1 |
Albattat AR. 2013. Employee dissatisfaction and turnover crises in the Malaysian hospitality industry. Int J Bus Manag 8(5):62-71
|
2 |
Anderson J, Gerbing D. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychol Bull 103(3):411-423
DOI
|
3 |
Betty RW, Schnier CE. 1981. Personnel adminstration: An experimental skill building approach. 2nd ed. Addison-Wesley Publishing, New York, NY, USA. pp 45-48
|
4 |
Bockman JF, Gougher RL. 1971. Individualized instruction. Foreign Lang Annal 4(4):420-424
DOI
|
5 |
Chung TW, Han JW, Kim TH. 2008. Negative emotion, job dissatisfaction, and counterproductive work behavior of employees in a sport organization. J Sport Leisure Stud 33(1):337-346
|
6 |
Farrell D. 1983. Exit, voice, loyalty, and neglect as responses to job dissatisfaction: a multidimensional scaling study. Acad Manag J 26(4):596-607
DOI
|
7 |
Friedlander F. 1965. Relationships between the importance and the satisfaction of various environmental factors. J Appl Psychol 49(3):160-164
DOI
|
8 |
Herzberg F. 1979. Motivation and innovation: Who are workers serving? California Manag Rev 22(2):60-70
DOI
|
9 |
Hu X, Kaplan S, Dalal RS. 2010. An examination of blue- versus white-collar workers' conceptualizations of job satisfaction facets. J Vocat Behav 76(2):317-325
DOI
|
10 |
Jung HS, Yoon HH. 2009. A study on the effects of the ethical management in hotel upon employees' person-organization fit, job satisfaction, turnover intent and organization performance. J Hosp Tour Stud 18(1):59-83
|
11 |
Kang HJ, Yoon HH. 2006. The effect of job satisfaction factors on turnover intention of hourly paid temporary workers in family restaurant. J Hosp Tour Stud 15(4):89-103
|
12 |
Kim HW, Park SH. 2014. The influence of beauty employees' job stress and self-esteem on job satisfaction, job dissatisfaction and turnover intent. Korean Soc Cosmetol 20(5):909-917
|
13 |
Kim JH, Lee SJ, Baik KB. 2011. An empirical study on the relationship between job dissatisfaction and creativity. J Information Syst 30(1):107-128
|
14 |
Lee JS. 2005. A study on job stress and turnover intention of hotel and family restaurant. Korean J Culin Res 11(4):150-163
|
15 |
Kim JH. 2013. The effects of hotel employees affectivity and emotional labor on job satisfaction and turnover intention. J Distribution Sci 16(5):89-99
|
16 |
Koo HJ, Ko JY. 2007. Effects of burnout in the casino industry on organization commitment, job satisfaction, job dissatisfaction and intention to leave. J Hosp Tour Stud 9(4):144-159
|
17 |
Kwon JO. 2014. Investigating factors of internal marketing affecting a rise in employees' job satisfaction and job performance and a decrease of turnover in a tourist resort industry. Korean J Tour Res 18(4):1-23
|
18 |
Lee SH, Kim HS. 2014. The effect of restaurant employees' prior turnover experience on their job satisfaction and turnover intention. J Hosp Tour Stud 23(3):245-258
|
19 |
Lee WY. 2014. The effect of job stress on job satisfaction and turnover intention among hotel employees: The moderating role of switching costs. Korean J Tour Res 29(4):1-21
|
20 |
Mael F, Ashforth BE. 1992. Why people stay: Using job embeddeness to predict voluntary turnover. Acad Manag J 44(6):1102-1121
|
21 |
Mobley WH. 1977. Intermediate linkages in the relationship between job satisfaction and employee turnover. J Appl Psychol 62(1):237-240
DOI
|
22 |
Mobley WH. 1982. Employee turnover: causes, consequences, and control, reading, mass. Addison-Wesley Publishing, New York, NY, USA. pp 10-11
|
23 |
Pathman DE, Konrad TR, Williams ES, Scheckler WE, Linzer M, Diuglas J. 2002. Physician job satisfaction, dissatisfaction, and turnover. J Fam Pract 51(7):593
|
24 |
Sohn JK, Kim KS. 2015. A study on the influence that emotional labor of hotel employee has on job satisfaction and turnover intention. Korean J Tour Res 30(4):315-337
|
25 |
Shin JY, Choi KS, Lee SH, Lim BK. 2005. A study on the job satisfaction and turnover of Kitchen employees in the hotel industry and those in the food service industry. J Culture Tour Res 7(1):75-100
|
26 |
Snipes RL, Oswald SL, LaTour M, Armenakis AA. 2005. The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis. J Bus Res 58(10):1330-1339
DOI
|
27 |
Sohn HK. 2011. The relationship between burnout, job satisfaction, and job dissatisfaction and response behavior: an application of Farrell's EVLN model. J Tour Sci 35(2):293-314
|
28 |
Sung KH, Lee JH. 2010. The effect of upscale hotel employees' job satisfaction on intention to turnover according to demographic characteristics. Korea J Tour Hosp Res 24(1):273-287
|
29 |
Vangel K. 2011. Employee response to job dissatisfaction. Schmidt Labor Research Center Seminar Series, University of Rhode Island, Kingston, RI, USA. pp 1-17
|
30 |
Yoo JH. 1994. Two - factor theory of job satisfaction : An analysis of three critical studies. Yonsei Univ Soc Sci Res 25(1):111-150
|