• 제목/요약/키워드: service, quality measurement

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조직 블로그 사용에 미치는 영향요인 분석 : 조직 블로그 유형의 관점에서 (The Factors Affecting on the Usage of Organizational Blog : The Perspective of the Organizational Blog Type)

  • 김인재;지홍구
    • Journal of Information Technology Applications and Management
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    • 제18권2호
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    • pp.61-89
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    • 2011
  • Blog is a new global phenomenon, but many research papers about organizational blog have not been shown. In this study the influencing factors of the organizational blog usage are empirically investigated, and several guidelines are suggested to IT professionals who involves the design and implementation of the organizational blog. The research model consists of seven independent variables, one dependent variable, and two moderating variables. The following variables are established as the independent variables; information, interface, service, communication, enjoy, performance expectation, and social influence. Two dimensions such as need and orientation are suggested for the moderating variables, and the actual usage is adopted as a dependent variable. As a result of multiple regression analysis using a stepwise method, the independent variables except for interface and communication affect the actual usage of organizational blogs. The moderating effects for need and orientation are partially supported. The implications of this study are as the followings; (1) The empirical factors affecting the usage of organizational blogs are empirically investigated, (2) The affecting factors vary according to the type of organizational blogs, and (3) Some guidelines are suggested for organizational blog's design.

Measurement of a Customer Satisfaction Index for Improvement of Mobile RFID Services in Korea

  • Park, Yong-Jae;Heo, Pil-Sun;Rim, Myung-Hwan
    • ETRI Journal
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    • 제30권5호
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    • pp.634-643
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    • 2008
  • One of the ubiquitous technology fields that have received the most attention recently from technology communities worldwide is mobile radio frequency identification (RFID). Mobile handsets loaded with RFID readers enable the identification and retrieval of information on RFID tagged objects. In Korea, a variety of mobile RFID services are currently being piloted, and their commercial roll-out looks imminent. The goal of this study is to propose, ahead of the commercial launch of mobile RFID services, a customer satisfaction index (CSI) model for this service category and to then measure the CSI to derive practical implications for their providers and pointers related to the improvement of service. A web survey was conducted on Korean mobile phone subscribers who had participated in a mobile RFID pilot program. Using the results of this survey, we tested the CSI model and its hypotheses by employing a partial least-squares-based structural equation model analysis and calculated the index. We further conducted an importance-performance analysis in order to provide insights that may be useful for improving the quality of mobile RFID services.

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문화유산 관광지의 서비스 품질이 관광객 만족에 미치는 영향 -고궁(경복궁)의 전문성과 수정 HISTOQUAL을 중심으로- (Influence of Service Quality on Tourist Satisfaction in Cultural Heritage Tourist Destination -Focused on Expertise of Old Palace(Kyeongbokgung) and Revised HISTOQUAL-)

  • 양해윤;전인오
    • 한국콘텐츠학회논문지
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    • 제13권5호
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    • pp.459-471
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    • 2013
  • 본 연구의 목적은 고궁관광지의 만족도를 측정하기 위하여 필요한 요인을 개발하는데 있다. Frochot & Hughes는 2000년 처음으로 문화유산관광지의 만족도 측정방법인 HISTOQUAL을 개발하였다. 본 연구는 발전된 HISTOQUAL에 전문성 요소를 추가하고자 하였다. 본 연구의 실증연구를 위한 모집단은 서울 경복궁에서 이루어졌으며 504부를 표본으로 하였다. 만족도에 미치는 영향을 검증한 결과 관광지 서비스의 품질이 만족도에 미치는 영향은 유의한 것으로 나타났다. 또한 만족도는 재방문 및 추천의도에 미치는 영향도 모두 유의한 것으로 나타났다.

뇌졸중환자에게 적용된 트레드밀훈련의 효과 및 방법에 대한 체계적 고찰 (A Systematic review of effects and methods of treadmill training applied to stroke patients)

  • 김정자;이종원
    • 대한물리치료과학회지
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    • 제27권2호
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    • pp.63-79
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    • 2020
  • Background: A physical therapy is required to restore motor function of stroke patients, especially gait function improvement is very important to them. Design: Systemic review. Methods: The purpose of this study is to provide objective evidence for the effectiveness of the treadmill training method applied to stroke patients. The literature search for a systematic review was performed on domestic data published from 2010 to 2020 at KISS, RISS, and DBpia. Results: 40 papers meeting the inclusion/exclusion criteria were finally selected. Data analysis was performed according to the research type, intervention method and process, measurement variables, and the risk of bias assessment was conducted as quality evaluation. Conclusion: Various training methods have been suggested and proved that treadmill intervention is an effective method for improving gait and balance. As the goal of rehabilitation for stroke patients is to improve walking and balance, we expect continuous clinical research to continue to establish a more systematic training program and present a new paradigm.

Performance Measurement and Analysis of Intranet using DPE-based Performance Management System

  • Kim, Seoung-Woo;Kim, Chul;Shin, Jae-Kwang;Kim, Young-Tak
    • 한국통신학회논문지
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    • 제27권4C호
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    • pp.282-294
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    • 2002
  • The modern telecommunication networks are composed of various network-type and are managed by various management technologies, such as TMN, SNMP, TINA etc. Furthermore, the network user's needs of real-time multimedia services are rapidly increasing. In order to guarantee the user-requested quality-of-service(QoS) and keep the network utilization at maximum, it is required to manage the network performance continuously after the network is deployed. The performance management function should provide the useful information for the network expansion and the capacity reallocation in the future. In this paper, we propose a DPE-based performance management architecture for the integrated management of the heterogeneous network elements with TMN and SNMP. We propose an approach to provide the Intranet traffic monitoring and analysis function using layered network management concept and distributed processing technology. The proposed architecture has been designed and implemented based on multiprocess and multithread structure to support concurrent processing. To manage the traffic according to the Intranet service categories, we implemented an ITMA(Intelligent Traffic Monitoring Agent) with packet capture library. With the proposed architecture, we could measure and analyze the real Intranet traffic of Yeungnam University.

웹 서비스 품질 모니터링을 제공하는 UDDI 중개자 시스템 (UDDI Broker System Supporting Web Services QoS Monitoring)

  • 염귀덕;민덕기
    • 한국컴퓨터정보학회논문지
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    • 제10권4호
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    • pp.337-344
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    • 2005
  • UDDI 서버는 웹 서비스를 등록하고 검색하는데 사용되는 레지스트리다. 그러나 일반적으로 UDDI 서버는 웹 서비스의 품질에 관한 정보를 제공해주지 않기 때문에 웹 서비스 사용자가 품질 좋은 웹 서비스를 선택하기 위해서는 웹 서비스의 품질에 대한 정보를 제공해주는 중개자와 웹 서비스의 품질을 모니터링하기 위한 측정 요소가 필요하다. 본 논문에서는 웹 서비스의 품질을 모니터링하고 모니터링 결과를 웹기반으로 제공해주는 UDDI 중개자 시스템을 설계하고 구현하였다. 이 UDDI 중개자 시스템은 웹 서비스의 품질 정보를 수치와 그래프로 보여줌으로써 사용자가 품질 좋은 웹 서비스를 선택할 수 있게 해준다. 우리 연구에서는 사용가능성, 성능, 그리고 안정성 측면의 품질을 모니터 링의 측정 요소로 삼았다.

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두유 첨가에 따른 도토리식빵의 색도 및 조직감 특성 변화 (Changes in Color and Textural Properties of Acorn Bread According to Added Amount of Soymilk)

  • 김정미;윤계순;주정임
    • 한국식생활문화학회지
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    • 제31권6호
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    • pp.605-615
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    • 2016
  • The objective of this study was to prepare acorn bread added with soymilk in order to improve its quality and develop the best possible recipe. The loaf volume, color, texture and sensory evaluation of acorn bread added with soymilk 10~40% were measured during the storage period. The L-value significantly decreased upon addition of 40% soymilk. A-value increased, but b-value decreased. During the storage period, the L- and a- values increased except 2 days at room temperature and 7 days in a freezer, whereas b-value decreased. For textural measurement, hardness, springiness, gumminess and brittleness increased significantly upon addition of soymilk. However cohesiveness decreased for 2 days of storage, whereas gumminess and brittleness for 1 day of storage at room temperature. Freezer storage for 1 day reduced cohesiveness, and gumminess for 4 and 7 days, respectively, and brittleness after all storage periods. The sensory evaluation showed that acorn bread added with soymilk 20% produced the best results in color and taste. The bitter aftertaste increased according to addition of soymilk with lower scores. Softness, chewiness and overall preference decreased significantly. Therefore, 10% soymilk addition got the best scores in aftertaste, softness, chewiness and overall acceptances.

Identification of Critical Elements in Water Distribution Networks using Resilience Index Measurement

  • Marlim, Malvin Samuel;Jeong, Gimoon;Kang, Doosun
    • 한국수자원학회:학술대회논문집
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    • 한국수자원학회 2019년도 학술발표회
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    • pp.162-162
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    • 2019
  • Water Distribution Network (WDN) is a critical infrastructure to be maintained ensuring proper water supply to wide-spread consumers. The WDN consists of pipes, valves, pumps and tanks, and these elements interact each other to provide adequate system performance. If elements fail by internal or external interruptions, it may result in adverse impact to water service with different degree depending on the failed element. To determine an appropriate maintenance priority, the critical elements need to be identified and mapped in the network. In order to identify and prioritize the critical elements in WDN, an element-based simulation approach is proposed, in which all the elements composing the WDN are reviewed one at a time. The element-based criticality is measured using several resilience indexes that are newly developed in this study. The proposed resilience indexes are used to quantify the impacts of element failure to water service degradation. Here, three resilience indexes are developed, such as User Demand Severity, Economic Value Loss and Water Age Degradation, each of which intends to measure different aspects of consequences, such as social, economic, and water quality, respectively. For demonstration, the proposed approach is applied to a benchmark water network to identify and prioritize the critical elements.

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Influence of Electronic Word of Mouth on Visitor's Interest to Tourism Destinations

  • APRILIA, Fitri;KUSUMAWATI, Andriani
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.993-1003
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    • 2021
  • The contribution made by the tourism sector is strategic enough to provide job opportunities and increase the state's foreign exchange which will be followed by development in the information and technology sectors. The population of this study includes all domestic tourists who visit the Batu City Angkut Museum over 17 years of age and who have obtained information via eWOM from other tourists. Based on the measurement, a minimum of 160 respondents must be selected as the research sample. Non-probability sampling techniques are used to select samples. Social media had been used by companies to provide information, services, and products related to tourism, and it was utilized by tourists to share information about their traveling experiences. Nowadays, tourists have become more selective and critical in selecting their destinations as they have become good observant in finding adequate information about certain destinations before deciding to visit the place. This reaction can be influenced by positive eWOM communication, positive image, and trust given to certain tourist destinations. Therefore, improving the number of visits requires the management of certain tourism service companies to apply proper marketing strategy and provide various advantages and best service quality to attract more visitors and give satisfaction to visitors.

작업 관련성 근골격계 질환 학위 논문 분석 - 1990년부터 2005년까지 - (Literature Review for Work-Related Musculoskeletal Disorders based on Theses from 1990 to 2005)

  • 이인숙;김순례
    • 한국직업건강간호학회지
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    • 제14권2호
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    • pp.93-107
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    • 2005
  • Purpose: The purpose of this study is to identify the trends of studies on work-related musculoskeletal disorder and to suggest the direction of future research. Method: 144 research thesis for a degree on work-related musculoskeletal disorder were systematic reviewed and published from Jan. 1990 to Mar. 2005. The analyzed using descriptive statistics, an actual number, percentage. Result: As its result the work-related musculoskeletal disorder research which is announced from domestic the doctorate dissertation at the 2004 year 42 the most many 144 dissertation middle most to be 129 in master degree dissertation was 15 in Ph D degree. Dissertation contents character the contents against the result relation that it analyzes especially and a condition and an obstacle was many most at 84. Research plan in most description investigation research 121 the dissertation field to be the especially public health (hygiene, industry and environment) at this 57 most many research object person distribution manufacturing industry in the research object one dissertation was many most at the 40. The tools which are used in each measurement in the question tool which it uses most the question price of land which uses the condition investigation ticket which it made from the NIOSH and the ANSI most many 33, the hazard which analyzes a work attitude in the tool which it uses the RULA was many most at 14. In the stress test tool social psychological healthy measurement PWI (Psychological Wellbeing Index) the dissertation which uses the Job Strain of the Karasek Model to be many most at 19 PWI (Psychological Wellbeing Index) 7 easy use. Work-related musculoskeletal disorder measurement hazard in physiological index and the machinery and tools which it uses there were 9 researches to use an electromyogram most plentifully. With the effect goes to a work-related musculoskeletal disorder they are 33 where the age is many most from general quality. From healthy act with the relation of smoking the year to be many from 16 dissertations. Work of the corpse an attitude (the attitude which is inappropriate) with 5 and the work market the work burglar is many most at 9, the society-support of 36 where the stress is many psychologically most, the stress and service also the most many duty discretion (authority and autonomy) is 6 at the duty demand boat song 9. The service career to be many is 22 of extraordinarily with relation of service. Conclusion: It is recommended the research which it sees being limited in only domestic thesis for a degree the international comparative study to become accomplished. It comes to think with the fact that it will be necessary to make the protocol which it conforms in the civil official guide the test researches for the protocol or arbitration program which is standardized are necessary. Prevention and the civil official of work relation bones and sinews standing total disease hazard scientific base one program is necessary with base.

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