• Title/Summary/Keyword: technical support

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The Factors Towards the User Satisfaction of Interorganizational System (기업간 정보시스템의 사용자 만족도에 영향을 주는 요인)

  • Son, Dal-Ho
    • Asia pacific journal of information systems
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    • v.11 no.1
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    • pp.75-90
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    • 2001
  • Computer-based systems operating between two or more co-operating organizations as part of their business relationship are generally referred to as inter-organizational systems(IOS). IOS automates aspects of transactional work between organizations and coordinate other activities. These systems facilitate organizational interaction as well as flows of materials, services and information. This planning provides as business direction for IOS applications, coordinates the efforts of participants, and deals with technical and non-technical IOS issues. This paper seeks to research the effect of strategic determinants of IOS to the efficiency of IOS. The determinants that selected from prior researches are top management support, is support and vendor/consultant support. The results show that the effect of top management support to efficiency of IOS was significant and this effect mediates the effect of other factors.

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A Building Scheme on LAMIS for ROK Army (한국군 종합군수지원 관리정보체계 (LAMIS) 구축방안)

  • Hong Jang-Ui;Yun Hyeon-Cheol;Byeon Jae-Jeong
    • Journal of the military operations research society of Korea
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    • v.18 no.2
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    • pp.1-22
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    • 1992
  • Computer-aided logistics support system is recognized an essential system to reduce supply and maintenance cost, and to improve readiness of weapon system or operationable composite machines. According to these trends, this paper focuses on the design scheme and the computerization strategy of information management system for Integrated Logistics Support (ILS) work. Suggested system. LAMIS(Logistics support Analysis Management Information System) is a total system that composed of Logistics Support Analysis Management information system (LSAM), Configuration Management Information System (CMIS), Maintenance Management Information System (MMIS), Project Management System (PMS) and Information Retrival System(IRS) etc. Also, LAMIS is a computerized tool that improves current supply and maintenance support program, that attempts to reliable requirment analysis of logistics support elements, and that supports to use the existing technical specification of similar one when weapon system acquisition project is started newly. When LAMIS implication is completed, it can be applied to logistics support of defense or commercial site. Straightway, LAMIS will be enhanced with computer - aided design system, engineering drawing system, interactive electronic technical manual system, electronic data interchange system, and three dimensional simulation system to weapon system configuration. When that is done, LAMIS is CALS system.

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Research on Current Execution of Customer Support Knowledge Management System of Medical Appliances Industry

  • Chung, Yi-Chan;Tsai, Chih-Hung;Tien, Shiaw-Wen;Lin, Lin-Yi
    • International Journal of Quality Innovation
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    • v.8 no.3
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    • pp.46-70
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    • 2007
  • Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

The Mitigation of Information Security Related Technostress and Compliance Intention (조직 내 정보보안 기술스트레스 완화와 준수의도)

  • Hwang, Inho;Hu, Sungho
    • The Journal of Information Systems
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    • v.29 no.1
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    • pp.23-50
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    • 2020
  • Purpose As information management grows in importance around the world, organizations are investing in information security technology. However, the higher the level of information security technology in an organization, the higher the techno-stress of employees. The purpose of this study is to suggest stress factors related to information security technology that affect the reduction of employees' intention to comply with information security and to suggest ways to alleviate stress. Design/methodology/approach The research presented a model for mitigating technical stress related to information security based on technical stress theory and person-organization fit theory. 346 questionnaire data were analyzed from the members of the organization who applied the information security technology, and the research hypothesis was verified through the structural equation modeling. Findings The hypothesis test confirms that security-related techno-stress reduces the information security compliance intention of employees, organizational technical support mitigates technical stress, and person-organization fitness mitigates the negative relationship between techno-stress and compliance intention. The results of the study contribute to the organization's strategy for minimizing the reduction of the information security compliance intention of employees, and are meaningful in that the theoretical basis for mitigating techno-stress is provided in the field of information security.

Information Support for Economic Growth and Security under the Influence of COVID-19

  • Shenderivska, Lina;Lazorenko, Taisiіa;Butkevych, Oksana;Khomenko, Andrii;Shuprudko, Nataliia
    • International Journal of Computer Science & Network Security
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    • v.22 no.1
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    • pp.206-212
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    • 2022
  • The main purpose of the article is to study the peculiarities of the formation of information support mechanisms for economic growth and security under the influence of COVID-19. The cyclical nature of economic growth is a well-established and proven fact. In this context, one of the main tasks of the state is to develop measures to mitigate the impact of economic crises on the entire economic system of the state, individual economic entities, as well as to introduce anti-crisis mechanisms and tools to support the economy. When the cyclical nature of economic crises coincides with destabilizing processes in society, such as natural disasters, military actions or epidemics, the role of the state and adequate information support for economic growth is sharply actualized. As a result, an analysis was made of the main aspects of information support for economic growth and security in the context of COVID-19.

Design of Technical Information System for Naval Engineering (조함기술정보체계 설계에 관한 연구)

  • 심이섭
    • Journal of the Society of Naval Architects of Korea
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    • v.41 no.2
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    • pp.121-127
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    • 2004
  • The objective of this study is to design the technical information system for naval engineering (named TISNE). As the basic concept of the system, CALS (Continuous Acquisition and Life-cycle Support) and KMS(Knowledge Management System) were considered for the management and sharing of standardized digital information throughout the life-cycle of naval ship. To define the system components and their functionalities, the processes of naval ship design and construction were reviewed. Also web-based system prototype and the graphical user interlaces were designed and implemented.

The Influence of Senior Entrepreneurship Competency and Start-up Support Policy on Entrepreneurship Intention: Focusing on the Moderating Effect of Mentoring (시니어 창업자 역량과 창업지원정책이 창업의지에 미치는 영향: 멘토링의 조절효과를 중심으로)

  • Kim, Young Tae;Heo, Chul Moo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.16 no.2
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    • pp.109-121
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    • 2021
  • With the recent increase in senior retirement, and senior start-ups are becoming more active due to high interest in start-ups. Research on young entrepreneurship, including college students, is being actively conducted, but most of the preceding research on senior entrepreneurship was conducted mainly on personal characteristics and social environment, and there were not many empirical studies on the influencing factors of entrepreneurship support policies. In this study, research and discussion on the entrepreneurial support policy and entrepreneurial competence as the influencing factors of senior entrepreneurship. As the independent variable of this study, the founder's competency was adopted as two factors: technical competence and creative competency, and the entrepreneurial support policy was divided into education support and funding support. Mentoring was set as a controlling variable and entrepreneurial intention was set as a dependent variable. A total of 232 questionnaires collected from seniors in their 40s or older were empirically analyzed. To verify the hypothesis of the study, SPSS 23 was used for exploratory factor analysis and regression analysis, and Process 3.4 was used for moderation effect. As a result of the study, it was found that the factors of technical competence, creative competence, educational support, and funding all have a significant influence on the will of entrepreneurship. It was found that creative competency(𝛽=.318), funding support(𝛽=.188), educational support(𝛽=.152), and technical competence(𝛽=.139), in this order, influenced the entrepreneurial intention. It was verified that the moderating effect of mentoring was significant between technical competence, creative competence, and entrepreneurial intention, but the moderating effect of mentoring between educational support, funding and entrepreneurial intention was not. The implications of this study will contribute to the research of senior start-up support policies, institutional supplementation, and differentiated start-up support programs by studying the factors of senior start-up capabilities and start-up support policies. It is also believed that it will contribute to the search for ways to increase creative capabilities that have a high influence on the willingness to start a business and the expansion of mentoring functions.

Integrated Management of Sewerage Facilities in Upstream Watersheds of Multi-purpose Dams - Focusing on Management of a Technical Support Team (댐상류 하수도시설의 통합운영관리방안에 관한 연구(I) - 통합관리전문기술지원단의 운영방안에 대하여 -)

  • Park, Kyoo-Hong;Kim, Hyung-Joon;Ahn, Choon-Hee;Choi, Joo-Hang
    • Journal of Korean Society of Water and Wastewater
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    • v.25 no.1
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    • pp.23-29
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    • 2011
  • Integrated management system (IMS) for sewerage facilities has been installed at 7 dams and 9 watersheds since 2006. However, there has been no decisive plan on how and who to manage efficiently IMS after finishing the construction. Therefore, in this study, it was suggested that a new organization, so to speak, a technical support team for integrated management that may operate and manage IMS efficiently, could need to be set up. Three scenarios were evaluated depending on the type of allocating human resources to new organization considering each levels of sewerage facilities. Economic analyses on each scenarios of human resources allocation were also carried out. As a result, establishing the technical support team for integrated management was estimated to give the net benefit from 1.3 billion to 20.6 billion won for 15 years.

The Effect of Parent Support of Specialized Technical High School Students on the Level of Career Decision : Mediating effect of resilience (특성화고등학교 학생의 부모지지가 진로결정수준에 미치는 영향 : 회복탄력성의 매개효과)

  • Ra, Kihoon;Lim, Nhayoung;Lee, Chang-Hoon
    • 대한공업교육학회지
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    • v.44 no.1
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    • pp.1-22
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    • 2019
  • The purpose of this study is to examine the mediating effects of resilience in the relationship between parent support and career decision level of specialization technical high school students and to find out ways to improve the level of desirable career guidance and counseling. The research questions are as follows: First, what is the level of parent support, career decision level, and resilience of special technical high school students? Second, what is the relationship between parent support, career decision level and resilience of high school students? Third, the resilience of resilience plays a mediating role in the relationship between parent support and career decision level of special technical high school students. In order to achieve the purpose of the study, the theoretical background related to parent support, career decision level, and resilience of special technical high school students was investigated and the test tool was produced. The results of the study are as follows. Parental support, career decision level, and resilience were highly correlated. There was a significant correlation between parent support and career decision level, resilience and career decision level, and emotional support and verbal encouragement were more than 50% of the career decision level. In terms of mediating effect, the effect of parent support on career decision level was found to be partially mediated by overall resilience and sub - factors such as control, positive, and sociality. Therefore, in order to improve the quality of career guidance counseling, a program linked to the school and the home should be conducted considering both domestic factors and internal factors.

An empirical study on information management policy between korea and northern countries (대북방 과학기술정보관리정책에 관한 연구)

  • 곽동철
    • Journal of the Korean Society for information Management
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    • v.14 no.2
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    • pp.47-83
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    • 1997
  • The purpose of this study is to present scientific and technical information management policy for efficient support for technical cooperation with Russia and China. Bearing this purpose in mind, the main function, of Korea's scientific and technical information managing organizations related to Russia and China and the status of information management were examined, then the realities of, and controversial points on, technical cooperation have been investigated and analyzed. On the basis of this, this paper tried to present measures concerning the establishment of scientific and technical information managing policy, the securing of budget, the enforcement of scientific and technical information managing operations and the promotion of a comprehensive organization for scientific and technical information management.

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