• 시스템엔지니어링학술지
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• 제15권2호
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• pp.87-97
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• 2019

This paper focuses on the SE concept based on the weapon system design, which is the lack of systematic research at the stage of military requirements creation prior to acquisition management phase. Influence factors were derived by focusing on the core issues that were at issue in the process of requirements analysis, requirements verification, and business management in recent years. Next, the impact factor was prioritized using the AHP technique and then alternatives were suggested. As a result, through the hierarchical analysis process, 'substantiation of necessity' was found to be the most important factor in the large category, and 'satisfaction of the operating concept' was the most important factor. In addition, as a result of calculating the final weight for each nutritional factor, it was analyzed in order of 'enemy threat response ability', 'response to operational environment change', 'performance considering operational environment', and 'guaranteed power generation'. The results of this analysis suggest which factors should be focused on, firstly, based on the concept of SE by the military and JCS.

• 한국수학교육학회지시리즈E:수학교육논문집
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• 제30권3호
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• pp.309-333
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• 2016

본 고는 노인학습자 대상의 사용자 중심 설계에 바탕을 둔 앱 개발 연구의 일환으로, 시니어 수학 앱 개발 연구이다. 시니어 수학 앱에서 제공된 수학 콘텐츠는 '수리문해(Numeracy)'에 초점을 두었으며 노인 세대에 친숙한 소재와 활동적 요소를 도입하여 구성하였다. 수학 앱 개발을 위한 수학 콘텐츠와 사용자 인터페이스를 확정하기 위하여 9명의 노인학습자를 대상으로 교수 실험을 실시하였다. 또한 교수 실험 결과를 모니터링하기 위하여 CIPP 프로그램 평가모형을 활용하였다. 이에 따라 '교육목표', '요구분석', '교육환경', '커리큘럼', '학습내용', '학습 소재', '상호작용', '프로그램 관리', '지원환경', '만족도', '학습 결과', '학습의 지속가능성' 등의 요인을 점검하고 이에 대한 피드백에 따라 시니어 수학 앱을 개발하였다.

• 한국식생활문화학회지
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• 제13권4호
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• pp.307-316
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• 1998

Vending machines play an important role of giving convenience and simplicity in modem life style. So they became an indispensible element in life of modern people. This study was peformed to investigate customer's actual status in use as well as the degree of satisfaction and requirement of food and beverage vending machines. The results of this study can be summarized as follows. 1. About the advantage of using the vending machines, respondents answered 'convenience' for 50.2% and 'closeness' for 33.6% of all the answers. About the dissatisfaction for vending machine, three factors of 'inappropriate taste, temperature. quantity' and 'unsanitary pakage material and food' were the main causes. 2. About the credit of food quality,48.6% of respondents answered' some what doubtful'.58.1% of respondents pointed out that they couldn't confide in freshness and shelf-life' 3. 48.2% of respondents agreed that vending machines would be needed more in the future. Respondents wanted lots of food to be served from vending machines. The foods which respondents wanted to be served from vending machines were noodle(30.8%), rice(19%), pastry(18.2%), bread(17.45) gruel(7.3%) and snack(7.3%).

• 품질경영학회지
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• 제46권3호
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• pp.717-738
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• 2018

Purpose: This study aims to analyze why surveys of a single set of customer requirement result in different Kano analyses depending on the survey questionnaire designs. Methods: This study singled out 14 common features from four different questionnaires of two studies of Smart Car features and analyzed them using the Kano model. Several methods and devices were used: Group Comparison and Timko Index were applied; Kano Distribution Index, Timko Dispersion and Kano Conformity were newly introduced for the quantitative analysis; Correlations between Timko indices from different Kano questionnaires were conducted; Heuristic Splitting technic for reinforcing attribute categorization is introduced. Results: Correlation Coefficient proved strong positive relations among the three questionnaires, whose agreement degree of the resulting Kano attributes showed less than 10% when Indifferent was ignored. Heuristic Splitting on Timko charts enhanced the degree of the resulting Kano attributes up to 80%. Conclusion: Among the questionnaires the representation of customer requirements tends to move by parallel shifts on the Timko chart maintaining their relative locations. Heuristic Splitting suggests a rational solution to the interpretation of those inexplicable attribute categories resulting from traditional Kano methods.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2005년도 춘계학술대회 논문집
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• pp.127-132
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• 2005

Despite all efforts, many product development projects fail and lead to an introduction of products that do not meet customers' expectations. In general, designers usually relies upon their past experiences of similar products as a source of design knowledge when they work on a new design project. Designers need a set of practical step-by-step tools and methods which ensure a understanding of customers' needs and requirements, as well as a past design experience knowledge. In this paper we propose a design initial value module for an excavator that proposes a key initial design parameter value in an early design stage to improve a design process on Customer Requirements. It makes possible to support designers more effectively, objectively, and easily. Also it can propose better products in terms of a customer satisfaction.

• 한국주거학회논문집
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• 제17권2호
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• pp.27-39
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• 2006

The purpose of this study was to present a guideline for the construction of children park that can create a quality of dwelling and be easily approached and utilized by residents. In order to present a direction of planning, the investigator examined the actual state of children park in low-rise house residential area, and analyzed its general characteristics. And the discriminative characteristics according to the standpoints of planning of children park. The analytic standpoints were classified into the size and disposition of park, the nature of adjacent street and the utilization of park, and the satisfaction and requirement for the internal space of park. The guideline of planning of children park are as follow: (1) The disposition and size of children park: the children park must be disposed convenient use of all the residents. (2) The environment around including approaching streets and facilities around: residents' recognition and access in their everyday life must be considered in relation to the neighborhood streets and surrounding facilities. (3) The composition and utilization of internal space: the internal space must support all the activities of users, and reflect users' requirements in order to induce them to use it continuously.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2006년도 춘계 종합학술대회 논문집
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• pp.99-102
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• 2006

콜센터는 고객과의 상호작용이 가장 많이 일어나는 고객접점으로 인식되고 있으며, 고객만족도를 향상시키고 고객 유지율을 증가시키는 활동을 하는 기업의 제 1 관문으로서의 그 역할이 증대되고 있다. 콜센터의 서비스 품질은 기업경쟁력의 척도로서 운영기법과 경영관리에 있어서 고객과 의사소통하는 최 일선의 접점으로서 그 중요성이 점차 확대되어가고 있다. 또한 고객의 요구수준에 맞추기 위해서 서비스 품질을 향상시키는 것이야말로 경영진과 텔레마케터 모두의 당면 과제이기도 하다. 텔레마케터 교육을 위한 교육과정은 아직 확립되거나 표준화되지 않은 상태에 있다. 비록 짧은 역사를 가지고 아직 학문적 체계가 미비한 상태이지만 가능한 빨리 이에 대한 연구가 이루어져야 한다. 본 논문에서는 기존의 교육프로그램들을 분석하고, 콜센터의 의견들을 반영한 콜센터의 정형화된 텔레마케터 교육 프로그램을 개발에 관해 기술한다.

• 간호행정학회지
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• 제23권1호
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• pp.76-89
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• 2017

Purpose: This study was conducted to examine the experience of nurse in comprehensive nursing care. Methods: Experiential data collected from 9 nurses through in-depth interviews. Participants were selected from nurses working in the comprehensive nursing care unit at general hospital. The main question was "Can you describe your experience in the comprehensive nursing care unit?" All interviews were recorded and transcribed, then analyzed using Colaizzi's method. Results: Nine themes were derived from the analysis: 'Practice nursing care', 'Feel thankful of the client', 'Difficulty in nursing due to absence of patients' guardian', 'Tired of over-demanding patient and distrust of guardian', 'Confusion regarding one's identity as a nurse', 'Not enough to support system', 'Insufficient pre-training for nurse and client', 'Requirement of work establishment for nurse and nurse aid', 'Concerns about low rewards and high safety accidents'. Conclusion: As a comprehensive nursing service, the nurses provided total patient care, and patient satisfaction and expression of appreciation increased. However, disadvantages were identified, such as patients' excessive needs, communication difficulties, lack of support systems, low compensation, and a high number of safety accidents. Therefore, systematic comprehensive nursing will be achieved if these shortcomings are addressed.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2008년 추계학술발표대회 논문집
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• pp.163-166
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• 2008

With both Gatdui and Daean areas, under construction for upgrading the old housing in Gyeongju downtown area, this study was carried out to find out implications of upgrading methods in a historical and cultural city, by using a physical survey in the areas and life survey among their residents, as well as by analysing the level of their satisfaction with and requirement for housing and their preferring housing type. The upgrading patterns of residents were analysed by examining cases constructed newly in the manner of upgrading. The findings showed that it is required for both existing authorities and private parties to assume roles and responsibilities for upgrading the old housing while recently there have been continuous conflicts between development and preservation of the historic and cultural resources within the city and even the city identity also has been neglected by residents. In addition, it is necessary to take development conditions and resident's economic situation into consideration and introduce a wide range of methods for rearrangement, by turning the importance of housing upgrading to social rearrangement for the purpose of positive alternation.

• 교육녹색환경연구
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• 제10권2호
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• pp.61-72
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• 2011

The purpose of this study is to carry out the research of the satisfaction level of consumers (students and teachers) and managerial characteristics for model classes of the subject classroom system and to draw the effective plan of the system. The conclusions are as follows First, the biggest advantage of the system is to fulfill the educational goal according to an individual level and ability of each student while the biggest disadvantage is the inconvenience of students to change their classrooms for each specific class. Second, it is necessary to rearrange the classrooms according to the applied subjects from the aspect of curriculum management since the time frame is not convenient for recess. English and mathematics are required preferentially as applied subjects, however Korean (as a national language) and science are needed to be taught with level-differentiated classes, too. The ideal size of classes is most likely 20-25 students according to the result of research. Lastly, the space of environment is another requirement to secure smooth flow of students' movements and extra space for technical devices used for information research. The above analysis indicates the necessity of supplementation in space planning for further implementation of subject classroom system in secondary school.