• Title/Summary/Keyword: trust and cooperation

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A Study on the Effect of Social Commerce Service Quality and Service Provider Physical Environment on the Social Commerce Loyalty -Focused on the Social Commerce for Group Purchase- (소셜커머스 서비스품질과 서비스제공 업체의 물리적환경이 소셜커머스 충성도에 미치는 영향 -공동구매형 소셜커머스를 중심으로-)

  • Choi, Tae-Ho;Yun, Dae-Hong;Ock, Jung-Won
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.11
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    • pp.322-331
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    • 2016
  • This study examines the effects of social commerce service quality and the service provider's physical environment on customer loyalty based on trust and satisfaction. Study results are as follows: First, correlation analysis results for social commerce service quality and social commerce trust find that informativity and interactivity exert statistically significant effects on social commerce trust. Second, service provider's physical environment and service provider satisfaction correlation analysis results demonstrate cleanliness, ambience, and interactivity exert statistically significant effects on service provider satisfaction. Lastly, the correlation between social commerce trust, service provider satisfaction, and social commerce loyalty, was statistically significant. Results of this study are expected to provide general understanding of group purchase decisions in social commerce and to provide value input in strategy development for social commerce with respect to group purchase and service provider.

Effect of the Organization's Autonomous Working Environment and Trust among Members on Workers' Job Immersion (조직의 자율적 근로환경과 구성원 간 신뢰가 근로자의 직무몰입에 미치는 영향)

  • Eun-Soo Han;Jong-Hyeon Hwang;Dong-Hyung Lee
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.2
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    • pp.13-21
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    • 2023
  • In the recent era of the fourth industrial revolution, many industries aim to maximize the efficiency of products and services by introducing cutting-edge technologies such as artificial intelligence and big data. In this situation, organizational culture is changing a lot due to the influx of the MZ generation with strong individualistic tendencies and the decreased face-to-face communication between members. However, active communication with colleagues is still essential to maximize performance, and the margins created by simplifying work processes and automating processes must be used for creating work performance. This requires cooperation and commitment through the job immersion of members who have an active attitude. This study analyzed how the organization's autonomous work environment and trust among members, which are creative work performance conditions, affect job immersion using raw data from the Occupational Safety and Health Research Institute. As a result, it was found that both the organization's autonomous working environment and trust among members significantly effected the members' job immersion. in order to achieve productivity and value improvement in companies, efforts are needed to increase workers' job immersion by building an autonomous working environment and trust among members. The results of this study are expected to contribute significantly to the search for ways to increase workers' job commitment to improve organizational productivity.

Positive Psychological Capital and Turnover Intention: The Mediating Effect of Perceived Work Overload and the Moderating Effect of Trust in Supervisor (긍정심리자본이 이직의도에 미치는 영향: 인지된 직무과부하의 매개효과와 상사신뢰의 조절효과)

  • Choi, Kwang Woo;Rhee, Seung-Yoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.10
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    • pp.382-392
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    • 2017
  • This study analyzed the effect of an employee's psychological capacity(positive psychological capital), on perceived work overload, and explored how trust in supervisor moderated this relationship. In addition, we examined how positive psychological capital and perceived work overload influenced turnover intention. In doing so, we identified the antecedents of perceived work overload, and suggested ways to nurture positive psychological capital in organizations. Using survey data from 214 employees in the manufacturing industry in Korea, we found that positive psychological capital was negatively related to perceived work overload, and that the relationship was moderated by trust in supervisors. In addition, positive psychological capital was negatively associated while perceived work overload was positively associated with turnover intention. Results suggest the importance of understanding positive psychological capital given its crucial relationship with perceived work overload and turnover intention. The result also emphasizes the role that trust in supervisor plays, and the need to nurture employees' positive psychological capital in organizations.

The Effects of Mutual Growth and Trust Management on Outsourcing Management (동반성장과 신뢰경영이 아웃소싱 운용에 미치는 영향)

  • Kwon, Jaedeuk;Lee, Jinchoon
    • Journal of Korea Society of Industrial Information Systems
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    • v.23 no.1
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    • pp.65-86
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    • 2018
  • This study focuses on the relationship structure of SMEs with outsourcing based on buyer-supplier relationships and aims to test the role of trust management and mutual growth in the activities of SMEs. Trust management and mutual growth have a context in which the outsourcing type is determined through the company's slack resources, partnership relations, and buyer-supplier relationship. In this context, research hypotheses were set up, research model was designed and an empirical analysis was conducted by using structural equation modeling. For the empirical analysis, hypotheses were tested using data obtained from questionnaires of 206 SMEs nationwide. As a result, trust management and mutual growth have a significant effect on outsourcing type and performance, and mediation effect of cooperation relationship and buyer-supplier relationship was in the process.

The Effects of IOS utilization on Performance through Relationship Quality (기업 간 정보시스템 활용이 관계품질 및 기업성과에 미치는 영향에 관한 연구)

  • Lee, Seung-Woo;Ban, Jae-In;Kim, Sung-Hong
    • Journal of Digital Convergence
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    • v.12 no.10
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    • pp.157-168
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    • 2014
  • The objective of this paper is to verify the association among IOS utilization, relationship quality, and firm performance. Based on the literature review, we configure a research model and verify the research hypothesis by utilizing structural equation modeling with data collected from 340 domestic manufacturers. The results of SEM are as follows. First, IOS utilization has a positive effect on satisfaction and firm performance. Second, satisfaction has a positive influence on trust and commitment, and trust positive affect commitment. Third, satisfaction and commitment has a positive effect on firm performance, but trust has not significantly affect firm performance. Finally, commitment plays a role of mediator in the association between trust and firm performance. The implication of this paper is to verify that ISO utilization is an important factor to improve the performance in B2B transaction. However, it is necessary to derive a more precise implication by considering diverse environment faced by each company in future research.

The Influence of Cooperation Elements on the Joint R&D Performance: Focused on IT R&D Project (공동연구성과에 협력요소가 미치는 영향에 관한 연구: IT R&D를 중심으로)

  • Oh, Jin-Hwan;Koo, Hoonyoung
    • The Journal of Society for e-Business Studies
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    • v.23 no.1
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    • pp.23-36
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    • 2018
  • This study analyzed the causal relationship between cooperation elements and the performance of joint R&D and verified the mediating effect of collaborative efforts. Cooperation elements consist of strategic agreement, complementation of resources, trust and absorption capacity, and influence the intention to participate in the joint R&D. The purpose of this study is to identify the effects of the cooperation elements and collaborative efforts on the short-term and long-term performance of the joint R&D. The results are summarized as follows: First, it is verified that strategic agreement, complementation of resources, trust and absorption capacity constitute the second order factor of cooperation elements, which positively affects the joint R&D performance. Second, it is verified that collaborative effort play a role as a mediating factor in the relationship between joint R&D performance and cooperation elements. Specifically, it was confirmed that positive effects on short-term performance of the joint R&D can be increased through cooperative efforts. However, in the case of long-term performance, the effects of collaborative efforts could not be confirmed.

The Community Consciousness and Social Capital in Rural Korea (탈 농촌화 지역 주민의 공동체의식과 사회적 자본)

  • Lee, Geum-Ok
    • Journal of Agricultural Extension & Community Development
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    • v.8 no.2
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    • pp.223-234
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    • 2001
  • The community consciousness used to be the core of the social capital in rural Korea, and there used to be a long tradition of mutual trust and cooperation in rural village community in Korea. However, recent trends in rapid urbanization or de-ruralization may affected community consciousness and social capital in rural society in Korea. The social capital has been existed in terms of mutual trust, commonly shared norms, and cooperative behavior in farm work and daily life of rural people. Commonly shared norms and networks have accelerated social effectiveness and promoted cooperative work as well as moral and spiritual aspects of rural society. Social capital in terms of community consciousness, participation of village work, visit and invitation of the neighborhood, and participation in various village group and networks were suveyed in JanggogRi, Jori Myun, Paju city, Gyeonggi province. The data collected from 65 persons, and the major findings of the study were as follow; The respondents responded that the community consciousness of de-rural area decreased in general with a few exception in the groups of alumni, family, religion and voluntary society. Social capital in terms of participation of village work, visiting the neighbors and voting increased slightly. Further research on social capital should be conducted to strengthen community consciousness, and various measures to increase the social capital should be adopted for livable community development.

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The Merits of Social Credit Rating in China? An Exercise in Interpretive Pros Hen Ethical Pluralism

  • Clancy, Rockwell F.
    • Journal of Contemporary Eastern Asia
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    • v.20 no.1
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    • pp.102-119
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    • 2021
  • Social credit rating in China (SCRC) has been criticized as "dystopian" and "Orwellian," an attempt by the Communist Party to hold onto power by exerting ever greater control over its citizens. To explain such measures, value differences are often invoked, that Chinese value stability and cooperation over privacy and freedom. However, these explanations are oversimplifications that result in ethical impasses. This article argues social credit rating should be understood in terms of the commonly human problem of large-scale cooperation. To do so, this paper relies on a cultural evolutionary framework and is an exercise in interpretive pros hen ethical pluralism, attempting to understand how apparently irresolvable cultural differences stem from common human concerns. Wholesale condemnation of SCRC fails to acknowledge the serious, intractable nature of problems resulting from a lack of trust in China. They take for granted the existence of institutions ensuring largescale, anonymous cooperation characteristic of - but somewhat unique to - Western Educated Industrialized Rich and Democratic (WEIRD) cultures. Because of its history and rapid development, China lacks the institutions necessary to ensure such cooperation, and because of anti-social punishment, social credit rating might be one of the few ways to ensure cooperation at this scale. The point is not to defend social credit rating in general, but to raise the possibility of its defense in China and show one way this would be done.

A Study on the Transition Situation of Korean-Japan Fisheries Agreement and Improvement Issue of Bilateral Fisheries Relations (한일 어업질서의 이행 실태와 어업관계의 개선 과제)

  • Kim, Dae-Young
    • The Journal of Fisheries Business Administration
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    • v.47 no.1
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    • pp.31-45
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    • 2016
  • This study aims to evaluate the status of implementation of bilateral-fishery order since the Korea-Japan Fisheries Agreement came into effect in 1999 in order to improve fisheries relationships between two countries. The agreement regulates bilateral-fishery order by the principle of the EEZ regime and mutual benefits among countries. (e.g. the mutual agreed fishing in EEZ and cooperation for resource management). However, the Korea-Japan Fisheries Agreement has some limitations such as reducing quotas of the mutual agreed fishing in EEZ, strengthening Japanese fisheries regulation, insufficient cooperation for fisheries management and joint countermeasures. In order to improve fisheries relationships between the two countries, it is imperative to rebalance quotas for the mutual agreed fishing in EEZ, to establish effective resource management systems in the Intermediate zone, to invigorate fisheries cooperation in the private sector, and to introduce new management systems by species over the all waters around East Asia. To accomplish such measures, it is necessary for Korean and Japanese governments to improve fisheries relationships based on trust and cooperation, achieving a win-win situation. Additionally, it is required to incorporate fisheries management among Korea, China, and Japan.

ESTABLISHMENT OF DECISION MAKING FRAMEWORK FOR SUPPORTING COOPERATION AMONG STAKEHOLDERS IN MEGA PROJECT

  • Jee Hee Lee;June Seong Yi;Seung Woo Shin;Kyung Rog Park
    • International conference on construction engineering and project management
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    • 2009.05a
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    • pp.1288-1293
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    • 2009
  • Performing 'Mega Project' in which various stakeholders are involved is difficult to control due to the respective conflicting objectives. Urban regeneration which is being challenged issue in various ways can be defined as the mega project. Since the mega project like urban regeneration a long-continued project and includes a lot of participants whose benefits conflict, cooperation among stakeholders is essential. Moreover, as the project goes, diverse decision making situations which require collaboration happen, and if proper decision making cannot be given at that time, the whole project would have critical effects. Also, since each activity concerns numerous stakeholders, prompt decision making is difficult in the mega project. Therefore, the objective of this study is to support stakeholder's cooperative decision making in order for conducting successful project. For the purpose of the paper, the concept of cooperation in mega project is redefined and a cooperative decision making framework is suggested. Also, the term of governance, which means cooperative mechanism based on the mutual trust, information sharing and partnership, is applied to the newly defined cooperation. The suggested cooperative decision making framework contains the structure of stakeholders in urban regeneration project which enables participants to understand the relationship among bodies and checklists for supporting decision making appropriately. The application of the framework proposed in this research is expected to contribute subjects' suitable decision making by providing proper information in a timely manner.

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