• 제목/요약/키워드: service user

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The Impact of User Behavior, Contents, Function, Cost on Use Satisfaction and the Continued Use Intention of the N-screen Service Users (N 스크린 서비스의 이용행태, 콘텐츠, 기능, 비용이 이용 만족도와 지속이용의사에 미치는 영향에 관한 연구)

  • Kim, Dong-Woo;Lee, Yeong-Ju
    • Journal of Broadcast Engineering
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    • v.18 no.5
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    • pp.749-757
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    • 2013
  • This study aims to find out the influences of user behavior, content characteristics, functional factors and user's perception in cost on user satisfaction and continuous intention in N-Screen service. Web survey was conducted for 498 users who have used N screen service. The results show that the most influential factor contributing to user satisfaction is user interface. VOD diversity, payment system, cost, channel diversity are also meaningful factors. Identifying the critical factors which impact on user satisfaction, this study can provide the basic data for activating OTT service in smart media environment.

Taxi Telematics Service System (택시 텔레매틱스 서비스 시스템 구현)

  • Kim, Nam-Hyun;Lee, Goo-Yeon
    • Journal of Industrial Technology
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    • v.28 no.B
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    • pp.27-32
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    • 2008
  • In this paper, we implement the taxi telematics service system based on location based service(LBS). The system implementation is composed of 3 major parts : the mobile device with which a user requests taxi calls, the taxi client which resides inside a taxi and supports multimedia environments with navigation function, and the server which manages moving taxies and receives user taxi calls. From the mobile device's GPS information, the server finds the closest taxi which is then sent to the user with the mobile device.

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Proposal for Service Model for Internet Identity Management (인터넷 ID관리를 위한 서비스 모델 제안)

  • Song, Jung-Hwan;Kang, Yeon-Jung;Jang, Hwan-Seok
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.18 no.4
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    • pp.143-152
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    • 2008
  • The incredible progress of information and communication technology has allowed various information and communication services to emerge in the Web environment. Such a service is initiated when the user provides his/her personal information to the service provider and is then given an identifier and authentication data. A series of the processes is inconvenient as it requires authentication by the service provider each time that the user requests the service. Furthermore, as the user subscribes to more services, the volume of ID and authentication information increases. This compels the users to use an ID that is easy to remember or to register the same ID over and over, increasing the risk of ID hacking. It is clear that such threats will become more serious as our lives become more dependent upon the Internet and as the Internet service environment advances. With the introduction of different services, the need to efficiently manage ID has been raised. In this paper, a Internet Identity Management Service that enables the control of the flow of the user’s personal information, which is used and stored for the Internet service, is proposed from the user's perspective.

The Proposals of Identity Escrow Scheme to Control User's Anonymity (사용자의 익명성을 제어하는 신원 위탁 방식 제안)

  • 황보성;이임영
    • Journal of Korea Multimedia Society
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    • v.3 no.6
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    • pp.617-624
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    • 2000
  • We introduce the concept of a Identity Escrow Scheme, an application of key escrow ideas to solve the problem of authentication. In the Identity Escrow Scheme, the User escrows a own real identity to the Issuer and receives a Authentication Information. In authentication step, between the User to the Service Provider, the User only gives a Authentication Information to the Service Provider. Therefore, the Service Provider don't know a real identity of user's. However, when the User does unlawful actions, the Lawful Agent is called by the Service Provider, and his anonymity is revoked by cooperation of the Issuer and the Lawful Agent. We propose new Identity Escrow Schemes and analyze these.

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Development of User Based Recommender System using Social Network for u-Healthcare (사회 네트워크를 이용한 사용자 기반 유헬스케어 서비스 추천 시스템 개발)

  • Kim, Hyea-Kyeong;Choi, Il-Young;Ha, Ki-Mok;Kim, Jae-Kyeong
    • Journal of Intelligence and Information Systems
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    • v.16 no.3
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    • pp.181-199
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    • 2010
  • As rapid progress of population aging and strong interest in health, the demand for new healthcare service is increasing. Until now healthcare service has provided post treatment by face-to-face manner. But according to related researches, proactive treatment is resulted to be more effective for preventing diseases. Particularly, the existing healthcare services have limitations in preventing and managing metabolic syndrome such a lifestyle disease, because the cause of metabolic syndrome is related to life habit. As the advent of ubiquitous technology, patients with the metabolic syndrome can improve life habit such as poor eating habits and physical inactivity without the constraints of time and space through u-healthcare service. Therefore, lots of researches for u-healthcare service focus on providing the personalized healthcare service for preventing and managing metabolic syndrome. For example, Kim et al.(2010) have proposed a healthcare model for providing the customized calories and rates of nutrition factors by analyzing the user's preference in foods. Lee et al.(2010) have suggested the customized diet recommendation service considering the basic information, vital signs, family history of diseases and food preferences to prevent and manage coronary heart disease. And, Kim and Han(2004) have demonstrated that the web-based nutrition counseling has effects on food intake and lipids of patients with hyperlipidemia. However, the existing researches for u-healthcare service focus on providing the predefined one-way u-healthcare service. Thus, users have a tendency to easily lose interest in improving life habit. To solve such a problem of u-healthcare service, this research suggests a u-healthcare recommender system which is based on collaborative filtering principle and social network. This research follows the principle of collaborative filtering, but preserves local networks (consisting of small group of similar neighbors) for target users to recommend context aware healthcare services. Our research is consisted of the following five steps. In the first step, user profile is created using the usage history data for improvement in life habit. And then, a set of users known as neighbors is formed by the degree of similarity between the users, which is calculated by Pearson correlation coefficient. In the second step, the target user obtains service information from his/her neighbors. In the third step, recommendation list of top-N service is generated for the target user. Making the list, we use the multi-filtering based on user's psychological context information and body mass index (BMI) information for the detailed recommendation. In the fourth step, the personal information, which is the history of the usage service, is updated when the target user uses the recommended service. In the final step, a social network is reformed to continually provide qualified recommendation. For example, the neighbors may be excluded from the social network if the target user doesn't like the recommendation list received from them. That is, this step updates each user's neighbors locally, so maintains the updated local neighbors always to give context aware recommendation in real time. The characteristics of our research as follows. First, we develop the u-healthcare recommender system for improving life habit such as poor eating habits and physical inactivity. Second, the proposed recommender system uses autonomous collaboration, which enables users to prevent dropping and not to lose user's interest in improving life habit. Third, the reformation of the social network is automated to maintain the quality of recommendation. Finally, this research has implemented a mobile prototype system using JAVA and Microsoft Access2007 to recommend the prescribed foods and exercises for chronic disease prevention, which are provided by A university medical center. This research intends to prevent diseases such as chronic illnesses and to improve user's lifestyle through providing context aware and personalized food and exercise services with the help of similar users'experience and knowledge. We expect that the user of this system can improve their life habit with the help of handheld mobile smart phone, because it uses autonomous collaboration to arouse interest in healthcare.

A Study on the Use Activation of the Cloud Office with Focus on DeLone and McLean IS Success Model (클라우드 오피스 이용 활성화 : DeLone and McLean 정보시스템 성공모형의 적용)

  • Yoon, Seong-Jeong;Kim, Min-Yong
    • Journal of Information Technology Services
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    • v.14 no.2
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    • pp.289-314
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    • 2015
  • Recently, Most of the companies and government offices are under consideration about the adoption of cloud office service to actualize the smart work policies. Comparing with traditional office software, a cloud office service have the advantage of the method of payment and coming over the physical limitations. Many cloud office service users tend to adopt an official evaluated the service without doubt. However after deciding to adopt cloud office service, many users are faced with a variety of problems and difficulties practically. In this study, researchers carried out interview about those problems and difficulties after adopting a cloud office service. Consequently, there are several problems and difficulties such as compatibility, document security, document lost and maladjusted to the new graphic user interface between traditional office software and a cloud office service. A cloud office service have still several advantages not only a competitive price but also ubiquitous attributes. Thus, researchers need to study about what kinds of reason variables can solve those problems and difficulties. In existing research, DeLone & McLean have suggested information system success model. They use three independent variables which are system quality, information quality, service quality. Parameters are user satisfaction, intention to use and use. Lastly, dependent variables are net benefits. However in this study, we need to change the scope of measurement. In other words, we have to replace parameters with dependent variables. Simply, user satisfaction, intention to use and use is going to be dependent variables. There are several reasons why we need changing variables. First, we aim at giving a some suggestions to a cloud service providers which independent variables do not work to satisfy for the users. Second, we need to find out how to maximize cloud office service user's satisfaction and intention to use. Third, we should firstly know that relationship between independent variables and dependent variables. Finally, those research results give for the cloud office service provider to solve the cloud office service adopting problems and difficulties.

Case of Service Design Process for Medical Space Focused on Users (사용자중심 의료공간을 위한 서비스디자인 프로세스의 적용사례)

  • Noh, Meekyung
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.21 no.4
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    • pp.27-36
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    • 2015
  • Purpose: Of late, the focus of service design is moving toward emphasizing customer satisfaction and taking users' experience more seriously. In addition to the change in perspective in service design, scholars in this area are paying more attention to service design methodology and process, as well as its theory and real-world case studies. In the case of medical space, there have been few studies in attempting to apply service design methods useful for deriving user-focused results. The author of this paper believes, however, case study-oriented approaches are more needed in this area rather than ones focusing on theoretical aspects. The author hopes thereby to expand the horizon to practical application of spatial design beyond service design methodology. Methods: In order to incorporate the strengths of service design methodology that can reflect a variety of user opinions, this study will introduce diverse tools in the framework of double diamond process. In addition, it will present field cases that successfully brought about best results in medical space design. It will end with summarizing the ideal process of medical space design which is reasonable and comprehensive. Results: Medical service encompasses preventive medicine as well as treatment of existing medical conditions. A study in establishing the platform of medical service design consists of a wide range of trend research, followed by the summary of two-matrix design classification based on results of the trend research. The draft of design process is divided into five stages composed of basic tools for establishing spatial flow lines created by matching service design tools with each stage of space design processes. In all this, most important elements to consider are communication and empathy. When service design is actually applied to space design, one can see that output has reflected the users' needs very well. The service design process for user-oriented medical space can thus be established by interactions on the final outcome and feedback on the results. Implications: One can see that the service design with the hospital at its center produces the result that encompasses the user's needs best. If the user-focused service design process for medical space can be extended to other space designs, the author believes that it would enhance the level of satisfaction for users and minimize trials and errors.

The design and implementation of the personalized service agent using user information (사용자 정보를 활용한 개인 맞춤형 에이전트의 설계 및 구현)

  • Lee, Jong-Seol;Shin, Sa-Im;Kim, Yun-Sang;Lee, Seok-Pil
    • Proceedings of the KIEE Conference
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    • 2006.10c
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    • pp.503-505
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    • 2006
  • In this paper we introduce a design and implementation of an agent for multimedia retrieval and personalized broadcasting service. It is compliant with TV Anytime Forum specifications and supports searching location resolving, storing and streaming of remote multimedia contents. For this service, we implemented a contents server, a 메타데이터 database server, a location resolution server and a client terminal is implemented The Client terminal gathers content information by SOAP of operation, and it has a user preference module and usage history module that make user information. The personalize service agent recommends suitable contents to user by similarity algorithm.

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A study on the model of the information service in the taylorian researcher's cognitive viewpoint (테일러(R. S. Taylor)계 연구자 관점에서의 정보요구 및 탐색모형에 관한 연구)

  • 이승채
    • Journal of Korean Library and Information Science Society
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    • v.22
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    • pp.245-276
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    • 1995
  • This study analyzed the process of information service and its factors in the cognitive viewpoint. And developed a conceptual model to help in developing future information systems and services. The results of this study were summarized as follows : 1) The paradigm of information user study is changing from the system-centered to the user-centered one. 2) The researchers describe the user's internal cognitive process as the starting point of the information service. 3) The user's personal cognitive process influence the process of the information service over. And the focus is a microscopic one including the factors of the perception and recognition of the stimulus, remembering and searching information, reasoning the rules, recognition of the patterns, formalization of the concepts, etc. 4) The information librarian performs the role as a knowledge/ information system interface, and his knowledge structure reflects the organization of that knowledge/information system. 5) The information librarians can perform their role as information specialists actively and offensively. And the performance of the librarians can be measured on the scales of the su n.0, pplying capability of relevant information and the client satisfaction.

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