• 한국콘텐츠학회논문지
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• 제20권9호
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• pp.355-364
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• 2020

예산의 성과계획서는 예산과 성과를 연계하고 성과 중심적인 정책 수행을 위하여 도입되었다. 본 연구는 성과지표가 사업부서별로 어떻게 계획되고 달성되는지 알아보기 위하여 제주특별자치도의 2020년도 농업 분야 예산의 성과계획서를 대상으로 성과지표의 적정성에 대해 검토하였다. 분석결과 정책사업과 목표 간 낮은 연계성, 성과지표에 대한 가중치와 목표치에 대한 근거 불명확, 성과지표의 낮은 도전성 등의 문제점이 있었으며, 다수의 성과지표가 실적 중심의 산출지표였다. 이러한 문제점을 개선하기 위해서는 도전적인 성과지표와 인센티브를 통한 실질적인 성과지표 구축이 필요하다.

• 한국항공운항학회지
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• 제26권1호
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• pp.37-43
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• 2018

There has been the migration to a performance-based approach in many areas which include transition planning at global, regional and local levels, performance-based navigation and safety management. Achieving continuous success of Air Traffic Management (ATM) systems would require a performance-based approach to raise productivity and efficiency of it through performance measurements and reviews. This paper considers establishment planning of performance measurement and evaluation system for ATM. Related to key performance areas proposed by International Civil Aviation Organization, performance indicators and metrics which could be used to measure and evaluate ATM performance are presented. Also, organizational system and operational planning for efficient operation of ATM are presented.

• 보건의료산업학회지
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• 제10권1호
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• pp.27-37
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• 2016

Objectives : This study applied the research model of Bontis (1998), which has been used to investigate everything from business corporations to hospitals in Korea, examined its generalizability and attempted to verify which factors of the intellectual capital affects organizational performance, represented by indicators for the clinical and financial performance of hospitals. Methods : Primary data for the study were collected from 91 general hospitals through self-administered questionnaires, and secondary data on clinical and financial performance of hospitals were collected form existing statistics. Collected data were analyzed with SPSS 11.5 (ver.) and AMOS 18.0 (ver.). Results : It was found that only human capital and customer capital had indirect effects on hospital performance. It was also revealed that structural capital had a direct effect on clinical performance, and an indirect effect on financial performance. Conclusions : This result means that there is a need to individually consider both the clinical performance and financial performance when measuring the organizational performance of a hospital, and it also shows that positive improvement in the clinical performance can contribute to the improvement of the financial performance through this process.

• 대한전기학회논문지:전력기술부문A
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• 제48권5호
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• pp.553-559
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• 1999

The robust control problem of the linear systems with uncertainty is classified as the robust stability problem guaranteeing the stability and the robust performance problem guaranteeing the disired performance. In this paper, we considered the robust performance analysis problem, which find the upper buund of the quadratic performance of the uncertain linear system, and the robust guaranteed performance controller design problem which design a controller guaranteeing the desired quadratic performance. At first, we treated the analysis problem and presented the two results; one is dependent on the performance of the nominal system and another is independent on this. And we treated the design method guaranteeing the desired performance for the uncertain linear systems, Finally, we show the usefulness of our results by numerical examples.

• 유통과학연구
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• 제15권1호
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• pp.57-70
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• 2017

Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

• 가족자원경영과 정책
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• 제6권1호
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• pp.103-115
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• 2002

The purpose of this study was to analyze which factor, influenced the business and family performance success. Data were obtained from 248 family households. Proxy variable of the business performance was gross business income and of the family performance was the Family AFGAR scores. The multiple regression analysis was conducted for both the business performance equation and family performance equation. The main results of this study were as followings: The results indicated the effects of various business and family characteristics on performance and their contributions to the business and family performance model. Nine explanatory variables such as sex, being home-based, number of hours worked per week, number of family employee, number of nonfamily employee, total asset, the presence of young child under 6, nonbusiness income, and role conflicts were statistically significant in the business performance equation and three explanatory variables such as the hours worked per week, family stress scores, and role conflicts were statistically significant in the family performance equation. The results indicated the need for a more comprehensive view of family business performance.

• 유통과학연구
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• 제20권7호
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• pp.97-105
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• 2022

Purpose: This study aims to analyze and prove the effect of logistic capability and Total Quality Management practices on Micro, Small and Medium Enterprises (SME) performance directly or mediated by non-financial performance. Research design, data and methodology: This study tested the hypothesis using Hierarchical multiple regression analysis, the method of data collection in this study was using questionnaire, the sampling technique was purposive sampling technique, with SME that has been established for more than 5 years and manufacturing. The data analyzed were 180 respondents using SPSS 25. Results: The findings showed that logistic capability has direct and indirect effects on SME financial performance and has a positive effect on SME financial performance mediated by non-financial performance. While the total quality management practices have a positive effect on SME financial performance mediated by non-financial performance. Thus, companies can achieve maximum financial performance if they invest in developing employee knowledge and concerning on non-financial actions, such as employee satisfaction, innovation and proactively seeking market opportunities. Conclusions: In conclusion, one of the main factors that companies need to consider to improve financial performance is non-financial performance in mediating the effect of logistic capability and TQM practices on the financial performance of SMEs.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.914-919
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• 2009

The research investigates for the relationship between the operating performances of the make-ready process and project production performance. To this end, the researchers proposed a metric of PCR (Percentage of Constraint Removal) to measure the make-ready performance. The study measured the production performance in two ways: production planning reliability and progress performance. We hypothesized that how well the make-ready process is performed has an impact on the degree of production performance. The statistical analyses are used to investigate that how operating performance of the make-ready process affects project production performance. The results of the regression analysis support our hypotheses (p<0.25) and correlation coefficients for the relationship between project production performance and make-ready performance are also significant (p<0.05).

• 통상정보연구
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• 제10권2호
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• pp.117-139
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• 2008

This study examines the determinants of trade show performance of export-oriented small and medium enterprises(SMEs). In this regard, the trade show performance is categorized into two dimensions, such as sales objective performance vs. non-sales objective performance Based on the analysis of 116 exporters participated in trade show held in DaeGu EXCO, it is found that the roles of the show organizers play more important roles in both the sales objective performance and the non-sales objective performance than the roles of the exhibitors do. It is also interesting to find that export experience has a negative influence on both the sales objective performance and the non-sales objective performance. These results suggest that trade show organizers should provide high service quality so as to enhance the trade show performance of exhibitors.

• 한국IT서비스학회지
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• 제9권4호
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• pp.109-121
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• 2010

Most organizations adopt their own performance measurement systems. Those organizations select performance measures to meet their goals. Organizations can give only limited description of what performance measures are. Kaplan and Norton suggest that the Balanced Scorecard (BSC) to complement the conventional performance measures. The BSC can provide management system with a comprehensive strategic vision and integrates non-financial measures with financial measures. The BSC is widely used for measuring corporate performance. This paper investigates how the BSC-based performance measures can be applied to Learning City. The Learning City's performance measures and strategy map on the basis of the BSC are suggested in this research. This paper adopt the AR(assurance region)-DEA model which could limit the range of weight on performance measures to prevent each viewpoint of BSC from having unlimited elasticity. The proposed model is based on CCR model including a property of unit invariance to use the data without normalization process.