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http://dx.doi.org/10.13106/jafeb.2020.vol7.no4.185

Impact of Destination Image and Satisfaction on Tourist Loyalty: Mountain Destinations in Thanh Hoa Province, Vietnam  

LE, Hoang Ba Huyen (Faculty of Economics and Business Administration, Hong Duc University)
LE, Thi Binh (Faculty of Economics and Business Administration, Hong Duc University)
Publication Information
The Journal of Asian Finance, Economics and Business / v.7, no.4, 2020 , pp. 185-195 More about this Journal
Abstract
The study aims to assess the impact of destination image, satisfaction and loyalty of tourists at mountain destinations in Thanh Hoa province, Vietnam. The study involves questionnaire surveys and multivariate data analysis methods (Cronbach Alpha test, EFA, CFA, SEM). Research results from 500 tourists in the mountain destinations of Thanh Hoa province demonstrate that all factors have imposed a positive impact on tourist satisfaction, specifically: The most influential factor is Natural features, followed by Human factors while the least influential factor is Infrastructure; On the other hand, research results also demonstrate that satisfaction has a substantial impact on tourist loyalty. Based on the research results, we also proposed some key solutions to enhance the destination image, thereby contributing to increased satisfaction and loyalty of tourists, including: (i) Promoting Natural Tourism Resources. (ii) Raising Awareness of Environmental Protection. (iii) Building Local Cultural Identity. (iv) Building Exclusive Tourist Products. (5) Strengthening the Support of Local Authorities for Tourism Activities. (vi) Developing a Price Policy.
Keywords
Loyalty; Satisfaction; Destination Image; Mountain Region; Thanh Hoa Province;
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Times Cited By KSCI : 4  (Citation Analysis)
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