• 제목/요약/키워드: reputation measurement

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[Retracted]Sustainability Reporting and Corporate Reputation in Malaysia

  • Elinda, ESA;Nor Raihan, MOHAMAD;Wan Zuriati, WAN ZAKARIA;Norazlina, ILIAS
    • The Journal of Asian Finance, Economics and Business
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    • 제10권2호
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    • pp.343-353
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    • 2023
  • Corporate reputation is a widely debated topic among academics and a crucial issue in the business world. However, previous research in this area has been scattered and fragmented, leaving room for further study, particularly in terms of reputation measurement methods. Factors such as sustainability reporting, governance attributes, and company characteristics have been linked to improved company reputation. However, there is limited research on the effects of these variables on the new methods of measuring reputation, especially in developing countries like Malaysia. Therefore, the current study developed a new measurement for reputation and aimed to examine the relationship between these variables and the new proxy of reputation. The current study collected secondary data from the company's annual report for two years period of study (i.e., 2018 and 2019) and employed content analysis. A period of two years was chosen and deemed ample to provide insightful findings of the effect of the variables associated with reputation disclosure. The results indicate that sustainability reporting, outside directors, company size, leverage, and profitability significantly impact corporate reputation. This finding suggests that Malaysian PLCs and other firms in developing countries must recognize sustainability reporting as part of their reputation management strategy that influences the company's reputation.

기업의 디지털 평판 측정 기법 연구 (A Study upon Online Measurement techniques of Corporate Reputation)

  • 김승희;김우제;이광석
    • 한국컴퓨터정보학회논문지
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    • 제18권9호
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    • pp.139-152
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    • 2013
  • SNS의 증가로 기업의 평판이 영업과 주가에 영향을 미치고 있다는 다양한 연구가 발표되고 있으나, 디지털 상에서 기업 평판 측정 방법과 관련한 연구는 상대적으로 미흡하다. 본 연구는 사전 연구 집대성을 통해 기업의 디지털 평판 정보를 기업 정체성 정보와 기업 인지 정보로 구분하고, 정체성 평가를 위해 (1)제품 및 서비스 질 (2)고용환경 (3)기업 비전 (4)사회적 책임 (5)경영 성과 5개 항목을, 인지 평가를 위해 (1)호감(선(善)) (2)능력(능(能)) (3)진취성(흥(興)) (4)세련(격(格)) (5)무정함(권(權)) (6)비공식성 6개 항목으로 구분하여 평판 검색용 워드 아이템(Word Item)을 추출하고 설문을 통해 빈도 분석을 실시하여 기업의 평판 측정값을 계량화 하는 방법을 고안하였다. 또한 이의 검증을 위하여 상용 평판 서비스를 활용하여 국내 SI 3사의 평판을 측정하였다. 본 연구는 기업의 정체성과 인지(이미지나 소통)를 세분화하여 기업의 평판 측정을 시도한 최초의 연구이며, 빈도 분석을 통해 검증된 워드 아이템을 활용하여 평판 점수로 측정하는 산식을 제안함으로써 업무 적용성을 높였다는데 그 의의가 있다.

Do Corporate Governance and Reputation are Two Sides of the Same Coins? Empirical Evidence from Malaysia

  • ESA, Elinda;MOHAMAD, Nor Raihan;WAN ZAKARIA, Wan Zuriati;ILIAS, Norazlina
    • The Journal of Asian Finance, Economics and Business
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    • 제9권1호
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    • pp.219-228
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    • 2022
  • High-profile corporate crises have sparked a surge in interest in corporate governance (CG) and corporate reputation (CR). Company governance issues in many companies contribute to corporate failures and a bad reputation. Transparency is the glue that holds any group or organization together while also connecting it to a coalition of key stakeholders. This research focuses on how corporate governance factors (such as board independence, board size, board meetings, and board gender) and company characteristics affect the reputation of Malaysian public listed companies (PLCs). Many studies have looked into the characteristics of corporate governance in Malaysian businesses. However, none of the research has explored this issue using the new reputation measurement. A sample of the 100 largest companies listed on Bursa Malaysia based on their market capitalization for the year ended 2018 was selected. A new measurement, the disclosure index, was created and used to analyze reputation disclosure in the annual report of a corporation. The independent director, board size, and board meeting were statistically significant and associated with the level of reputation disclosure, according to the findings of this study. The results suggest that company directors prioritize good governance and management quality to boost their firm's reputation and acquire a competitive edge.

CSR and Firm Reputation from Employee Perspective

  • TANGNGISALU, Jannati;MAPPAMIRING, M.;ANDAYANI, Wuryan;YUSUF, Muhammad;PUTRA, Aditya Halim Perdana Kusuma
    • The Journal of Asian Finance, Economics and Business
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    • 제7권10호
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    • pp.171-182
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    • 2020
  • This research focuses on the importance of corporate social responsibility in building the company's reputation. Experts have studied CSR as an antecedent of a company's reputation, but the mechanisms underlying this process are rarely explored. Therefore, to fill this research gap, we demonstrate CSR's implementation combined with organizational justice based on discrepancy and equity theory. This study involved 210 employees in a family company. The study's analysis method uses Structural Equation Model (SEM), SmartPLS, with a five-step measurement and analysis procedure. The variables in this study are CSR implementation, organizational justice, employee trust, firm reputation, organizational objectiveness, organizational commitment, job satisfaction, and job performance. The results found that some of the direct relationships stated were not significant, but all demonstrations of indirect links were substantial. Besides, optimal CSR and organizational justice provide a reliable and positive domino effect in increasing the role and consequences of employee trust and firm reputation. The findings in this study confirm that upstream-downstream job performance causality can be successfully achieved if job satisfaction has been realized, job satisfaction can be achieved if organizational commitment can also be recognized, and organizational commitment can be developed. Reflection and influence, rather than organizational attractiveness becomes essential.

브랜드명성수준에 따른 브랜드 스토리텔링의 효과 (The Effect of Brand Storytelling in Brand Reputation)

  • 최수아;정효선;황윤용
    • 유통과학연구
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    • 제12권4호
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    • pp.55-63
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    • 2014
  • Purpose - Brands and products often play key roles in enabling consumers to experience a good attitude, resulting in mentally enacting a specific prototype and reliving the experience by retelling a specific story. Brand storytelling can function as an important tool for managing the brand. To successfully apply a firm's brand storytelling, it is important to prove the effectiveness of storytelling. Therefore, by utilizing the research of Escalas (1998) and Fog et al. (2005), a list of measurements for storytelling component quality (SCQ) was applied. In addition, customer attitudes toward brand storytelling were tested. In particular, if customers encounter a dynamic and interesting story, although the brand is not widely known, they can be in communion with the brand and establish an emotional connection (Hill, 2003). Thus, brand reputation was divided into two levels (high vs. low), and the difference in effectiveness between storytelling component quality and consumers' advertisement attitude, brand attitude, and purchasing intention was examined. Research design, data, and methodology - By using the measurement list used in Choi, Na, and Hwang (2013), 12 categories in the level of message quality, conflict quality, character quality, and plot quality were measured. In addition, categories of brand reputation, advertisement attitude, brand attitude, and purchasing intention were measured. The study was based on 181 final survey samples targeting undergraduate and graduate students in Gwangju Metropolitan City. Results - Consumer responses toward storytelling were researched in the context of brand characteristics or product attributes, such as brand reputation, differentiated from extant simple effects of storytelling. Some brands with high reputation enjoy a halo effect due to prior learning, while other brands with comparatively low reputation have trouble generating positive responses despite attempts to enhance the level of reputation or induce favorable attitudes. Although not all due to the component quality of storytelling, the case of brands with low reputation exerted more positive impact on consumer attitudes than did brands with high reputation. As mentioned earlier, consumer evaluation of the component quality of storytelling was categorized into advertising attitudes, brand attitudes, and purchase intention for this study; this provides managerial implications in other ways. The results imply that an effective application of storytelling could be an important emotional tool for the development of both brands with low brand awareness and of well-known brands. Finally, this study serves to increase consumers' understanding and ability in interpreting brand stories that marketers tell about themselves, as well as to highlight differential experiences with products by level of brand hierarchy. Conclusions - This research aimed to provide an objective guideline for storytelling component quality while considering brand awareness. Thus, brand reputation was considered for proving the baseline effectiveness of storytelling, and this study provided directions for strategic establishment of storytelling. Based on this, we conclude that in further studies, it will be necessary to systematically manage brand story by considering other situation variables and various story patterns, and studying their differences.

기업자산으로서의 기업명성가치 연구: 국내 4개 기업 슈퍼브랜드와 기업명성, 미디어 이용간 관련성을 중심으로 (A Study on Reputation as Corporate Asset)

  • 이철한;차희원
    • 한국언론정보학보
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    • 제30권
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    • pp.203-237
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    • 2005
  • 본 연구의 목적은 기업명성제고가 홍보활동의 목표라는 가정아래 홍보활동을 평가하는 모델과 지표를 제시하고 이를 실제 기업에 적용함으로써 그 타당성을 제시하는 데에 있다. 기업의 활동이 비용대비 효용의 관점에서 계량화되고 있는 추세이다. 그러나 기업의 홍보활동은 효과측정의 측면에서는 아직 정교화되지 못하고 있는 실정이다. 이 연구에서는 포괄적인 홍보활동 평가를 위한 지표로서 기업명성개념을 정립하고 명성측정모델을 제시하여 그 타당성을 검증하고자 하였다. 또한 기업명성모델을 국내기업에 적용하여 기업자산으로서의 슈퍼브랜드에 대한 기업명성의 연관성을 확인하고 미디어 이용에 따른 차이를 분석함으로써, 각 기업의 명성을 높이는 홍보활동이 기업자산가치로 측정받을 수 있는 가능성을 검토하고자 했다. 이를 위해 연구자는 전문가 집단으로부터 국내 기업의 명성을 구성하는 요인을 추출하였고, 여기서 얻어진 결과를 바탕으로 명성측정 문항을 만들어서 소비자들 평가를 바탕으로 기업명성의 차원과 구성요인을 검증하였다. 여기서 얻어진 명성평가의 모델과 측정지표를 이용해서 국내 대기업들의 기업자산 개념으로서 슈퍼브랜드를 종속변인으로 하고 기업명성을 구성하는 각각의 차원 즉 경영능력, 기업시민, 기업 커뮤니케이션, 제품과 직원을 독립변인으로 하여 개별 기업의 명성을 높이는 기업홍보활동을 평가하였다. 연구결과, 기업자산가치로서의 기업 슈퍼브랜드에 대한 기업명성의 영향력은 긍정적으로 확인되었고, 기업에 따라 다소 차이는 있지만 기업명성을 구성하는 네 가지의 요인이 해당 기업의 슈퍼브랜드에 기여하는 정도도 확인하였다. 또한 미약하나마 미디어 이용정도에 따라 기업명성 구성요소가 기업의 슈퍼브랜드 인식에도 긍정적 영향을 미칠 수 있음을 발견하였다. 이 연구가 명성연구의 차별적으로 기여하는 점은 기존의 연구는 기업의 명성을 측정할 수 있는 측정문항개발에 초점을 맞추었는데 비해서 실제 국내에서 명성을 축적한 기업을 대상으로 명성측정을 개별적으로 적용함으로써 각 기업의 명성을 계량화하고 명성을 구성하는 차원이 실제 명성에 어떻게 기여했는지에 대해서 파악했다는 점이다. 이는 실무적으로 보았을 때 홍보담당자가 자신의 기업홍보활동이 기업명성에 어떻게 기여할 수 있는가를 파악하고 경쟁기업의 홍보활동에 비해서 얼마만큼 효율적이었는지에 대한 평가기준을 제시할 수 있음을 의미하는 것이다.

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Students' Satisfaction and University Reputation through Service Quality in Private Higher Educational Institutions in Bangladesh

  • ALAM, Mohammad Manjur;ALAUDDIN, Md.;SHARIF, Mohd Yasin;DOOTY, Evana Nusrat;AHSAN, Syed Md. Hasib;CHOWDHURY, Mustafa Manir
    • The Journal of Asian Finance, Economics and Business
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    • 제8권9호
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    • pp.91-100
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    • 2021
  • Educational institutions play a critical role in national development through the advancement of skilled human resources and intellectual society. The number of higher educational institutions (HEIs) is increasing significantly in Bangladesh. Students have a number of options from which to select their preferred educational institutions. Hence, HEIs should think about the quality of services they provide to students. The objective of this study is to measure students' satisfaction and university reputation through service quality (SQ) in a private higher educational institution (PriHEI) in Bangladesh. Primary data was collected from 270 students of International Islamic University Chittagong (IIUC), Bangladesh, through a simple random sampling technique. In this study, data was analyzed through descriptive statistics, correlation, measurement model using confirmatory factor analyses, and structural equation modeling (SEM). The results showed that transport services have indirect but medical and physical facilities have both direct and indirect significant effects on overall students' satisfaction. Further, the administrative services and research facilities have significant indirect effects on overall students' satisfaction. Finally, the results of structural equation modeling (SEM) confirm that the reputation of the university is directly associated with overall students' satisfaction.

사회적 구성주의 관점을 고려한 과학에 대한 태도 측정과 활용에 대한 탐색 (An Exploration in the Measurement and Application of Attitude Towards Science based on Social Constructivism)

  • 조선미;구자옥
    • 한국과학교육학회지
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    • 제33권2호
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    • pp.466-477
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    • 2013
  • 본 연구의 목적은 사회적 구성주의 관점에서 개발된 과학에 대한 태도 척도의 타당성 검증과 척도의 활용 가능성을 살펴보는데 있다. 설문지를 통해 833명의 중학교 2학년 학생들의 자료가 수집되었다. 먼저 요인분석을 통해 사회적 구성주의 관점을 고려한 Krogh와 Thomsen(2005)의 문화적 경계넘기 중 평판 척도(reputation in culture border crossings: R-CBC)의 타당성을 살펴보았는데 요인분석 결과 타당성이 검증되었다. 다음으로 상관관계를 통해 수렴 타당도와 변별타당도를 살펴보았는데 사회적 구성주의에 기반을 둔 R-CBC 척도와 Simpson-Troost Attitude Questionnaire(STAQ) 척도는 높은 정적상관을 보였다. 사회적 구성주의에 기반한 STAQ 척도와 개인적 구성주의에 기반한 Test of Science-Related Attitudes(TOSRA) 척도는 낮은 상관성을 보였고 R-CBC 척도는 TOSRA 척도와 상관성이 거의 없는 것으로 나타났다. 마지막으로 희망 진학 고등학교별 과학에 대한 태도를 3개 척도를 통해 비교 분석하였는데 R-CBC 척도와 STAQ 척도로 측정된 학생들의 과학에 대한 태도는 학교유형별(과학고, 인문고, 실업고) 차이를 보였다. 이는 사회적 구성주의 관점에 기반을 둔 척도가 중학생의 과학고 진학 희망을 예측할 수 있는 평가 도구임을 보여주는 것이다.

Resources for Success in Experiment: Goldingham's Measurement of the Velocity of Sound

  • Ku, Ja-Hyon
    • 한국음향학회지
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    • 제31권4호
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    • pp.253-259
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    • 2012
  • Goldingham's measurement of the velocity of sound undertaken in the early nineteenth century was the first large-scale measuring enterprise which considered various meteorological factors such as temperature, humidity, atmospheric pressure, the direction of the wind, etc. Goldingham's successful performance of measuring the velocity of sound by employing the sounds of cannons as sound source in Madras (now Chennai), a colonial region of India, for one and a half years was supported by material, institutional and social resources. As the official astronomer at the Madras Observatory, he was benefitted by the undemanding employment of accurate measuring instruments under the support of the Madras Army enabled him to gain reliable data and his reputation as professional experimentalist facilitated the acknowledgment of their trustworthiness.

ASFM을 이용한 수차유량의 측정 (Turbine discharge measurement case study using ASFM system)

  • 김응태;정용채;박장원
    • 유체기계공업학회:학술대회논문집
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    • 유체기계공업학회 2006년 제4회 한국유체공학학술대회 논문집
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    • pp.49-52
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    • 2006
  • should be in English, A make out an economical, reliable and easy to adoptable instrument in turbine discharge measurement was restricted from lots of it's foundational condition. Not with standing the brilliant progress in new technology of these day, useful instrument for flow measurement in turbine is still ongoing. Nowaday, the increasing importance of renewable energy makes it more important that the measuring turbine efficiency as a decision making index of old turbines' replacement. In Turbine performance diagnosis, Kwater(Korea Water Corporation) got an enough ability and decent reputation for who has invested lots of time and effort for buildup and development. In Korea as a public corporation who should take a crucial roll in Turbine business, Kwater has introduced some developed new technology for other domestic concerned one. With this writing, I'd like to introduce ASFM system as a newly developed instrument that can cope with lots restriction in discharge measurement in turbine. Kwater adopted the system in 2005, and performed 2 times of trial test. The test result was good enough to use the system as a reference test method.

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