• The Journal of Asian Finance, Economics and Business
• /
• v.8 no.11
• /
• pp.67-77
• /
• 2021

The aim of this study is to investigate the role of employee engagement as a mediator between the High-Performance Work System and the Service-Oriented Organizational Citizenship Behavior (Service-Oriented OCB). Furthermore, work-life balance as a moderator, the impact Service-Oriented OCB on customer satisfaction will be investigated. This study employs a quantitative methodology for which questionnaires were distributed to sixty restaurants in Karachi, and a sample of 418 responses was collected for structural equation modeling analysis. Smart PLS software was used to analyze the structure model. The results show that HPWS has a positive impact on Service-Oriented OCB. It is assumed that the role of work engagement as a mediator between HPWS and Service-Oriented OCB is significant. This study found that Service-Oriented OCB has a positive impact on customer satisfaction. Work-life balance was also found to have a moderating influence. The findings confirmed the black box mechanism and the HPWS procedures in restaurants. This study suggests implementing effective HPWS practices to influence employees' work engagement, which leads to Service-Oriented OCB and employees being able to optimize their performance to influence customer satisfaction. The study contributes to the existing body of knowledge in human resource management.

• Asia pacific journal of information systems
• /
• v.9 no.3
• /
• pp.127-142
• /
• 1999

There have been strong arguments that the best organizational type for the information society is a network organization which is intelligent and learning-oriented as well as has problem solving capacities rather than a traditional passive organization which strictly follows standard operating procedures. In this perspective, integrated information work environment emerges as attractive work environment for the 21st century. Integrated information work environment is defined as an integrated electronic environment that is available to and readily accessible be each employee and is structured to provide immediate, individualized on-line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and assessment and monitoring systems to permit job performance with minimal support and intervention by others. Case study was performed to measure the productivity improvement by implementing integrated information work environment in life insurance company. The results show that there is a number of indications of strong work productivity improvements.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 1999.10a
• /
• pp.163-175
• /
• 1999

As the size and complexity of network increase, Distributed Systems Management (DSM) will be significant issue within information network in order to increase the high reliability and to improve the flexibility of network management. The OSI management model has several problems. The key problems are that it does not fully address the problems of how to develop communication protocol in support of DSM, and how to classify the management connection criteria. In this paper, to solve first problem described above, this paper propose the connectionless CMIP(Common Management Information Protocol) to accomplish for effectively managing the distributed management system, and indicate its efficiency; this protocol is available to negotiate among the managing systems, handle the dynamic information. To work out second problem, we introduce the connection criteria in the hierarchy of management systems, and finally evaluate the efficiency of a suggested protocol during cooperative negotiation among the managing systems.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.2 no.2
• /
• pp.39-51
• /
• 1979

In introducing and applying the budget management system, the question of how to establish management structure(skelton) representing budget management responsible unit is significantly related to the degree of accuracy and analysis on the performance measurement of standard work unit. We have the following rational process of establishing performance measurement of budget management System ; 1) Standardization of work method 2) Establishment of management structure 3) Institution of budget management system. Especially, this system is based on a premise of efficiency of objectives management, it is assumed that performance measurement in the standard work unit must be enforced according to the basis and categories of performance evaluation based on the evaluating work unit. Therefore, most of all, the following three detail questions(subjects) are to be determined in order to rationalize these above principles to a maximum possible extent of performance measurement system. First, we established respective performance standard unit with respect to such detailed work unit, performance standard unit of which were accurately applicable directly from using the budget ana objectives account data and their supplementary data of the work measurement techniques. Second, by using the above mentioned question, over all evaluation and suggestion are made based on the study of the recording for each work unit development, budget management and production nit (volume of production) Third, the measurement of performance of budget management system is based on the principle of standard work unit, compared with the standard basis and actual work unit by period and activities unit and calculated percentage effectiveness according to the above procedure. and so evaluated the efficiency of performance measurement on the budget management system.

• 한국디지털정책학회:학술대회논문집
• /
• 2005.06a
• /
• pp.51-71
• /
• 2005

Performance measurement systems based on the principle that "if you can't measure it, you can't manage it" reinforce a short-term culture by focussing on tangible outputs. Instead, the focus of organisations should be on sustainable long-term performance through continuous systemic improvement. To establish and reinforce behaviours that drive systemic improvement, measurement and reporting systems need to be de designed to re-enforce work to role behaviour by managers. This paper discusses this concept and how it is being applied in practice through an ongoing action research project.

• Asia pacific journal of information systems
• /
• v.28 no.3
• /
• pp.167-182
• /
• 2018

The purpose of this study is to investigate the relationship between knowledge sharing and academic performance in the context of quality-assurance related work. It furthermore aims to explore the role of information technology in mediating this relationship. Quantitative method was applied to collect data from the participants using an online-based questionnaire. Convenience sampling technique was used. The responses were collected from 140 participants in a university from Saudi Arabia. The study found a strong positive relationship between knowledge sharing and individual performance. It was also found out that information technology partially mediates the relationship between knowledge sharing and individual performance. The research unearths the significant contribution made by information technology in mediating the relationship between individual-level knowledge sharing and the individual performance. This helps to understand the positive impacts on individual work performance in institutions of higher education that would be derived if individuals use various forms of IT to share knowledge. The focus of the research is the individual performance as the pertinent contribution towards positive outcomes in institutional performance.

• Journal of the Korea Safety Management & Science
• /
• v.20 no.2
• /
• pp.55-63
• /
• 2018

This study empirically verified the effect of enterprise SNS usage on communication and work performance and the effect of communication on work performance for corporate employees. To accomplish the purpose of this study, we proposed a research model, set up research hypotheses, and verified the hypotheses based on previous studies. For this study, we surveyed the employees of manufacturing companies located at Ulsan city. The results of this study are summarized as follows. First, the use of enterprise SNS has a significant effect on communication. Second, communication has a significant effect on work performance. Third, the use of enterprise SNS has a significant effect on work performance. Through the results of this study, it can be confirmed that the introduction and utilization of enterprise SNS suitable for enterprises leads to the satisfaction of employees' communication and improvement of the work performance.

• Journal of the Korea Safety Management & Science
• /
• v.13 no.1
• /
• pp.115-119
• /
• 2011

To help the corporations ensure more efficient production management, the Enterprise Resource Planning (ERP) system has been introduced in operation, together with a variety of approaches to make improvements in terms of quality and productivity issues. Yet, with the different types of ERP systems in operation, many companies are going through many difficulties not only in having greatly reduced work efficiency but also in making prompt decisions from the entire group-based integrated information. In this study, the analysis was made on their own ERP systems and working processes operated by a company running the multiple number of productions from the domestic and the overseas suppliers, in order to support their interacted work flow regarding their products and help improve the work efficiency by establishing standardized ERP system. Through this, it is expected to ensure more competitive system in operation by securing the flexibility in the production as well as efficient resource distribution under the corporate context of cost reduction and quality improvement.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.21 no.48
• /
• pp.279-289
• /
• 1998

This study deals with the schemes of design, plan and operate maintenance management support systems and with the engineering approach for the solutions to build the maintenance management for the production efficiency. Maintenance Management Information System(MMIS) is the task that must focus on machinery historical data and planned maintenance action. Also the efficient supporting system in a maintenance management is achieved by database which is based on process of machinery's failure history. Designing method of maintenance management information system, maintenance modules are consisted of six factors ; machinery's historical data, lubrication control, check sheet, repair work, availability report, and performance report(control board and detailed reports), and then operators can rapidly utilize data in work place. In the implementation of designed model, program coding has been developed by Visual Basic 3.0. Data insertion, deletion and updating which perform menu screen is implemented by reading data from database. Implementation model based on LAN environment and related data is stored in Microsoft DBMS.

• Proceedings of the Korea Concrete Institute Conference
• /
• 2000.10b
• /
• pp.1291-1296
• /
• 2000

A basis for the direct use of data from nondestructive evaluation methods in bridge management systems is presented. Bridge management systems use integer-valued condition ratings to recognize conditions of bridge elements, to model progression of deterioration, and to determine repair needs. Data from nondestructive evaluation methods can inform management systems on the extent of damage, on the initiation of deterioration processes, and on the exposure of bridge elements to aggressive agents. In addition, data obtained through nondestructive evaluation methods allow the formation of models of specific deterioration process. The use of these data in bridge management systems requires redefinition of condition ratings together with the creation of procedures for automated interpretation of data. By these action, nondestructive evaluation methods are directly used to assign condition ratings, and condition ratings are made into terse form of NDE data that are compatible with present day bridge management systems. This paper reports work in progress to strategic use of nondestructive evaluation methods in bridge management system.