• Journal of the Korean Society for Library and Information Science
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• v.55 no.3
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• pp.397-417
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• 2021

As review text contains the experience and opinions of the customers, analyzing review text helps to understand the subject. Existing studies either only used sentiment analysis on online restaurant reviews to identify the customers' assessment on different features of the restaurant or network analysis to figure out the customers' preference. In this study, we conducted both sentiment analysis and network analysis on the review text of the restaurants with high star ratings and those with low star ratings. We compared the review text of the two groups to distinguish the difference of the two and identify what makes great restaurants great.

• The Journal of Information Systems
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• v.29 no.4
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• pp.171-191
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• 2020

Purpose The study aims to compare the online review writing behavior of users in China and the United States through text mining on online reviews' text content. In particular, existing studies have verified that there are differences in online reviews between different cultures. Therefore, the purpose of this study is to compare the differences between reviews written by Chinese and American tourists by analyzing text contents of online reviews based on cultural theory. Design/methodology/approach This study collected and analyzed online review data for hotels, targeting Chinese and US tourists who visited Korea. Then, we analyzed review data through text mining like sentiment analysis and topic modeling analysis method based on previous research analysis. Findings The results showed that Chinese tourists gave higher ratings and relatively less negative ratings than American tourists. And American tourists have more negative sentiments and emotions in writing online reviews than Chinese tourists. Also, through the analysis results using topic modeling, it was confirmed that Chinese tourists mentioned more topics about the hotel location, room, and price, while American tourists mentioned more topics about hotel service. American tourists also mention more topics about hotels than Chinese tourists, indicating that American tourists tend to provide more information through online reviews.

• Journal of Intelligence and Information Systems
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• v.28 no.2
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• pp.171-189
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• 2022

Online reviews play an essential role in the consumer's purchasing decision-making process, and thus, providing helpful and reliable reviews is essential to consumers. Previous online review helpfulness prediction studies mainly predicted review helpfulness based on the consistency of text and rating information of online reviews. However, there is a limitation in that representation capacity or review text and rating interaction. We propose a CNN-RHP model that effectively learns the interaction between review text and rating information to improve the limitations of previous studies. Multi-channel CNNs were applied to extract the semantic representation of the review text. We also converted rating into independent high-dimensional embedding vectors representing the same dimension as the text vector. The consistency between the review text and the rating information is learned based on element-wise operations between the review text and the star rating vector. To evaluate the performance of the proposed CNN-RHP model in this study, we used online reviews collected from Amazom.com. Experimental results show that the CNN-RHP model indicates excellent performance compared to several benchmark models. The results of this study can provide practical implications when providing services related to review helpfulness on online e-commerce platforms.

• Knowledge Management Research
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• v.23 no.3
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• pp.193-212
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• 2022

Many studies have proposed several factors that affect review helpfulness. Previous studies have investigated the effect of quantitative factors (e.g., star ratings) and affective factors (e.g., sentiment scores) on review helpfulness. Online reviews contain titles and contents, but existing studies focus on the review content. However, there is a limitation to investigating the factors that affect review helpfulness based on the review content without considering the review title. However, previous studies independently investigated the effect of review content and title on review helpfulness. However, it may ignore the potential impact of similarity between review titles and content on review helpfulness. This study used text consistency between review titles and content affect review helpfulness based on the mere exposure effect theory. We also considered the role of information clearness, review length, and source reliability. The results show that text consistency between the review title and the content negatively affects the review helpfulness. Furthermore, we found that information clearness and source reliability weaken the negative effects of text consistency on review helpfulness.

• Journal of Distribution Science
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• v.22 no.3
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• pp.113-124
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• 2024

Purpose: This study is a quantitative study and analyzes the effect of evaluating the extreme and usefulness of product reviews on sales performance by using text mining techniques based on product review big data. We investigate whether the perceived helpfulness of product reviews serves as a mediating factor in the impact of product review extremity on sales performance. Research design, data and methodology: The analysis emphasizes customer interaction factors associated with both product review helpfulness and sales performance. Out of the 8.26 million Amazon product reviews in the book category collected by He & McAuley (2016), text mining using natural language processing methodology was performed on 300,000 product reviews, and the hypothesis was verified through hierarchical regression analysis. Results: The extremity of product reviews exhibited a negative impact on the evaluation of helpfulness. And the helpfulness played a mediating role between the extremity of product reviews and sales performance. Conclusion: Increased inclusion of extreme content in the product review's text correlates with a diminished evaluation of helpfulness. The evaluation of helpfulness exerts a negative mediating effect on sales performance. This study offers empirical insights for digital market distributors and sellers, contributing to the research field related to product reviews based on review ratings.

• Journal of Information Processing Systems
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• v.18 no.5
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• pp.650-664
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• 2022

Mobile applications can be easily downloaded and installed via markets. However, malware and malicious applications containing unwanted advertisements exist in these application markets. Therefore, smartphone users install applications with reference to the application review to avoid such malicious applications. An application review typically comprises contents for evaluation; however, a false review with a specific purpose can be included. Such false reviews are known as fake reviews, and they can be generated using artificial intelligence (AI)-based text-generating models. Recently, AI-based text-generating models have been developed rapidly and demonstrate high-quality generated texts. Herein, we analyze the features of fake reviews generated from Generative Pre-Training-2 (GPT-2), an AI-based text-generating model and create a model to detect those fake reviews. First, we collect a real human-written application review from Kaggle. Subsequently, we identify features of the fake review using natural language processing and statistical analysis. Next, we generate fake review detection models using five types of machine-learning models trained using identified features. In terms of the performances of the fake review detection models, we achieved average F1-scores of 0.738, 0.723, and 0.730 for the fake review, real review, and overall classifications, respectively.

• Journal of The Korean Association For Science Education
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• v.30 no.1
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• pp.27-41
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• 2010

Scientific texts are some of major sources for scientific understanding. Therefore, reading scientific texts should be considered as an important learning activity. However, there is little research about reading scientific text in Korea. In this study, as a starting point for research about reading scientific text, lists of scientific text constituents and scientific text functions are suggested based on a comprehensive literature review. The study also reviewed how scientific text structure, familarity of scientific text and analogy involved in scientific text can affect students' scientific understanding through reading scientific text. Finally, further study plans, such as analysis of actual science textbooks using the lists suggested in this study as well as the investigation of actual students' thinking processes when reading scientific text, were described.

• Journal of information and communication convergence engineering
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• v.15 no.3
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• pp.170-174
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• 2017

Nowadays, people share and discuss scientific papers on social media such as the Web 2.0, big data, online forums, blogs, Twitter, Facebook and scholar community, etc. In addition to a variety of metrics such as numbers of citation, download, recommendation, etc., paper review text is also one of the effective resources for the study of scientific impact. The social media tools improve the research process: recording a series online scholarly behaviors. This paper aims to research the huge amount of paper reviews which have generated in the social media platforms to explore the implicit information about research papers. We implemented and shown the result of text mining on review texts using R language. And we found that Zika virus was the research hotspot and association research methods were widely used in 2016. We also mined the news review about one paper and derived the public opinion.

• Genomics & Informatics
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• v.18 no.2
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• pp.13.1-13.6
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• 2020

The prototype version of the full-text corpus of Genomics & Informatics has recently been archived in a GitHub repository. The full-text publications of volumes 10 through 17 are also directly downloadable from PubMed Central (PMC) as XML files. During the Biomedical Linked Annotation Hackathon 6 (BLAH6), we experimented with converting, annotating, and updating 301 PMC full-text articles of Genomics & Informatics using PubAnnotation, a system that provides a convenient way to add PMC publications based on PMCID. Thus, this review aims to provide a tutorial overview of practicing the iterative task of named entity recognition with the PubAnnotation/PubDictionaries/TextAE ecosystem. We also describe developing a conversion tool between the Genia tagger output and the JSON format of PubAnnotation during the hackathon.

• The Journal of the Korea Contents Association
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• v.21 no.11
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• pp.1-10
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• 2021

This study analyzes the use and meaning of consumer personality implication words in the review text of the Used Transaction Application . From of May 2021, the data were collected for the past six months by our Web crawler in Seoul and Gyeonggi Province, and a total of 1368 cases were collected first by random sampling, and finally 570 cases were preprocessed. The results are as follows. First, 48.2% of review texts were related to the personality of consumers even though it was a commercial platform of products. Second, the review text is mainly positive, which formed a text network structure based on the keyword 'gratitude'. Third, the review text, which implies consumer character, was divided into two groups: 'extrovert personality' and 'introvert personality' of consumers. And the individuality of the two groups worked together on the platform. In conclusion, we would like to suggest that consumer personality plays an important role in the platform transaction process, that consumer personality will play a role in the services of the platform in the future, and that consumer personality should be studied from various perspectives.