Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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The Relationship between the Emotional Labor and the Organizational Commitment of Employees in Senior Employment Agencies : Mediating Effect of Self-efficacy

노인일자리전담기관 종사자의 감정노동과 조직몰입 : 자기효능감의 매개효과

  • 이병록 (건양대학교 사회복지학과)
  • Received : 2021.09.27
  • Accepted : 2021.12.20
  • Published : 2021.12.28
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Abstract

This study made an analysis of the relationship between the emotional labor and the organizational commitment and the mediating effect of job satisfaction of employees in senior employment agencies. A survey of 253 employees in Daejeon and Chungcheong areas was conducted. The important analysis methods are confirmatory factor analysis and bootstrap verification. The analysis results are employees' emotional labor had a negative effect on organizational commitment and the mediating effect of self-efficacy was proved significantly. For reducing emloyees' emotional labor, it is important to offer guidelines for improvement of emotional labor, regular inspection and education, and the proper measures of the administrators. To advance their self-efficacy, we need to offer education for the improvement of practice-based professionalism, education and administrative support to improve ethical consciousness, and appropriate emotional support service.

본 연구는 노인일자리전담기관의 종사자들을 대상으로 감정노동와 조직몰입의 관계, 그리고 자기효능감의 매개효과를 분석하였다. 대전과 충청 지역의 노인일자리전담기관 종사자 253명을 대상으로 설문조사를 진행하였다. SPSS와 AMOS 18.0 프로그램으로 빈도분석, 신뢰도분석 및 상관관계분석, 확인적 요인분석과 부트스트랩 검정 등을 실시하였다. 분석결과, 노인일자리전담기관 종사자의 감정노동이 조직몰입에 부적인 영향을 미치고 두 변수의 관계에서 자기효능감의 매개효과가 검증되었다. 분석결과와 기존 연구들을 검토하여 노인일자리전담기관 종사자의 조직몰입을 향상시킬 몇 가지 방안을 제안하고자 한다. 첫째, 종사자들의 조직몰입 향상을 위해 감정노동을 개선하기 위한 지침의 개발, 정기적인 점검과 교육, 관리자들의 적절한 조치 등이 요구된다. 둘째, 종사자들의 자기효능감을 높이기 위해 실무중심의 전문성 향상을 위한 교육의 실시, 윤리의식을 향상시킬 수 있는 교육과 행정의 지원, 정서지지 서비스의 제공 등이 필요하다.

Keywords

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