• Title/Summary/Keyword: satisfaction levels

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A Survey on the Outsourcing Usage of Logistics Service Users in China -Focused on Area of Shanghai- (중국 물류서비스 이용자들의 아웃소싱 관행에 관한 조사연구)

  • Fu, Qin-Qin;Bae, Jung-Han;Kim, Gwi-Ok
    • Journal of Korea Port Economic Association
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    • v.25 no.1
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    • pp.249-270
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    • 2009
  • This paper analyses the results of the survey questionnaires which are made for logistics services users in Shanghai, China. Based an 158 valid users' responses, the study results show that the typical outsourcing logistics users prefer to set up long term relationship with providers and buy services from multiple providers. Most users are satisfied with their providers and believe that outsourcing logistics services has led to positive impact on their customer satisfaction, logistics service levels and revenue improvement. Price levers, core competences, reputation are critical in the selection of an outsourcing logistics provider for users in this study. This study indicates that the market for 3PL services in China has a reasonable potential fur further development, though 3PL practices are still at a nascent stage in China. This paper presents full details and implications of the results of th£ survey and then provides some helpful suggestion for th£ development of Chinese logistics industry and Chinese logistics companies.

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Body Image Recognition, Nutrition Knowledge and Nutrient Intakes of Middle School Students according to the Obesity Index (중학생들의 비만도에 따른 체형인식, 영양지식, 영양소 섭취상태)

  • Jang Hyun-Sook
    • Journal of Korean Home Economics Education Association
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    • v.18 no.2 s.40
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    • pp.97-110
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    • 2006
  • The purpose of this study was to investigate body image, nutritional knowledge and nutrient intakes of middle school students according to obesity index. In body image awareness, about half of the total subjects recognized their body image correctly. Perceived nutrition knowledge is higher in female students than in male students; however there was no difference about accuracy. All groups had a higher protein intake than recommended levels. In examining the correlation of each factors, there was a significant correlation between satisfaction of body weight and body image recognition(p<0.01).

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A Study on Establishing the School Grouping System of Middle School -Focusing the Middle School in Gwangju Metropolitan City- (중학교 학교군 및 중학구 설정을 위한 조사 연구 -광주광역시 중학교를 중심으로-)

  • Lee, Hwa-Ryoung;Ha, Bong-Woon;Dong, Jae-Wook
    • Journal of the Korean Institute of Educational Facilities
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    • v.18 no.3
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    • pp.3-11
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    • 2011
  • This study aims at proposing some reform measures for the middle school grouping system in Gwangju Metropolitan City, which is divided 86 middle schools into 10 clusters and 3 school districts. In doing so, it analyzes the present status of educational environment and student walking distance in each school district such as the number of student per teacher, the student density, the school size and the gender ratio in class. And it conducts a survey of 5,363 middle school students, 3,966 parents and 1,007 teachers, also evaluates their satisfaction levels and needs with the student allocation system. As the result of the survey and data analysis, it finds out some problems in some school districts which are gender imbalance in class, the preference for private middle schools and inconvenience in commuting to school. To solve these problems, the study suggests the better alternatives to replace the current system. Firstly, to set up the basic fundamental principles detailed in 3 action plan, which emphasize the adherence to a close-range allocation, the appropriate size of school and class, and the equalization of educational environment. Secondly, to establish the information system for managing the school district in order to be more objective and transparent. Finally, it gives a concrete proposal which divides the 10th school grouping system into the 11th. The result would be expected to ease the gender imbalance and the concentration of private middle schools, to improve the student walking condition to school.

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Migration Preparation and Adaptation to Rural Area of Returning Farmers after Retirement (은퇴 후 귀농인의 농촌 이주준비 및 농촌 적응과정 실태에 관한 연구)

  • Park, Gong-Ju;Kim, Yang-Hee;Park, Jeong-Yun
    • Journal of the Korean Home Economics Association
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    • v.45 no.1
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    • pp.9-21
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    • 2007
  • This research investigated the retired elderly who had moved to rural areas. The propose of the study was to examine the point at which there must be a difference in the patterns of a return to farming and determine the actual condition of their preparations for migration. This study had surveyed 408 seniors who wereare over 50 years old and had moved to rural areas after their retirement and analyzed the data by the SPSS PC 11.0 program. The results were as follows. First, the relevancy of U-turn, J-turn, and I-turn types that were affected by social demography was found to be dependent on their education levels and family patterns. Second, the actual conditions of the process of preparation by the types of a return to the farming were different according to the motivation and preparation fund. Nevertheless, the most important factor was the influence of their spouses. Third, the actual conditions of the process of adaptation by the patterns of a return to the farming showed no difference between the degree of efforts of the social supportand elevation of the friendship among the neighbors. The recognition of rural life problems were more acquainted towards the area of farming life. Among the 6 problem areas, leisure, health care, and economic problems were highly considered.

An Analysis of IoT Service using Sentiment Analysis on Online Reviews: Focusing on the Characteristics of Service Providers (감성분석을 활용한 사물인터넷(IoT) 서비스 리뷰 분석: 사업자 특성에 따른 차이를 중심으로)

  • Ryu, Min Ho;Cho, Hosoo
    • Journal of Korea Society of Industrial Information Systems
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    • v.25 no.5
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    • pp.91-102
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    • 2020
  • The Internet of Things (IoT) is characterized as the market where various companies compete for the same consumers. Thus, there are differences in functions and performance provided by the main business area and other characteristics of the service providers. This paper investigates whether satisfaction with the service provided depends on the characteristics of the operator by using sentiment analysis of comments. To achieve this goal, word importance analysis and sensitivity analysis are conducted on 34,310 reviews of 41 applications registered in the Google Play. The review analysis was conducted at various levels, including TD-IDF (Term frequency-inverse document frequency) value of keywords, service sectors, the origin of providers, and domestic/foreign providers. The results show that users' overall assessment of IoT services was found to be low, and smart homes received relatively high reviews compared to other services, and manufacturing-based and overseas providers received relatively higher evaluations than others.

Distributed Development and Evaluation of Software using Agile Techniques (애자일 기법을 이용한 소프트웨어 분산 개발 및 평가)

  • Lee, Sei-Young;Yong, Hwan-Seung
    • The KIPS Transactions:PartD
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    • v.16D no.4
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    • pp.549-560
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    • 2009
  • The Agile movement is a phenomenon that is part of the next phase of the software engineering evolution. At the same time, globally distributed software development is another trend delivering high-quality software to global users at lower costs. In this paper, Agile Framework for Distributed Software Development (AFDSD) has been suggested, and Chameleon project of Yahoo! Inc. has been implemented based on the framework. Also, the project has been evaluated by measuring Agile adoption and improvement levels, degrees of agility and agile project success, and comparing the performance and quality with the previous version. The overall performance and satisfaction with Chameleon increased by more than 30% since Agile techniques were adopted. Our objective is to highlight successful practices and suggest a framework to support adoption and evaluation of Agile techniques in a distributed environment.

Effects of Subjective Socioeconomic Status on Relative Deprivation and Subjective Well-being among College Students: Testing the 'Silver-Spoon-Discourse' based Belongingness in Korean Society (주관적 사회계층 인식이 상대적 박탈감과 주관적 안녕감에 미치는 영향: 수저담론 기반 귀속의식의 실증 분석 연구)

  • Yoo, Gye Sook;Yang, Da Yeon;Jeong, Baek
    • Human Ecology Research
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    • v.57 no.3
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    • pp.329-340
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    • 2019
  • The 'Sliver-Spoon-Discourse' is currently witnessing growing complaints about the polarization and a sense of despair among many young people in Korean society. The 'Sliver-Spoon-Discourse' that compares one's subjective socioeconomic status to a spoon implies a sense of psychological superiority or deprivation. The present study empirically tested the current popular 'Sliver-Spoon-Discourse' based belongingness and explored how subjective socioeconomic status may affect the psychology of young people. This study examined the effects of subjective socioeconomic status on individual relative deprivation and subjective well-being. Data were collected from 307 undergraduate students enrolled at universities located in Seoul with both parents alive. The findings of this study were as follows. First, student respondents reported moderate levels of subjective socioeconomic status, relative deprivation, and subjective well-being. Second, after controlling for respondents' gender, age and family income, the students' subjective socioeconomic status was negatively associated with their level of relative deprivation. Finally, after controlling for respondents' sociodemographic characteristics, the students' subjective socioeconomic status was not significantly related to all the three sub-factors of life satisfaction, positive emotion and negative emotion as well as total subjective well-being. The results indicate that 'Sliver-Spoon-Discourse' based belongingness may instigate relative deprivation of young people without affecting their subjective well-being. The implications of the results are discussed for youth programs and policies.

An Object-Oriented Design Framework for Developing Product-Service Systems (제품-서비스 시스템 개발을 위한 객체 지향 설계 프레임워크 개발)

  • Oh, Hyung Sool;Moon, Seung Ki
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.168-176
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    • 2015
  • Trends of integrating products and services lead to the emergence of Product-Service System (PSS). To implement and embody a PSS solution in new product development, a comprehensive design framework is allowed designers to facilitate the design factors of the PSS in complex business environments. A physical product, containing functionalities for services, is the role of medium between customers and a manufactures. Customers can access those metaphysical interfaces to utilize the product fully or expand its performances. The PSS is aiming to prolong its lifecycle while maintaining its expected quality. Since the quality can be represented as a measure which belongs to user's perspective, guaranteeing certain level of quality can be interpreted to sustaining customer satisfaction. The objective of this paper is to propose a PSS design framework to identify design factors for developing products and services by integrating object-oriented concepts and blueprinting in context of a business ecosystem. The proposed model is developed based on relationship products and services matching with their design factors. The products and the services are then brought together to form a PSS. Functions and processes can be categorized to identify the design factors in different levels using the object-oriented concepts. Objected-oriented concepts provide PSS analysis tools for describing a business process or a workflow process in the PSS. The blueprint is used to identify the relationships between the products functions and the service processes that are offered as part of a job. To demonstrate of the effectiveness of the proposed model, we use a case study involving a smart phone.

Evaluating Interactive Fatigue Management Workshops for Occupational Health Professionals in the United Kingdom

  • Ali, Sheila;Chalder, Trudie;Madan, Ira
    • Safety and Health at Work
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    • v.5 no.4
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    • pp.191-197
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    • 2014
  • Background: Disabling fatigue is common in the working age population. It is essential that occupational health (OH) professionals are up-to-date with the management of fatigue in order to reduce the impact of fatigue on workplace productivity. Our aim was to evaluate the impact of one-day workshops on OH professionals' knowledge of fatigue and chronic fatigue syndrome (CFS), and their confidence in diagnosing and managing these in a working population. Methods: Five interactive problem-based workshops were held in the United Kingdom. These workshops were developed and delivered by experts in the field. Questionnaires were self-administered immediately prior to, immediately after, and 4 months following each workshop. Questionnaires included measures of satisfaction, knowledge of fatigue and CFS, and confidence in diagnosing and managing fatigue. Open-ended questions were used to elicit feedback about the workshops. Results: General knowledge of fatigue increased significantly after training (with a 25% increase in the median score). Participants showed significantly higher levels of confidence in diagnosing and managing CFS (with a 62.5% increase in the median score), and high scores were maintained 4 months after the workshops. OH physicians scored higher on knowledge and confidence than nurses. Similarly, thematic analysis revealed that participants had increased knowledge and confidence after attending the workshops. Conclusion: Fatigue can lead to severe functional impairment with adverse workplace outcomes. One-day workshops can be effective in training OH professionals in how to diagnose and manage fatigue and CFS. Training may increase general knowledge of fatigue and confidence in fatigue management in an OH setting.

Marital Status, Health Behaviors and Health Status for Middle-Aged Men and Women in Korea (혼인상태에 따른 중년남녀의 건강행위와 건강상태)

  • Lee, Yun-Suk
    • Korea journal of population studies
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    • v.35 no.2
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    • pp.103-131
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    • 2012
  • As divorce and singlehood have been on the rise over the last decades, marital statuses are more diverse than the past for middle-aged men and women in South Korea. While marital status is crucial for health behaviors and statuses, but few studies examine the associations between health differentials and marital status for the middle-aged in South Korea. Using the 2010 Social Survey collected by the Statistics Korea, this study analyzes how health behaviors and statuses vary by the marital status. In particular, this paper examines whether marital statuses and gender interact to influence health behaviors and statuses. I find that married middle-aged people are healthier than divorced, single, and widowed middle-aged people. But this the negative influence of the non-married status are much greater for men than women. Some female non-married groups do not differ from married middle-aged people in some indicators of health behaviors. Single female middle-aged people are better in general satisfaction levels than married middle-aged people.

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