ISO 9000 is an efficient quality system for the customer's confidence and satisfaction. Of late years, the revised edition of ISO 9000 quality management system may give lots of positive business values to companies running ISO 9000 system. Despite its tremendous popularity, there is some criticism against the effect and performance of ISO 9000 certification. This research explores the performances and effects of ISO 9000 quality system in small & medium size industrial companies. For this research, 202 companies certified by ISO 9000 standard and 67 companies not certified as contrast group were selected. The related data were collected by web-poll survey. The major analyses are focused on the effect and performance of the ISO 9000 certification, and we established various hypotheses to verify the effect and performance of quality system. Results of statistical analyses show that total performance of quality system is significantly different between certified companies and not certified.

Most of the demand forecasting which have been studied is about long-term time series over 15 years demand forecasting. In this paper, we set up the most optimal ARIMA model for the short-term time series demand forecasting and suggest demand forecasting system for short-term time series by appraising suitability and predictability. We are going to use the univariate ARIMA model in parallel with the bivariate transfer function model to improve the accuracy of forecasting. We also analyze the effect of advertisement cost, scale of branch stores, and number of clerk on the establishment of marketing policy by applying statistical methods. After then we are going to show you customer's needs, which are number of buying products. We have applied this method to forecast the annual sales of refrigerator in four branch stores of A company.

This paper deals with how Korea Post establishes a nation wide network of the parcel warehouse & distribution centers(PWDC). The state-of-the-art of the parcel service business in Japan and U.S. are introduced for benchmarking purpose. Potential customers of the PWDC and their major goods are identified. Current major customers of the Korea Post were interviewed to figure out the potential demand of the PWDC service. Five-year volume estimation of the Korea Parcel Service(KPS) is presented based on the past 30-month B-C volume of the four major door-to-door delivery service companies in Korea. Yearly construction plan of the PWDCs is proposed; and the networking strategy of PWDC is discussed.

Due to the increasing complexity of the information systems environment, modern information systems are facing more difficult and various security risks than ever, there by calling for a higher level of security safeguard. In this paper, an information technology security risk management model, which modified by adopting the concept of business processes, is applied to client/server distributed systems. The results demonstrate a high level of risk-detecting performance of the model, by detecting various kinds of security risks. In addition, a practical and efficient security control safeguard to cope with the identified security risks are suggested. Namely, using the proposed model, the risks on the assets in both of the I/O stage(on client side) and the request/processing stage(on server side), which can cause serious problems on business processes, are identified and the levels of the risks are analyzed. The analysis results show that maintenance of management and access control to application systems are critical in the I/O stage, while managerial security activities including training are critical in the request/processing stage.

The inter-organizational business process is one of the hot issues in B2B e-commerce. In this paper, through the survey of the inter-organizational business process integration and the analysis of B2Bi related standards, e.g., BPML, WSDL, WSCI, and BPSS, we propose a method of linking BPML and BPSS specifications that can be used to integrate private processes with the public processes among enterprises. We also suggest an application example of the method by redefining a PIP of RosettaNet to the BPSS specification. The basic principle of the method is to maintain the independency of the existing BPML and BPSS applications and to construct an intermediary transformation module between the two applications.

In this paper we propose a distribution planning method aiming the use in the real-life situations. The assumed form of the distribution network is arborescence. At every node in the distribution network, orders are placed periodically. At each renewal of planning horizon, demand informations of periods in the horizon are updated. The objective of the problem is to minimize the total cost, which is the sum of holding and backorder costs of all sites during planning horizon. For such a situation, this study addressed an effective distribution plan when demands for demand-sites are provided for a given planning horizon.

In this paper, we deal with a process and layout design for producing a planned amount of Sikhye in a given limited time period under a reasonable production schedule. We represent a Sikhye production line as a vector N, the element of which denotes the number of tanks required in each process and our objective is to find an appropriate vector which minimizes the total investment cost. We suggest a systematic method for finding an appropriate N and an appropriate layout to N. In detail, first, we decide the required sequence of processes and the required operations for each process and we estimate standard operating times. Second, constructing a precedence diagram, we find a critical path in order to reduce the total production lead time for a batch of Sikhye. Third, given a limited N space, we manage to construct manually each production schedule using both the processing times of the critical operations and transfer times. Finally, we find an optimal vector N which gives a minimum investment cost and meets both the time constraint and quantity constraint. In addition, with the estimated relative size of each tank, we suggest an appropriate conceptual layout design including an expansion area for future demands, based on the span technique used in the field of architectural design.

In this study we consider the problem of MPS(master production planning) of TFT-LCD(Thin Film Transistor - Liquid Crystal Display) production factory. Due to the complexities of the TFT-LCD production processes, it is difficult to build effective MPS. This study presents an algorithm having a concept of IDPQ(Ideal Daily Production Quantity) that considers line balancing of TFT-LCD production process. In general, the MPS building procedure does not consider line balancing in non-bottleneck processes. MPS without considering line balancing may make ineffective schedule. We present algorithms for building MPS considering factory capacity and line balancing according to the sales order.

In this paper we deal with the logistics brokerage process in which a logistics agent intermediates between vehicle owners and shippers for matching empty vehicles and freights. Based on the Multi-Criteria Decision Making (MCDM) methodology, the proposed agent system matches the most preferred empty vehicle to the shipper and the most preferred freight to the vehicle owner. In the proposed agent system, an MCDM based sensitivity analysis is also used for supporting decision makers under negotiations. Among various MCDM methodologies, Analytic Hierarchy Process (AHP) is utilized in this paper. Although AHP is one of the most popular MCDM methodologies, AHP needs a number of pair-wise comparisons for assessing alternatives and hence may give excessive decision making burden to the decision makers. In this paper, in order to reduce the decision making burden, a preference function based estimation method is proposed. We can expect that the MCDM based logistics brokerage agent can be used as an efficient and effective tool for e-logistics marketplaces on the internet.

This paper reports on the application of the integration of mathematical programming model and database in a decision support system (DSS) for the planning of the multi-reservoir operating system. The DSS is based on a multi-objective, mixed-integer goal programming (MIGP) model, which can generate efficient solutions via the weighted-sums method (WSM). The major concern of this study is seamless, efficient integration between the mathematical model and the database, because there are significant differences in structure and content between the data for a mathematical model and the data for a conventional database application. In order to load the external optimization results on the database, we developed a systematic way of naming variable/constraint so that a rapid identification of variables/constraints is possible. An efficient database structure for planning of the multi-reservoir operating system is presented by taking advantage of the naming convention of the variable/constraint.

This study examines the background and necessity of the product certification (KS) and the system authentication (ISO 9000), and their characteristic so as to compare and analyze the possibility of interaction of product certification and system authentication. It tries to suggest an efficient operation system as an integrated management system and analyzes the certification case of K, a manufacturer of kitchen utensils. We believe that the study will help companies minimize their expenses and efforts to establish, operate, and maintain the corporate standard system. In addition, to effectively achieve our goal, we have also made a study of both literature and case and suggested technical guidance to get integrated management system certification. By these methods, we analyzed the effects and problems that come with the introduction and application of the integrated system of product certification and system authentication in order to set up a system to fit to the mechanism of Korean companies. Moreover, we have suggested the model of integrated operation and the benefits that come after acquiring certification.

In personal communication systems location management of mobile terminals is required to connect incoming calls to the mobile terminals. Investigation of effective location update and paging strategies is important to reduce the cost of location management. In this study, we propose a paging strategy considering the mobile terminals' residence patterns. The first paging area is characterized by the set of cells in the location area where mobile terminals usually stay for a significant period of time. The rest of cells in the location area are included into the second paging area. To reduce the paging cost the first paging area is decided by reflecting various residence patterns of mobile terminals. For an incoming call, the sequential paging is performed in the order of the paging area. Thus the paging cost is greatly reduced, especially when the called mobile terminal is located in the first paging area. The proposed strategy is expected to be more effective than an existing strategy that uses the anchor cell in the location area.

In this study, a prototype liquid container combined with auxiliary handles was designed to increase the safety of manual handling and protect from contamination of hands of people who use these containers. Likert summated rating method as well as pairwise ranking test was applied to evaluate the user preferences for provided handles of the container under the conditions of different shapes and positions. The results show that the subjects preferred perpendicular orientation of the handle on the top of the liquid container while carrying the containers and the crosswise position of the handle at the side of the container while pouring the liquid were preferred. A prototype liquid container with provided auxiliary handles was developed based on the results of evaluation. It is thus recommended that the liquid container provide extra handles to reduce the musculoskeletal stress and in turn to increase the user satisfaction.