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http://dx.doi.org/10.22156/CS4SMB.2018.8.4.027

The Convergence Research on Waiting Time, Hospital Image, and Patient satisfaction in Dental Care Consumers  

Ji, Min-Gyeong (Division of Dental Hygiene, Howon University)
Lee, Mi-Ra (Division of Dental Hygiene, Baekseok Culture University)
Publication Information
Journal of Convergence for Information Technology / v.8, no.4, 2018 , pp. 27-35 More about this Journal
Abstract
This study aimed to analyze the association among dental care consumers' responses to waiting time, hospital image, and patient satisfaction and provide basic data that could help qualitative waiting conditions management related to health care service. A survey was conducted from May 18 to June 20, 2016 in adults who had spent waiting time at dental hospitals or clinics, and the following conclusion was drawn: Hospital image was associated with the changes in reliance on dental care centers in case of long wait, the changes in reuse intentions, and the reservation system, and patient satisfaction was associated with gender, explanation of expected waiting time, the changes in reliance on dental care centers in case of long wait, the changes in reuse intentions, and the reservation system. The positive responses to waiting time was positively correlated with hospital image and patient satisfaction; the negative reaction to waiting time was negatively correlated with hospital image and patient satisfaction; and hospital image was positively correlated with patient satisfaction.
Keywords
Convergence; Dental customer; Hospital image; Patient satisfaction; Waiting time;
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Times Cited By KSCI : 1  (Citation Analysis)
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