Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effects of Abusive Supervision on Turnover Intention: Dual Mediating Effects of Emotional Stress & Work Engagement

상사의 비인격적 감독이 이직의도에 미치는 영향: 정서적 스트레스와 직무열의의 이중매개효과

  • Received : 2022.02.18
  • Accepted : 2022.04.20
  • Published : 2022.04.28
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Abstract

This study was to verify the effect of the supervisor's abusive supervision on turnover intention and the mediating role of emotional stress and work engagement in the process. The online survey was conducted on 317 employees and the data were analyzed through SPSS Macro and bootstrapping. The results are as follows: the correlation between abusive supervision, emotional stress, work engagement and turnover intention was confirmed to be statistically significant, and dual mediating effect of emotional stress and work engagement was statistically significant. This study showed meaningful results on the path of the abusive supervision and turnover intention. Further studies with longitudinal method and in-depth studies on factors influencing pathways will be needed to verify substantially the dual mediating effect.

본 논문은 조직에서 상사의 비인격적 감독이 이직의도에 미치는 영향을 확인하고 그 경로에서 정서적 스트레스와 직무열의의 매개효과를 검증하고자 하였다. 이를 위해 직장인 317명을 대상으로 온라인 설문조사를 실시하였으며 SPSS Macro 및 Bootstrapping 분석을 실시하였다. 연구 결과 비인격적 감독, 정서적 스트레스, 직무열의, 이직의도 간의 상관관계는 통계적으로 유의한 것을 확인하였으며 이중매개관계가 통계적으로 유의한 것을 확인하였다. 본 연구에서는 상사의 비인격적 감독과 정서적 스트레스, 직무열의, 이직의도에 대한 경로를 규명하였다는 점에서 시사점을 제공한다. 향후 종단적 연구 및 경로에 영향을 미치는 요인들에 대한 심층 연구가 필요할 것으로 보인다.

Keywords

References

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