• Title/Summary/Keyword: service safety

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Evaluation of Partial Safety Factors for Armor Units of Coastal Structures (피복재의 부분안전계수 산정)

  • Lee, Cheol-Eung
    • Journal of Korean Society of Coastal and Ocean Engineers
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    • v.19 no.4
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    • pp.336-344
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    • 2007
  • A method is developed to evaluate partial safety factors for armor units, by which uncertainties of random variables in reliability function as well as wave height distribution with service periods could take into account straightforwardly. It is found that partial safety factors for resistance and wave height are correctly increased with improving target levels on failure of coastal structures at the same return and service periods. Therefore, it nay be possible to determine design variables through the same processes as those of deterministic method by using the partial safety factors for resistance and wave height evaluated in this paper, since uncertainties of random variables and the effects of service periods and target probability failure are directly considered in the processes of evaluation of partial safety factors.

Meta-Analysis of Factors Related to Patient Safety Nursing in Nursing University Students (간호대학생의 환자안전간호 관련요인에 대한 메타분석)

  • Seo, Youngseon;Seo, Eunju;Hong, Eunhee
    • Journal of Industrial Convergence
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    • v.18 no.2
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    • pp.9-18
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    • 2020
  • Purpose is to systematically examine the factors related to patient safety nursing of nursing university students in a convergent and complex aspect and to identify the effect size through meta-analysis. The research method used PRISMA(Preferred Reporting Items for Systematic Reviews and Meta-Analyses). Medline, Embases, CINAHL, DBpia, Research Information Service System (Riss), and Korean Studies Information Service (Kiss) were used, while overseas databases were searched using MeSH terms and Emtrees. The search term was [(patient safety or patient harm or safety management) and (students, nursing)] or [(patient safety or patient harm or safety management) and (education, nursing, graduate)].The research found that nursing performance, knowledge, attitude, self-confidence, recognition, and cognition were found to be relevant factors in the order of confidence, attitude, recognition, and knowledge.

Developing Network Infrastructure and Smart Service for Safety Management of City-gas Facilities (도시가스 시설 안전관리를 위한 네트워크 인프라 및 지능형 서비스 구축)

  • Oh, Jeong-Seok;Sung, Jong-Gyu;Kim, Young-Dae
    • Journal of the Korean Institute of Gas
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    • v.15 no.1
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    • pp.46-53
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    • 2011
  • The information technology paradigm has been shift to smart service environment, as ubiquitous technology is used in the latest industry trend. The convergency between industry facilities and ubiquitous technologies accelerate related studies and technologies because of increasing accident prevention and decreasing cost. However, ubiquitous technologies are not used to life environment and industry facilities, because those technologies did not consider industry domain characteristics by means of developing IT technology for common environment until now. This paper aims to develop wireless city gas safety management system, which provide efficient service, and establish the field oriented wireless data transmission infrastructure in order to use ubiquitous technology to city gas facilities.

A Study on the Fire Organization of the Effectiveness Life Safety Services (소방조직의 효과적인 생활안전서비스에 관한 연구)

  • Chae, Jin;Woo, Seong-Cheon;Go, Gi-Bong
    • Fire Science and Engineering
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    • v.27 no.4
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    • pp.47-55
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    • 2013
  • The importance of fire safety services has increased expanding its services into prevention of danger and the reinforcement of safety services. The purpose of this study is to suggest a way for effective safety service by surveying fire fighters and residents of Gyeonggi Province and examining theories of safety services and actual status of 119 safety units. This study suggests the use of social capital by local community, establishment of cooperation between organizations, supports by citizens, cooperative activities by organizations, difference between emergency report and non emergency report and social safety net role of safety fire services.

A Study on Mobile Communication Service Quality (이동 통신 서비스 품질에 관한 연구 (효율성 분석을 중심으로))

  • Han, Kyong-Hee;Cho, Jai-Rip
    • Proceedings of the Safety Management and Science Conference
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    • 2009.04a
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    • pp.351-364
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    • 2009
  • As well as the development of the measurement of service quality, various kinds of service measurements are also being developed. Especially the mobile telecommunication service being representative to the mobile telecommunication company would be the mostly developed area. Its development can be understood along with the development of the telecommunication companies as well as cellular companies, not only the service alone. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

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The Effect of Operational Control Center's Service Quality on Airline Staff's Job Engagement (종합통제센터의 서비스품질이 항공사 직원의 직무몰입에 미치는 영향)

  • Kim, Hyo Joong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.28 no.1
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    • pp.14-21
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    • 2020
  • Here I investigate what effects Operational Control Center(OCC)'s service quality may have on airline staff's job engagement. My analysis reveals that airline OCC's service quality has a meaningful effect on airline staff's service satisfaction, and that service satisfaction mediates a meaningful effect on staff's job engagement. It was suggested that improving OCC's service quality leads to higher staff's job engagement. Accordingly, I suggest methods of improving OCC's service quality. I find that the importance of contributing factors on OCC's service quality are as follows, in order of most to least important: professionalism, assurance, empathy, reliability, organizational culture, and responsiveness. The results of this study are relevant not only for airlines but also for government agencies such as the National Emergency Management Agency, the Korea Forest Service, the National Police Agency and the Korea Coast Guard that operate aircraft and must ensure aviation safety.

Measuring Logistics Quality in Parcel Delivery Service (택배 산업에서의 물류 서비스 품질 측정)

  • 최성운;백봉기
    • Journal of the Korea Safety Management & Science
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    • v.5 no.4
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    • pp.219-228
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    • 2003
  • Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

Is the Risk Unloaded on Dispatch and Service Supplier?: Influence of Indirect Employment on Safety, Health and Satisfaction (위험은 파견, 용역 직원에게 외주화 되는가?: 간접 고용이 안전, 건강, 만족에 미치는 효과)

  • Moon, Kwangsu;Ahn, Ji Yeon;Jang, Tong Il;Oah, Shezeen
    • Journal of the Korean Society of Safety
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    • v.32 no.3
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    • pp.90-98
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    • 2017
  • The purpose of this study was to examine the effect of employment type(direct employment, dispatch and service supplier) on risk factor exposure, health and satisfaction. The data of the 4th wave of Korean Working Conditions Survey (KWCS) conducted by Korea Occupational Safety and Health Agency (KOSHA) in South Korea was used. Business support service industry and manufacturing industry were selected as appropriate industries for analysis. In the final analysis, 5,865 in the manufacturing industry and 1,361 in the service support industry were included. Various variables related risk, safety, satisfaction and health such as risk factor exposure, MSDs exposure, work environment satisfaction, injury probability, dangerous work, workload, physical health problem, perceived health, positive emotions, stress, participation for decision making and experience of accident/disease were analyzed and company size and age was controled. An ANCOVA was conducted to identify significant mean differences of risk, safety, satisfaction and health related variables among direct employed workers, dispatch and service supplier workers. The results showed that all the variables except stress showed a significant difference depending on employment type in the service supply industry. In the manufacturing industry, there were significant difference in the risk factor exposure, MSDs exposure, work environment satisfaction, workload, physical health problem, perceived health, and participation depending on employment type. These results indicated that the risks are unloaded to subcontract and outsourcing company workers. Based on these results, the implications of this study and suggestions for future research were discussed.

The Factors (Job Burnout, Job Engagement, the Workplace Safety) Influencing Employees' Job Satisfaction in School Food Service Operations (학교급식 조리종사자의 직무 만족도에 영향을 미치는 직무 소진, 직무 관여 및 조리작업안전에 대한 인식)

  • Song, Nam-Chung;Lee, Hye-Sang;Lee, Kyung-Eun
    • Korean Journal of Community Nutrition
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    • v.12 no.5
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    • pp.606-616
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    • 2007
  • The study was conducted to investigate the influences of food service employees' job burnout, job engagement, and workplace safety perception on their job satisfaction. A survey was administered on 589 school food service employees in Gyeongbuk from December 5, 2005 to February 18, 2006. The final response rate was 71% (N= 416); the data were analyzed using SPSS Windows (ver. 12.0). A majority of the respondents were females (99.0%) and 40 years old or older (75.3%); 84% were temporary contact-based or irregular workers. Among the job burnout dimensions, exhaustion ($2.98{\pm}0.59$) was rated higher than cynicism ($2.33{\pm}0.54$), while professional efficacy level ($3.61{\pm}0.47$) was relatively high. In terms of job engagement, the means of absorption ($3.67{\pm}0.49$) and dedication ($3.65{\pm}0.52$) were higher than that of vigor ($3.22{\pm}0.46$). A systematic environmental level ($3.15{\pm}0.58$) was lower than safety knowledge level ($3.63{\pm}0.49$) among the workplace safety statistics, whereas the anxiety level ($3.25{\pm}0.74$) was relatively high. The food service staff were more satisfied with 'supervisors' and 'co-workers' than with 'pay' and 'promotion'. A hierarchial regression analysis revealed that dedication, absorption, systematic environment, and safety knowledge were significant factors to increase job satisfaction and exhaustion which significantly decreased their job satisfaction.

Development of Certification Program for Application Service Provider : Application Certification (ASP 인증제도 개발 : 어플리케이션 인증)

  • Seo Kwang Kyu
    • Journal of the Korea Safety Management & Science
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    • v.7 no.3
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    • pp.97-108
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    • 2005
  • The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP (Application Service Provider) as new information technology outsourcing method appears due to development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for ASP certification program is proposed. This paper presents application certification as the part of ASP certification program.