• Title/Summary/Keyword: service reference model

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The Influence of E-commerce Logistics Service Quality on Customer Engagement Behavior

  • Dongxu ZHANG;Zhuoqi TENG;Mufeng LI;Renhong WU
    • The Journal of Economics, Marketing and Management
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    • v.11 no.2
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    • pp.1-11
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    • 2023
  • Purpose: With the rapid development of e-commerce, logistics services, as an important part of e-commerce shopping, have gradually attracted people's attention. Customer engagement behavior is a new topic in marketing, and its connotation is still being explored. The purpose of this paper is to study the relationship between logistics service quality and customer engagement behavior. Research design, data and methodology: This study employed the method of online questionnaire survey, with Chinese e-commerce platform users as the survey objects, 248 valid survey sample data were collected, and the method of factor analysis and structural equation model analysis was used to verify the research hypothesis model constructed in this paper. Results: The four dimensions of e-commerce logistics service quality have different influences on customer satisfaction, and the influence of availability on customer satisfaction is not significant. Convenience, assurance, and security have a significant positive impact on customer satisfaction; Customer satisfaction has a significant positive impact on the three dimensions of customer engagement behavior: customer repeat purchase behavior, online word-of-mouth, and customer referrals. Conclusion: The results of this study will provide useful reference for the managers of e-commerce companies to improve customer engagement behavior by improving the logistics service quality.

A Study on Collaborative Digital Information Service for Gyeonggi-Do Public Libraries (경기도 공공도서관 협력형 전자정보 서비스에 관한 연구)

  • Song, Jae-Sul;Shin, Jeong-A
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.3
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    • pp.207-226
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    • 2013
  • Although it is about a decade since public libraries started to provide digital information services, lack of expertise for efficient service operation and restrictions related to copyrights have led to failure to obtain remarkable performances in uses. This study intends to analyze operation cases of domestic and overseas collaborative digital information services, as well as the current status of digital information services of libraries in Gyeonggido, thereby developing a collaborative digital information service model among public libraries on the level of local governments. This research then analyzed collaborative digital information service Web sites and surveys. Based on the analysis result, this study presented support of integrated search of possessed electronic information, Web database (DB), DB on original texts of regional records, online reference services, and mobile platforms as functional factors to embody a successful service model. As a system management road map, an eclectic model combining the merits of centralized and decentralized models was found to be more effective than a centralized or decentralized model in consideration of the characteristics of participating organizations.

A Study on the Efficiency Analysis of IT Service Companies Using Meta Frontier and the Determinants of Efficiency Using Tobit Model (Meta Frontier를 이용한 국내 IT서비스기업의 효율성 분석 및 Tobit 모형을 이용한 효율성 결정요인 분석에 대한 연구)

  • Shin, Minsoo;Park, Jiyong
    • Journal of Information Technology Services
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    • v.16 no.4
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    • pp.15-31
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    • 2017
  • This study analyzes 45 Korea IT service companies from 2012 to 2016 using DEA analysis. Large enterprises, medium enterprises and small and medium enterprises (SMEs). CCR model and BCC model were used for efficiency analysis. Among the various analytical objects, the decision objects which yield the maximum output with minimum input are compared with other analysis objects. The relative inefficiency was measured through this, and Technical Efficiency (TE), Pure Technology Efficiency (PTE), Scale Efficiency (SE), scale profit, reference frequency were analyzed. Also, we analyzed the Technology Gap Ratio (TGR), which is the distance between production function and Meta-Frontier for each firm, using Meta-Frontier analysis. Finally, the Tobit model is used to analyze the sources of efficiency and inefficiency. The inputs are assets, capital, and employees, and the output factor is sales. The analysis shows that large firms are achieving technological achievements more efficiently than small and medium enterprises. As a result, medium-sized enterprises and SMEs can improve efficiency overall through efficient operation of workforce and appropriate combination of inputs such as assets and capital. Also, as a result of the influence factor analysis, it was found that the ratio of the managed asset ratio and the management cost ratio were significant factors influencing the efficiency of the IT service companies. This study suggests the efficiency analysis using DEA for many Korea IT service companies. Inefficient parts of each company are classified according to size and technology. Also, we identify the most efficient companies and analyze the causes of those companies whose profits are lower than their size.

Development of a Formal Access Control Model in CORBA Security using the Z Language (Z 언어를 기반으로 CORBA 보안의 정형화된 접근 제어 모델 개발)

  • 김영균;김경범;인소란
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.7 no.3
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    • pp.79-94
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    • 1997
  • OMG (Object Management Group) published a security service specification, called CORBA (Common Object Request Broker Architecture) security reference model because the integration of security and object-oriented techniques was critical for successful deployment of distributed object systems. The CORBA security reference model treats access control as an implementation independent semantic concept but has incomplete semantics of the access control function. Because of such imcompleteness it is difficult for the system administrator and the CORBA security implementor to have the same understanding for the meaning of access control in the CORBA security. We propose a formal model for access control the CORBA security using the formal description language, which is called Z language based on typed set theory. The proposed model provides concrete semantics of the access control function to both the system administrator and the implementor.

The Study of Sensor Network for Information Retrieval and Communication protocol High Performance (센서네트워크의 정보검색 및 통신프로토콜 성능향상에 관한 연구)

  • Kang, Jeong-Yong;Kwon, Hyuk-Dae;Roh, Yong-Gi;Kim, Byoung-Man
    • Proceedings of the KAIS Fall Conference
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    • 2011.12b
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    • pp.529-532
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    • 2011
  • Recently research efforts for ubiquitous technology that includes RFID(Radio Frequency Deification and sensor networks are conducted very actively The architectural framework of the USN sensor network discovery service. The survey of the USN technology is conducted on four technological visions that contain USN system technology USN networking technology and USN middleware along with the service platform, With respect to each technological division domestic and worldwide leading research projects are primarily explored with their technical features and research projects are primarily explored with their technical features and research outputs. Boasted on the result of the survey we establish a USN software model that includes data sensing, sensor data storage sensor data storage sensor data naming and sensor feed name service. This main objective of this model is to provide a reference model for the facilitation of USN application developments.

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The design and implementation of Service architecture for USN application service (USN 응용 서비스를 위한 서비스 아키텍처의 설계 및 구현)

  • Shin, Geuk-Jae;Kim, Yong-Woon;Yoo, Sang-Keun;Kim, Hyung-Jun;Jung, Hoe-Kyung
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.14 no.4
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    • pp.1015-1022
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    • 2010
  • USN(Ubiquitous Sensor Network) environment that provides the service measured from sensors in real-time the information is delivered to application service. However, domestic service, application service provider environment between providers and users, most of the research are on the service platform architecture, and process the information detected by sensors between the providers of standard services platform architecture, which is a very weak level. In this paper, we proposed new service architecture though analysis of the OGC SWE(Sensor Web Enablement) with standards and research analysis of domestic standards. And we designed and implemented to each component of provider side.

Extended Equal Service and Differentiated Service Models for Peer-to-Peer File Sharing

  • Zhang, Jianwei;Wang, Yongchao;Xing, Wei;Lu, Dongming
    • Journal of Communications and Networks
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    • v.15 no.2
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    • pp.228-239
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    • 2013
  • Peer-to-peer (P2P) systems have proved the most effective and popular file sharing applications in recent years. Previous studies mainly focused on equal service and differentiated service strategies when peers have no initial data before their downloads. For an upload-constrained P2P file sharing system, we model both the equal service process and the differentiated service process when the initial data distribution of peers satisfies some special conditions. Moreover, we show how to minimize the time required to distribute the file to any number of peers. The proposed fluid-based models can reveal the intrinsic relations among the initial data amount, the peer set size, and the minimum last finish time. The closed-form expressions derived from the extended models can closely approximate chunk-based models and systems, especially for relatively large files. As an application of the extended models, we show how to provide differentiated service efficiently to multiple peer sets. Since no limits are imposed on the upload bandwidth of peers or the size of each peer set, we believe that our analytic process and the results achieved can provide not only fundamental insights into bandwidth allocation and data scheduling but also a helpful reference for both improving system performance and building an effective incentive mechanism for P2P file sharing systems.

A Comparative Study on the Export Potential of the Digital Service Trade between China and Korea: Based on RCEP Country Data

  • Wen-Si Cheng
    • Journal of Korea Trade
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    • v.27 no.2
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    • pp.61-76
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    • 2023
  • Purpose - The digital service trade has become an important driver of the global service trade. The main purpose of this study is to explore the influencing factors of digital service exports from China and Korea to RCEP sample countries respectively, and to comprehensively study the export potential of China and Korea to RCEP countries, so as to provide theoretical guidance and a decision-making reference to promote digital service trade exports and digital economy development in China and Korea. Design/methodology - First, the stochastic frontier gravity model was improved by introducing nonefficiency factors affecting digital services trade, extending the gravity model of traditional services trade exports to digital services trade exports. Secondly, the panel data of China and Korea for the eight sample countries of RCEP from 2011 to 2021 were adopted for the empirical analysis of digital service export potential by a stochastic frontier model. Findings - China's economic growth plays a role in increasing China's digital service trade exports, while Korea's economic growth does not play a significant role in increasing Korea's digital service trade exports. However, the economic growth of trading partner countries can play a significant role in boosting the digital service trade in both China and Korea, and comparison shows that Korea has higher resilience in the digital services trade than China. In addition, the market size of target countries plays a positive role in promoting the digital service trade exports of both China and Korea, and the increase in the value-added share of services in target countries will lead to a decrease in the digital service trade exports of both China and Korea. Originality/value - This study is innovative in terms of research perspective and method. Academic research on the export potential of international trade has been extensive, but most studies are based on the perspective of the goods trade, fewer studies are based on the perspective of the service trade, and there are almost no studies based on the perspective of digital service trade. There is a gap based on the comparative analysis of the export potential of the digital service trade between China and Korea. This study extends the gravitational model of traditional service trade exports to digital service trade exports to comparatively analyze the export potential of China and Korea to RCEP countries. This study addresses this limitation by analyzing a comparative analysis of the digital service trade export potential of China and Korea.

Pre-Service Elementary Teachers' Understanding of Planetary Revolution Movement and Their Explanatory Models (행성의 공전 운동에 대한 초등 예비교사의 이해와 설명 모델)

  • Maeng, Seungho
    • Journal of Korean Elementary Science Education
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    • v.40 no.1
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    • pp.1-12
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    • 2021
  • This study investigated pre-service elementary teachers' understanding of the planetary revolution movement of Mars and their explanatory models to show how the Sun-Earth-Mars system worked. An assessment item set using five celestial maps drawn from the Stellarium was designed to probe pre-service teachers' understanding of the prograde-retrograde motion of Mars. Among 23 participants, only four showed scientifically accurate understanding of Mars movement and drawing correct explanatory models for the planetary movement. Even the pre-service teachers who construed correctly prograde and retrograde motions of Mars showed a clockwise movement model due to their intuitive perceptions of Mars movement data from the celestial maps. Pre-service teachers with poor understanding of planetary movement also showed weak explanatory models due to their limited observation or lower spatial thinking. Although the planetary motion is not an easy topic for pre-service elementary teachers, it can be argued if the alternative approach, such as using appropriate observational data of a planet and changing the frames of reference between Earth-based view and Space-based view, is employed effectively in teaching planetary motion, pre-service teachers can reach the upper level of leaning planetary motion in terms of the planet's revolution.

Theoretical Foundations and a Conceptual Model of Therapeutic Readers' Advisory Services (치료적 독자상담의 이론적 근거와 개념적 모형에 관한 연구)

  • Lee, Kee-Myung;Lee, Jae-Whoan
    • Journal of Korean Library and Information Science Society
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    • v.43 no.1
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    • pp.53-72
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    • 2012
  • The purposes of this research are to search and analyze information theories which are useful to approach bibliotherapy in terms of 'therapeutic' readers' advisory service, and to propose a conceptual model of 'therapeutic' readers' advisory service on the basis of such theoretical foundations. To the end, Dervin's sense-making theory and Kuhlthau's ISP model are introduced and applied to the conceptual model. The conceptual model is profoundly based on Dervin's situation-gap-use metaphor and Kuhlthau's Uncertainty Principle.