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http://dx.doi.org/10.9708/jksci.2021.26.12.299

A Study on Factors Affecting Learner Satisfaction in Real-time Distance Video Lecture  

Noh, Young (Dept. of Flight, Hotel and Tourism Management, Nazarene University)
Lee, Kyeong-Keun (Dept. of Smart Business Administration, Gyeonggi University of Science and Technology)
Publication Information
Journal of the Korea Society of Computer and Information / v.26, no.12, 2021 , pp. 299-307 More about this Journal
Abstract
As the COVID-19 pandemic spread around the world, more and more universities are conducting real-time distance video lectures using ZOOM, Webex, and MS Teams. This study attempts to identify the factors influencing learner satisfaction of real-time distance video lectures. Based on the existing research, it was composed of five elements (system factor, content quality, interaction, self-direction, and learning motivation) as learner satisfaction elements of real-time distance video lectures. As a result of analyzing the structural equation model of 160 effective questionnaires by conducting a survey of college students in the metropolitan and Chungcheong areas, it was found that three factors (interaction, self-direction, and learning motivation) influence learner satisfaction. Real-time distance video lectures are expected to continue to expand in the future. Therefore, universities should continuously increase learner satisfaction through the development and evaluation of real-time distance video lecture satisfaction models.
Keywords
Real-time distance video lecture; Interaction; Learner Satisfaction; Learner Loyalty;
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