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http://dx.doi.org/10.15207/JKCS.2021.12.12.349

The Relationship between the Emotional Labor and the Organizational Commitment of Employees in Senior Employment Agencies : Mediating Effect of Self-efficacy  

Lee, Byoung-Rock (Division of Social Welfare, Konyang University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.12, 2021 , pp. 349-354 More about this Journal
Abstract
This study made an analysis of the relationship between the emotional labor and the organizational commitment and the mediating effect of job satisfaction of employees in senior employment agencies. A survey of 253 employees in Daejeon and Chungcheong areas was conducted. The important analysis methods are confirmatory factor analysis and bootstrap verification. The analysis results are employees' emotional labor had a negative effect on organizational commitment and the mediating effect of self-efficacy was proved significantly. For reducing emloyees' emotional labor, it is important to offer guidelines for improvement of emotional labor, regular inspection and education, and the proper measures of the administrators. To advance their self-efficacy, we need to offer education for the improvement of practice-based professionalism, education and administrative support to improve ethical consciousness, and appropriate emotional support service.
Keywords
Senior Employment Agencies; Employees; Emotional Labor; Organizational Commitment; Self-efficacy;
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