• 제목/요약/키워드: service, quality measurement

검색결과 640건 처리시간 0.024초

CDMA 필드 엔지니어링 시스템 개발 (Development of a CDMA Field Engineering System)

  • 이찬수;임희경;홍성철;임재봉;성영락;오하령
    • 한국정보처리학회논문지
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    • 제7권5호
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    • pp.1500-1510
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    • 2000
  • In this paper, a CDMA (Code Division Multiple Access) field engineering system is designed and implemented for managing cellular telecommunication base stations. For high quality of CDMA service, optimized cell planning is crucial. For such cell planning, base stations must be managed based on analysis of CDMA field dta. The proposed system consists of two modules: a measurement module and au analysis of CDMA field dta. eh proposed system consists of tow modules; a measurement module and an analysis module. The measurement module collects various CDMA field dta and displays them on a vector map in a real-time manner. The analysis module associates measured data with various related information, e.g. base station information, and process them statistically. The proposed system can drastically reduce base station management cost.

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Measurement Scheme for One-Way Delay Variation with Detection and Removal of Clock Skew

  • Aoki, Makoto;Oki, Eiji;Rojas-Cessa, Roberto
    • ETRI Journal
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    • 제32권6호
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    • pp.854-862
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    • 2010
  • One-way delay variation (OWDV) has become increasingly of interest to researchers as a way to evaluate network state and service quality, especially for real-time and streaming services such as voice-over-Internet-protocol (VoIP) and video. Many schemes for OWDV measurement require clock synchronization through the global-positioning system (GPS) or network time protocol. In clock-synchronized approaches, the accuracy of OWDV measurement depends on the accuracy of the clock synchronization. GPS provides highly accurate clock synchronization. However, the deployment of GPS on legacy network equipment might be slow and costly. This paper proposes a method for measuring OWDV that dispenses with clock synchronization. The clock synchronization problem is mainly caused by clock skew. The proposed approach is based on the measurement of inter-packet delay and accumulated OWDV. This paper shows the performance of the proposed scheme via simulations and through experiments in a VoIP network. The presented simulation and measurement results indicate that clock skew can be efficiently measured and removed and that OWDV can be measured without requiring clock synchronization.

안테나 이득을 고려한 EIRP 측정 방법에 관한 연구 (The study on the EIRP measurement methods considering Antenna Gain)

  • 김동호;최동근;신찬수;신호섭;김남
    • 한국전자파학회:학술대회논문집
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    • 한국전자파학회 2003년도 종합학술발표회 논문집 Vol.13 No.1
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    • pp.555-559
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    • 2003
  • Recently, in accordance with the commercialization of novel radio frequency utilization technologies, the radiated power must be rigorously limited for the purpose of protection of wireless facilities against frequency jamming or interference and for maintaining the quality of communication service. At present, the output power is measured from the conducted power for the domestic measurement criterion but is not a real radiated power and inaccurate. So, it is peformed to survey the more precisely accurate measurement scheme and analyze its criterion and methodology in comparison with foreign one. As a result of surveying and analyzing, it is concluded that the U.S. and E.U. is actually using the measurement method in consideration of terms of the Equivalent Isotropic Radiated Power(EIRP) and Effective Radiated power(ERP). In case of the frequency below 1 GHz, the half wave-length dipole antenna is used to measure the ERP and above 1 GHz the horn antenna as a reference antenna is used to measure the EIRP. Therefore, for the domestic purpose it is also necessary to take EIRP and ERP into consideration as a measurement criterion in order to make an accurate measurement and regulation.

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간호과정 적용 평가도구 개발 -입원 및 퇴원 시 간호를 중심으로- (Development of Performance Measures Based on Nursing Process for Admission and Discharge Care)

  • 김금순;김진아;최윤경;김은만;김유정;김미애;김경옥;김을순
    • 임상간호연구
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    • 제17권2호
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    • pp.123-137
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    • 2011
  • Purpose: This study was conducted to develop standards ensuring nursing process-based care of patient admission and discharge, to develop a performance measurement tool evaluating the care applied according to the standards, and finally to determine validity of the standards and the tool. Methods: The standards and the tool were reviewed by a panel of experts and refined based on the panel's suggestions. Validity of the standards and the tool were examined through surveying a total of 302 hospital nurses. Results: The mean validity scores of the performance measurement standards and the tool were 4.11 and 4.09, respectively, out of 5.00. So the performance measurement standards and the tool in this study were found to be acceptable in evaluating quality of nursing care provided at patient admission and discharge. Conclusion: This result indicates that the performance measurement standards and the tool developed in this study are valid instruments to monitor and improve quality of nursing care for patient admission and discharge.

개인피폭선량 측정기관의 품질관리기준 개발 (Quality Control of Radiation Dosimetry Service)

  • 이준행;이상복;장근조;이광용;이현구;김혁주;진계환
    • 한국의학물리학회지:의학물리
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    • 제20권4호
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    • pp.253-259
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    • 2009
  • 방사선관계종사자에 대한 개인피폭선량 측정의 정확성 및 신뢰성을 확보함으로써 방사선관계종사자의 건강을 보호하고 국민보건 수준향상에 기여하기 위한 개인피폭선량 측정기관의 선량측정 품질관리 기준을 국제기준에 적합하도록 개발할 필요성이 제기되고 있다. 국내 의료기관에서의 개인선량 관련법은 ANSI N13.11-1993 규정을 참조하고 있으나 미국을 비롯한 해외 여러 나라에서는 시험 범주를 줄이고 기준을 강화한 ANSI N13.11-2001을 이미 반영하여 개인피폭선량을 측정하고 있다. 제안하는 방법은 ANSI N13.11-2001을 참고하여 기준을 단순화하였고 유리선량계와 광자극선량계 같은 현재 법률에서 인정하지 않는 첨단기술을 이용하는 것을 막거나 방해할 수 있는 조치를 취하지 않으려고 하였다. 본 논문에서 제안하는 측정기관 품질관리기준은 개인피폭선량 성능시험기준은 관련법규개정에 참고할 수 있고, 측정기관 지도 감독에 활용할 수 있다.

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브랜드 인지도와 관여도가 제품 품질 선택에 미치는 영향에 관한 연구 (An Effect of Brand Awareness and Involvement upon Choice of Product Quality)

  • 한경희;조재립
    • 품질경영학회지
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    • 제32권1호
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    • pp.102-112
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    • 2004
  • Keep in step in trend that interest for brand is rising and enterprise should tries to customer to Inform own brand. The mayor is diversified and work this which make correct product or brand on customer need is work which our enterprise does now. And should judge the availability whether customer is satisfied to product according to the brand. Because this can be the most important matter which is kept customer and create profit that is enterprise's ultimate object. In this study, customer measured brand enforcing to blue jeans clothing company how is recognizing and distinguishes brand forefinger to low rank group with high position group. And, measured satisfaction by each group. Measured new concept that is when enforce customer satisfaction, expectation which is existent theory, result, Involvement with inconsistency theory making grafting and confirmed that involvement is factor influencing in customer satisfaction measurement.

모바일 커뮤니티 사이트에서 QSL모형 적용: 탐색적인 접근 (The application of QSL model in mobile community site: Exploratory Approach)

  • 김계수;김용철;신종섭
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2006년도 춘계학술대회
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    • pp.23-27
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    • 2006
  • Internet community's popularity Is growing at an impressive rate. Sooner or later, most people come face to face with the decision of using the mobile internet or mobile community. This study developed and empirically tested a research model, QSL(Quality-Satisfaction-Loyalty) model. The reliability and validity of the measurement test were peformed. Based on a survey at university, this study showed that consultation system is significant on overall customer satisfaction. The possibility of human network is very important in generating overall customer satisfaction. We empirically found that the important role of customer satisfaction as partial moderating factor between service qualities and customer loyalty.

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모바일 병원정보시스템 사용성에 대한 실증연구 (A Case Study of a Mobile Hospital Information System Usability)

  • 안명진;양준영;류효선;박찬석
    • 한국병원경영학회지
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    • 제18권4호
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    • pp.97-112
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    • 2013
  • This study is a proposal of quality scale and measurement for the Mobile Hospital Information System Usability used to the Chungnam National University Hospital in Daejeon Korea. This study is to provide decision- making guideline for hospital managers and to provide feedback for the users' information needs in Mobile Hospital Information System. The target people of the study were medical doctors in Chungnam National University Hospital. The service contexts of usability were request of medical Care, Vital sign check of Patient, Care Agreement of Patient, Blood management, Check of care state, Sign of choice doctors, Query of doctor order and patient measurement result. The Usability factors were the efficiency, effectiveness and satisfaction of quality model ISO9241-11. This study shows that the Mobile HIS is used for the communication and education between doctor and patients. Especially, The Care Agreement of Patient is a part of the most utilized in the Mobile HIS.

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잔류물질분석의 국제공인시험기관 인정 관련 고찰 (Study on international accreditation for residue analysis laboratory)

  • 김미경;조병훈;김동규;윤선종;임채미;박수정;김희진;김연희;김수연;윤소미;권진욱;손성완;정갑수;이주호;강문일
    • 대한수의학회지
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    • 제46권4호
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    • pp.295-304
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    • 2006
  • Residual materials such as veterinary drugs, environmental contaminants, and pesticides are affecting food safety. High resolution techniques and quality controls are needed to analyze these materials from part per million to part per trillion quantities in food. In order to achieve quality results, standardized methods and techniques are required. Our laboratories were prepared to obtain a certificate of accreditation for ISO/IEC 17025 in the analytical criteria of animal drugs, dioxins, pesticides, and heavy metals. ISO together with IEC has built a strategic partnership with the World Trade Organization with the common goal of promoting a free and fair global trading system. ISO collaborates with the United Nations Organization and its specialized agencies and commissions, particularly those involved in the harmonization of regulations and public policies including the World Health Organization and CODEX Alimentarius for food safety measurement, management and traceability. Our goal was to have high quality analysts, proper analytical methods, good laboratory facilities, and safety systems within guidelines of ISO/IEC 17025. All staff members took requirement exams. We applied proficiency tests in the analysis of veterinary drugs (nitrofuran metabolites, sulfonamide and tetracyclines), dioxins, organophosphorus pesticides, and heavy metals (Cd, Pb, As) to the Food Analysis Performance Assessment Scheme (FAPAS) at Central Science Laboratory, Department for Environment Food and Rural Affairs (DEFRA), England. The results were very satisfactory. All documents were prepared, including system management, laboratory management, standard operational procedures for testing, reporting, and more. The criteria encompassed the requirements of ISO/IEC 17025:1999. Finally, the Korea Laboratory Accreditation Scheme (KOLAS) accredited our testing laboratories in accordance with the provisions of Article 23 of the National Standards Act. The accreditation will give us the benefit of becoming a regional reference laboratory in Asia.

서비스 수준 측정 및 교체점 평가에 의한 소프트웨어 교체시기 예측 기법 (Software Replacement Time Prediction Technique Using the Service Level Measurement and Replacement Point Assessment)

  • 문영준;류성열
    • 정보처리학회논문지:소프트웨어 및 데이터공학
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    • 제2권8호
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    • pp.527-534
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    • 2013
  • 소프트웨어는 업무의 변화 및 사용자의 요구사항에 따라서 변경이 수반되므로, 내부 복잡도가 증가하고 비용이 발생한다. 이러한 과정이 반복되면 어느 시점에서는 유지보다는 교체가 더욱 효율적이다. 본 연구에서는 업무단위의 소프트웨어 그룹별로 사용자에게 제공하는 서비스 불만 지수와 교체점 평가 지수에 따라 교체시기를 예측하였다. 첫째, 퍼지추론을 이용하여 서비스 수준의 사용자 불만족도를 평가하기 위한 방법과 지표를 개발하였고 둘째, 소프트웨어의 품질, 비용, 신기술을 반영한 교체점 평가 방법을 수립하였으며 셋째, 사용자 서비스 측정값과 교체점 평가 값과의 간격에 따라 교체시기를 예측하는 기법을 제시하였다. 본 연구에서 제시하는 예측기법의 타당성을 검증하기 위하여 3개 조직의 업무솔루션을 대상으로 실험한 결과, 서비스 불만 지수는 약 16% 하락하였으며 교체점 평가 지수는 약 9% 상승하였다.