• 디지털융복합연구
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• 제2권2호
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• pp.29-44
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• 2004

The main objective of this study is to investigate the determinants of consumer trust in e-business. It examines consumer perceptions trust in a Web site and address following research questions: What factors influence consumer trust in a Web site and what specific Web site cues are associated with trust and satisfaction? We test our hypothesis in a empirical data from 568 consumers across 4 Web sites. By factor analysis, the results show that Web site characteristics are such as product information and purchase process , system stability, navigation, privacy(security), design, information of seller, pay methods, and customer service. We also find that brand and Web site characteristics such as Web site design, navigation, privacy(security), and customer service can explain over 59% of the variance in Web site trust and 60% in satisfaction. The results offer important implication for Web site strategies that include the manipulation of factors influencing Web site trust. And the future directions of the present research are discussed.

• Asia pacific journal of information systems
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• 제17권3호
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• pp.1-24
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• 2007

With the development of information technology (IT), various information systems (IS) such as Web-based systems and mobile systems have appeared utilizing different technologies. However, recent studies on IS use and user satisfaction rarely account for technological differences among IS and environmental characteristics where IS are intended to be used. The purpose of this research is to investigate the determinants of the use of Web-based ticketing systems for cultural activities and to empirically validate their relationships. Environmental psychology suggests that human beings respond to external stimuli from environments with their emotions, and their emotional states influence human actions, e.g., IS use in this research. Applying environmental psychology to the use of Web-based systems in the culture and entertainment industry, we propose that web site characteristics first influence a user's internal state of mind (i.e., flow) and then the flow state influences the IS use. Studies related to the state of flow collectively affirm the key role played by the flow construct in shaping individual attitudes and behaviors toward IS. Users' flow states are captured by their shopping enjoyment, perceived behavioral control, and the level of concentration on the IS use. Referring to social presence theory, we have included such web site characteristics as content quality, context of web site, and community quality. In our research model, a second order construct is utilized to represent web site quality, because flow theory suggests that holistic experiences with web-based systems (rather than individual characteristics of the web site) are important in explaining the IS use. Further, we have included trust as another important factor influencing the IS use since business transactions on the web encompass higher uncertainty comparing to offline transactions. In order to test our hypotheses, we have conducted an online survey which results in 1,141 valid responses in the final sample. The data were collected from respondents who have experiences in Internet ticketing systems. Although it was a convenient sample, the sample represents a wide variety of user demographics. Validity and reliability of the research instrument were tested and research hypotheses were examined using PLS Graph 3.0. The results indicate that web site characteristics significantly influence the level of user concentration, user's enjoyment in shopping, and perceived behavioral control. Further, the use of Internet ticketing systems is influenced by users' flow states and trust in the web channel. User satisfaction is turned out to be affected by the use of Internet ticketing systems. Unlike extant research on the relationship between web site characteristics and its use, our study has found that, in the culture and entertainment industry, the impact of web site characteristics on IS use is mediated by a user's flow state. This finding has a practical implication that web site design should include as many features that enhance shopping enjoyment and concentration. Other practical implications of these findings and future research implications are also discussed.

• Asia pacific journal of information systems
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• 제13권4호
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• pp.257-277
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• 2003

Recently, organizations intend to adopt new information technology for acquiring relative advantages in competitive business environment. Especially, many companies have paid attention to web-based electronic commerce. But research in this area has largely been performed to the operational and technical aspects of web site. Also the World Wide Web(web) has become one of the most widely used information technologies, but research indicates that there are many firm that are still considering whether to establish a web presence. This study examines factors influencing adoption of corporate web site over time. To examine why companies adopt web site, this study regards web site as an innovation and finds out these reason through Innovation Diffusion Theory. Independent variables of this research are composed of innovation characteristics, organizational characteristics and environmental characteristics. By the result of logistic regression analysis, we find that there are significant differences between early adopters and late adopters of web site for three adoption factors : top management support, organization size, environmental uncertainty. These findings confirm the theoretical frame for adoption of corporate web site. Also this study will provide good guidelines to the companies and the vendors in shaping the strategies of IT adoption and IT diffusion respectively.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2005년도 추계학술대회
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• pp.447-463
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• 2005

The purposes of this study is to investigate the factor structure of web-site characteristics and antecedents factors affected to trust, satisfaction and behavioral intention of web-site. Refined data were consisted of 4 internet shopping mall survey and estimated the perception to visiting web site. Statistical methods are adapted Frequency, Factor Analysis and CFA(Confirmatory Factor Analysis) of LISREL. 8 program. Research findings are as follows. The factors of web characteristics indicated to product information/buying procedure clarification, stability and function of system, usability of web site, security and protection of individual information, design, clarification of enterpriser information, various payment methods and customer service. In regression analysis, dependent variables were trust, satisfaction and behavioral intention. reputation of site were significantly effected variables. External variables consisted of the 4 characteristics of web-site and reputation and trust, satisfaction and behavioral intention were internal factor.

• 벤처창업연구
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• 제8권4호
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• pp.25-35
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• 2013

본 연구는 벤처기업의 웹사이트에 대한 신뢰의 선행요인과 결과요인의 구조적 관계를 확인하고 웹사이트에 대한 신뢰, 만족도 및 행동의도에 영향을 주는 선행변수를 밝히고자 하였다. 이를 위해 대학생 123명을 대상으로 3개의 벤처기업의 웹사이트에 대한 과제 수행을 하도록 한 후 방문 웹사이트에 대한 지각을 측정하였다. 그 결과 첫째, 벤처기업의 웹사이트의 특성을 측정하기 위한 문항들에 대한 요인분석결과, 웹사이트의 디자인, 비즈니스 기능의 지원, 인터페이스, 기술, 커뮤니티, 콘텐츠의 6개 요인이 추출되었다. 둘째, 벤처기업의 웹사이트 특성 6개 요인을 선행변수로, 웹사이트의 신뢰도, 만족도 및 행동의도 의 3개 요인을 내생요인으로 한 모형을 구성하여 관계구조 모형에 대한 검증을 시도하였다. 공분산 구조분석 결과, 전반적 부합지수들은 비교적 양호하게 나타났으며, 경로도형에서는 웹사이트의 디자인, 인터페이스, 기술 및 커뮤니티의 요인들이 웹사이트의 만족도로 가는 경로가, 그리고 디자인과 콘텐츠가 웹사이트의 신뢰도로 가는 경로에서 유의하게 나타났다. 내생요인간의 경로는, 만족도는 행동의도에 영향을 주는 것으로 나타났으나 웹사이트의 신뢰도는 만족도의 매개역할을 통해 행동의도에 영향을 주는 것으로 나타났다. 이러한 결과를 기초로 쇼핑몰 운영에 있어서의 시사점을 논의하였다.

• 정보보호학회논문지
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• 제29권1호
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• pp.93-103
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• 2019

최근 드라이브 바이 다운로드 공격 기반의 웹사이트를 통한 랜섬웨어 악성코드 유포로 인해 웹사이트 서비스 마비, 일반 이용자 PC 파일 손상 등의 피해가 발생하고 있다. 따라서 악성코드 경유지 및 유포지 사이트의 현황과 추이 파악을 통해 악성코드 유포의 공격 대상 웹사이트 업종, 유포 시간, 악용되는 어플리케이션 종류, 유포되는 악성 코드 유형에 대한 특성을 분석하는 것은 공격자의 공격활동을 예측하고 대응이 가능하다는 점에서 의미가 크다. 본 논문에서는 국내 343만개의 웹사이트를 대상으로 악성코드 유포여부를 점검하여 탐지된 악성코드 경유지 사이트, 익스플로잇 사이트, 악성코드 유포지 사이트별로 어떠한 특징들이 나타나는지를 도출하고, 이에 대한 대응방안을 고찰하고자 한다.

• 디자인학연구
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• 제17권3호
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• pp.189-198
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• 2004

특정 웹사이트의 스타일은 그 사이트가 가지고 있는 성격을 사용자에게 가장 빠르고 정확하게 전달할 수 있는 중요한 방편이다. 또한 보다 효과적인 웹사이트의 구축을 위해서도 그 웹사이트가 대변하는 조직의 특성에 합당한 스타일의 구현은 상당히 중요한 디자인 요소로 볼 수 있다. 이러한 배경을 바탕으로, 본 연구에서는 웹 디자인의 효과적인 기획을 위한 하나의 방편으로서 적절한 스타일 방향을 모색하기 위한 방법 탐색에 관한 연구가 수행되었다. 이를 위해 인터넷 및 문헌연구를 통해 웹 디자인 스타일에 대한 고찰을 시도하였고, 이어서 국내외 여러 웹사이트들의 스타일 유형을 바탕으로 분석을 모색하였다. 또한 그 결과를 기반으로 웹디자인 스타일 유형과 사용자의 심상모델에 관한 설문 조사를 설계 및 수행하고 그 결과를 분석하였다. 금번 연구의 결과로는 일반적인 디자인과정의 스타일 결정과정 단계에서 광범위하게 활용될 수 있는 객관적인 방법의 한 예를 제시하였다는 데 있다. 이는 향후 여러 가지 디자인 분야에서 스타일의 결정 단계에서 본 연구에서 수행된 것과 유사한 방법을 적절히 활용하는 것에서 그 효용성을 찾을 수 있을 것이다.

• 복식
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• 제55권3호
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• pp.19-32
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• 2005

Internet shopping has transformed our daily lives as well as the pattern of consumption. In the word, the development and the growth of online shopping site have led to new pattern of consumption. This applies in particular to clothing, among the product on sale, on the internet. The purpose of this research is to analyze the characteristic of colors and images on internet fashion soho mall web site, and to provide efficient color information which is usefull in color planning and suitable for brand image on fashion web site. 147 color sample used by 40 fashion soho mall web site were collected and analyzed. The results of this study are as follows. First, dominant color on fashion web site is static color as black and it's ratio is 33$\%$. Second, G color is not used. Third, Hue and tone mainly used It tone of P color except V tone. And the color image on internet fashion soho mall web site are modern, chic, dandy, formal. Results from analyzing the fashion soho mall Web site. it is important to unity the company's image but its more important to make a color plan considering the sites feature and the customers's sensitivity.

• 한국경영과학회지
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• 제32권2호
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• pp.17-40
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• 2007

Most research on web site design has focused on technological factors, while visual aesthetic factors have been considered less important. In contrast, this study focuses on visual aesthetic factors in web site design. Findings of this study can be summarized as follows : (1) The result of SPSS-factor analysis shows that there are 3 distinct factors, 'classical aesthetics', 'expressive aesthetics', and 'usability' 'Classical aesthetics' and 'expressive aesthetics' can be described by visual aesthetic design, 'Visual aesthetic design' can be distinguished from 'usability'. This conceptual confusion relating to 'usability' and 'visual aesthetic design' can be clarified by these findings. (2) As a result of multiple regression analyses, 'classical aesthetics', 'expressive aesthetics', and 'usability' have a positive influence on 'interactivity' and 'web site evaluation'. This research clarifies the concepts of 'expectations' of Grier [18] and 'engagement' of Rosen and Purinton [33] as the 'interactivity' between users and web sites. Furthermore, this research suggests a valid model with high $R^2$(interactivity, 48% : web site evaluation, 68%). (3) Empirical tests show that the differences among users in 'entry point' are related to the characteristics of web sites and the personal characteristics of users. The differences among users in terms of 'scanning time' are closely related to the attitudes and evaluation tendencies of users with respect to web sites. These findings could contribute to the 'search phase' of the Faraday model [16], enabling it to be more precise and extensible. The managerial implication of this study is that customers' preferences regarding web site designs are differences, as their preferences are based on their individual characteristics. Therefore, marketing managers should consider promotional tools on web sites that are relevant to the target market. An optimal strategy for web design could be a carefully-selected combination of factors that are relevant to the 'interactivity' and 'evaluation' of web sites. Additionally, if marketing managers want to attract more favorable attitudes and more affirmative evaluations from users, web sites should be designed so that they are understood more quickly by users. finally, this study suggests that 'good design' for web sites depends on understanding how to attain the appropriate balance between 'classical aesthetics' and 'expressive aesthetics', based on the target customer.

• 산업공학
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• 제17권1호
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• pp.33-45
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• 2004

In the web environment for general information seeking and business-to-customer and business-to-business electronic commerce, users are customers. Understanding their expectations and how they feel about the web sites they use is becoming a very serious concern. While the success of a company or an organization is dependent on many factors, its web site plays a central role. This paper described the use of WebQual2.0 to evaluate the various web sites of B2B and B2C. WebQual2.0 has been extended and refined to encompass an interaction-quality literature. Furthermore, this paper described the use of Kano model to evaluate the various web sites which classified by internet business types. The result showed that the inherent characteristics of B2B and B2C web site should be considered in initial site construction. Further, customers in a web domain do not regard all quality factors as equally important and the rankings of important quality factors differ from one web domain to another. This study was focused on the identifying the weights of web quality factors according to the each web site of the internet business types.