• Asia Marketing Journal
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• 제15권3호
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• pp.141-157
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• 2013

Managing customers based on customer equity (CE) has emerged as the most effective way of doing business because of its ability to foster profitable customer relationship management (CRM) through appropriate marketing activities. Most research studies provide conceptual and empirical evidence of the positive link between CE and firm performance. However, regarding this possibility, it has been suggested by some researchers that this link may not hold true for other firms with different firmographic factors, such as firm growth rate, size, and resources. As previous research emphasizes that marketing managers should implement a strategy based on their unique business environment, our study addresses this issue by extending the framework to a different industry setting to investigate the impact of CE on firm performance. We develop a model for examining the relationship between the firm's estimated CE and firm performance by each time period using a distributed lagged model. Then, we investigate the effect of CE on the firm's profitability using a regression analysis. Finally, even though CRM is in increasing demand and firms are focusing on the customer as an asset, we conclude that there is a limited condition for this positive effect of CE. When the life cycle was divided by growth rate, CE was shown to have a distinctive effect on profit. In the case of a high-growth stage, the effect of CE on profit is positive because of its potential customer base, whereas the effect is not significant in a low-growth stage. That is, when the business environment is saturated and the firms are no longer competing in the market, CRM may not be effective. In other words, a long-term performance orientation may not be as effective as previously believed. This research contributes to the previous literature, providing a counterintuitive suggestion that firm managers should be cautious about implementing a CRM strategy and should allocate resources properly in terms of their resource capabilities and ability depending on their situation.

• 경영정보학연구
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• 제7권1호
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• pp.173-193
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• 2005

아웃소싱의 새로운 형태로 등장한 ASP 서비스는 저렴한 비용, 낮은 위험부담 등의 장점 때문에 소기업이나 신생기업에 유용한 정보화 방안이 될 수 있다. 그러나 ASP는 그 중요성에도 불구하고 이에 대한 학문적 연구는 그렇게 많지 않은 실정이며, 지금까지 아웃소싱에 대한 연구 또한 대기업을 주 대상으로 하고 있다. 본 연구의 목적은 ASP 서비스의 주 사용자 입장에서 국내 소기업과 관련한 주요 환경변수가 ASP 서비스의 활용유형에 미치는 영향을 살펴보고 그 활용유형별로 서비스 만족도와 기업성과간의 관계를 살펴보는데 있다. 실증분석결과, 본 연구에서 주요 환경변수로 고려된 기업규모는 소기업의 정보화 필요성 인식도에 영향을 미치고 정보화 필요성 인식도는 교육시간 및 사용기간에 영향을 미치는 것으로 밝혀졌다. 또한, 기업규모, 정보화 필요성 인식도, 교육시간은 소기업의 ASP 서비스 활용유형에 영향을 미치는 반면에 사용기간은 소기업의 ASP 서비스 활용유형에 영향을 미치지 않는 것으로 밝혀졌다. 마지막으로 본 연구에서는 소기업의 ASP 서비스 활용유형은 기업성과 및 사용자 만족도에 영향을 미치고 ASP 서비스에 대한 사용자 만족도는 기업성과에 영향을 미친다는 점을 검증하였다.

• Asia pacific journal of information systems
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• 제10권3호
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• pp.17-40
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• 2000

This study aims at proposing a direction of improving the efficiency in Korean information technology(IT) industry. In the face of re-engineering which has been done in most industries, it is very important to assess the validity of their restructuring or M&A based on the future efficiency. At first, by using the DEA/WINDOW, we will evaluate how the 30 firms are efficient for outputting their performance with respect to the profit realization and market ability. Then, in order to propose the direction of the efficiency improvement and suitable restructuring strategy, we will clarify how the efficiency of IT firms depends on their firm size. Finally, we will analyze their 'economy of scale' and also reveal how their economy of scale depends on the firm size based on return-to-scale(RTS).

• 기술혁신연구
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• 제15권1호
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• pp.27-63
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• 2007

Recently, Kim and Mauborgne (2005a) has introduced the concept of blue ocean strategy that provides quantum leap in value innovation, thus creating new market space. This study, based on the blue ocean strategy concept, suggests blue ocean new product development strategy, and attempts to examine how much impact this blue ocean new product development strategy has on new product performance, compared to existing new product development strategy perspectives based on competitive strategy-based new product development strategy and resource-based new product development strategy, in an empirical way. The research results show that the blue ocean new product development strategy has a statistically significant impact on new product performance. In addition, it was revealed that such contingency variables as firm size and environmental dynamism have moderating effect on the relationship between the blue ocean new product development strategy and new product performance. The blue ocean new product development strategy is more effective in the small-sized firms than the large-sized ones, and its effect on new product performance is different according to environmental dynamism.

• 산업경영시스템학회지
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• 제23권58호
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• pp.101-111
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• 2000

This study uses financial statements on several hundred companies listed in the Korea Stock Market to analyze trends in inventory turnover ratios and examine the effect of inventory performance on the profitability of the companies. Statistical analyses are done to determine if there have been significant changes in inventory turnover ratios and how turnover ratio pattern varied by factors such as industry, size of the firm, and the effectiveness of previous inventory management. Inventory turnover ratios decreased for four consecutive years and were found to vary by industry. Also it is proved that there was statistically significant relationship between the size of the firm and the average level of inventory as a fraction of sales. Regression analysis is done to investigate the relationship between the inventory management performance and profitability of companies and it is found that improvement in inventory level affected profitability of the companies.

• 동아시아경상학회지
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• 제6권4호
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• pp.47-57
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• 2018

Purpose - This paper aims to analyze the determinants of licensing behaviors of manufacturing firms empirically in non-advanced exporting countries. Research design and methodology - We try to approach licensing behavior from the perspective of innovation strategy and open innovation, and deal with two activities composing licensing, i.e. licensing-in and licensing-out using the result of Korean Innovation Survey Results - Firstly, Organizational characteristic factors, particularly the size and size related factors influence the firm behavior of licensing-out, but not in case of licensing-in. Secondly, innovation strategy influences the firm behavior of licensing-in, but not in case of licensing-out. Lastly, the determinants of licensing-in and that of licensing-out are different. Conclusions - In general, firms doing licensing-out have many complementary assets and orientation for global markets. Meanwhile, firms doing licensing-in are innovative firms utilizing patent as an appropriation mechanism. Licensing-out have relevance with product market-related factors and licensing-in have more relevance with technology market-related factors

• 기술혁신학회지
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• 제9권4호
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• pp.812-841
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• 2006

본 연구는 중소벤처평가지표의 개선을 위해 t-test, 요인분석, 로짓회귀분석을 이용하여 평가지표의 판별력을 분석하였다. 연구결과를 요약하면 하면 다음과 같다. 첫째, 중소벤처평가지표의 분류정확도가 93%를 보이고 있어 기존 재무비율을 이용한 선행연구의 예측력과 비슷한 것으로 나타났다. 둘째, 통상적으로 중소벤처지원기관의 평가지표는 기술성지표, 사업성지표, 시장성지표로 구성되어 있는데 본 연구의 요인분석 결과 6개의 평가지표로 구성되는 것이 바람직함을 보이고 있다. 셋째, 중소벤처성과에 영향을 미치는 요인들로, 기존 연구에서도 주장된 기업가정신(entrepreneurship)을 나타내는 경영자기술역량, 경영자경영역량 그리고 사업성인 것으로 나타났다. 그리고 이들의 비중(영향정도)는 비슷한 것으로 나타났다.

• 경제분석
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• 제26권1호
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• pp.1-33
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• 2020

최저임금 인상 관련 논의가 고용인원 수와 같이 양적 측면에 국한되면서 부정적 효과가 주로 부각되어 왔지만, 최저임금 인상은 기업 또는 산업 특성에 따라 생산성 제고, 저생산성 한계기업 퇴출 등 질적 측면에서 긍정적 효과를 가져올 수도 있다. 본 연구는 이러한 관점에서 최저임금 인상이 기업의 생산성에 미친 영향을 실증적으로 분석하였다. 실증분석을 위해 제조업 부문의 사업체 단위 패널데이터를 이용하여 제조업 내 업종별·고용규모별 최저임금 영향률을 추정하고 이를 기업의 생산성과 연계함으로써 최저임금 변화가 생산성에 미치는 영향을 살펴보았다. 특히 생산함수 추정에서 기존 연구의 문제점인 요소투입의 내생성을 보정함으로써 자본계수 과소추정 및 노동계수 과대추정의 문제를 보완하였다. 분석 결과, 최저임금 인상이 임금, 고용, 생산성에 미치는 영향은 업종별·고용규모별로 다르게 나타났다. 특히, 최저임금 인상은 제조업 전반의 생산성 제고에 긍정적인 것으로 추정되었지만 생산성 변화의 방향과 폭은 업종별로 상이했다. 최저임금 인상이 고용규모별 생산성에 미친 영향을 보면 전반적으로 고용규모가 작을수록 생산성에 부정적이지만 업종에 따라서는 긍정적인 효과가 있는 것으로 분석되었다. 또한 최저임금 인상으로 유발된 임금 상승은 제조업 내 모든 업종에 걸쳐 생산성을 증가시키는 것으로 나타났다. 본 연구의 정책적 시사점은 다음과 같다. 최저임금 인상으로 상당수 업종에서 생산성이 개선되는 것으로 추정된 만큼, 이를 최저 임금 상승이 초래하는 노동비용 증가 및 고용 감소 효과와 함께 종합적으로 평가하는 게 바람직하다. 아울러 동일한 최저임금 적용에도 불구하고 최저임금영향률의 차이로 인해 최저임금이 고용, 임금, 생산성에 미치는 영향은 업종·규모에 따라 상이할 수 있음에 유념할 필요가 있다.

• 기술경영경제학회:학술대회논문집
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• 기술경영경제학회 2005년도 통합학술대회 논문집
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• pp.5-28
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• 2005

This paper estimates the effect of networks on innovative performance at the firm level , using Korean Innovation Survey (KIS) dataset Product innovation, product improvement , and process innovation are used as proxies for innovative activity. The explanatory variables such as firm size, market concentration ratio, lagged profitability, foreign ownership, export ratio, firm's age, formal R&D activity, and industrial R&D intensity are yet other considerations. With two year-long (2000 and 2001) data from 1,124 Korean manufacturing firms, we estimated the logistic regression model. The research finding indicates that the external networks have a strong positive effect on innovative output regardless of type of innovation. However, the network effects by partner (other firms or research institutions) vary across the type of innovation. Especially, we found that the user-supplier linkage plays an important role in product ion innovation, product improvement, and process innovation.

• 통상정보연구
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• 제10권3호
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• pp.369-389
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• 2008

The purpose of this paper is to study on relations between alliance types and firm's characteristics in Korean semiconductor industry to prevent trade disputes. The recognition of firms' business strategies tend to be subjective and there is a limitation to use the guiding principles due to subjectivity. If there are additional guiding principles which view strategic alliances in relation to more objective characteristics associated with firms, such as their size, function, scope, and location, they will be useful tools for executives and managers in their business practices. We analyze strategic alliances how firms; external characteristics become decision factors for selecting appropriate forms of strategic alliances. Previous research works with focus on alliance forms are reviewed, then an analytical framework is described with certain categorization of firms' characteristics and alliance forms.