• 한국조리학회지
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• 제16권2호
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• pp.49-63
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• 2010

호텔 레스토랑의 효율적인 메뉴 관리를 위하여 조리 표준량 목표를 설정하여 일정한 메뉴 품질 관리를 제공하므로 종업원들 간의 정보 교환, 원활한 업무 수행, 고객 유지 및 창출 방법을 모색하는데 있다. 본 연구의 실증적 분석은 호텔 레스토랑에 근무하는 종업원을 대상으로 설문조사를 실시하였고, 통계자료 분석은 SPSS WIN 12.0 프로그램을 활용하여 분석하였다. 빈도 분석, 신뢰도분석, 요인 분석, 상관 관계 분석, 선형회귀 분석을 실시하였고, 구성간의 표준량 목표의 조절 효과를 보기 위하여 곱 모형을 사용하는 조절회귀 분석을 실시하여 가설을 검증하였다. 업무효율성을 높이기 위해서는 표준량 목표를 사용하여 메뉴 관리를 해야 하고, 메뉴 계획 단계에서는 직원들과 충분한 협의에 의해서 메뉴를 구성하며, 그 과정에서 표준량 목표를 도구로 사용하여 메뉴 계획을 진행함으로써 업무효율을 높일 수 있다. 고객 서비스 업무의 효율을 높이기 위해서는 메뉴 운영 시 고객의 취향과 트렌드에 맞는 메뉴들로 표준량 목표를 설정하여 지속적으로 변화에 맞춰서 수정 보완하는 운영 관리에 따라 업무효율에 영향을 미친다는 것을 확인하였다.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2014년도 춘계 학술논문 발표대회
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• pp.168-169
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• 2014

Construction Technology Service is currently hardly managed due to failure to offer standard management system of service performance, company performance, and business evaluation in every Ordering Agencies. After Construction Technology Promotion Act is enforced in May 2014, Ordering Agency obligates them to report to Minister of Land and Transportation within 10 days upon contract/ amendment/ completion. In 2013, in advance to enforcement of this law, performance management system for construction technology service was developed for a test run. However this system only applies to main contractors while management and operation of subcontractors are unavailable that causes problems on connection and integration with Experience Management Trustee. Therefore, this research will establish systematic foundation that enables real-time information of service performance and evaluation of subcontractors to result standardization of performance and evaluation for public ordered services.

• 전자통신동향분석
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• 제33권1호
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• pp.111-122
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• 2018

In this review, several new technologies considered when providing an open service environment in a mobile communication network are described. Recently, 3GPP developed some standards related to IoT services for opening a service platform in an SCS environment based on the OSA concept in a 3GPP LTE system. Similarly, the development of a new framework is underway to allow a plurality of services to commonly use an API environment in which a service provider or client accesses a 5G mobile communication system. Extending the existing LTE SCEF concept, the standardization of the northbound API is applied in the 5G CAPIF environment. Therefore, it is possible to construct a framework that facilitates access from outside, and takes advantage of the common management of various open service environments. An open service platform environment is expected to play an important role in transforming a network with simple connectivity services into a variety of new service markets, or into a service environment that can create added value.

• 품질경영학회지
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• 제50권1호
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• pp.1-19
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• 2022

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

• 한국유통학회지:유통연구
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• 제1권2호
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• pp.29-52
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• 1996

The objective of this study is to test Parasurman, Zeithaml & Berry(1985)'s service quality gap analysis model, and to confirm reliability and to confirm reliability and validity of the model. The reliability of the model is adopted, but the validity must be retested in the further study. In the results of the gap analysis model, the correlation between consumer expectations and management perceptions of consumer expectations(gap1) was not accepted. The correlation between management perceptions of consumer expectations and service quality specifications(gap2), the correlation between service quality specifications and the service actually delivered(gap3), and the correlation between services delivered and services promised to consumers(gap4) were accepted. To improve domestic telecommunication service quality, practical guides such as standardization of job roles, cooperation among customer-contact persons, communication between managers and employees, evaluation programs for employee's improvement of service quality, appropriate supports for customer-contact persons were suggested. For generalizing the gap model, additional studies under the different contexts and industries will be needed.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2009년도 춘계학술대회
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• pp.449-452
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• 2009

The vision of u-City is an implementation of ubiquitous environments that makes anybody to be able to access the source of information and knowledge in anywhere and anytime with any methods. It is necessary to study the law and institution of u-City about a role of the government and local governments to have a new growth power. We need to improve the related law and institution with standardization of u-City service to regulate and coordinate diversity of main organ and business area. In this paper, we select service modes to consider the priority order of service and suggest a reform measure of law and institution classified by service models

• 대한설비공학회:학술대회논문집
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• 대한설비공학회 2005년도 하계학술발표대회
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• pp.173-173
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• 2005

• 대한공간정보학회지
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• 제17권4호
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• pp.113-119
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• 2009

유비쿼터스(Ubiquitous) 정보화 사회에서는 공간정보에 대한 실제적인 모습과 정확한 위치정보가 요구되고 있다. 공간정보의 대국민 서비스가 이뤄지기 위해서는 공간정보의 표준화가 필요하다. 국제표준(International Standard)은 세계 각국에서의 각종 규격 기술 용어 등의 호환성을 확보하고 상호교역을 촉진시키기 위해 일정한 기준과 표준 형태를 국제 간 합의를 통해 규정해 놓은 것을 말한다. 국제표준안은 국제표준화기구(ISO : International Organization for Standardization)에서 제정하고, 지리정보분야의 국제 표준안은 ISO TC(Technical Committee) 211 에서 담당한다. ISO TC 211에서 추진 중인 토지행정도메인 모델(LADM : Land Administration Domain Model)은 토지와 관련된 행정 법, 공간 측량 등의 국제표준화를 제정하여 각 국가의 토지 관련 시스템과 데이터를 효율적으로 관리하고자한다. 본 논문에서는 토지행정도메인 모델 부분 중에서 측량과 관련된 표준화 진행 상황과 내용을 소개하고 국내지적정보모델을 비교 연구하였다.

• Spatial Information Research
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• 제14권1호
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• pp.95-113
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• 2006

ITS 기술 표준화는 지능형 교통시스템을 지원하는 이기종 플랫폼에서 서비스의 상호운영성을 보장한다. 국내 표준연구는 국내 기술의 국제 표준을 통한 세계 시장 선점 이라는 측면에서 중요성을 가진다. 본 연구는 ITS용 데이터베이스를 중심으로 2006년 현재까지 국내외 표준화 동향 분석을 통해, 국제표준에 대한 국내 기술 대응 현황과 국제 표준화 반영을 위한 국내표준 활동을 소개하고자한다. 이를 위해 첫째, ISO/TC 204 WG3를 중심으로 현재 이슈와 표준 문서 수집과 조사를 통해 국제 표준화 활동을 분석하고 둘째, TTA ITS PG 310, ITS KOREA 등 국내 표준 기구의 기술표준화 동향과 표준문서 내용을 조사하여 결론적으로, 종합적인 관점에서 국내 표준의 국제표준 대응현황과 표준제정활동과 추진전략에 대해 분석하였다. 본 연구는 날로 발전하는 ITS 데이터베이스 기술 관련 최신 표준 기술의 동향과 표준화 활동 현황을 이해하는데 도움을 줄 것으로 기대되며, 차세대 신성장분야로 국제 시장에 대응하기 위한 국내 ITS 서비스 산업의 경쟁력강화를 위해 효과적으로 활용할 수 있을 것이다.

• 대한영양사협회학술지
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• 제23권4호
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• pp.453-463
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• 2017

The purpose of this study was to standardize ingredients used by school foodservices. This study analyzed the current notation of ingredients in used by used in school foodservices through the NEIS system employed by school foodservices of elementary schools through high schools in South Korea. Specifically, this study suggests systemized standardization of ingredient classification and quality attributes of at school foodservices by applying a case study analysis. The findings from the case analysis of the Electronic Procurement System operator are as follows. Classifications for ingredients of the NEIS system used by school food services consisted of included food group, food name, detailed food name, and description. Classification was not clearly divided between the classification scheme and the attribute system. Therefore, food group, food name, and product information of each food should be categorized as the classification scheme, whereas the detailed food name (excluding product information) and description should be standardized as the attribute system, which is composed of required attributes, recommended attributes, and other attributes. This study suggests that system standardization should be carried out in the field of school foodservices, as advancements between distributors and school food service providers could affect food ingredient quality. Thus, standardization can influence purchase and distribution in many ways.