• 제목/요약/키워드: residents′ satisfaction

검색결과 917건 처리시간 0.028초

디지털 홈 거주자의 홈오토메이션 시스템에 대한 거주 후 평가 사례 연구 - H 초고층 아파트 거주자를 중심으로 - (A Case Study of Post-Occupancy Evaluation of Home Automation System by Digital Home Residents - Focused on H Highrise Apartment -)

  • 권오정
    • 한국주거학회논문집
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    • 제19권1호
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    • pp.17-27
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    • 2008
  • Recently, newly built apartments in Korea are provided various home automation (HA) systems based on information technology(IT) for residents' safer, healthier and more convenient living. However, the residents in these digital apartments are often not able to use the home automation systems effectively because of lack of their IT knowledge, attitude, or education. However, there are few researches have been done to find out the HA systems' real problems with regard to residents' aspects who use those systems everyday. The purpose of this study was to find out residents' current uses, satisfaction level and existing problems of HA systems by residents' POE. The findings of this study will give useful information to digital home construction companies to provide user-friendly digital home services for increasing users' satisfaction. One distinctive apartment equipped with home automation systems located in Seoul was selected for in-depth personal interview. The researcher developed a survey instrument and collected the data from 58 residents in January, 2007 who had been living there for more than a year. The results of the study found that critical problems were existed in several systems and they caused a lot of dissatisfaction from the residents. Also, some residents do not use several systems although they need to use them due to the burden of maintenance fee. Further detail findings and suggestions of this study were discussed.

급식 서비스 만족도가 구전에 미치는 영향 -경기 지역 유료 실버 타운을 중심으로- (Silver Town Satisfaction with Food Service Effect on Word of Mouth - With Charged Silver Town in Gyeonggido Area -)

  • 신미경;김하윤;김명희
    • 동아시아식생활학회지
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    • 제20권1호
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    • pp.159-165
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    • 2010
  • This study was conducted to evaluate food service satisfaction of senior citizens in three charged silver towns in Gyeonggido. Food satisfaction factors influencing the satisfaction of silver town residents' included satisfaction and word of mouth. For this study, 210 silver town residents were surveyed; however, 16 of these resident did not complete the survey. Therefore, the results of 194 survey questionnaires were analyzed. All results were conducted using the frequency, factor analysis, and regression procedure of SPSS 12.0. The determinant factors of the silver town feeding service included food service, food feeding, emotional, physical, and sensory characteristics of the senior citizens. Among these, food service, food feeding, emotional, and sensory characteristics of the respondents had a significant effect on their level of satisfaction. In addition, satisfaction of the residents was affected by word of mouth. Thus, the results of this study suggests that if the food service is well-arranged by hiring professional workers in the food service industry while considering the needs of senior citizens, feeding service can be improved. In addition, if the feeding service is focused on providing better service with more trained and educated staff members so that the clients perceive that they receive more personalized care and differentiated concern, it would be possible to enhance the relationship with customers continuously and to induce potential customers' residence in the silver town.

지역주민과 외지방문객의 축제 참여 동기와 만족, 충성도 비교 연구 (A Comparative Study of Local Festival Motivation, Satisfaction, Loyalty: The Case of Local residents and Visitors)

  • 장양례;김혜영
    • 한국지역지리학회지
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    • 제13권6호
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    • pp.724-737
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    • 2007
  • 본 연구에서는 지역주민과 외지방문객의 축제 참석 동기와 만족, 충성도에 따른 차이를 분석하여 지속가능한 지역축제개발을 위한 정책 및 마케팅의 기초자료를 제공하고자 한다. 연구 설문방법으로는 전남 석수지역에서 2007년 4월 10일부터 15일까지 진행된 거북선 축제를 대상으로 하였으며, 총 430명을 대상으로 이루어졌다. 분석방법으로는 SPSS를 이용하였으며, 크롬바하 알파값과 신뢰도, 요인분석, t-test, 회귀분석을 이용하였다. 분석결과 시사점은 다음과 같다. 첫째, 축제 방문 동기는 새로움과 일상탈출형, 흥미와 유희형, 친교형, 가족화합형, 지역문화 이해형 등으로, 만족요인으로는 행사프로그램과 서비스, 편의시설, 체험거리와 재미, 기념품과 음식, 교통 등 각각 5개의 속성이 도출되었다. 둘째, 축제 참석 동기 요인에서는 지역주민은 흥미와 유희형에서 외지방문객은 새로움과 일상탈출형 에서 높은 지각을 보이고 있으며, 셋째, 축제 참석 동기 요인에 따른 만족요인에서 지역주민은 흥미와 유희형에서, 외지방문객은 흥미와 유희형, 가족화합형에서 영향을 미치는 것으로 밝혀졌다. 넷째, 축제만족요인에 따른 재방문 의도에서는 지역주민은 행사프로그램과 서비스요인에서 외지방문객은 행사프로그램과 서비스, 체험거리와 재미, 교통에서 영향을 미치는 것으로 조사되었다. 다섯째, 축제만족요인에 따른 추천의사에서는 지역주민은 행사프로그램과 서비스 요인에서 외지방문객은 행사프로그램과 서비스, 교통에서 영향을 미치는 것으로 조사되었다.

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전통가옥거주자들을 대상으로 한 주거조절행위의 이론적 해석 -안동하회마을을 중심으로 한 사례연구- (A Theoretical Understanding of Housing Adjustment As Applied to Residents of Korean Folk Housing -A Case Study of Andong Hahoe Folk Village-)

  • 이도영
    • 한국주거학회논문집
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    • 제15권3호
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    • pp.21-30
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    • 2004
  • The purpose of this study was to examine theoretical underpinnings of housing adjustment as applied to residents of Korean folk housing. On random and voluntary base, 66 households of the Andong Haboe folk village were asked to participate in the present study for a self-administrated questionnaire survey as well as open-ended face-to-face interviews. Some valuable results were obtained as follows. In spite of the legal barrier to change in physical conditions of housing, first, a huge amount of adjustment actually took place in the rural folk village. Satisfying basic amenity or shelter needs turned out to be the basic role of adjustment. Second, the number of adjustment works previously done was not effective anyhow in predicting the level of housing satisfaction. Speare's (1974) satisfaction theory of housing adjustment was largely supported by the present study. Highly dissatisfied residents with their housing were more likely to expect adjustment works of their own. Additionally, age turned out to be the most powerful predictor of housing adjustment. Finally, housing satisfaction was positively correlated with community attachment (Kendall's $\tau$ =.35 ; p 〈 .001). Residents satisfied with their house were more likely to be proud of being a member of community. Overall, though, community attachment was not related anyhow to the willingness of housing adjustment.

공원녹지서비스에 대한 주민의식평가 비교연구 - 경기도 광주시와 용인시 사례로 - (A Comparative Study on the Evaluation of Green Park Service through Residents Consciousness -The Case of Gwangju City and Yongin City-)

  • 임은희;염성진
    • 한국환경과학회지
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    • 제30권6호
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    • pp.441-454
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    • 2021
  • This study intended to propose an improvement plan to improve user satisfaction by establishing a park and green space masterplan by comparing its current status and surveying the residents' perception of green park services in two regions. The study results showed that the residents are aware of the physical and qualitative aspects of the green park environment. In addition, the quality level of the green park that people may actually use in everyday life was considered a factor for evaluation of satisfaction. In addition, it was found that the residents, who are actual users of the green park services, evaluated the satisfaction of use considering the qualitative characteristics of the green park, such as 'quality of green park' and 'availability of green park.' As a result, efforts are required to create and improve the quality of green parks efficiently based on establishing qualitative indicators, a survey of residents' perception, and quantitative analysis to develop policy directions and guidelines of the park and green space masterplan.

지역 랜드마크 인지요인에 대한 지역주민과 관광객의 인식차이에 관한 연구 (A Study on Perception Differences between Local Residents and Tourists Regarding Regional Landmark Cognitive Factors)

  • 최동희
    • 디지털융복합연구
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    • 제17권11호
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    • pp.53-59
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    • 2019
  • 본 연구의 목적은 지역의 랜드마크 인지요인이 관광만족에 어떠한 영향을 미치는지, 그리고 지역 랜드마크 인지요인과 관광만족의 영향관계에서 지역주민과 관광객의 인식의 차이로 인해 그 영향관계가 어떻게 달라지는지를 확인하고 그 시사점을 제시하는 것이다. 연구를 위하여 광주광역시의 관광지를 찾은 관광객과 지역주민을 대상으로 2019년 9월 1일부터 10월 6일까지 36일간 설문조사를 실시하였으며, 389부를 회수하여 분석을 실시하였다. 분석결과, 랜드마크 인지요인은 상징성과 역사성으로 관광만족은 단일요인으로 구분되었다. 랜드마크 인지요인은 관광만족에 유의한 영향을 미쳤으며 지역주민과 관광객에 따라 그 영향관계에는 차이가 발생하였다. 그러므로 랜드마크를 통한 관광 상품을 개발하고자 할 때, 지나치게 지역주민의 의견을 반영하게 되면 오히려 관광객들이 외면하는 결과가 있을 수 있으므로 다양한 의견을 적절히 반영하는 것이 중요할 것이다.

Exploring the Satisfaction with COVID-19 Prevention Measures and Awareness of the Tourism Crisis for Residents' Tourism Attitude

  • PARK, So-Young;PARK, Joo-Young;KIM, Ji-Won;Chang, Mona;KIM, Mincheol
    • 산경연구논집
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    • 제12권7호
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    • pp.27-39
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    • 2021
  • Purpose: The researchers reviewed the previous studies on the psychological anxiety and economic damage during the recent COVID-19 pandemic to understand the satisfaction, awareness and attitude of the residents in Jeju, Korea. Research design, data and methodology: 215 samples based on self-reported survey were collected for path analysis focused on controlling variables in demographic characteristics in PLS-SEM using Smart PLS 3.0. Results: The researchers found the Satisfaction with COVID-19 Prevention Measures and the Awareness of Tourism Crisis affect Attitude toward Tourism of the residents with the explanatory power (R2 = 0.209). Age was found to be the only significant controlling variable in this model for the Awareness of Tourism Crisis to Attitude toward Tourism. Conclusions: The attitude toward tourism is influenced by the level of satisfaction of the prevention service for COVID-19 as well as the awareness of the crisis. Residents have different level of the tourism crisis awareness by the status of their economic activities while there is no differences in all age groups for satisfaction in the quarantine service. The study suggests that the importance of the public health service should be preferentially concerned for residents to have stable economic activities where the tourism is the major industry.

농촌주민의 지역사회 만족도와 지역공동체 의식 (Rural Resident′s Community Life Satisfaction and Consciousness of Rural Community)

  • 조영숙;황대용;박은식;고정숙
    • 한국지역사회생활과학회지
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    • 제15권4호
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    • pp.113-125
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    • 2004
  • The objective of this study was to analyze the evaluation of the rural resident's on their community at view of community life satisfaction. The specific purposes of this study were to identify the degrees of community life satisfaction, consciousness of rural community according to the individual variables. The data were gathered from 1,870 rural residents by the structured interview in the 187 communities sampled by multi-staged cluster stratified sampling method in November, 2003. The major findings of this study were as follows; first, the degree of the rural residents'community life satisfaction was generally low, especially the rural residents were dissatisfied with the opportunities of leisure and education environment in their communities, and by half were satisfied with housing environment. Second, as consciousness of rural community, the degree of rural resident's joining at community meeting was high, and openness to the outside residents' was high. third, the most important factor for consciousness of rural community were community organization, good neighbor. As result of this study, the following conclusion and recommend can be drawn. First, the level of rural resident's community life satisfaction is overall low. Especially it is needed policy efforts and priority investment for advancing satisfaction on leisure and education environment in rural community. Second, to foster rural resident's community consciousness, community orgaruzatlon Is first of all supported and activated. Through viability of these community organization, rural resident's participation in community welfare will be enhanced

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도시 공원녹지 환경의 차이에 따른 주민 만족도 변화 분석 -과천·의왕·하남시를 사례로- (Analyses of Residents Satisfaction with the Differences in Green Space Infrastructure for Three Cities, Gwacheon, Uiwang, and Hanam)

  • 박은진;성현찬;서정영;강규이;성미성
    • 한국환경복원기술학회지
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    • 제10권3호
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    • pp.60-70
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    • 2007
  • Green space infrastructures for three cities, Gwacheon, Uiwang, and Hanam, were analyzed in terms of the area of urban parks per capita, the percentage of green space area, the area of green space per capita, and the percentage of vegetation cover in residential area, etc., which are commonly used as criteria for urban green space planning. The differences in green space infrastructure among these three cities were compared to the satisfaction level of residents for their green space. The area of parks per capita corresponded to the satisfaction level when Seoul Great Park in Gwacheon and Misa Park in Hanam were not included. Although these two huge parks accounted more than 90% of the area of urban parks in Gwacheon and Hanam, they serve more people from outside the cities and not likely visited by residents due to lacking of daily accessibility. The percentage of vegetation cover in residential area were considered to affect the satisfaction of residents for green space, whereas the total area of green space or the percentage of green space area in the cities was not related to the satisfaction level. It suggests that the distributions and accessibilities of green space and park service are more important for satisfaction than total green space area indicating urban sustainability.

마을주민의 공동체 의식과 주거만족도가 삶의 질에 미치는 영향 (The Effects of Sense of community and Residential Satisfaction of Local Residents on Quality of Life)

  • 이은아
    • 산업융합연구
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    • 제19권6호
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    • pp.197-204
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    • 2021
  • 본 연구의 목적은 마을주민의 공동체 의식이 삶의 질에 미치는 영향에서 주거만족도의 매개효과를 검증하는데 있다. 이를 위해 경기도 G시 마을주민 480명을 대상으로 대면을 통한 1:1 설문 조사한 결과, 불성실한 답변을 제외하고 총 468부를 최종 분석하였다. 분석방법은 SPSS WIN 25.0으로 빈도분석, 기술분석, 상관분석, 회귀분석 등을 활용해 매개모형을 검증하였다. 연구결과 첫째, 공동체 의식은 삶의 질과 주거만족도에 정(+)적인 영향을 미치는 것으로 나타났다. 둘째, 주거만족도는 삶의 질에 정(+)적인 영향을 미치는 것으로 나타났다. 셋째, 주거만족도는 공동체 의식과 삶의 질 간의 관계에서 부분매개 효과로 검증되었다. 이러한 연구를 바탕으로 마을주민의 공동체 의식이 삶의 질에 영향을 미치는 과정에서 주거만족도가 미치는 효과의 중요성과 삶의 질을 향상시키기 위한 실천적 방안을 제시하였다.