• 제목/요약/키워드: social network service (SNS)

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관계 기반 특징을 이용한 트위터 스패머 탐지 (Spammer Detection using Features based on User Relationships in Twitter)

  • 이찬식;김준태
    • 정보과학회 논문지
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    • 제41권10호
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    • pp.785-791
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    • 2014
  • 트위터는 페이스북과 더불어 전 세계적으로 인기 있는 SNS(Social Network Service)이다. 트위터에서 이메일 인증 방식을 악용하여 대량 생성된 스패머 계정은 유해한 콘텐츠로 트위터 사용자들에게 불편함을 준다. 본 논문에서는 이러한 문제를 해결하고자 관계 기반 특징을 이용한 스패머 탐지 기법을 제안한다. 관계 기반 특징이란 사용자의 호감 정도를 표현할 수 있는 친구 관계 특징과 사용자 간의 유사성을 나타낼 수 있는 유형 관계 특징들을 의미한다. 기존의 스패머 탐지 기법과 본 논문에서 제안하는 탐지 기법의 성능을 스패머의 비율을 3%에서 30%까지 변화시키면서 비교 실험한 결과, 본 논문에서 제안하는 기법이 Naive Bayesian Classifier와 Decision Tree 모두에서 더 우수한 성능을 보였다.

패션 소셜네트워크(SNS) 사용의도 및 구전의도에 관한 연구 -의복쇼핑성향, 혁신제품태도와 유행선도력의 영향을 중심으로- (A Study on Intention to Use and Word-of-mouth for Fashion Social Network Service)

  • 박지영;정성지;전양진
    • 한국의류학회지
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    • 제36권1호
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    • pp.36-45
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    • 2012
  • This study locates factors that affect the intention to use fashion SNS (social network service) and intention for word-of-mouth on fashion SNS. Independent variables were fashion shopping orientation, attitude toward innovative products, fashion leadership, and demographics. A questionnaire method was used to collect data on college students while factor analyses, multiple regression, $x^2$ analyses, and Pearson correlation coefficients were applied in analyzing data. Factor analyses resulted in four factors for fashion shopping orientation, three on attitude toward innovative products and two on fashion leadership. Multiple regression analyses showed that information compatibility of attitude toward innovative products had a significant impact on two models of intention to use fashion SNS and two models of intention for word-of-mouth on fashion SNS. Opinion leadership and gender were significant factors for two models of intention to use fashion SNS, which means that women are likely to have more intention to use fashion SNS. Meanwhile, fashion innovativeness was found to be a significant factor on two models of intention for word-of-mouth on fashion SNS. Shopping orientation factors were not important for any model. $x^2$ analyses showed that women rather than men wanted more information on online fashion shows, general fashion information, and user participation programs. Fashion major students wanted more information on online fashion shows and user participation programs than non-fashion major students.

SNS 선물하기에서 친교욕구의 형성 및 그 영향력 연구 (A Study on the Formation and Impact of Online Friendship Desire in SNS Gifting)

  • 이주영;이소현;김희웅
    • 지식경영연구
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    • 제15권2호
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    • pp.107-128
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    • 2014
  • From old times, companies have created profits by developing business models utilizing their friendship with customers, so the relationships can be connected to the activity giving a gift. This activity of giving a gift is developed as the service of giving gifts via social network services (SNS) as the use of SNS and smart phones is recently increased in relation to that, this study set the online friendship desire and the SNS gift convenience as the intrinsic motive and the extrinsic motive of the SNS gift behavior, respectively. This study identified how the interactivity's sub factors influenced on the online friendship desire/SNS gift convenience by reorganizing the interactivity's sub factors in the mobile context. As the results of this study, it was found that the connectedness, the synchronicity and playfulness positively influenced on the online friendship desire for the SNS gift convenience, the only connectedness positively influenced on it. And it was identified that the SNS gift convenience and the online friendship desire positively influenced on the SNS gift intention. This study is academically meaningful in that it conducted an empirical research by focusing on the friendship desire in relation to the SNS gift. Besides, through the results of this study, the online friendship desire and the SNS gift convenience will have to be considered as providing any SNS gift service, and that is expected to create knowledge for SNS business model to companies.

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Antecedents to Customer Repurchase in Korean Social Commerce Service

  • Lee, Suk-Jun;Youn, Myoung-Kil;Kim, Wanki
    • 유통과학연구
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    • 제10권3호
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    • pp.7-13
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    • 2012
  • Recently, with the success of Groupon in the USA using the new business model referred to as social commerce, which is a commercial transaction involving group purchases on social network service (SNS), social commerce business receives much attention. Social commerce is capable of effectively promoting additional purchasing by customers through unprecedented price discounts and limiting the number of purchasers and time allotted for purchases, and is able to achieve promotional effects over and above those of simple product promotion due to customers' voluntary word of mouth. Although social commerce is effective for short-term increase in the sales of products, there are numerous dissenting opinions on whether it can promote repurchasing by customers. In particular, social commerce in Korea focuses only on unprecedented discounted prices and does not have the marketing effect that SNS can produce over and above the sales promotion. The objective of this study is to find the factors that influence the repurchase intention on social commerce and to analyze factors that contribute the social commerce product. For this, this study extracts repurchase intention factors and computes a repurchase probability to assess the influence of factors other than price discount on social commerce customers at the time of repurchasing. In addition, the importance of factors toward sales revenue for each of the social commerce products (e.g., restaurant/café, beauty, tour/leisure, show/exhibition, and fashion/clothes) is estimated by using the computed repurchase probabilities. The repurchase probability through the analysis can be used for development of social commerce business in Korea.

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소셜 네트워크 서비스 기업의 비즈니스 전략과 성공요인 분석에 관한 연구 : 한국, 중국, 미국의 대표적인 SNS을 중심으로 (A Study on Business Strategies and Success Factors of Social Network Service and Enterprises: Focusing on Representative SNS of Korea, China, and USA)

  • 이철민;김창수;박경원;안현숙
    • 디지털융복합연구
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    • 제12권7호
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    • pp.177-187
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    • 2014
  • 본 연구는 한국, 중국, 미국의 대표적인 소셜 네트워크 서비스 기업인 싸이월드, 인인망, 페이스 북의 비즈니스 전략과 성공요인을 분석하였다. 분석결과, 각 국가들의 대표적인 SNS기업들의 공통적인 비즈니스 전략은 차별화된 고객 서비스를 제공하여 고객 만족도를 높여 소속감을 강화시켰고, 이를 바탕으로 자연스런 기업 마케팅으로 연결시킨 것이다. 따라서 SNS 기업들은 각각의 차별화된 서비스를 유지하면서 성공요인을 바탕으로 다양한 고객니즈를 만족시키기 위한 노력을 끊임없이 개발해야 할 것이다. 또한, SNS를 이용하여 마케팅을 수행하려는 기업들 역시 자신의 기업에 맞는 SNS기업들이 제공하는 서비스를 잘 활용하여 고객과의 소통을 통해 기업의 이미지 향상을 위해 노력을 해야 할 것이다. 이러한 본 연구의 결과는 최근 다양한 SNS의 등장으로 온라인에서 네트워크 형성이 가능해지고 SNS를 활용한 연구 분야가 확대되고 있는 상황에서 향후 유사 연구들의 기반이 되고, SNS에 관련된 후속 연구에 이론적 기반과 실무적인 지침을 제공할 것이다.

모바일 마이크로블로깅(Mobile Microblogging) 서비스의 사용요인에 관한 연구 (A Research on Usage Factors of Mobile Microblogging Service)

  • 진정숙;조로사;박주석
    • 경영과학
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    • 제28권3호
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    • pp.83-94
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    • 2011
  • Microblogging is a Web2.0 technology that is used to manage online interpersonal relationship in SNS. Microblogging service allows the users to publish online brief text updates, usually less than 140~200 characters, sometimes images too. Recently, it becomes more and more popular. There are many reasons, the major one of which is that it can be perfectly combined with mobile. Based on technology acceptance model (TAM) and according to mobile service and microblogging service, this research adds four attributes : Perceived enjoyment, Habit, Mobility, Social Influence. It studies the factors that will impact on the way in which people use rapid developing Mobile Microblogging Service. This research will compare the influence factors and intension to use with the results from other studies with SNS and Mobile Microblogging Service, and then conclude the differences that can be generated in Microblogging.

소셜네트워크서비스에서 지속사용의도 및 관계채널확장에 영향을 미치는 요인에 관한 연구 (A Study on the Factors Affecting Continuous Intention and Expansion of Communication Channels in Social Network Service)

  • 박선화;김광용
    • 한국IT서비스학회지
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    • 제11권2호
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    • pp.319-337
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    • 2012
  • To stress the importance of privacy in social networking, I presented an analysis on how information control and information management vulnerability influence trust and privacy concerns in social networking, and how trust and privacy concerns influence the sustainable usage intention of social network services. I also analyzed the factors affecting privacy concerns to present the method to alleviate social network users' concerns about privacy. Information collection control, information processing control and information management vulnerability were chosen and analyzed as the factors affecting privacy concerns. The results showed that information collection control and information management vulnerability significantly affected trust and privacy concerns; and information processing control did not significantly affect privacy concerns. The relationship between trust and privacy concerns, and sustainable usage intention was statistically significant; and the relationship between trust and expansion of communication channels was also statistically significant.

Korean Customer Attitudes Towards SNS Shopping

  • Cho, Young-Sang;Heo, Jeong-Yoon;Youn, Myoung-Kil
    • 유통과학연구
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    • 제10권8호
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    • pp.7-14
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    • 2012
  • As a new format of retailing, social shopping on SNS has rapidly grown in recent. Although there is much literature associated with customer behaviours in the academic world, little attention has been paid to identifying the shopping patterns of SNS shoppers. This paper will, thus, identify how perceived value has an impact on the buying intention of SNS shoppers, after illustrating what kind of factor influences the formation process of perceived value in the Korean marketplace. Given that SNS shoppers are for the most part 20s as well as 30s, the authors handed out questionnaires to them. Furthermore, based on literature review results, the conceptualised research model was developed. Despite lack of literature, the authors developed five constructs like price reduction, quantity- and time-limited message, product ranges, information-sharing, and required number of shoppers. The researchers made a considerable effort to identify the relationship between research concepts and each variable, based on a few research analysis methods such as frequency analysis, the Varimax rotation technique used orthogonal rotation, Cronbach's Alpha, PCA (Principle Component Analysis), and the like. Amongst the 5 variables used to measure the degree of influences on the perceived value as a social shopping characteristic, it has been evident that price cut, required minimum shoppers, product variety, and information-sharing have a positive impact on the perceived value formation processes of SNS customers. Also, this research implies that SNS retailers can differentiate themselves from other retailers by differently using the above factors. From a practitioner's point of view, these factors should be strategically used to increase the social shopping opportunities of SNS users. It is, furthermore, evident that the perceived value formed by the above 4 factors have played an important role in the buying decision process of SNS customers. In a sense, whether customers are aware of higher price cut rates, information-sharing, required minimum shoppers, and product variety has a positive impact on making buying decisions. From a retailer's point of view, online shopping mall operators are able to use blog as well as twitter to improve the buying intention as a marketing tool of social network, because the business activities provided by social shopping retailers, like the rapid, accurate responses to customer requirements, the provision of a variety of information, and the communications between customers are closely related to buying intentions. There are a few research limitations to conduct this empirical research. It was not easy to review prior papers, due to its lack. In spite of the increasing number of SNS shoppers in Korea, little research attention has been paid to this kind of research topic by academicians, because buying products or services through SNS is in its infancy. With regard to research populations, it would be difficult to generalise the research findings in Korea, owing to unbalanced respondent distribution. Considering the above research limitations as well as the growth of social shopping, many authors should pay considerable attention to SNS-related issues in the future, and develop the more sophisticated criteria to measure the characteristics of SNS shoppers.

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의사결정나무 분석을 활용한 스마트 기기의 사용이 사회관계 확대에 미치는 영향에 관한 탐색적 연구 (A Decision Tree Analysis-based Exploratory Study on the Effects of Using Smart Devices on the Expansion of Social Relationship)

  • 손웅비;장재민
    • 정보화정책
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    • 제26권1호
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    • pp.62-82
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    • 2019
  • 본 연구는 모바일 기기가 사용자의 관계 형성에 어떠한 영향을 미치는지? 영향을 준다고 하면, 그 관계는 부정적인지 혹은 긍정적인지에 대한 실증적인 분석을 하고자 한다. 모든 가능성을 열어두고 모바일 기기 사용을 중심으로 한 일상생활에 대한 탐색적인 고찰을 통해 서술하려는 목적을 가지고 있다. 이를 위해 경기연구원에서 수행한 "모바일 환경 인식에 관한 연구"의 설문조사 원자료를 사용했다. 주요 질문은 모바일 기기 및 사회관계망 서비스(Social Network Service: SNS)이용 및 기기 사용에 대한 의견에 대한 내용이었다. 경기도 전체의 31개 시 군 모두를 공간적 범위로 설정했으며, 최종 유효 표본은 1,004명 이었다. 다항로지스틱모형 및 의사결정나무를 통해 사람들과의 관계 범위 정도를 종속변수로 선정하여 특성을 탐색하였다. 설문에 대한 다항로지스틱 분석결과 인간관계의 범위의 일부 변화가 있는 응답자의 특성은 가족과의 대화, SNS 사용량, 군(郡) 지역 거주, 사용 내용은 뉴스에서 유의미한 변화(+)효과를 보이는 것으로 나타났다. 관계 범위 정도에 영향을 미치는 가장 큰 변수는 SNS 사용량으로 나타났다. 사용량이 많아질수록 관계 범위 정도 역시 많은 변화를 보이고 있다.

기계학습을 이용한 SNS 오피니언 문서의 자동추출기법 (Automatic Retrieval of SNS Opinion Document Using Machine Learning Technique)

  • 장재영
    • 한국인터넷방송통신학회논문지
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    • 제13권5호
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    • pp.27-35
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    • 2013
  • 최근 들어 SNS가 대중화됨에 따라, 이들로 부터 오피니언을 분석하여 특정 이슈에 대한 여론을 파악하려는 다양한 연구가 진행되고 있다. SNS 환경에서 오피니언 분석을 위해서는 우선 게시글 중에서 오피니언 문서와 그렇지 않은 문서(객관적 문서)를 분리해야한다. 본 논문에서는 트위터 문서로 부터 오피니언 문서만을 추출하는 새로운 방법을 제안한다. 트위터 환경에서 오피니언 문서에 대한 분류나 검색의 어려운 점은 충분한 학습 자료가 존재하지 않다는데 있다 이를 위해 제안된 방법에서는 감성 분류를 위해 트위터와 유사한 외부의 정보를 이용하여 기계학습기반 분류 모델을 생성하고, 이를 응용하여 트위터에서의 오피니언 문서 추출에 적용하였다. 또한 실험을 통하여 제안된 방법의 적용 가능성을 평가하였다.