Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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Analysis on the Importance and Satisfaction of Family Support Service for Families with Developmental Disabilities

발달장애인 가족지원 서비스에 대한 중요도-만족도 분석

  • Kim, Sam-Sup (Department of Early Childhood Special Education, Joongbu University)
  • 김삼섭 (중부대학교 유아특수교육과)
  • Received : 2018.12.18
  • Accepted : 2019.02.20
  • Published : 2019.02.28
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Abstract

In this study, 284 families of people with developmental disabilities responded to a survey about the importance of family support services and their recognition level of satisfaction. First, there was a statistically significant difference in the level of importance-satisfaction recognition of family support services for the people with developmental disabilities. Second, the recognition level of the importance of family support services of the people with developmental disabilities was in the order of support for parenting, support for physical and material wellbeing, support for family interaction. Third, satisfaction of family support services of the people with developmental disabilities was in the order of support for parenting activities, support for family interaction, support for emotional wellbeing. Fourth, we proposed the maintenance of the status quo, improvement efforts, and the need for mid-and long-term strategy by analyzing the characteristics of the importance-satisfaction quadrant. The results of this study are expected to be useful as basic data for improvement of family support services for the people with developmental disabilities.

이 연구에서는 발달장애인 가족 284명을 대상으로 가족지원 서비스에 대한 중요도와 만족도 인식 수준을 알아보았는데, 그 결과는 다음과 같다. 첫째, 발달장애인 가족의 가족지원 서비스에 대한 중요도-만족도 인식 수준은 전반적으로 그리고 하위유형별로 모두 통계적 유의차가 있는 것으로 나타났다. 둘째, 발달장애인 가족의 가족지원 서비스에 대한 중요도 인식 수준은 양육활동 지원, 신체적 물질적 안녕 지원, 가족 상호작용 지원의 순으로 나타났다. 셋째, 발달장애인 가족의 가족지원 서비스에 대한 만족도는 양육활동 지원, 가족 상호작용 지원, 정서적 안녕 지원의 순으로 나타났다. 넷째, 중요도-만족도 사분면의 특성을 분석하여 현상 유지, 개선 노력, 중장기 전략 필요 등을 제안하였다. 이 연구의 결과는 발달장애인 가족지원 서비스의 개선을 위한 기초자료로 활용할 수 있을 것으로 기대된다.

Keywords

Table 1. Sociodemographic characteristics of parents and children

JKOHBZ_2019_v9n2_155_t0001.png 이미지

Table 2. Sub-Factor Components of Family Support Service Survey of people with developmental disabilities

JKOHBZ_2019_v9n2_155_t0002.png 이미지

Table 3. The importance and satisfaction rating of family support services for people with developmental disabilities

JKOHBZ_2019_v9n2_155_t0003.png 이미지

Table 4. The Importance and Satisfaction Matrix Analysis of the Type of Family Support Service for the Developmental Disabilities

JKOHBZ_2019_v9n2_155_t0004.png 이미지

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