• Title/Summary/Keyword: satisfaction-dissatisfaction

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Satisfaction and Dissatisfaction Factors on Rural Tourism, Focused on rural tourists visiting Buraemi community (CIT를 이용한 농촌관광의 만족.불만족 요인에 관한 연구 -부래미 마을 방문객을 중심으로-)

  • Ryu, Si-Young;Um, Seo-Ho
    • Journal of Korean Society of Rural Planning
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    • v.14 no.3
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    • pp.11-17
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    • 2008
  • Drawing on Herzberg's two-factor theory, this article suggests that visitors to rural tourism base their overall evaluation with an experience on their consideration of two types of aspects referred to as either 'motivators' and 'hygienes' by using the critical incident technique. 233 critical incidents described by 121 participants are categorized into three exclusive factors which are named as experiential factor, cognitive factor, and affective factor. The application of Herzberg's two-factor theory to rural tourism suggests 'satisfiers' to come from the experience-activity itself, experiential factor. While more peripheral elements constitute 'dissatisfiers', cognitive factor. The paper provides the advancement and broad application of Herzberg's theory to further understand rural tourists satisfaction.

The Influence of Social Media Affinity on Eating Attitudes and Body Dissatisfaction in Philippine Adolescents

  • Tadena, Shannen;Kang, So Ra;Kim, Shin-Jeong
    • Child Health Nursing Research
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    • v.26 no.1
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    • pp.121-129
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    • 2020
  • Purpose: This study aimed to examine the influence of social media affinity on eating attitudes and body dissatisfaction among adolescents in the Philippines. Methods: The participants were 114 junior high school students enrolled in 7th to 10th grade in Cavite Province, Philippines. The collected data were analyzed in SPSS, using descriptive statistics, the independent t-test, one-way analysis of variance, Pearson correlation coefficients, and stepwise multiple linear regression. Results: The factors affecting eating attitudes were body dissatisfaction (β=-.47, p<.001), social media affinity (β=.33, p<.001) and grade (10th grade) (β=-.28, p<.001), and the factors influencing body dissatisfaction were eating attitudes (β=-.65, p<.001) and social media affinity (β=.17, p=.041). Conclusion: In order to promote healthy eating attitudes and to improve body satisfaction among Philippine adolescents, educational strategies tailored to social media users will be needed.

Effect of Social Pressure Related to Appearance and Body Image Dissatisfaction on Mental Health in Adolescents (청소년의 외모 관련 사회적 압박감, 신체상 불만족이 정신건강에 미치는 영향)

  • Yun, Hyun Jung
    • Journal of Home Health Care Nursing
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    • v.27 no.1
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    • pp.92-101
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    • 2020
  • Purpose: This study aimed to identify the influence of social pressure related to appearance and body image dissatisfaction on mental health in adolescents. Methods: Participants included 293 high school students. The data were collected from March 4 to 29, 2019, and were analyzed using t-test, ANOVA, Pearson's correlation coefficient, and multiple linear regression with SPSS ver. 21. Results: Mental health was positively correlated with social pressure related to appearance and body image dissatisfaction. Factors influencing mental health were peer pressure (β=.28, p<.001) and parental pressure (β=.22, p<.001) related to appearance; body image dissatisfaction (β =.11, p=.034); "high" (β=-.18, p=.004) and "moderate" (β=-.22, p<.001) perceived school achievement; and "satisfied" response to school satisfaction (β=-.27, p=.028). These factors explained 32% of the variance in mental health. Conclusion: These results imply the need to develop effective intervention programs that enhance body image satisfaction to prevent poor mental health in adolescents.

Foodservice Satisfaction of Patients over 60 according to the Type of Foodservice Operation: The Case of B Hospital (급식운영방식에 따른 60세 이상 환자들의 급식 만족도 - B병원을 대상으로 -)

  • Lee, Shin Hey;Choi, Jung Hwa
    • The Korean Journal of Community Living Science
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    • v.26 no.4
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    • pp.683-696
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    • 2015
  • This study measures patients' meal satisfaction according to the type of operation (self-operation and contract operation) and identifies improvement areas. A survey was conducted using 183 contract operation patients and 60 self-operation patients receiving general meals. The mean score for satisfaction for the whole sample was 3.42 (self-operation = 3.51; contract operation = 3.39), and self-operation satisfaction was significantly higher than contract operation satisfaction. Mean scores were 2.98 for food, 3.26 for menu composition, 3.57 for sanitation, 3.78 for distribution meal services, and 3.50 for menu information. Self-operation showed a higher satisfaction level than the contract operation in food and menu composition. The ccontract operation showed a higher level of satisfaction than self-operation in sanitation, distribution meal services, and menu information. In terms of feeling dissatisfaction with meal services, both groups showed the highest dissatisfaction with food and menus, and both groups agreed on food and menus that required the greatest improvement. Based on the results, contract operation managers should develop and apply menus considering their preferences. Dietitians of self-operation strengthen communication between meal service staff and patients by carrying out periodic and systematic service education on self-operation.

An Exploratory Study on Marital Dissatisfaction and Extramarital Relations among married Women (기혼여성의 결혼 불만족과 혼외관계에 대한 탐색적 고찰)

  • 공미혜
    • Journal of the Korean Home Economics Association
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    • v.40 no.1
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    • pp.195-208
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    • 2002
  • This study examines how marital dissatisfaction is connected with extramarital relations among married women. To explore this subject,1 am using in-depth interview techniques. The data from 16 married women who involved (and are involving) extramarital relations are collected in semistructured interviews. In this article, I describe four specific types of extramarital relations with particular relevance to marital dissatisfaction: (1) temporary extramarital relations caused by marital dissatisfaction, (2) positive extramarital relations as maintaining dissatisfied marriage, (3) unavoidable extramarital relations as breaking dissatisfied marriage, and (4) extramarital relations as a part of life with satisfied marriage. With these results, I believe that equity theory could be applicable in explaining the relationships between marital satisfaction and extramarital relations. There are limitations when the qualitative research is analyzed. One problem is measurement. It is difficult to measure equality (or equity), life dissatisfaction, and other concepts. furthermore, this study is not abbe to explain causal relationships among equality, life dissatisfaction, actual extramarital relations. The future study should perhaps be in quantitative research focused on the causal model in which all exchange variables are conceptualized and properly measured for the intimate relationship.

The Relationship between Job Dissatisfaction and Turnover in a Deluxe Hotel and a Family Restaurant (호텔 및 패밀리레스토랑 종사원의 불만족이 이직의도에 미치는 영향)

  • Jung, Hyo Sun;Yoon, Hye Hyun
    • Korean journal of food and cookery science
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    • v.31 no.5
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    • pp.635-641
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    • 2015
  • This study considers the influence of the job satisfaction of employees at deluxe hotels and family restaurants on turnover intent, and seeks to analyze the moderating effects of company type (deluxe hotel and family restaurant) on the relationship between job dissatisfaction and turnover intent. Based on a total of 408 employees, this study reviewed the reliability and validity of the results obtained from empirical research using the Amos program. The hypothesized relationships in the model were tested simultaneously using structural equation modeling (SEM). The major findings are as follows. Job dissatisfaction was separated into five factors: the work itself, promotion, pay and benefits, supervision, and co-workers. The empirical results indicate that job dissatisfaction positively influences the turnover intent of employees. More specifically, the work itself (${\beta}=0.346$, p<0.001), and supervision (${\beta}=0.281$, p<0.001) significantly affects employees' turnover intent, whereas promotion, pay and benefits, and co-workers did not. Therefore, the turnover intent of employees at hotels and family restaurants decreased when they were motivated by strategies related to job dissatisfaction. In addition, the findings demonstrated that the company type moderated the effect of job dissatisfaction (e.g., co-worker) on turnover intent. Limitations and future research directions are also discussed.

A Study on the Factor of Satisfaction or Dissatisfaction of e-Learning Using Kano Model and Timko's Customer Satisfaction coefficients (Kano 모델과 Timko의 고객만족계수를 이용한 이러닝 만족 및 불만족 요인에 관한 연구)

  • Bae, Jae-Hong;Shin, Ho-Young
    • Journal of the Korea Convergence Society
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    • v.10 no.7
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    • pp.325-333
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    • 2019
  • This study was conducted to investigate the factors affecting satisfaction and dissatisfaction of e-learning learner students using Kano model and Timko's customer satisfaction coefficient. The results of the analysis showed that firstly, the students are highly satisfied when it is convenient to learn visually and audibly, when the students can ask questions at any time, and when the professor was interested in the students. Second, the rational criteria and accurate evaluation of grades and assignments were confirmed as factors that should be satisfied. Third, unlike the results of the basic study that the students use e-learning due to the convenience of learning time and learning space and the ease of learning process, it is no longer an attractive factor to use e-learning. The results of this study suggest that it is possible to present effective directions for the development of e-learning education and strategic application of each factor classified by the two-dimensional recognition method.

Classifying Quality Attributes of Public Services in Gochang Jayeonmadang using Kano Model (카노 모델을 이용한 고창 자연마당의 서비스 품질 속성 분류)

  • Hong, Jin-Pyo;Shim, Yun-Jin;Kang, Pil-Goo;Choi, Young-Ja;Eo, Yang-Jun;Seo, Kyung-Won
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.24 no.4
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    • pp.47-60
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    • 2021
  • This study was conducted to classify quality attributes for quality elements of public service targeting Gochang Jayeonmadang and analyze their impact on resident satisfaction and dissatisfaction by each service quality element by using the Kano model and the customer satisfaction coefficient and dissatisfaction coefficient of Timko(1993). As a result of the study, all 20 quality elements of public service were classified as one-dimensional attributes. Since the Jayeonmadang project restores the damaged natural environment and restores the ecosystem, it is judged that satisfaction is proportionately satisfied as the natural environment has been restored and the ecosystem has been restored. According to Timko (1993)'s analysis of customer satisfaction coefficient, it is believed that the most effective way to improve residents' satisfaction is to carefully establish and implement maintenance plans and to create a good environment to ensure that plants have settled.

An Analysis of Daily Life of the Early Retirees : Content Analysis of Sources of Life Satisfaction/Dissatisfaction (조기퇴직자의 생활적응 지원체계 구축을 위한 일상생활 조사연구 : 일상생활 만족/불만족 근거에 대한 내용분석을 중심으로)

  • Han, Hye-Kyung
    • Korean Journal of Social Welfare
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    • v.51
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    • pp.287-310
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    • 2002
  • The purpose of this study was to investigate how early retirees spent their days and how daily life was experienced. In order to cover as many aspects as possible of the subject, this study examined sources of life satisfaction/dissatisfaction. Data were drawn from in-depth interviews in which 101 early retirees residing in Seoul. The Majority of early retirees in this study were at least somewhat dissatisfied with their daily life. Content analysis of reasons for life satisfaction/dissatisfaction revealed that the sources were categorized into 6 categories and 66 specific sources. Analysis of sources of life satisfaction revealed that early retirees mentioned most frequently as their sources of life satisfaction in this order: subjective emotions, family relations, stability of economy, positive attitude on retirement. Analysis of sources of life dissatisfaction revealed that life dissatisfaction was intimately connected with the loss of work role, family, unstability of economy, and ill preparation for retirement. Implications for macro and micro alternatives to support early retirees were provided.

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Analysis of the Effects of Walking Environment Components on Pedestrian Satisfaction and Dissatisfaction

  • Lee, Meesung;Lee, Heejung;Kim, Taeeun;Hwang, Sungjoo
    • International conference on construction engineering and project management
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    • 2022.06a
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    • pp.863-870
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    • 2022
  • Unsatisfactory urban walking environment stresses urban residents, and may cause mental illness and chronic diseases by reducing walking activities. Therefore, establishing a high-quality walking environment that can promote walking activities in urban residents has emerged as an important issue. The walking environment consists of various components, such as trees, stairs, streetlights, benches, signs, fences, and facilities, and it is essential to understand which components and their settings act as satisfiers or dissatisfiers for pedestrians, to create a better quality walking environment. Therefore, this study investigated pedestrian satisfaction and dissatisfaction as a function of various environmental components through a survey using walking environment images. The results revealed that most of the walking environment components except the braille block and treezone exhibited significant correlations with pedestrian satisfaction. Particularly, safety-related component (e.g., adjacent roads, parked cars, traffic cushions, and car separation), and landscape-related components (e.g., trees and green), as well as the material settings of landscape facilities (e.g., wooden fences, benches, stairs, and walkway surfaces) correlated with pedestrian satisfaction. The results of this study can contribute to the extraction of useful features to evaluate pedestrian satisfaction as a function of the walking environment. The research outcome is expected to assist in the effective arrangement of walking environment components and their settings, which will ultimately contribute to significantly satisfactory walking environment and encourage walking activities.

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