage, mean and standard deviation, independent t-test and one-way ANOVA, Scheffé test, Pearson correlation coefficient, and hierarchical multiple regression analysis and bootstrapping. Results : Exhaustion has a statistically significant positive correlation with job stress (r=.40, p <.001) and a statistically significant negative correlation with emotional intelligence (r=-.26, p =.004). A partial mediating effect of emotional intelligence is found between job stress and exhaustion, however, there is no moderating effect. Conclusion : It is expected that to reduce the exhaustion of nurses in comprehensive nursing service units, it is necessary to assess job stress and emotional intelligence, and strengthen emotional intelligence along with job stress intervention.

간호간병통합서비스 병동 간호사의 이직의도에 영향을 미치는 요인 : 감정노동, 역할갈등, 호혜성을 중심으로 (Factors Influencing Turnover Intention of Nurses in Comprehensive Nursing Care Wards : Focused on Emotional Labor, Role Conflict, and Reciprocity)

  • 이수진;김은아
    • 디지털융복합연구
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    • 제18권6호
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    • pp.467-477
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    • 2020
  • 본 연구의 목적은 간호간병통합서비스 병동 간호사의 감정노동, 역할갈등, 호혜성이 이직의도에 영향을 미치는 요인을 확인하는 것이다. 연구대상자는 G및 M시 소재 13개 병원에서 근무 중인 간호간병통합서비스 병동 간호사 209명이다. 자료분석은 기술통계, t-test, one-way ANOVA, Pearson 상관관계, 위계적 다중회귀분석을 시행하였다. 연구모델은 이직의도의 52.9%를 설명하였고(F=14.458, p<.001), 이직의도에 가장 큰 영향을 준 변수는 감정노동(β=.311)이었고, 호혜성, 역할갈등 순으로 영향을 주었다. 따라서 감정노동을 수행하는 과정 중 경험하는 다양한 사례에서 간호사를 보호할 수 있는 장치와 지침 마련이 필요하며, 우호적이고 평등한 인간관계를 유지할 수 있는 인적자원 관리 시스템의 꾸준한 시행이 필요하다.

일반병동, 포괄간호서비스병동, 안심병동 간호사의 직무만족도, 업무스트레스, 이직의도 비교연구 (Comparative Study for the Clinical Nurses' Work Satisfaction, Job Stress and Turnover Intention - in General ward, Comprehensive nursing care service ward, and Anshim unit)

  • 이남숙;고명숙
    • 한국산학기술학회논문지
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    • 제16권1호
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    • pp.516-526
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    • 2015
  • 본 연구는 시범사업중에 있는 포괄간호서비스병동, 안심병동 간호사의 직무만족도, 업무스트레스, 이직의도를 파악하고 이를 일반병동간호사와 비교하여 이 제도의 향후 방안을 모색하는 정책에 기초자료를 제공하고자 시도되었다. 연구대상은 2013년도 위의 병동을 시범운영하고 있는 서울의 병원 2곳과 경기지역 병원 1곳의 간호사였다. 연구결과는 다음과 같다. 직무만족도, 업무스트레스 및 이직의도는 일반병동, 포괄간호서비스병동, 안심병동 간호사 간의 유의한 차이는 없었다. 일반적 특성에 따른 직무만족도의 차이는 포괄간호서비스병동의 연령에서, 최종학력은 일반병동에서, 현 부서근무기간은 안심병동에서만 차이가 있었다. 현재근무병동만족도는 세 유형 모두 유의한 차이를 보였다. 업무스트레스는 일반병동에서 최종학력이 차이가 있었고 이직의도의 경우 일반병동에서 연령군 및 현직위에 따른 차이를 보였다. 총근무기간과 현재 근무병동만족도에 따른 차이에서는 세 병동 모두에서 유의한 차이가 있었다.