• Title/Summary/Keyword: service policy

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A Study on the Analysis of IT Usage and Improvement Strategy for IT Utilization in Service Industry (서비스산업 IT활용 실태분석 및 활용율 제고방안에 관한 연구)

  • Kim, Jin Soo;Ka, Hoi Kwang
    • Informatization Policy
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    • v.18 no.4
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    • pp.22-41
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    • 2011
  • Current socioeconomic condition in South Korea is characterized by growing country with highly unemployment rate. Enhancing service industry, therefore, is one of the important government policy issues. In addition to quantitative growth of service industries, OECD comparisons between countries as shown in the competitiveness of the domestic service industry, followed by a very low-level, enhancing the competitiveness of service industries are also important issues of national policy. In particular, finance, education, insurance industry, such as relatively large enterprises have entered the service industry to remain competitive and comparable, but the case of small service industries, has shown a very low level of competitiveness. Thus, the world's leading technology and IT infrastructure can be applied to small and medium-sized service industry in order to improve productivity, customer satisfaction, and service infrastructure, resulting in improving competitiveness. The purpose of this study is to develop government supporting policy issues by analyzing the current usage of IT, problems and requirement analysis, and critical success factors for applying IT to small and medium-sized service industries. For a survey 2,000 samples are collected from service companies. The results show that IT usage is very important to improve competitiveness in small and medium sized service industry. In addition, customized it solutions are needed to satisfy different characteristics of service industry depends on types of business. Finally, government supporting programs of IT has to be improved. The results would be able to provide directions and guide lines of IT utilization in service industries.

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A Study on the Development of Public Design Strategy Based on the Service Design Methodology -Focus on Signboard renovation Business Jungangro, Chung-yang (서비스 디자인 방법론을 활용한 지역 활성화 전략 연구 - 청양군 간판개선사업 중앙로 일대를 중심으로)

  • Chung, Yong-Jin;Kim, So-Yeon
    • The Journal of the Korea Contents Association
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    • v.22 no.3
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    • pp.380-389
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    • 2022
  • Service design refers to an activity to design a user's service experience and a design area for professionally executing it. In order to design services from the people's point of view away from the supplier-oriented policy decisions in the past, the recent public participation business model using the service design methodology is increasing. In particular, the Ministry of Public Administration and Security formed the 'National Design Team' in 2014 to design services from the perspective of the public throughout the policy process. The public participatory policy model is being operated in which the public as policy consumers, service designers and public officials as suppliers participate in the overall policy process to develop and develop public services through service design techniques. This study is meaningful in that it presented the developmental direction of the actual project site through the case of the National Design Team sign improvement project with the goal of establishing a regional revitalization strategy using the service design methodology. However, as this study is about the current project, verification of the application of future project sites and user satisfaction evaluation have not been conducted. When the project is completed in the future, it is necessary to conduct a project satisfaction survey targeting consumers.

A Centralized Network Policy Controller for SDN-Based Service Overlay Networking (소프트웨어정의네트워크 기반의 서비스 오버레이 네트워킹을 위한 네트워크 정책 제어기)

  • Jo, Jinyong;Lee, Soyeon;Kong, JongUk;Kim, JongWon
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.38B no.4
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    • pp.266-278
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    • 2013
  • In this paper, to manage the efficient control of IP packet flows crossing multi-provider networks such as Internet, we propose a SDN(Software Defined Networking)-based policy controller. The proposed policy controller leverages the visibility of underlying network and manages both virtual links and ports to inter-connect networking elements. The controller is capable of quickly composing multiple on-demand virtual networks and dynamically managing the composed networks, thus it can provide more flexible and optimized overlay networking environment to end-user applications. More specifically, we first look into the proposed structure and features of policy controller. With two kinds of service applications, we then verify the applicability of the proposed controller by evaluating its service composition time.

Occupational Health Protection for Health Workers in China With Lessons Learned From the UK: Qualitative Interview and Policy Analysis

  • Xu, Huan;Zhang, Min;Hudson, Alan
    • Safety and Health at Work
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    • v.12 no.3
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    • pp.304-310
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    • 2021
  • Background: Healthcare settings have been recognized among the most hazardous places to work. Based on the five categories of occupational hazards that were identified by the ILO and WHO, this study aimed to analyze policy framework relevant to occupational health protection of health workers (HWs) in public health service in China, then discussed how to share the experience of the National Health Service (NHS) England for improvement. Methods: Based on policy learning theories, policy analysis and qualitative interview were used in this study. Results: In the Chinese public health service, at least five laws related to the regulation of occupational health protection for HWs; however, enforcement of relevant laws was separated and multi-centered; the national monitoring system, which targeted to occupational hazards and health outcome for HWs in China, had yet to be developed; the top three priorities were workplace violence, bloodborne pathogens, and musculoskeletal disorders; national strategies included Security Hospital, and Healthy China 2030. In NHS England, three laws were fundamental; several monitoring systems had been set up, including NHS Staff Survey, Commissioning for Quality and Innovation incentive scheme; mental health, musculoskeletal problem, and nutrition disorder and overweight were raised great concern; Health and Safety, and NHS Healthy Workforce Program were critical nationwide strategies. Conclusion: There were several similarities as well as differences between the Chinese public health system and NHS England, which laid foundation of learning by China. Recommendations of improving occupational health policies in China were provided, based on the lessons learned from the NHS England.

Effect Measurement of Government and Public Service Advertising: Focused on Acceptance Process of Government and Public Service Advertising (정부광고와 공공광고의 효과 측정: 정부·공공광고의 수용과정을 중심으로)

  • Kim, Byoung Hee;Son, Yeong-Gon;Jo, Chang-Hwan;Lee, Hui-Jun
    • (The) Korean Journal of Advertising
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    • v.28 no.6
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    • pp.7-34
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    • 2017
  • The debate surrounding advertising effectiveness is not to be overstated as a major source of advertising research. However, there is still a lack of discussion on the model for measuring the effects of government and public service advertising. This study focuses on this point and develops an index model that can evaluate government advertising. For this purpose, we conducted a survey of 800 respondents in 7 major cities. Based on the creativity evaluation factors (originality, clarity, and appropriateness) of government advertising and the evaluation factors (interest, avoidance, and relevance) of policy contents, a causal model that affects the cognition, attitude, and behavioral responses of the audience was set up. As a result of analysis, originality, clarity, interest, and relevance except for appropriateness and avoidance were meaningful variables for creating government advertising effect such as policy understanding, audience attitude, word of mouth intention of policy. In addition, policy understanding and audience attitude were the main mediating variable influencing the word of mouth intention of policy. Based on research results, this paper discussed the direction for creating effective government and public service advertising in the future.

Channel-Based Scheduling Policy for QoS Guarantees in Wireless Links

  • Kim Jeong Geun;Hong Een-Kee
    • Journal of Internet Computing and Services
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    • v.5 no.6
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    • pp.11-20
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    • 2004
  • Proportional Fair (PF) share policy has been adopted as a downlink scheduling scheme in CDMA2000 l×EV-DO standard. Although It offers optimal performance in aggregate throughput conditioned on equal time share among users, it cannot provide a bandwidth guarantee and a strict delay bound. which is essential requirements of real-time (RT) applications. In this study, we propose a new scheduling policy that provides quality-of-service (QoS) guarantees to a variety of traffic types demanding diverse service requirements. In our policy data traffic is categorized Into three classes, depending on sensitivity of Its performance to delay or throughput. And the primary components of our policy, namely, Proportional Fair (PF), Weighted Fair Queuing (WFQ), and delay-based prioritized scheme are intelligently combined to satisfy QoS requirements of each traffic type. In our policy all the traffic categories run on the PF policy as a basis. However the level of emphasis on each of those ingredient policies is changed in an adaptive manner by taking into account the channel conditions and QoS requirements. Such flexibility of our proposed policy leads to offering QoS guarantees effectively and. at the same time, maximizing the throughput. Simulations are used to verify the performance of the proposed scheduling policy. Experimental results show that our proposal can provide guaranteed throughput and maximum delay bound more efficiently compared to other policies.

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The Relation of Addiction and Sustainable Use of Social Media Service (소셜미디어 중독과 지속사용 의도에 관한 연구)

  • Lee, Sang-Ho
    • Journal of Digital Convergence
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    • v.12 no.1
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    • pp.273-280
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    • 2014
  • This study deals with the digital policy proposal through the study about the relation of the sustainable use and the addiction to social media such as facebook. Researcher tried to figure out the antecedents and consequence factors about the service addiction recognized by the social media users and to obtain the measures for the sustainable use of service and the implications for the prevention of addiction. Research results showed that 1) the individual innovation had an effect on the service satisfaction, the addiction, and the sustainable use, 2) the service satisfaction influenced on the addiction and the sustainable use, 3) the perceived service addiction had a reverse effect on the sustainable use. This is described that user's addiction recognition is the obstacle of sustainable growth in service. The proposed policy of this research is summarized as the following two. 1) When the users act the addictive using behavior, service provider has to pay attention to user's withdrawal from the service because of their addiction. 2) The government should offer healing facilities, service etc. for the addicted users and the prevention of the service addiction when they recognized their discomfort.

A Preliminary Study on Promoting Policy for New IT Convergence Industry based on Brain Science (뇌과학 기반의 IT융합 신산업 육성에 관한 탐색적 연구)

  • Noh, Kyoo-Sung;Ju, Seong-Hwan
    • Journal of Digital Convergence
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    • v.10 no.5
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    • pp.199-206
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    • 2012
  • The New IT industry based on Brain Science, a new industry combined with brain science and IT, will develop new IT services based on Brain Science. And this industry will become the new growth engine industry. This study examines the vision/strategies of policy for the New IT Convergence Industry based on Brain Science. Therefore this article's purposes are below; first, structuring the ecosystem for New IT industry based on Brain Science, second, classifying the service types of this industry, and last, suggesting of promotion policy for this industry.

Forecasting Methodology of 3G Mobile Services with Consideration of Policy Issues

  • Kim, Jin-Ki
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2007.11a
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    • pp.190-194
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    • 2007
  • In most countries, mobile subscribers are already experiencing 3G-like services. At the moment of launching 3G services, lots of studies showed estimates of the number of subscribers for 3G services, using long-term demand curves, econometric methods or survey methodologies. Those studies mainly focused on the potential number of subscribers and the point of rapid growth rather than precise estimates for the services. Even though we've already experienced parts of 3G services, full length of 3G services are expecting in near future. Therefore, now we need to have more accurate estimates for 3G services. While we thought that 3G services were moved from 2G, in real place 3G services are being evolved from 2G services. In the process of evolving, regulators' policy affects service demand and diffusion significantly. For the more accurate estimates, we need to consider policy issues which influence service diffusion practically in real place. This study aims to present a model which shows better estimates for 3G services with consideration on policy issues, such as numbering issues, price regulation, and competition policy. The consideration can provide more accurate estimates for 3G services with service providers. The methodology could help academicians In forecasting of similar telecommunications services as well.

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Policy Suggestions for an Integration of the Family Policy Service Delivery Systems (가족정책 전달체계 통합 논의에 대한 제언)

  • Song, Hyerim;Park, Jeongyun;Chin, Meejung;Jeong, Jeeyoung
    • Journal of Family Resource Management and Policy Review
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    • v.19 no.1
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    • pp.49-71
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    • 2015
  • The purpose of this study is to make suggestions for the ongoing process of an integration of the Healthy Families Center and the Center for Multicultural Families. Based on previous studies and interview data from nine service workers at the two institutions, we make the following suggestions. First, a systematic analysis tool should be developed in order to evaluate the effects of the integration initiative with reliability and validity. Second, empirical data should be collected from the users after the integration of the two institutions and be used to promote their satisfaction. Third, a specific preparation should be made to enhance the integration process of the service workers. Fourth, the integration should be considered in the context of the community and networks. Finally, further studies are needed to understand how the integration influence family policy and social policy in larger contexts.