• 제목/요약/키워드: service delivery system

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A Comparative Analysis on the AAC Service Delivery System between the U.S. and Korea (미국과 한국의 AAC 서비스 전달체계 비교 분석)

  • Rhee, Kun Min;Yim, Sung-bin;Na, Da Yung
    • Journal of rehabilitation welfare engineering & assistive technology
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    • v.11 no.2
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    • pp.99-105
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    • 2017
  • The purpose of this study was to compare AAC service delivery system between Korea and U.S.A for appling effective 'AAC service delivery system. This delivery system complement the missing part in system of the current method and narrow blind area for system. The result of this research, increase suppling item of assistive communication device in public benefit and provide delivery system through construct infrastructure by assistive technology center, special education support center, developmental disorder support center, speech therapy center in each local area. Furthermore, assistive technology-related institute and academy develope training programs for human resources to delivery AAC service.

The Coverage Area for Extended Delivery Service in Eastern Economic Corridor (EEC): A Case of Thailand Post Co., Ltd

  • AMCHANG, Chompoonut
    • Journal of Distribution Science
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    • v.18 no.4
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    • pp.39-50
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    • 2020
  • Purpose: This paper aimed to study the current locations of post offices to analyze service coverage area for parcel delivery in the Eastern Economics Corridor (EEC), which must be considered in the last mile to extend delivery service for e-commerce growth. Thailand Post was the case study in this paper. Research design, data and methodology: To involve solving the delivery service area under the last mile condition, the authors proposed a network analysis to determine service radius by employing a Geographic Information System (GIS). Furthermore, this paper applied Dijkstra's algorithm as a network analysis tool from GIS for analyzing the last mile service coverage area in a new economics zone. At the same time, the authors suggested an approach as a solution to locate last mile delivery center in EEC. Results: The results of the study pointed out that Thailand Post should consider more last mile delivery centers in EEC to support its express service in urban areas as well as improve the efficiency of service coverage for parcel delivery and create more advantages against competitors. Conclusions: This paper proposes a network analysis to extend the last mile service for parcel delivery by following Dijkstra's algorithm from GIS and a solution approach to add more last mile delivery centers. The results of the research will contribute to boosting customer satisfaction for last mile delivery service and enabling easy accessibility to a service center in EEC.

A Pickup and Delivery Problem Based on AVL and GIS

  • Hwang, Heung-Suk
    • Industrial Engineering and Management Systems
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    • v.2 no.1
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    • pp.28-34
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    • 2003
  • The fundamental design issues that arise in the pickup and delivery system planning are optimizing the system with minimum cost and maximum throughput and service level. This study is concerned with the development of pickup and delivery system with customer responsive service level, DCM(Demand Chain Management). The distribution process and service map are consisted of manufacturing, warehousing, and pickup and delivery. First we formulated the vehicle pickup and delivery problem using GIS-VRP method so as to satisfy the customer service requests. Second, we developed a GUI-type computer program using AVL, automated vehicle location system. The computational results show that the proposed method is very effective on a set of test problems.

A Study on Reform Case of the Citizen Service Delivery System by using IT : Focused on the Implementation of Public Utility Charges Depreciation Simplification and its Implications (정보기술을 활용한 주민서비스 전달체계 개선사례 연구 : "공공요금 감면절차 간소화" 구현 및 성공요인 중심)

  • Kim, Wan Pyong
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.6 no.3
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    • pp.221-230
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    • 2010
  • Citizens' demand, which has been previously focused on welfare, is now expanding to include elements for higher quality of life such as employment, housing, culture, and sports. Accordingly, the government, with an aim of effectively delivering resident services that satisfy various demands, is committed to transforming the central government-oriented service system into the integrated service system based on public-private partnership. The government is also dedicated to expanding services to 8 areas including not only welfare but also healthcare, employment, housing, education, sports, culture, and tourism, which are directly related to everyday lives of residents. This project is designed to support such reforms in the citizen service delivery system in order to enhance quality of life of local residents. This study is to draw implications from analysis for implementing the citizen service integrated information system in order to reform the citizen service delivery system effectively through examinations and analyses of citizen services provided by the central government. Especially focus on public utility charges depreciation simplification citizen service. Its implications are expected to offer a real contribution for central and local Governments that want to increase the productivity of implementing eGovernment service.

A Study on an Advanced Identification System of Delivery Service Information Based on RFID (RFID를 활용한 개별화물 배송정보관리 시스템 개발에 관한 연구)

  • Shim, Jin-Bum;Han, Young-Geun
    • Proceedings of the Safety Management and Science Conference
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    • 2010.04a
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    • pp.415-421
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    • 2010
  • Door to door service is a typical method for individual parcel deliveries. In the current delivery information system, a delivery person manually input the information of many delivery results, which causes inefficiency and difficulties of tracking deliveries. This study suggests an enhanced delivery information system which has the following two characteristics. Firstly, a tagged RFID transmits the delivery result information to the main server by just collecting RFID at a place of destination. Secondly, with the characteristics of rewritable method, the collected RFID is to be input new information and tagged to other parcels.

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철도택배의 물류정보시스템 구축에 관한 연구

  • 이철식;송장근
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.7-10
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    • 2001
  • The development of information communication technology leads the growth of logistic industry including delivery service as well as electronic commerce. The researchers predict that it will be still improving for the next several years. The logistic information system of railroad courier has been growing for a long time with small-package delivery transportation which is similar to the land-road delivery system. Despite of the long-time growth, it is recently in pain of the great loss since the 1990's, due to the failure to satisfy the customer's need for door-to-door delivery service. But the logistic information system of railroad still has the great potential. There are so many benefits such as timeliness, Punctuality, speed, multi-node storage base, transportation efficiency, energy frugality, environmental sociability, and so on. If the railroad logistic system plays a role of a portion of the nation-wide logistic with other logistic system, the synergy through the balancing logistic will also get much of international competitive advantages. So the objective of this research is to design the model and prototype of the web-based logistic system from which railroad service provider(Korean National Railroad), delivery service providers, and the customers can share the best effective delivery information.

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A Study on the Social Service Delivery System for Women: With a Focus on the Tasks of the Public Sector (여성복지서비스 전달체계의 기능평가 : 여성복지담당 공무원의 업무를 중심으로)

  • Park, Yeong-Ran;Hwang, Jung-Im
    • Korean Journal of Social Welfare
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    • v.36
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    • pp.147-173
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    • 1998
  • The purpose of this study was to investigate the current status and problems of the social service delivery system for women in Korea, and to suggest ways to improve its function. The current social service delivery system in the public sector contains a network of services connected with the Division of Women's Welfare in the Ministry of Health and Social Welfare. This study focused on evaluating the function of the public service delivery system from the perspective of the service providers. A survey of 167 civil officers in charge of women's welfare services in the city.county.district administrations, and 202 women's welfare counselors around the country was conducted in order to evaluate their current duties, effectiveness of services, and problems of the current system Six criteria including integration, continuity, accessibility, adequacy, efforts and professionalism were used for evaluating the effectiveness of the social service delivery system for women. According to the survey, the civil officers and women's counselors gave relatively favorable ratings for their job effectiveness and job satisfaction. However, their duties involving guidance and counseling of prostitute women and operation of women's welfare councils received least favorable evaluation. Moreover, in terms for job satisfaction, these service providers were less satisfied with their working conditions than their relationships with clients or colleagues. In addition, budget and personnel shortages were the most serious problems facing the delivery system Further analysis showed that professionalism and accessibility of the service delivery system had positive impact on job effectiveness while efforts, integration, accessibility and adequacy had positive impact on job satisfaction of the service providers. These findings have potential implications for designing more effective social service delivery system for women.

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Evaluating the Performance of Housing Service Centers by NGOs in Housing Welfare Delivery System - An Implication of Collaboration with Lower Level Local Governments - (주거복지전달체계에서 주거복지센터의 활동 평가 - 기초지자체와의 협력가능성을 중심으로 -)

  • Nam, Won-Seok
    • Journal of the Korean housing association
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    • v.21 no.5
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    • pp.63-72
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    • 2010
  • The purpose of this study is to evaluate the performance of Housing Service Centers in terms of a new attempt made by NGOs and to then determine the implication of collaboration with lower level local governments in a housing welfare delivery system. The evaluation of the performance of the Housing Service Centers focused on three aspects: the performance outcomes for three years, comparative advantages to lower level local governments, and the vulnerability as an NGO. As a result of evaluating the outcome of Housing Service Centers and comparative advantages of Housing Service Centers to the local government, it is expected that a more effective housing welfare delivery system is able to be constructed when Housing Service Centers and lower level local governments collaborate. However, fiscal vulnerability of Housing Service Centers as NGO's will restrict the sustainability of the collaboration of both organizations. Therefore, as a conclusion, this study proposed that the governments should make use of Housing Service Centers as a public policy agency and projects should be based on a contract.

Development of Optimum Cushioning Packaging System of Strawberry for Domestic Parcel Delivery Service (국내 택배용 딸기의 적정 완충포장 시스템 개발)

  • Jung, Hyun Mo;Kim, Su Il;Park, Jong Min
    • KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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    • v.26 no.2
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    • pp.113-118
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    • 2020
  • Due to the rapid increase in cyber shopping mall of agricultural products, the parcel delivery service industry also increased, making it necessary to design an optimum packaging for agricultural products. And Due to the recent increase in strawberry consumption, there is also a need for a packaging system for parcel delivery service. In order to establish the criteria for optimum cushioning packaging design of strawberries, the bioyield strength of strawberries by storage time was measured through the ASABE test standards, and the peak acceleration in the resonance frequency and resonance frequency bands of strawberries was measured through the vibration test regulated in the ASTM test specifications. Tray cup pad and corrugated fiberboard box of delivery strawberries were designed using FEM theoretical analysis of contact stress and resonant frequency. In addition, an optimum packaging system was developed with a cushioning and vibration design considering the impact characteristics when distributing agricultural products. Through the performance evaluation and on-site evaluation of the optimum packaging system of strawberries for parcel delivery service, the random PSD test results of the delivery showed a 74% reduction in the acceleration level, and the actual distribution test of the delivery showed that the damage rate of strawberries was not more than 6.7%, indicating that it was possible to use the optimum packaging of strawberries for delivery.

An Home-Delivery Service Management System Using OMA DM Agents (OMA DM 에이전트를 이용한 택배 서비스 관리 시스템)

  • Park, Kee-Hyun;Yoo, Sang-Jin
    • Journal of Korea Society of Industrial Information Systems
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    • v.13 no.2
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    • pp.8-17
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    • 2008
  • Since different methods or protocols have been used to manage various mobile terminals, it has been difficult to manage mobile terminals efficiently. OMA(Open Mobile Alliance), therefore, proposed OMA DM(Device Management) as a standard for device management. In this paper, in an effort to apply the OMA DM concept ta real application area a home-delivery service management system using OMA DM agents is designed and implemented. The home-delivery service management system is developed using SyncML Tool Kit 4.3, SK WIPI SDK and Embedded Visual-C++ under the environment of SK-WIPI Clet. Since the home-delivery service management system is developed using OMA DD which is expected to be installed in most of the mobile terminals, separate lower level program modules for the management system would not be necessary. In order to justify this world some experiments are performed using SK WIPI emulator 1.1., which provides the same execution environments as a real mobile terminals does. Experiments show that the home-delivery service management system developed in this paper, works properly.

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