• 한국식품조리과학회지
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• 제32권1호
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• pp.107-113
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• 2016

병원 급식소 선행요건 관리 수행도에 영향을 주는 요인을 분석하고자 서울 경인, 대구 경북지역에 위치한 종합병원 규모 100병상 이상 병원 급식소 총 65곳을 대상으로 설문조사를 실시한 후 통계처리 한 결과는 다음과 같다. 직영으로 운영하는 경우가 위탁으로 운영하는 경우에 비해 작업환경관리(p<0.01), 폐기물관리(p<0.05), 세척 소독관리(p<0.05)에 대한 중요도 평가점수가 유의적으로 높았다. 개인위생관리 영역의 중요도 평가점수는 300병상 미만인 경우가 300병상 이상인 경우에 비해 중요도 점수가 유의적으로 낮았다(p<0.05). 또한 영양사의 조리과정 감독시간이 3시간 이상인 경우가 3시간 미만인 경우에 비해 폐기물관리에 대한 중요도 점수가 유의적으로 높았다(p<0.05). 선행요건 수행도 총점을 종속변수로 하고 선행요건 수행도 총점과 유의미한 상관관계가 있다고 분석된 영양사의 경력과 조리과정 감독시간, 직무만족도와 병원 급식소의 허가 병상 수와 위생기기 보유율 등을 독립변수로 하여 다중회귀분석을 실시한 결과 회귀모형의 설명력은 45.9%였고, 회귀식은 통계적으로 유의한 것으로 분석되었다(F=10.172, p<0.001). 회귀분석 결과 선행요건 수행도에는 '영양사의 직무만족도(p<0.001)'와 '위생기기 보유율(p<0.05)'이 유의한 양(+)의 영향을 주는 것으로 분석되었다. 따라서 병원 급식소 선행요건 관리 수행도 향상을 위해서는 영양사의 직무 만족도 향상을 위한 근무조건 개선과 함께 위생관리에 필요한 기기의 적정 확보가 우선적으로 필요하다고 판단된다.

• 한국건설관리학회논문집
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• 제14권4호
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• pp.108-117
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• 2013

국내 건설사업관리(CM) 시장은 지속적으로 성장 추세를 보이고 있으나, 건설시장에 비해 규모가 너무 작아 본격적으로 시장이 형성되었다고 보기에는 어려운 수준이다. 공공 및 민간 부문의 계약 건수 및 금액 모두 증가하여 시장이 성장한 것으로 조사되지만, 공공의 경우 대형 국책사업에 정책적으로 적용한 사례를 제외하면 CM 계약 실적이 미미해 민간의 활용 수준에 미치지 못하고 있다. 국내 CM 사업의 현 수준을 파악하기 위하여 관련 주체를 대상으로 사업관리 업무의 중요도 및 기 수행된 CM 사업의 성과에 대한 설문조사를 시행하였다. 사업관리 주요 분야별 업무 중요도 조사에서, 발주자는 사업비 관리, 설계 관리, 기획 및 계획 등을 중요하게 판단하였으며, 사업관리자는 사업비 관리를 제외하고 이와 유사하게 응답하였다. 한편, 분야별 업무 만족도에 대하여 발주자가 만족도가 가장 낮은 분야로 안전관리, 사업비 관리를 선택한 반면, 사업관리자는 공정관리, 안전관리, 사업비 관리 등의 만족도를 높게 평가하여 상반된 결과가 나타났다. 사업관리 세부 업무에 대한 우수 및 취약 업무 평가 결과, 사업관리 효과가 큰 우수 세부 업무에 대해서는 발주자 및 사업관리자 모두 공정관리 및 부진 공정 만회 대책 수립, 품질관리 및 기술 지도, 실시설계 VE 등을 높게 평가하였다. 이에 반해 취약 업무로는 양주체 모두 클레임 분석 및 분쟁 대응 업무, 사업 단계별 총사업비 및 생애주기비용 관리 등을 공통적으로 지적하였다. CM 사업에 대한 공사비, 공기, 품질, 안전 등 4대 항목의 성과 및 향후 목표치 평가에서 CM 0~5% 수준대의 개선 효과가 있는 것으로 조사되었다.

• 가정과삶의질연구
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• 제31권4호
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• pp.97-111
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• 2013

The purpose of this study was to explore the typology of child care, investigate the characteristics of child care types, and analyze the differences in time deficit as well as time satisfaction by the types of child care for dual-earner couples with preschool children. The data source for this research was the 2009 Time Use Survey conducted by the Korea National Statistical Office. Dual-earners aged 20 to 59 years completed 1,568 time diaries, which were analyzed using chi-square, cluster analysis, and ANOVA analysis. Child care time was classified into three types in the three categories of child care, household work sharing and leisure sharing for both males and females respectively. Three types for husbands were named "vulnerable", "household work child care predominant" and "leisure predominant". The three types for wives were named "vulnerable", "household work child care oriented" and "household work child care". The characteristics of each type depended on age, education, weekly working hours, gender role of husbands and age, weekly working hours of wives. The vulnerable type of wives showed the highest level of time deficit. Based on the results, implications for Public policy on child care and various types of education as well as programs were suggested.

• Journal of Information Technology Applications and Management
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• 제21권1호
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• pp.17-34
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• 2014

As the numbers of Internet users have grown dramatically in recent years due to increased use of mobile devices, businesses using internet are also expanding rapidly. Internet marketing has the advantage of expanding business without any constraint of time and space using the global network which connects tens of thousands of world's computers and mobile devices. In a way of utilizing internet marketing, the present study examines the applicability of Customer Relationship Management (CRM) to the domestic professional baseball industry in Korea. The study focuses on the issue of whether the intangible value of customer satisfaction can create higher profits. We combine both inductive and conductive methods for this study. First, we carry out a random survey of baseball spectators and find that customers are willing to pay more when their satisfaction level is improved. Next, we recognize satisfaction factors that are considered as important by customers through literature survey. Then we use Decision Tree to find which satisfaction factors are most important to each clustered customer group. Finally we estimate how much they would pay more when the most important satisfaction factor improves by each customer group. Therefore, this study demonstrates that CRM implementation to one-to-one internet marketing can improve the profitability of baseball industry. The major contribution of the present study is to show that the introduction of CRM can be used as a profit-generating strategy in various industries for future internet marketing.

• 가정과삶의질연구
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• 제29권2호
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• pp.1-12
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• 2011

The purpose of this study was to validate the standardization of the "Korean Childcare Teacher's Job Satisfaction Scale"(K-CTJSS) that the validity and reliability was evaluated by pretest in 2009. K-CTJSS is composed by 40 items with 6 factors and is responded by 6 point Likert scale. Participants consisted of 1,276 childcare teachers in Korea except Gangwon-do and Jeju-do by purposive sampling. Results were as follows: First, exploratory factor analysis resulted in 40 items composed of 6 factors (director's childcare center management system, social recognition, working environment and welfare, workload and time management, relationship with co-workers, relationship with parents). Second, the confirmatory factor analysis supported a 6 factor structure by resulting over appropriate level of goodness of fit. Third, inter-corelation coefficients among 6 factors were significant level(r = .10~.70). Fourth, the reli ability level of 6 factors by Cronbach's ${\alpha}$ were high(.84~.95.). Finally, concurrent validity levels with Childhood Job Satisfaction Survey(Jorde-Bloom, 1989) and the Satisfaction with Life Scale(Diener et al., 1985) were r = .07~.84 and .19~.46, respectively.

• 간호행정학회지
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• 제7권2호
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• pp.265-284
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• 2001

The case management has been applied to improve the quality of care and the cost-effectiveness in the most health care institutions. In a way of case management, the critical pathway(CP) has been executed in many acute care settings, focused on the diagnoses with high cost, high volume, and high risk. This study was conducted to develop a case management program using CP as an intervention of patients with lumbar spinal stenosis for the surgery of posterolateral fusion, and to find out the effects of the critical pathway on the quality of nursing care, patient satisfaction as an outcome of care, length of stay and medical charge, and nurses' job satisfaction. At the same time, patients' functional states were checked with the Oswestry Low Back Pain Index, to show that the CP would not decrease the patients' function compared to the control group. The subjects were 25 control patients with a usual operation of lumbar fusion and 25 experimental patients with CP. They were all female, aged $50s{\sim}70s$, admitted in the Orthopedic surgery ward of a university hospital. Also nurses on the floor using CP were asked to respond to measurement tool of job satisfaction before and after the application of CP, and compared with other nurses on the different wards. Data were analyzed with t-test for continuous variables and chi-square for non-parametric variables in addition to the reliability test of the measurement tools. The results of this study were as followings: 1. Patients' functional states The differences in Oswestry scores of the experimental and control groups assessed at preoperation and at discharge were not statistically significant. The change in scores of the experimental group measured at preoperation and at discharge was larger than that of the control group, however the difference was not statistically significant. The results indicate that the CP did not decrease the patients' functional status. 2. The quality of nursing care The total of quality of nursing care given to the experimental group was better than that of the control group(P=.000). In addition, the experimental group showed better scores of quality of every item of care than the control group(P=.000 -.004). 3. Patient satisfaction Patients of the experimental group were not more satisfied with general care than the control group. But they were more satisfied with discharge care of 'explanation about medication, body posture, and brace application' and 'explanation about the adjustment of daily living and exercise during recovery'(P= .047, P=.028). 4. Nurses' job satisfaction Nurses working with the CP showed more job satisfaction than before the CP introduction(P=.048). But the control group of nurses on a different floor showed no change in job satisfaction at the same period of time. 5. Length of stay and medical charge The mean length of stay of the experimental group was shorter than that of the control group without statistical significance. The charge of medication and treatment of the experimental group were smaller than that of the control group(P=.011, P=.000). The results of the study support that the case management using critical pathway enables to improve the quality of care and job satisfaction, to reduce the medical charge, and consequently to increase satisfaction with care. However, the case management should be instituted focusing on the quality improvement of nursing and the client satisfaction, not just for the purpose of cost-effectiveness of health care facilities.

• 디지털융복합연구
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• 제10권8호
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• pp.257-264
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• 2012

연구는 전자의무기록시스템 도입으로 인한 간호사의 인식도, 만족도 및 직무스트레스를 파악하고 그 관계를 규명하여 효율적인 간호프로그램의 운영방안 및 직무스트레스를 감소시키는 방안을 마련하는 데 기초자료를 마련하고자 시도되었다. 연구대상자는 D시에 소재한 대학병원에서 전자의무기록을 사용하는 간호사 356명이며, 자료수집기간은 6월 1일부터 6월 30일까지였다. 수집된 자료는 실수, 백분율, T-test, ANOVA, Pearson의 상관계수로 분석하였다. 본 연구결과 전자의무기록 사용자의 만족도 및 인식도가 높을수록 직무스트레스는 감소한다는 것을 확인할 수 있었다. 따라서 전자의무기록에 대한 간호사의 인식도, 만족도를 향상시켜 직무스트레스를 감소시킴으로써 간호 기록시간이 단축되어 환자에게 질적인 간호를 제공할 수 있어야 하며, EMR의 만족도를 높이기 위해서는 정기적인 EMR 교육 등 적절한 관리가 제공되어야 할 것이며, 간호사의 직무스트레스를 경감시키고 EMR 만족도를 증강시킬 수 있는 방안이 마련되어야 할 것이다.

• 가족자원경영과 정책
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• 제10권1호
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• pp.53-66
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• 2006

This study was designed to get basic informations for the purpose of making healthy leisure environment of college students, and which will improve the satisfaction of their school life. Five hundreds of college students in Daegu and Gyeongbuk area were questioned by, our questionnaire during April, 2005. The data of 405 students (165 men, 240 women) Were analyzed by SPSS WIN 12.0 program. The data of 210 were from Daegu and 195 were from Gyeongbuk area, The results are as follows, First, $80\%$ of those questioned spend their leisure time doing some activities and the satisfaction degree was medium... They get the informations about leisure mainly through internet and the purpose of their leisure activities, were, to get rid of stress. Second; It was shown that their main leisure activities were doing internet, meeting friends, and listening music on weekdays, meeting friends, watching movie and doing internet on weekend. The major activities of the students during vocation were meeting friends, doing internet, and watching TV. Third, the students are concern about their leisure life, and they think that leisure life make improve the quality of life. The last, there is a correlation between quite activities such as watching TV, and dynamic activities such as a mountain-climbing leisure life satisfaction on weekdays. On weekend, however, there is a correlation between dynamic activities such as sports and the leisure life satisfaction. Moreover, on summer (winter) break personal activities such as religious activities and the leisure satisfaction.

• 가족자원경영과 정책
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• 제19권1호
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• pp.139-161
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• 2015

The number of Healthy Family Support Centers has increased and the services for enhancement of family strength have extended during the past ten years since the Framework Act on Healthy Families was enacted. It is time to pay attention to the empowerment for Healthy Family Specialist because their capability is directly linked to improve the quality of services, which means the satisfaction of family services and the quality of family policy. In this context, this study investigate organizational experience of Healthy Family Specialists and suggest the empowerment plan to enhance their capability. We conducted in-depth interviews for 9 Healthy Family Specialists who is currently working at Healthy Family Support Centers as a manager status during June 2014. We analyzed organizational experiences through job commitment and job satisfaction and empowerment plans through their strength and weakness. Our findings revealed that job commitment and job satisfaction of Healthy Family Specialist are relatively low due to a poor working condition and a low brand awareness. Also, the capability of Healthy Family Specialists is an important factor to determine their job commitment and job satisfaction, and it can impact on the long service. These results suggest that the payroll system, increment of salary, career recognition, employee benefit, systematic operation, and motivation are needed to improve their job satisfaction. There are various ways to improve professional capability of Healthy Family Specialists besides education program. This study contributes to make the plan of empowerment for Healthy Family Specialists and it also contributes to improve the service quality of family policy.

• 대한영양사협회학술지
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• 제8권4호
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• pp.359-371
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• 2002

The aims of this study were to estimate the level of job satisfaction and customer-oriented service performance in university food service employees Two hundreds-six food service employees working in Seoul were enrolled and the response rate was 85.8%. Of respondents, 85.9% was female and most of the respondents were 40 years up (70.8%). Generally, respondents had approximately 5 years job experience and high school level. Mean score of job satisfaction was 3.23 score out of 5.00. The highest and lowest items on job satisfaction were responsibility and commitment(4.00). and promotions opportunity(2.69), respectively. Considering job satisfaction; relationships of supervisors, employment and career were significantly different in age(P<0.05), job-system and wage(P<0.05), respectively. Mean score of customer-oriented service performance was 3.75. The highest and lowest items on customer-oriented service performance were delivering on time(4.02) and service information for customers(3.21), respectively. Customer-oriented service performance was significantly different in age and wage(P<0.05). Job satisfaction had positive correlation to customer-oriented service performance. Relationship of supervisors was positively correlated with relationship of coworkers and career.