• 대한지역사회영양학회지
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• 제17권4호
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• pp.479-493
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• 2012

This study was conducted to investigate quality attributes which could affect foodservice satisfaction by the year (2005, 2008, 2011) and dining area (classroom vs. dining hall) in order to find ways to improve school lunch service and foodservice satisfaction of middle school students. The numbers of those surveyed were 1,103 students in 2005, 1,917 students in 2008, and 1,921 students in 2011. Overall foodservice satisfaction was significantly increased gradually in dining hall food service: $3.29{\pm}1.21$ in 2005, $3.45{\pm}1.00$ in 2008, $3.94{\pm}0.98$ in 2011. In classroom food service, overall foodservice satisfaction was not significantly different between in 2005 ($3.09{\pm}0.97$) and in 2008 ($2.98{\pm}1.02$), but it was significantly increased in 2011 ($4.05{\pm}1.00$). Stepwise multiple regression analysis showed that overall foodservice satisfaction was most affected by the taste of food. The importance of 11 quality attributes except food sanitation and gathering feedback on school meals was significantly increased in 2011 compared with 2005. Food sanitation among 13 attributes was most important attribute in 2005 and 2011. The numbers of quality attributes affecting students' overall foodservice satisfaction were 5 to 7 by year, those attributes were almost identical with attributes which students thought importantly. Therefore, in order to increase the overall foodservice satisfaction of the school lunch service continually, it is recommended to identify the quality attributes that are important to students, and to check their levels of performance in order to overcome their differences.

• 대한영양사협회학술지
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• 제15권3호
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• pp.220-231
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• 2009

The principal objective of this study was to evaluate elementary students' awareness of the importance of hand washing, as well as their hand-washing behavior. The data was collected by self-reported questionnaire from 697 students in elementary schools with serving food in a classroom in Busan. Their hand-washing frequency was high, at '3~4 times per day (37.0%)'. 51.0% of the respondents did not wash their hands that often because they were 'not accustomed' to washing their hands, and 35.9% of respondents regarded washing their hands as 'annoying'. The most frequently reported hand washing agent was 'soap and water (71.4%)'. Approximately 95~98% of the respondents always washed their hands after using the bathroom, 87.9% of them washed their hands before eating food, and 86.7% of them washed their hands upon returning home. However, 27.3%, 34.1% and 65.9% of the respondents did not wash their hands after handling money, after eating, and after coughing or sneezing, respectively. Significant factors related to increased hand-washing frequency were gender (p<0.001) and the period of attendance at kindergarten (p<0.05). The mean scores of importance and performance of hand washing were significantly higher for girls than for boys. The group with higher rate (over 4.5/5.0) for the importance of sanitary hand-washing behavior showed significantly higher scores in hand-washing behavior before serving food and before eating than those of the lower rated group (below 4.0/5.0). This study shows that sanitation education is required not only for food handlers but also for students in school foodservices.

• 대한영양사협회학술지
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• 제23권4호
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• pp.350-362
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• 2017

The study examined evaluated the sanitation management state of the high school foodservice operations, as measured by temperature, humidity and airborne bacteria concentration in functional areas and further identified their relationships. Data were collected from 26 high school foodservices in Gyeonggi Province. Statistical analyses were conducted with the SPSS program using descriptive analysis and spearman's correlation. The sanitation management performances in high school foodservice scored 86.85 out of 100 points and showed higher scores in the dimensions of preparation and storing management (17.85/20 points), operation management (17.78/20 points), and cooking utensil management (17.62/20 points), while the dimensions of cross contamination management as well as personal hygiene management needed action plans for prompt improvement. The airborne bacteria concentration was highest in the dining area (179.2 CFU/plate), and requiring action plans for improvement. The relative humidity in functional areas ranged from 66.5% in the receiving area to 74.4% (dish-washing area) and the temperature of the preparation area showed an average of $25.1^{\circ}C$ with the highest of $35.4^{\circ}C$ in the dish-washing area. In terms of the relationships among airborne bacteria, temperature, and humidity, the concentration of airborne bacteria was negatively correlated with and temperature in the dish-washing area (r= -0.693, P<0.05), and no other significances were shown in the other areas.

• 한국식품영양과학회지
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• 제34권2호
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• pp.209-218
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• 2005

본 연구는 중학교 급식의 품질 개선을 위한 기초자료를 제공하고자 학교급식을 시행하고 있는 부산지역 중학교 중에서 식당배식을 하는 4개 학교와 교실배식을 하는 4개 학교를 대상으로 배식방법별로 급식에 대한 전반적인 중요도, 수행도 및 갭을 조사하였다. 조사대상 중학생들의 급식에 대한 총 평균점수에서 중요도는 4.23점, 수행도는 2.93점, 갭은 -1.31점으로 나타났다. 특히 위생영역의 만족도 점수가 -1.68로 가장 낮게 나타났으며, 품질만족도는 식기류의 청결<반납장소의 청결<음식의 위생상태 순으로 만족도가 낮은 것으로 나타났다. 배식장소에 따른 영역별 중요도는 유의적인 차이가 없었지만, 세부항목에서는 음식의 양은 교실배식이, 급식종사자의 친절은 식당배식이 유의적(p<0.01)으로 중요도 점수가 높게 나타났다. 수행도에서는 교실배식이 식당배식보다 전체 평균이 유의적(p<0.05)으로 높게 나타났다. 위생영역, 급식의 신속 정확성 영역에 대한 수행도는 교실배식이, 음식영역에 대한 수행도는 식당배식이 유의적(p<0.01)으로 높게 나타났다. 배식장소별 갭은 유의적인 차이를 보이지 않았지만, 교실배식이 식당배식보다 급식의 신속$.$정확성 영역에 대한 갭에서 유의적(p<0.01)으로 높은 점수를 나타냈다. 격자도 분석에서 학생들이 중요하게 생각하나 잘 수행되지 않는 A영역에 교실배식과 식당배식 간에 공통적으로 나타난 불만족 항목은 식기류의 청결, 반납장소의 청결, 불만처리의 신속함, 건의사항의 반영, 건의사항에 대한 경청이 해당되며, 교실배식이 식당배식보다 가격에 대비한 음식 질, 음식의 위생상태, 후식제공에서도 불만족인 것으로 나타났다. 이상을 살펴볼 때, 중학교 급식의 경우, 위생영역에 대한 만족도가 가장 낮으므로 급식의 품질을 향상시키기 위해 식기류의 청결, 음식의 위생상태, 반납장소의 청결 등에 대한 집중적인 관리가 필요하다. 특히 교실배식의 경우 식당배식에 비해 조리 후 배식에 이르는 시간이 길어서 음식의 위생 및 품질 면에서 여러 가지 문제점을 야기할 우려가 있다. 최근 조리 후 배식까지의 시간이 짧고 음식의 위생과 적온관리가 잘 되는 식당배식으로 전환하는 비율이 높다. 그러나 식당이 좁고 먼 거리에 위치한 경우 식당으로 이동하여 많은 시간을 기다리다보니 점심시간을 활용할 수 없게 되는 문제점에 대한 재검토가 필요하다. 따라서 차후 학교급식의 안전성 확보를 위한 급식환경 개선의 일환으로 식당공간 확보 시 신속한 시간 내에 급식이 가능하도록 넓은 공간과 쾌적한 환경의 식당 조성에 대해 관심을 기울여야 할 것으로 사료된다.

• 한국식품조리과학회지
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• 제22권3호통권93호
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• pp.346-354
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• 2006

The purpose of this study was to gather useful information for establishing an efficient marketing direction by investigating the performance (satisfaction) and importance for the quality, popularization and merchandising of local foods in the Ulsan area. A questionnaire was answered by 500 citizens over 16 years old living in the Ulsan area. The study data were analyzed by Importance-Performance Analysis method(IPA), frequency analysis, T-test, and ANOVA. The analysis of the quality attributes of local foods for tourist merchandising showed that importance was generally higher than performance. 'Sanitation', 'taste', 'freshness', 'healthfulness', 'nutrition' and 'service' were revealed to be significant ones in the quality attributes. The respondents thought that a lot of emphasis needs to be placed on 'generalizing and globalizing local cuisine', 'passing down traditional recipes','hosting various cultural events related with traditional foods', and 'increasing the number of restaurants specializing in local traditional foods'.

• 한국조리학회지
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• 제15권1호
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• pp.287-295
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• 2009

서울 지역 대학생 250명을 대상으로 2008년 10월 6일부터 10월 10일까지 커피전문점의 이용 실태를 연구하였으며, 자료 분석을 위해서는 SPSS프로그램을 이용하여 통계처리 하였다. 조사 대상자들의 커피전문점에 대한 중요도와 수행도를 5점 척도 방법으로 조사한 결과, 중요도는 4.03점, 수행도는 3.01점으로 나타났다. 커피전문점에 대한 중요도와 수행도를 격자도로 보여주는 IPA 분석을 살펴 본 결과, 중요하지만 불만이 있는 항목으로는 실내 위생 상태, 종업원의 개인 위생 정도, 커피 기구 등의 위생 관리 상태, 얼음의 위생 상태, 사용되는 물의 위생 관리 상태, 제품의 냉장 보관 상태, 커피 가격이 해당되었다.

• 한국식품조리과학회지
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• 제22권5호통권95호
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• pp.736-745
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• 2006

The purposes of this study were to (1) identify foreigners’ evaluation of service performance, (2) define foreigners’ needs for each segment of Korean traditional restaurants, and (3) plan the adaptation strategies for Korean traditional restaurants on foreign countries. From April to July, 2005, 542 foreigners responded to an individual survey. Statistical analyses on SPSS 12.0 for Windows were performed on the survey data using descriptive statistics, factor analysis, reliability analysis, independent-samples t-test and ANOVA. The major findings from the study are as follows. First, among all the attributes, ‘Offer free additional side dishes’ scored the highest, followed by ‘taste of food is good’ and ‘temperature of food is proper’. Second, factor analysis classified the service attributes into four factors in the following order of importance: menu, sanitation, service, and facility and atmosphere. Finally, foreigner groups categorized by their general characteristics, including demographics, showed statistically differences in their evaluation. In consequence, the research findings suggest that operators of Korean traditional restaurants should understand different customers’ needs within and between customer segments.

• 대한안전경영과학회지
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• 제24권1호
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• pp.11-19
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• 2022

In order to find out the management and sanitation status of protective gear provided at the construction site, a case study and survey were conducted by visiting the site. As a result of the case study, inspection and management, disinfection, and storage of protective equipment were insufficient in both workplaces with less than 50 employees and workplaces with more than 100 employees. As a result of the survey, workers(66.2%), said they did not know how to identify hard hats(67.6.%), how to identify bad hard hats(60.8%), and how to identify bad safety belts (73.0%), even though workers(66.2%) were educated on protective gear, and those in charge of protective gear Non-specified(56.8%), regular inspection of the provided protective equipment was not performed(82.4%), and disinfection was not performed(90.5%). Therefore, as a management plan to maintain the performance of personal protective equipment, educational aspects, regular training on protective equipment, training on how to identify defective protective equipment, management of recording papers, technical aspects, strengthening of standards for placement of dedicated safety managers in small workplaces, participation of workers' representatives when selecting protective equipment, and selection of protective equipment for workers Providing opportunities, administrative aspects of protective equipment regulation and management, introduction of sanitary and cleanliness system, and selection of personnel in charge of protective equipment management were suggested.

• 한국식품영양학회지
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• 제28권1호
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• pp.160-169
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• 2015

This study was targeted on the Korean, Chinese, and Japanese parents of preschoolers to investigate the importance and satisfaction of foodservice quality and the importance and performance of foodservice management of the preschool foodservice establishments. The present study conducted a survey on 390 randomly chosen parents of preschoolers (130 Korean, 130 Chinese, and 130 Japanese). Respondents' importance-satisfaction of foodservice quality characteristics and their importance-performance of foodservice management were measured. In order to test for differences between the groups, paired t-test, one way ANOVA, and IPA (Importance-Performance Analysis) were performed. The results were as follows. The importance of foodservice quality was significantly higher than the satisfaction on all items, according to the parents of Korea, China, and Japan. The importance of foodservice quality was higher in Korean parents than in Chinese and Japanese parents. According to ISA results with foodservice quality characteristics, the characteristics with relatively low satisfaction but high importance (II quadrant) was 'Diversity of menu' in both Korean and Chinese parents, and 'Sanitation of tables and chairs' in both Korean and Japanese parents. The importance of foodservice management was significantly higher than performance on all items in Korean, Chinese and Japanese parents. The performance of foodservice management was higher in Chinese than in Japanese and Korean parents. According to IPA results with foodservice management, the management with relatively low performance but high importance (II quadrant) was 'Preparation' in Korean parents, and 'Facility and equipment' in Japanese parents. Therefore, the items with relatively low satisfaction (performance) and high importance should be well-managed.

• 동아시아식생활학회지
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• 제21권3호
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• pp.385-391
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• 2011

보육 시설 급식소의 위생 관리에 대한 문제점을 파악하고 위생 관리 개선방안 모색을 위한 기초 자료를 제공하고자 경북지역 급식 위생 및 안전교육에 참가한 보육 시설 관리자를 대상으로 보육 시설 급식소의 위생 관리에 대한 중요도-수행도를 조사한 결과는 다음과 같다. 1. 급식소의 급식 위생 교육에 참가한 보육 시설 관리자는 40대가 49.1%로 가장 많았고, 관리자의 학력은 대학교 졸업이 61.5%로 가장 많았다. 교육에 참가한 관리자 중 7.8%가 시설장이었으며, 교육 참가자 대부분의 고용 형태는 정규직 90.3% 였다. 시설 유형으로는 가정이 39.9%, 원아 수는 20명 이하가 45.3%로 가장 높게 나타났다. 2. 보육 시설 급식소 위생 관리에 대한 중요도-수행도 분석의 결과, 중요도는 5점 만점에 4.49점으로 '식재료 보관실은 항상 청결 유지'(4.87점), '식기류 및 조리기구의 세척 소독'(4.85점), '유통기한 확인 및 선입 선출 준수'(4.85점), '조리 후 관리 및 오염 방지를 위한 조치'(4.73점), '쓰레기 및 잔반은 즉시처리'(4.73점) 등의 순위로 중요도가 높았다. 한편, '표준 레시피를 작성'(4.06점), '영양사나 교사는 검식 후 검식일지 작성 및 배식 점검'(4.03점) 항목은 중요도 평가 점수가 상대적으로 낮았다. 수행도 평가 결과 '유통기간 확인 및 선입 선출 준수'(4.73점), '식기류 및 조리기구의 세척 소독'(4.72점), '조리 후 2시간 이내 배식'(4.68점) 순으로 높게 평가되었다. 한편, '영양사나 교사는 검식 후 검식일지 작성 및 배식 점검'(3.46점), '가열 식품의 중심 온도($74^{\circ}C$ 이상) 측정확인'(3.51점), '식재료 검수일지를 작성 보관'(3.53점), '표준 레시피를 작성'(3.56점)의 순으로 수행도가 낮았다. 3. 보육 시설 급식소 위생 관리에 대한 중요도-수행도 IPA 평가 결과, 중요도와 수행도가 모두 높게 평가된 항목은 현 수준을 유지하는 것이 적정하다고 본 항목은 '작업 전 건강상태를 확인(감기, 설사, 손 상처자 등 조리금지)', '유통기간 확인 및 선입 선출을 준수', '식재료 보관실은 항상 청결을 유지', '조리 후 관리 및 오염 방지를 위한 조치' 등 24개 조사 항목 중 14개 항목으로 전체 조사 항목의 58.2%였다. 중요도와 수행도가 모두 낮아 우선 순위가 낮은 것으로 평가된 항목은 '위생복, 위생화, 앞치마, 위생모 착용', '배식 시 배식 전용기구, 마스크, 위생장갑을 사용', '가열 식품의 중심 온도($74^{\circ}C$ 이상)를 측정 확인', '보존식 보존 및 관리기준을 준수', '식재료의 입고날짜를 기록한 라벨을 부착' 등으로 전체 조사 항목의 41.8%였다. 중요도는 낮지만 수행도가 높은 것으로 평가된 영역(D사분면의 'Overdone')은 나타나지 않았다. 위의 결과를 종합해볼 때 보육 시설 관리자가 인식하고 있는 중요도에 비해 수행도가 낮음을 알 수 있다. 따라서 보육시설 관리자들의 위생 관리에 대한 지속적인 교육이 필요하다고 사료된다.