1 |
Jacoby, J., & Olson, J. C. (1977). Consumer response to price: An attitudinal, information processing perspective. In Y. Wind & P. Greenberg (ed.), In Moving Ahead with Attitude Research (pp.73-86), Chicago, IL: American Marketing Association.
|
2 |
Kim, M. J., & Park, C. J. (2019). Does Customer Delight Matter in the Customer Satisfaction-Loyalty Linkage? Journal of Asian Finance, Economics and Business, 6(3), 235-245. https://doi.org/10.13106/jafeb.2019.vol6.no3.235
DOI
|
3 |
Kotler, P., Ang, S. H., Leong, S. M., & Tan, C.T. (1999). Marketing Management: An Asian Perspective. Upper Saddle River, NJ: Prentice Hall Inc.
|
4 |
Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(3), 260-269. https://doi.org/10.1177/004728750003800308.
DOI
|
5 |
Lee, J. W., & Syah, A. M. (2018). Economic and environmental impacts of mass tourism on regional tourism destinations in Indonesia. Journal of Asian Finance, Economics and Business, 5(3), 31-41. http://doi.org/10.13106/jafeb.2018.vol5.no3.31
DOI
|
6 |
Lee, T. H. (2009). A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists. Leisure Sciences, 31(3), 215-236. https://doi.org/10.1080/01490400902837787.
DOI
|
7 |
Lin, C. H., Morais, D. B., Kerstetter, D. L., & Hou, J. S. (2007). Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations. Journal of Travel Research, 46(2), 183-194. https://doi.org/10.1177/0047287506304049
DOI
|
8 |
Mannell, R. C., & Iso-Ahola, S. E. (1987). Psychological nature of leisure and tourism experience. Annals of Tourism Research, 14(3), 314-331. https://doi.org/10.1016/0160-7383(87)90105-8.
DOI
|
9 |
San Martín, H., & Rodriguez Del Bosque, I. A. (2008). Exploring the cognitive-affective nature of destination image and the role of psychological factors in its formation. Tourism Management, 29(2), 263-277. DOI: 10.1016/j.tourman.2007.03.012.
DOI
|
10 |
Monroe, K. B., & Krishnan, R. (1985). The effect of price on subjective product evaluations. Perceived Quality, 1(1), 209-232
|
11 |
Nyaupane, G. P., Timothy, D. J., & Poudel, S. (2015). Understanding tourists in religious destinations: A social distance perspective. Tourism Management, 48, 343-353. DOI: 10.1016/j.tourman.2014.12.009
DOI
|
12 |
Nguyen, D. T., & Nguyen, T. M. T. (2009). Scientific research in business administration. Honoi, Vietnam: Statistical Publishing House.
|
13 |
Nguyen, Q. N., Nguyen, T. B. C., & Tran, N. L. (2012). Factors affecting an Giang local people's decision on participation in community tourism. Journal of Science, 23b, 194-202.
|
14 |
Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39(1), 78-84. https://doi.org/10.1177/004728750003900110.
DOI
|
15 |
Piewdang, S., Mekkamol, P., & Untachai, S. (2013). Measuring spiritual tourism management in community: A case study of Sri Chom Phu Ongtu Temple, Thabo district, Nongkhai province, Thailand. Procedia-Social and Behavioral Sciences, 88, 96-107. DOI: 10.1016/j.sbspro.2013.08.485
DOI
|
16 |
Ba, H., Thu, P., Chi, T., Thanh, H., & Huy, C. (2020). Solutions to attract investment capital for tourism development: Evidence from Vietnam economy. Accounting, 6(2), 209-214. DOI: 10.5267/j.ac.2019.10.002
|
17 |
Pham, T. L. (2002). Ecotourism: Theoretical and practical issues in Vietnam. Honoi, Vietnam: Education Publishing House.
|
18 |
Phan, M. D., & Dao, T. K. (2017). Impact of destination image, emotion value on tourist satisfaction and loyalty: Case studies of Dalat City. Journal of Economics and Development, 236(1), 82-91.
|
19 |
Phan, M. D. (2016). Destination image and psychosocial values affecting the satisfaction and loyalty of tourists to Dalat City (Doctoral thesis). University of Economics Ho Chi Minh City.
|
20 |
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411. https://doi.org/10.1037/0033-2909.103.3.411.
DOI
|
21 |
Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588. DOI: 10.1037/0033-2909.88.3.588
DOI
|
22 |
Chen, Y., & Hsieh, T. (2005). Correlation of service quality of Hot Spring Hotels, customer satisfaction, customer loyalty and life style. Paper presented at Fourth Annual Asia Pacific forum for graduate students research in Tourism. Retrieved from https://www.academia.edu/8117959
|
23 |
Bollen, K. A. (1986). Sample size and Bentler and Bonett's nonnormed fit index. Psychometrika, 51(3), 375-377. https://doi.org/10.1007/BF02294061
DOI
|
24 |
Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour:interrelationship. Tourism Management, 22(6), 607-616. https://doi.org/10.1016/S0261-5177(01)00035-8
DOI
|
25 |
Carmines, E. G. & McIver, J. P. (1981). Analyzing models with unobserved variables: Analysis of covariance structures. In G.W. Bohmstedt, & E. F. Borgatta (ed.), Social measurement: Current issues (pp.66-115). Beverly Hills, CA: Sage Publications. DOI: 10.4236/psych.2013.411120
|
26 |
Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141-1158. DOI: 10.1016/j.annals.2006.06.003.
DOI
|
27 |
Steiger, J. H. (1990). Structural model evaluation and modification: An interval estimation approach. Multivariate Behavioral Research, 25(2), 173-180. https://doi.org/10.1207/s15327906mbr2502_4.
DOI
|
28 |
Sun, X., Chi, C. G. Q., & Xu, H. (2013). Developing destination loyalty: The case of Hainan Island. Annals of Tourism Research, 43, 547-577. DOI: 10.1016/j.annals.2013.04.006.
DOI
|
29 |
Tribe, J., & Snaith, T. (1998). From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba. Tourism Management, 19(1), 25-34. https://doi.org/10.1016/S0261-5177(97)00094-0
DOI
|
30 |
Wu, C. W. (2016). Destination loyalty modeling of the global tourism. Journal of Business Research, 69(6), 2213-2219. DOI: 10.1016/j.jbusres.2015.12.032.
DOI
|
31 |
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism Management, 40, 213-223. http://dx.doi.org/10.1016/j.tourman.2013.06.006.
DOI
|
32 |
Vengesayi, S. (2003). A conceptual model of tourism destination competitiveness and attractiveness. In ANZMAC 2003 Conference Proceedings (pp.637-647), Adelaide, University of South Australia, 1-3 December.
|
33 |
Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management, 26(1), 45-56. DOI: 10.1016/j.tourman.2003.08.016.
DOI
|
34 |
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46. DOI: 10.2307/1251929.
DOI
|
35 |
Dao, T. K., Tran, M. T., Bui, Q. T., & Nguyen, V. D (2014). Impact of local attributes on the satisfaction of investment busineses: Evidence from Hai Duong province. Journal of Economics and Development, 210(12), 43-52.
|
36 |
Cronin, J. J. Jr., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of Marketing, 56(3), 55-68. DOI: 10.2307/1252296
DOI
|
37 |
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. Journal of Marketing, 54(3), 68-81. https://doi.org/10.1177/002224299005400306
DOI
|
38 |
Chi, C. G. Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. DOI: 10.1016/j.sbspro.2015.01.1198
DOI
|
39 |
Chon, K. S. (1989). Understanding recreational traveler's motivation, attitude and satisfaction. The Tourist Review, 44(1), 3-7.
DOI
|
40 |
Chon, K. S., & Olsen, M. D. (1991). Functional and symbolic congruity approaches to consumer satisfaction/dissatisfaction in tourism. Journal of the International Academy of Hospitality Research, 1991(3), 2-22.
|
41 |
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis. Upper Saddle River, NJ: Prentice Hall.
|
42 |
Homburg, C., & Giering, A. (2001). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty-an empirical analysis. Psychology & Marketing, 18(1), 43-66. https://doi.org/10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I.
DOI
|
43 |
Ibrahim, E. E. B., & Gill, J. (2005). A positioning strategy for a tourist destination, based on analysis of customer's perceptions and satisfactions. Marketing Intelligence and Planning, 23(2). 172-188. http://dx.doi.org/10.1108/02634500510589921.
DOI
|