• 가족자원경영과 정책
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• 제11권3호
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• pp.123-144
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• 2007

The major purpose of this study is to find level of financial management behavior and relation factors. In addition, It is also to suggest how to overcome family financial problems on urban housewives' in the time of economic crisis and to provide the fundamental data to improve economic stability. Consequently, in the times of economic crisis, housewives' change-oriented family finance management behavior appeared to be more desirable. Through change-oriented family finance management behavior, housewives needs try to find reasonable solution to improve family cohesion and financial stability. Specially, housewives have to make use of financial information for effective financial management behavior and the financial stability of family members.

• 융합정보논문지
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• 제8권4호
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• pp.27-35
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• 2018

본 연구는 일부 치과 의료소비자들의 대기시간에 대한 반응과 병원이미지 및 환자만족도와의 관계를 파악하여 의료서비스의 질적 대기환경관리를 위한 기초자료를 제공하고자 시도되었다. 연구대상은 치과 병 의원에 내원한 대기시간을 경험한 성인으로 하였고, 2016년 5월 16일부터 6월 18일까지 구조화된 무기명 자기기입식 설문조사를 실시하였다. 병원이미지는 장시간 대기 시 치과 의료기관 신뢰도 변화, 재이용의사 변화, 예약시스템, 환자만족도는 성별, 예상 대기시간설명, 장시간 대기 시 치과 의료기관 신뢰도 변화, 재이용의사 변화, 예약시스템과 관련이 있었다. 대기시간에 대한 긍정적 반응과 병원이미지, 환자만족도는 양의 상관관계로 나타났고, 부정적 반응은 병원이미지, 환자만족도와 음의 상관관계를 나타났으며, 병원 이미지와 환자만족도는 양의 상관관계를 나타냈다. 병원이미지 제고와 환자만족도 향상을 위한 실제적인 접근방안이 요구되며, 대기의 불안과 부정적 반응을 해소 할 수 있는 IT기술 및 여러 컨텐츠를 접목한 대기환경의 변화가 필요하다고 사료된다.

• 한국컴퓨터정보학회논문지
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• 제26권12호
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• pp.299-307
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• 2021

COVID-19 대유행이 전 세계로 확산됨에 따라 실시간 원격 화상 강의가 진행되면서 학습자만족 요인이 중요해졌다. 본 연구는 실시간 원격 화상강의의 학습자만족에 영향을 미치는 5개요인(시스템 요인, 콘텐츠 품질, 상호작용, 자기주도성, 학습동기)을 검증하였다. 수도권과 충청권 대학생의 유효 설문지 160개를 대상으로 구조적 방정식 모델을 분석한 결과 2개요인(시스템 요인, 콘텐츠 품질)을 제외한 3개요인(상호작용, 자기주도성, 학습동기)이 학습자만족에 영향을 미치는 것으로 나타났다. 대학은 실시간 원격 화상 강의 만족도 모델 개발과 평가를 통해 학습자만족을 지속적으로 높여야 한다.

• 한국병원경영학회지
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• 제28권4호
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• pp.73-89
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• 2023

Purposes: The purpose of this study was to empirically analyze the effect of the attitude of medical staff providing medical services on the treatment satisfaction of the patients who experienced outpatient care at the hospitals and clinics. In particular, it was verified whether the courtesy of the medical staff to the outpatients has moderated the effect of the medical staff's explanation on the treatment satisfaction. Methodology: After controlling the socio-demographic factors of the outpatients with their treatment and waiting time, multiple regression analyses were conducted to figure out the effect of the attitude of the medical staff on the treatment satisfaction. And the covariance analyses were adopted to verify the moderating effect of the variables of the medical staff. Findings: At both hospitals and clinics, all attitudes of medical staff such as the way they explain to and communicate with the patients, and their courtesy showed positive effects on treatment satisfaction. Among them, the courtesy of the medical staff was the most influential variable on the satisfaction of the treatment, and it only had the control power over the effect of the way they explain on the treatment satisfaction. Practical Implication: Among the medical staff's attitudes toward patients at hospital or clinic level, the courtesy of doctors and nurses is an important factor in improving treatment satisfaction. In particular, if the level of their courtesy is low among the medical services rendered at the clinics, the satisfaction level will decrease even if the level of explanation of the medical staff is high. Therefore, in terms of hospital management, treatment satisfaction can be improved when doctors and nurses provide medical services to visitors with polite, humble and friendly manner in explaining to and communicating with the patients.

• 한국병원경영학회지
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• 제24권4호
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• pp.43-56
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• 2019

Purpose: Importance of patient satisfaction related to patient-centeredness has been emphasized, and it is known to have effect on various health outcomes including health resource utilization. However, the effect of patient satisfaction has been discussed mostly in terms of hospital marketing in Korea. This study aims to examine the effect of patient satisfaction in patient-physician communication on healthcare utilization in a nationally representative adult population of South Korea. Method: Patient satisfaction with physician communication is assessed using 4 items in the 2011 Korea Health Panel Survey. Generalized linear regression analysis is conducted using 9,325 adults' healthcare utilization in 2012. Findings: Adjusting for the socio-demographic, economic factors, individual health status, health behaviors and healthcare utilization in 2011, more satisfied individuals, more likely to utilize the outpatient service, especially in clinical setting. Practical Implications: The study findings suggests that in context of South Korea healthcare system such as insufficient medical consultation time and the absence of health delivery system, patient satisfaction as a subjective healthcare quality indicator would have effect on the individual's outpatient visit. This study contributes to stimulate patient satisfaction research and discussion in South Korea to further explore its relationship with potential and various health related outcomes. Further implications of the study are discussed.

• 한국프랜차이즈경영연구
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• 제10권3호
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• pp.25-35
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• 2019

Purpose - The major objective of this study was to investigate the effect of franchisor's (economic and philanthropic) CSR in inspiring franchisee's loyalty for the franchisor. Another aim of this investigation also was to clarify the mediating role of economic and social satisfaction in the relationship between franchisor's CSR and franchisee's loyalty. Research design, data, and methodology - This study explores the structural relationship between franchisor's CSR and franchisee's loyalty and in these relationships, the mediating role of relationship satisfaction. Data were gathered from employees(above manager) in food-service franchisee companies in Seoul, Korea. The questionnaires were distributed to managers of the franchise stores. A total of 251 questionnaires were collected. Data management and analysis were performed using SPSS 21.O and SmartPLS 3.0. Evaluation of measurement model and structural model was carried out using confirmatory factor analysis and correlation analysis. Result - The results of this study show as follows. First, economic CSR had positive effects on economic satisfaction and social satisfaction. Second, philanthropic CSR had positive effects on social satisfaction. Third, economic satisfaction and social satisfaction had positive effects on franchisee's loyalty to the franchisor. Conclusions - The important implications of this study have as follows. First, this study has found that economic CSR can create a high economic satisfaction and social satisfaction of franchisee. Second, this findings suggest that the philanthropic CSR can improve the social satisfaction of franchisee. Third, this results demonstrate, for the first time, that the economic satisfaction and social satisfaction of franchisees can play a crucial role to improve their loyalty for the franchisor and pursue mutual development by maintaining the stable business relationship with a franchisor. In this investigation there are at least three limitations. First, Because the research sample is limited to the foodservice franchisee in Seoul, it is not possible to be representativeness of the national franchisee. Second, CSR activities are mostly focused on large franchise companies. Therefore, there is a limit to the research approach. Finally, this study examined the effect of economic CSR and philanthropic CSR on the loyalty of franchisors, but in the future study, it is necessary to analyze the relationship between CSR and loyalty of franchise companies by collecting specific quantitative data such as re-contract rate and management performance of franchisees.

• 대한영양사협회학술지
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• 제23권3호
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• pp.300-315
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• 2017

The purpose of this study was to examine nutrition teachers' workload, job tension, and job satisfaction. Specifically, this study investigated the influence of nutrition teachers' workload and job tension on job satisfaction. A self-administered survey was distributed via online to 240 school nutrition teachers, in Korea, from July 16 to September 5, 2016. A total of 132 respondents completed the survey. The survey asked respondents for the time required for each task, job tension, job satisfaction, and demographic information. The findings of the study indicated that nutrition teachers spent most of their time on foodservice operation/management. Among factors affecting job satisfaction, amount of work showed the lowest score. Job tension (P<0.001) of school nutrition teachers and amount of work (P<0.01) negatively affected their job satisfaction. Moreover 'kind of work' (P<0.001), 'future of career' (0.01), and 'amount of work' (0.05) were the factors significantly affecting job satisfaction. The study offers implications for governmental policies which can improve school nutrition teachers' satisfaction with their job duties.

• International Journal of Internet, Broadcasting and Communication
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• 제15권1호
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• pp.195-202
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• 2023

This study is a comparative survey study conducted to explore the differences in learners' learning flow and learning satisfaction according to the non-face-to-face class operation methods implemented at universities. After implementing different class management methods for the same subject taught by the same instructor non-face-to-face for 15 weeks, each learning flow and learning satisfaction were compared and analyzed, and the collected data were analyzed with IBM SPSS 21.0. As a result of the study, learning flow was high in the order of lectures using real-time ZOOM and recorded lectures using self-studio(3.41±0.91, 3.28±1.01), and learning satisfaction was high in the order of lectures using real-time ZOOM and lectures using the automatic recording system of classes(3.40±0.80, 3.30±0.74). The item with the lowest score was the PPT audio recording lecture in both areas of learning flow and learning satisfaction(2.72±1.04, 1.73±1.04). Considering that system errors such as sound in the smart lecture environment operated for the first time in this study affected the research results, it is suggested that future research should be conducted by supplementing the corresponding part.

• 가족자원경영과 정책
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• 제19권3호
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• pp.121-142
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• 2015

The purpose of this study is to resolve the factors that affect happiness levels and leisure life satisfaction of middle-class and to find way to incorporate them into policy. In this study, a status analysis on leisure life and One-Way ANOVA conduct a study on leisure resource and income levels that affect the happiness level and leisure life satisfaction. To recap briefly, to reduce the social and cultural polarization caused by economic disparity and to promote leisure life satisfaction and happiness level is possible quantitative-qualitative growth and maturation of middle class. The most important thing here is increasing in leisure time and leisure costs that consumed in real leisure life. In other words, leisure life satisfaction and happiness levels in the middle class has seen a significant difference in depending on whether and how much to spend on leisure time and cost, rather than differences of the monthly average household income. More particularly, analysis results seem to hoping of the extra leisure costs about 50,000 won per person and increasing the leisure time on weekdays and long weekend holiday. Above all, It is important to redefine the middle class that meets the recognition of the people and it should reflect government policy. Ultimately, The state of the socio-economic-welfare policies will be further expanded in the direction for the middle class, thinking of themselves as middle class and leading national consciousness.

• 가정과삶의질연구
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• 제33권2호
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• pp.71-88
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• 2015

The purpose of this study was to look into how married working men with a child younger than six years old spent their weekend time either alone or with their wives on housework, family care, and leisure activities, and to find out whether different types of time use brought about different levels of satisfaction to their use of time on weekends. Factors associated with each type were also explored. We analyzed 857 weekend time diaries of married men with a preschooler and men who worked more than 40 hours a week. This data came from the 2009 Time Use Survey conducted by Statistics Korea. Descriptive statistics and cluster analysis results showed that weekend time distribution to those three activities was classified into four different types, namely, 'nonparticipation', 'personal leisure centered', 'couple leisure centered', and 'family centered'. Time use satisfaction for 'couple leisure centered' and 'family centered' types which involved wife and child was significantly higher than the other two types. Age and traditional gender role attitude were associated with the personal leisure and couple leisure centered types, while work related factors such as work hours, regular day off, employment status, and occupation functioned as determinants of the nonparticipation type. Findings from this study suggest that weekend time spent together with family could be the source of satisfaction, but almost half of the respondents were deprived of their weekend family time due to work schedules on weekends. This study supports the need for organizational and policy efforts to ensure non-working weekends for fathers and husbands.