Fig. 1. Kano Model
Fig. 2. Classification Chart of Timko QualityCharacteristics
Fig. 3. Conceptual Model
Table 1. Quality Factors of Kano Model
Table 2. Quality Factor Evaluation Table
Table 3. Customer Satisfaction Coefficient
Table 4. SERVQUAL 5 Dimensions
Table 5. Demographic Characteristics of Respondents
Table 6. Analysis Results of Kano Model
Table 7. Customer Satisfaction Coefficient of Timko
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