• 디지털산업정보학회논문지
• /
• 제19권2호
• /
• pp.177-186
• /
• 2023

This study investigates customers' perceptions of untack services in the hospitality and foodservice industries based on the Technology Acceptance Model (TAM). The study first identifies Perceived Ease of Use, Perceived Usefulness, and Image as antecedents of customers' Behavioral Intention and Recommendation Intention. Second, the structural relationships among them are established and tested. The study adopts a self-administered survey method, uses SmartPLS 4.0, and applies a two-stage approach. After testing the reliability and validity of customers' 429 data on hospitality and foodservice, hypotheses were tested. The results showed that Perceived Ease of Use significantly affects Perceived Usefulness and Image. Perceived Usefulness significantly also affects Image and Behavioral Intention. The Image of untact services also significantly affects Behavioral Intention and Recommendation Intention. And Behavioral Intention significantly affects Recommendation Intention. Finally, the mediation effects are also all significant. The study's findings suggest that researchers and practitioners should consider the management of Image and Recommendation Intention in the untact service environment.

• 한국정보시스템학회지:정보시스템연구
• /
• 제17권3호
• /
• pp.153-174
• /
• 2008

Mobile commerce is defined as any direct or indirect transaction conducted and facilitated through a wireless telecommunication network such as payment, ticketing, auction and mobile banking. Despite the importance of mobile commerce, there have not been so many academic studies on the unique characteristics of mobile commerce environments. In this study, our research model is developed based on TAM(Technology Acceptance Model) to investigate the user's technology acceptance process in mobile commerce environment. The factors, such as ubiquity, compatibility, perceived usefulness, perceived ease of use, cost, security, attitude and behavior intention for mobile commerce were selected from pier study in information systems area. The data for empirical analysis of the research model is collected online-questionnaire of 167 mobile commerce users in South Korea. The hypotheses were analyzed using SPSS 15.0 and AMOS 7.0. The results of our study show that: (1) compatibility, perceived usefulness and security had influences on the attitude whereas perceived ease of use and cost did not have any significant impact on the attitude, (2) compatibility influenced perceived usefulness whereas perceived ease of use did not, and finally (3) ubiquity, perceived usefulness and attitude had considerable influences on intention for mobile commerce. Therefore, practitioners should focus on enhancing security, quality of contents and services as well as offering what mobile commerce users want. The results of this study may useful for academicians and practitioners alike.

• 디지털융복합연구
• /
• 제16권3호
• /
• pp.237-247
• /
• 2018

본 논문의 목적은 중국사례를 중심으로 크라우드펀딩 참여의도에 영향을 미치는 요인을 살펴보기 위하여 연구모형을 설계하였다. 선행연구를 통해서 크라우드펀딩 플랫폼 특성, 투자자 특성, 사회적 특성, 지각된 용이성, 지각된 유용성과 참여의도를 변수로 도입하여 연구모형을 제시하고 중국의 크라우드펀딩 참여자들을 대상으로 설문조사를 실시하였다. 온라인 설문조사를 통해서 최종 439부를 수집하였으며 SPSS 23.0을 이용하여 제시한 연구가설을 검증하였다. 연구결과에 의하면 플랫폼 특성, 사회적 특성, 개인적 특성은 지각된 용이성과 지각된 유용성에 부분적으로 영향을 미치는 것으로 나타났으며, 지각된 용이성은 지각된 유용성에 영향을 미치는 것으로 나타났다. 또한 지각된 용이성과 지각된 유용성은 참여의도에 영향을 미치는 것으로 나타났다. 이러한 실증연구 결과를 활용하여 크라우드펀딩을 성공적으로 수행하는데 도움이 되는 방안을 제시하였다. 향후 크라우드펀딩 유형간의 비교 연구가 필요하다.

• 한국산업정보학회논문지
• /
• 제21권2호
• /
• pp.45-57
• /
• 2016

본 연구의 목적은 정보기술 수용분야의 중요한 연구 이론이었던 기술수용모델을 바탕으로 시스템 요인과 협력 요인을 적용하여 VMI 사용 의도를 실증적으로 검증하고자 하였다. 분석한 결과 시스템 요인은 VMI 사용에 대한 유용성과 용이성에 긍정적 영향을 미쳤으며, 사용에 대한 용이성은 다시 유용성에 긍정적인 영향을 미쳤고, 용이성이 사용의도에 영향을 미치는 것을 검증되었다. 한편, 본 연구에서의 유용성은 사용의도에 유의한 영향을 미치는 변수가 아닌 것으로 나타났다. 이는 선행연구에서 나타난 것처럼 사용자가 VMI의 유용성에 대한 이해도가 다소 부족한 것에 기인한다. 그러나 VMI가 공급사슬관리에서 정보시스템으로 자리 잡은 현 시점에서 판단한다면 기술수용모델은 VMI 사용의도를 설명하는 이론적 토대가 됨을 확인했다.

• Journal of Information Technology Applications and Management
• /
• 제16권2호
• /
• pp.65-77
• /
• 2009

This study explores the major factors that are likely to affect the acceptance and resistance of innovative products and services. The TAM (Technology Acceptance Model) has been widely used for understanding consumer acceptance of new technology. This model displays perceived usefulness and perceived ease of use as antecedents of intention to adopt and use. However, research has reported a variety of preceding variables for technology acceptance. In addition, considering paradoxes of technology, research regarding both acceptance and resistance in an integrated model can explain consumer perception and behavior in detail. The results of this study states that relative benefits, degree of innovation in technology, perceived usefulness and perceived ease of use have had positive influence on the intention to adopt but negative impact on that of resistance. However, alterations of usage and perceived risk positively affects resistance, but also have negative effects on the intention to adopt. Finally, intention to adopt has comparatively greater influence than that of resistance on intention to use. Theoretical and managerial implications of the results are also discussed.

• 유통과학연구
• /
• 제18권10호
• /
• pp.89-99
• /
• 2020

Purpose: There has been a growing focus on E-wallet adoption especially in emerging markets as it offers a convenient method for users to conduct cashless transactions. This study examines antecedents influencing the decision of Generation Z to adopt E-wallet. It looks into the effect of determining factors including compatibility, perceived convenience, perceived trust, perceived reputation, perceived usefulness, perceived ease of use and social influence on users' intention to use. The moderator role of social influence is also under examination. Research design, data and methodology: The quantitative method has been adopted to collect data from 170 Generation Z users. SmartPLS 3.0 was applied to examine the constructed hypotheses. Results: The results indicate an indirect effect between Compatibility, Perceived Ease of Use, Perceived Trust and Social Influence toward intention to adopt Electronic wallet, or both of those factors are mediated by Perceived Convenience, Perceived Usefulness, and Reputation. Moreover, research finding highlights the role of Perceived Usefulness as Generation Z's intention determinant to use E-Wallet. Conclusions: This study is substantial as it selected the promising customer segment - Generation Z to examine the factors influencing their decision to adopt Electronic wallet. Marketers can navigate which dimensions should be included in marketing campaigns to encourage Generation Z's adoption.

• Journal of Information Technology Applications and Management
• /
• 제22권4호
• /
• pp.159-179
• /
• 2015

In 2005, Korean government created the Internet Personal Identification Number (i-PIN) for a new online personal identification system to protect citizens' personal information against criminal abuse. However, i-PINs have not been widely in use over a decade. Although many people joined the i-PIN service, its actual use rate has been low. This study intends to identify the factors necessary to boost the continuous use of i-PINs. It was shown that government support and perceived security had a positive effect on the perceived ease of use and perceived usefulness of the i-PIN, respectively. Perceived security also directly affected the continuous use intention of the i-PIN. The perceived ease of use significantly affected the perceived usefulness, but it did not affect the intention to continuously use the i-PIN. The factor that had the most significant influence on the continuous use intention of the i-PIN was perceived usefulness. To increase the i-PIN use rate, Korean government must reduce users' anxiety through strict security functions, and must attempt to help people use the i-PIN easily.

• 한국정보시스템학회지:정보시스템연구
• /
• 제26권4호
• /
• pp.163-188
• /
• 2017

Purpose The purpose of this study is to empirically analyze the factors affecting the intention to use the IPA focusing on functional characteristics. Based on the research result, this research has significance in that it not only suggested strategic guidelines for the related business operators, it also helped identify the factors that will influence the intention to use an intelligent personal assistant centering on the functional characteristics of the IPA. Design/methodology/approach Accordingly, in an attempt to identify factors that will influence the intention to use the intelligent personal assistant, we proposed a research model, together with a corresponding hypothesis, which incorporates the functional characteristics (personalization, anthropomorphism, autonomy, communication ability, contextual offer) and perceived enjoyment of the intelligent personal assistant into a technology acceptance model. To verify the research hypothesis of this research, we have conducted a questionnaire survey with individuals who have used an intelligent personal assistant as target. And with the data collected from 215 copies of the questionnaire survey, we have carried out a path analysis using the PLS structural equation. Findings As a result, it turned out that, of the IPA functional characteristics, personalization had a positive effect on perceived usefulness, autonomy had a positive effect on perceived usefulness and perceived ease of use. Also, communication ability had a positive effect on perceived ease of use and perceived enjoyment, and anthropomorphism and contextual offer had a positive effect on perceived ease of use and perceived enjoyment and turned out to be major factors that increased the use intention of intelligent personal assistant.

• 한국융합학회논문지
• /
• 제10권10호
• /
• pp.241-248
• /
• 2019

본 연구에서는 항공사 셀프서비스기술의 주체인 고객이 항공사 셀프서비스 기술을 어떻게 인지하고 수용하며 사용의도에 영향을 미치는지 확인하고자 하였다. 분석결과는 아래와 같다. 먼저, 항공사SST 사용자의 개인적 특성변수인 자기효능감은 지각된 유용성과 사용용이성에 모두 유의한 영향을 미치는 것으로 분석되었다( H 1). 둘째, 새로운 정보기술을 보다 긍정적인 태도로 수용하며, 먼저 사용하려고 도전하는 개인의 특성인 개인혁신성은 지각된 유용성에는 유의한 영향을 보였지만(H 2-1), 사용용이성에는 유의한 영향을 미치지 않는 것으로 분석되었다(H 2-2). 셋째, 지각된 사용용이성은 지각된 유용성에 유의한 영향을 미치는 것으로 나타났다. 즉 사용방법을 쉽게 배우고 사용이 용이하다고 느낄수록 SST 사용 수행성과를 향상시키고 있음을 알 수 있다. 넷째 지각된 유용성과 사용용이성은 모두 사용의도에 긍정적인 영향을 미치는 것으로 분석되었다.

• 전자공학회논문지
• /
• 제52권3호
• /
• pp.221-229
• /
• 2015

본 연구의 목적은 교수활동에서 테크놀로지 수용의도에 영향을 미치는 요인을 규명하고, 이를 높이기 위한 구체적인 전략을 모색하는 데 있다. 본 연구에서는 TAM모형을 기반으로 TPACK, 테크노스트레스, 혁신성, 지각된 사용용이성, 지각된 유용성이 테크놀로지 수용의도에 영향을 미칠 것으로 가정하였다. 가설적 연구모형을 검증하기 위해 2014년도 2학기에 공통교직과목 "교육방법 및 교육공학"을 수강한 예비교사 254명을 대상으로 설문조사를 실시하였다. 구조방정식 모델링 분석을 통한 연구결과, TPACK은 테크노스트레스에 영향을 미쳤으며, 지각된 용이성은 지각된 유용성에 영향을 미치는 것으로 드러났다. 또한 TPACK, 테크노스트레스, 지각된 유용성은 테크놀로지 수용의도에 영향을 미쳤으나, 혁신성과 지각된 용이성은 수용의도에 영향을 미치지 못하였다. 위와 같은 연구결과는 TPACK, 테크노스트레스, 지각된 유용성이 교수활동에서의 테크놀로지 수용의도에 중요한 역할을 하는 변수임을 시사하였다. 이에 본 연구는 교수활동에서 테크놀로지 수용의도를 높이기 위한 방안을 마련하는데 있어 기초적인 토대를 제공하는데 기여할 것으로 기대된다.