• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.961-970
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• 2021

This study aims to examine the impact of service recovery in building customer loyalty through the mediating role of customer satisfaction and corporate image. This study also aims to examine the reciprocal relationship between customer satisfaction and corporate image in building customer loyalty. This study uses data from 126 consumers who have received recovery for a service failure in five logistics companies which operates in Southeast Sulawesi in Indonesia, namely; JNEs; J&T Express; Pandu Logistics; MEC; and TiKi. Data was collected using a questionnaire which was then distributed to all respondents via google form. The distribution of respondents at each logistics company provider was as follows: 19 respondents were customers of JNEs; 17 respondents were customers of J&T Express; 32 respondents were customers of Pandu Logistics; 21 respondents were customers of MEC; and 37 respondents were customers of TiKi's. The structural model developed in this study was tested using Partial Least Squared (PLS) method. The research found that service recovery has a direct effect on customer satisfaction and corporate image as positive and significant. Customer satisfaction and corporate image have a reciprocal relationship which then roles in building customer loyalty. Service recovery has an indirect effect on customer loyalty through the mediating role of customer satisfaction and corporate image.

• KIEAE Journal
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• 제11권5호
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• pp.79-90
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• 2011

The KGBCC(Korean Green Building Certification Criteria), which is the assessment standard of green buildings, is not enough to reflect all the current demands of residents. Therefore, the comparative analysis between the certification score and the residents' satisfaction of a promotional green apartment, a awarded green apartment, and a certified green building apartment was carried out to derive improvements of the KGBCC. The residents of selected three apartments were surveyed through the assessment items of the KGBCC. According to the research, the certified green building apartment shows the highest certification score and residents' satisfaction overall, compared with other two apartments. Finally, the improvements of KGBCC were determined through the reason of the residents' dissatisfaction. The KGBCC that is improved by this study can be used for the new assessment standard of green buildings.

• 한국주거학회논문집
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• 제26권3호
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• pp.85-97
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• 2015

The Publicly Purchased Property (PPP) Program since 2004 has allowed low-income households to reside in decent housing at a reasonable expense and to live in a community they choose. With an increasing number of the housing stock, management of the properties becomes a growing concern. The purpose of this research is to find out the satisfaction of the tenants with residential environment and housing management. To collect data, a face-to-face interview survey was conducted for 310 households living in the designated properties of 8 cities in and outside the Seoul Metropolitan Area (SMA). Most of the households were a family of three headed by late middle-aged man and lived in physically sound, small-sized units at an affordable cost. Overall satisfaction with living environment was higher in non-SMA than in SMA, and influenced by building deterioration and unit size. Further, most of the respondents were in favor of housing management services provided by a nearby public housing estate. Building deterioration and regular onsite visits of management staff were determinants in the satisfaction with housing management. The results indicate that proper housing management delays building deterioration and assures decent living for low-income people, leading to high levels of residential satisfaction.

• 한국조경학회지
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• 제29권6호
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• pp.21-26
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• 2002

The propose of this study is to suggest objective data to be utilized for a plan and the improvement of open space through the analysis of people's behaviour and satisfaction after the introduction of an opened-fence around offices followed by a plan for wall-afforestation of public institution's. The sites examined are four offices; two of them have opened-walls and the others have traditional enclosure. Analysis of frequency is conducted to understand the actual use according to people's individual peculiarities. Pearson's correlation analysis, t-test, multiple regression analysis are carried out to find out relations of fluents. In the end, the satisfaction is high in public institution satisfaction, entrance, space perception. stability, Landscaped office with opened-fence rather than fence, and the increase in usage of fluent of public institution satisfaction, entrance, space perception. stability, confusion brings about rising of use-satisfaction. Satisfaction with the exterior of building is the most important variable that influences the whole urban open space. Furthermore the influences of the approach and stability having connection with open or not-open fence is major variable affecting satisfaction of use of open space. Whether open or not is important factor on satisfaction of open space of office building. Through this study, we can find that opened fence determines use satisfaction of resting space of outdoor-office. So factors affecting satisfaction must be regarded as important requisite on planning, design, development and management in plan for afforestation of fence at public institution.

• 한국의류학회지
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• 제35권7호
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• pp.841-855
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• 2011

This study examines the structured model of building fashion customer loyalty by service recovery and scrutinizes the effect of explanations on perceived justice and the proposed model. The data of a total of 300 women were collected through an online survey. Employing structural equation modeling, this study demonstrated that both distributive and interactional justice had a positive impact on customers' satisfaction with service encounter that subsequently led to overall satisfaction with the brand. Overall satisfaction influenced the attitudinal loyalty of customers that induced their behavioral loyalty. To examine the effect of explanations on perceived justice and the process of building fashion customer loyalty by service recovery, t-test and multi-group SEM were employed. The result displayed that the group who received explanations after service failure perceived higher level of justice than the one who did not. There was a significant difference between two groups on the direct path from interactional justice to overall satisfaction with the brand. This study clarifies how perceived justice influences fashion customer loyalty mediating by satisfaction in and confirms the critical role of explanations in service recovery context. By implying the understanding of the important role of explanations in service recovery context, this study provides fashion marketers with insight for delivering more successful service recovery strategies that enhance customer loyalty.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2020년도 봄 학술논문 발표대회
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• pp.222-223
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• 2020

Recently, as the era of economic cooperation on the Korean Peninsula approaches, the role of the building sector, such as humanitarian reorganization of North Korean housing, is increasing. The purpose of this study is to find out the current location of North Korean housing standards through the North Korean Housing Survey. For the survey, a survey was conducted through 79 North Korean defectors. The main construction methods of North Korean housing are reinforced concrete, steel framed, wooden framed, masonry, and reinforced concrete walled and prefabricated. The residential environment satisfaction items consist of durability, waterproof, heating, ventilation, heat insulation, air tightness, mining, soundproofing, disaster safety, fire safety, and crime prevention. The result is as follows. The housing construction method in North Korea, which lived at that time, consisted of 21 people (30.88%) of reinforced concrete frames, 18 people (26.47%) of wooden frames, 17 people (25%) of masonry walls, 5 people of prefabricated structures (7.35%), and reinforced concrete. Two people (2.94%) were walled. Among these, the wooden frame type had the lowest satisfaction level for each item, and the reinforced concrete had a high level of dissatisfaction in the items of heating, confidentiality, and disaster safety, and the other item had a high level of satisfaction. The masonry wall type has a relatively high satisfaction level in terms of insulation, confidentiality, mining, and disaster safety.

• 가정과삶의질연구
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• 제22권3호
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• pp.95-105
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• 2004

The purpose of this study was to identify the relations among management for residents, sense of community and common space for residents which provided in high rise mixed-use residential building constructed at the end of 1990s. Research method was social survey with questionnaire from 178 subjects collected by the snow ball sampling. Statistical analysis was done by the SPSS 10 for Windows program using frequency, percentage, t-test, one-way ANOVA. Research results showed high degree of residents' management satisfaction in the area of fitness space and business service. And they also showed high degree of residents' satisfaction in common space which include swimming pool, shower and sauna facilities. Satisfaction degree of management for residents became high with the support of residents' common space, so the management of residents' common space might be important in the management of high rise mixed-use residential building. Finally, residents' management and residents' common spaces have an important role to enhance the sense of community.

• The Journal of Asian Finance, Economics and Business
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• 제7권4호
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• pp.185-195
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• 2020

The study aims to assess the impact of destination image, satisfaction and loyalty of tourists at mountain destinations in Thanh Hoa province, Vietnam. The study involves questionnaire surveys and multivariate data analysis methods (Cronbach Alpha test, EFA, CFA, SEM). Research results from 500 tourists in the mountain destinations of Thanh Hoa province demonstrate that all factors have imposed a positive impact on tourist satisfaction, specifically: The most influential factor is Natural features, followed by Human factors while the least influential factor is Infrastructure; On the other hand, research results also demonstrate that satisfaction has a substantial impact on tourist loyalty. Based on the research results, we also proposed some key solutions to enhance the destination image, thereby contributing to increased satisfaction and loyalty of tourists, including: (i) Promoting Natural Tourism Resources. (ii) Raising Awareness of Environmental Protection. (iii) Building Local Cultural Identity. (iv) Building Exclusive Tourist Products. (5) Strengthening the Support of Local Authorities for Tourism Activities. (vi) Developing a Price Policy.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2020년도 가을 학술논문 발표대회
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• pp.171-172
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• 2020

In this study, in order to understand the needs for infrastructure services experienced by the public, we compared the level of infrastructure service satisfaction and analyzed the characteristics of infrastructure services by region. In this study, as a result of comparing the level of infrastructure satisfaction between regions, transportation and living infrastructure services were generally low. However, the characteristics of infrastructure services within the region are clearly different from the results of the infrastructure satisfaction between regions. Therefore, it is necessary to examine the level of infrastructure satisfaction within the overlooked region, and the satisfaction, improvement importance, respondent characteristics, and quantitative indicators need to be considered.

• KIEAE Journal
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• 제12권2호
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• pp.59-64
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• 2012

In the United States, the implementation of the LEED green building rating system has dramatically changed the construction industry to motivate construction participants to employ green building approaches into projects. The objectives of green building rating systems are to achieve the triple bottom line benefits including economic, social and environmental benefits that are able to not only provide an excellent amenity to building users, but also to reduce environmental problems associated with buildings and accomplish financial benefits. Since the implementation of green building features has many benefits, the purpose of this study is to identify occupants' satisfaction of green building and the transformation of occupants'' attitude toward sustainability by conduct an in-depth case study of the cutting-edge green building project located in Atlanta, GA, USA. Based on this case study, it is possible to suggest construction participants in Korea to identify how green building can improve occupants'' satisfaction of the building and change their attitude toward sustainability.