• 한국산업경영시스템학회:학술대회논문집
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• 한국산업경영시스템학회 2002년도 춘계학술대회
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• pp.485-490
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• 2002

Demands of customers are being changed and varied. And in this circumstance, it become a main issue of management that the company should produce and sell products according to the customer demands. With these trends, each company has been concentrating effects on generalization of product development technique and distinction of service for customer. To fulfill these demands of customer, they need a concept of eCRM(Web based Customer Relationship Management), and go from soiling products and services, or gathering customer requests, up to the phase of solving customer's problem by real time or previous action. With the help of internet, the frequency and speed of the problem solving has improved greatly. In the Supply chain, The ATP(Available to Promise) function doesn't only give customers to conformation of delivery. It can be used by the core function with ATP rule that can reconcile supplies and demands on the supply chain. Therefore We can be acquire the conformation about on the due date of supplier by using the ATP function of management about real and concurrent access on the supply chain, also decide the affect about product availability due to forecasting or customer's orders through the ATP. In this paper, It consolidates the necessity on a ATP and analyzes data which is concerned of ATP. Under the these environments, defines the ATP rule that can improve the customer value and data flow related the eCRM and builds on a algorithm.

• Asia pacific journal of information systems
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• 제9권2호
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• pp.77-97
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• 1999

industry each which are using a kind of EDI, supplier-oriented Electronic Data Interchange(SOEDI) to procure materials, equipment and supplies more effectively. The major objective of this study are to determine the basic nature of the impact of SOEDI on the structure and procedure in purchasing. The other is to identify the variables or determinants which influence the benefits which can be experienced in purchasing organizations. This study was conducted through interviewing of organizations which are currently active in the use of EDI. Samples of 107 purchasing organizations were collected. Some key findings of this study are ; 1) There were remarkable differences on influencing level and relationship of determinants which influence the benefits of purchasing organizations. There was the most remarkable one in trading industry. 2) The more suppliers, the more benefits. The transaction rate with suppliers who are affiliated with EDI is low as a whole but suppliers who are affiliated with EDI can be a critical factor on selection of buyers. 3) Procedure related to purchasing order was mainly changed. There is a development on signature but still exists. 4) The number of employees were reduced a little bit.

• Journal of the Korean Data Analysis Society
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• 제20권6호
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• pp.2967-2980
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• 2018

본 연구에서는 의료 공급사슬 상에서 구매자에 해당하는 병원과 공급자와의 관계의 성과를 향상시킬 수 있는 방안에 대해 모색하고자 하였다. 보다 구체적으로, 거래기간과 병원의 규모에 해당하는 병상 수가 통제된 상황 하에서 구매자-공급자 간의 정보공유와 구매자가 인식한 공급자의 역량에 대한 신뢰가 구매자의 관계성과에 미치는 영향을 알아보고자 하였다. 아울러, 거래기간과 병상 수가 통제된 상태에서, 상호작용 공정성이 정보공유와 관계성과, 역량신뢰와 관계성과에 미치는 영향력에 대해 조절효과를 가지는지 파악하고자 하였다. 이를 위해 신뢰성 분석, 전체 탐색적 요인분석 및 확인적 요인분석, 판별타당성 분석을 거친 후 통제변수가 포함된 조절적 회귀분석을 수행하였다. 연구 결과, 구매자-공급자 간의 정보공유와 구매자가 인식한 공급자의 역량에 대한 신뢰는 모두 구매자의 관계성과에 긍정적인 영향력의 관계가 있음을 확인할 수 있었다. 아울러, 상호작용 공정성의 조절효과와 관련해서는 정보공유와 관계성과의 관계에서는 상호작용 공정성이 조절효과가 나타나지 않았지만, 역량신뢰와 관계성과의 관계에서는 상호작용 공정성이 조절효과가 있음을 실증적으로 확인할 수 있었다.

• 경영정보학연구
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• 제5권2호
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• pp.169-182
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• 2003

기업간 전자상거래는 기업간 거래에서 발생하는 거래비용이 감소되고 생산성은 크게 향상되어 전체시장 규모에서 차지하는 비중이 급격히 증가할 것으로 예측되었다. 또한, Malone et al.(1987)은 정보기술의 발전과 활용으로 거래비용이 감소되어 기업간 거래는 다수의 구매자와 다수의 공급자들이 거래하는 전자적 시장구조를 가지게 될 것이라고 주장하였다. 그러나, 이후의 연구들은 위계구조나 구매자가 총급자의 수를 소수로 제한하여 거래될 것이라는 사례들을 발표하였다. 본 연구는 정보기술, 특히, 인터넷의 도입이 자산 특수성과 불확실성에 어떤 영향을 미치며, 이러한 영향이 거래 구조를 어떻게 변화시키는지 인터넷 구매 시스템을 활용하여 건설자재를 전자적으로 구매하고 있는 I사의 사례를 통해 살펴보았다. 그 결과 인터넷이 구매자와 공급자의 거래에 다음과 같은 영향을 미친다는 결과를 도출하였다. 첫째, 인터넷의 도입은 전자시장의 확대를 강화하였는데 자산 특수성이 낮은 제품보다 자산 특수성이 높은 제품의 시장화를 더욱 가능하게 하였다. 둘째, 인터넷의 도입은 제품의 불확실성이나 거래의 불확실성의 감소에 직접적인 영향을 미치지 못하였다. 그러나, 사전적인 심사 프로세스에 의한 거래 당사자들의 기회주의의 감소는 전자 시장의 확대에 간접적인 영향을 미친다.

• 한국정보과학회논문지:컴퓨팅의 실제 및 레터
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• 제14권9호
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• pp.823-834
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• 2008

공급 기반 전반에 걸쳐 소싱(Sourcing)에서 조달에 이르는 프로세스를 자동화하고 외부 파트너인 공급사와의 관계를 전략적으로 운영하여 공급망 전체의 효율을 높이고자 SRM(Supplier Relation-ship Management)에 대한 관심이 증대되고 있다. 최근 조달청은 국가 조달행정의 새로운 패러다임을 구축하고 공공조달의 경쟁력을 강화하고자 SRM 개념을 도입하였다. 공공조달 환경에서의 SRM을 위해서는 공정하고 객관적으로 공급사를 평가하고 선정하기 위한 계약이행능력 평가모델의 구축이 요구된다. 본 논문에서는 공급사의 계약이행능력을 평가하고 이를 등급화하여 전략적으로 활용할 수 있는 SRM 솔루션을 제안하고 이를 통해 국가 공공조달 시스템의 혁신방안에 대해 설명한다.

• 한국조리학회지
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• 제14권3호
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• pp.1-15
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• 2008

The purpose of this study was to examine the structural relationship where the job satisfaction of chefs who directly handle the food materials in the hotel restaurants influences their purchase and management of the food materials. For this, 350 chefs of 11 five-star hotels were surveyed with a questionnaire about the process and consciousness in managing food materials. 293 copies of the questionnaire were used in the empirical study by excluding unanswered and insincere ones. Before verifying the hypothesis, the reliability and propriety of the concepts suggested by the study model were analyzed through structural equation model using AMOS 5.0 to analyze concepts and verify the hypothesis. As the result of, the job satisfaction of five-star hotel restaurant chefs appeared to have positive influence on the chefs' purchase attitude, food material satisfaction, food material management performance. Also, the supplier satisfaction increased when the cooking and purchase departments communicate well with each other. Therefore, for the efficient purchase of food materials, the purchase and cooking departments shall survey the market periodically, increase communication between departments to obtain food material satisfaction, organization satisfaction and job satisfaction.

• The Journal of Asian Finance, Economics and Business
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• 제6권2호
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• pp.203-212
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• 2019

A system Integrator (SI) makes a consortium with multiple providers of hardware and software solutions to sell an information system. The success of information systems (IS) mainly depends on establishing a trustful relationship between SI supplier and client, and delivering high-quality system. However, the determinants of trust and system quality have been investigated mostly from the perspective of s ystem buyers rather than system sellers. This study examines the influence of key variables that SI can handle to improve trust and system quality which finally leads to user satisfaction toward SI. This study adopts resource complementarity, user participation and information sharing as the key variable then builds a research model to explain their relationships to user satisfaction. Respondents are recruited from 251 firms that have built any information system in recent two years in South Korea. Results of partial least square (PLS) modeling analysis show that both resource complementarity and information sharing have positive relationships with trust. Also the relationships between trust, system quality and user satisfaction toward S.I are supported. In addition, the mediating roles of trust and system quality are identified. We discussed some of the key managerial and theoretical implications of the paper and suggested further research directions.

• 디지털융복합연구
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• 제12권6호
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• pp.93-103
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• 2014

EPC 산업군에 속하는 기업들의 주요 업무에 대한 아웃소싱비율이 급격히 높아짐에 따라 프로젝트 공급망의 성격과 협력업체와의 협업구조도 더욱 복잡해져 가고 있다. 1, 2차 또는 그 이하 협력업체의 복잡한 공급망에의 참여는 지속적인 통합노력을 필요로 한다. 본 연구는 2차 협력업체를 중심으로 기업 성과와 거래기업에 대한 관계만족도에 영향을 미치는 선행요인 분석에 초점을 둔다. 네트워크 배태성, 협업, 정보공유 및 신축성 등을 선행요인으로 설정하고, 프로젝트 공급망에의 참여실적이 있는 2차 협력업체들로부터 설문조사를 실시하여 통계적 가설을 검증하였다. 분석결과, 2차 협력업체의 공급망 주도기업과 1차 협력업체와의 협업은 성과와 만족도에 유의한 영향을 미치며, 정보공유와 신축성은 네트워크 배태성과 협업에 긍정적 영향을 미친다는 것을 확인할 수 있었다. 또한 협업에 의한 역량제고는 네트워크 배태성에 의해서도 상당한 영향을 받는다는 결과도 도출하였다.

• 한국실내디자인학회논문집
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• 제21권4호
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• pp.40-47
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• 2012

Courtyard is evolving from the conventional one element of a building far beyond into independent peremeter of urban architecture, of which function has been darmatically upgraded from embedded traditional air fluiding, nutural lighting system into where full fledged function can be experienced so much as your imagimation reaches taking major social responsibility such as intact offline social networking which links people from neighbors, inter / extra buiding openness which allow people can communicate among othewise between themselves and artificial natural environmental emelents supplier where people resort to relaxation and natural healing. Roles of courtyard has been by far streatched out into nearby natural healing space where people can shake off their unavoidable stresses from the modern life relaxing themselves looking at the sky otherwise observe natural surroundigns such as plants, flowers and waters. Thanks to hereonto mentioned its merits, Courtyard building is widely used and seen as a center of modern urban design in residence, public bilding and urban planned buildings. Courtyard biulding is nowadays boasting their morphological diversity brought out from lots of topological variation, type variants, cross section and inter relationship with the other neighboring spaces. Hence, hereby I have been studied how above mentioned three major peremeters of courtyard has been upgraded in modern architecture comparing the period from 1960 to 1990 and the period starting from 1991.

• Asia pacific journal of information systems
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• 제14권1호
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• pp.185-209
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• 2004

The purpose of this study is to propose and test a model of customer retention in Internet shopping malls when switching barriers and comprehensive customer value exist in terms of economic and experiential aspects. The literature about customer retention propose that switching barriers are important factors other than satisfaction influencing customers' intention to remain with a specific supplier. The switching barriers mean anything that makes customers' defection difficult or costly and are consisted of perceived switching costs, attractiveness of alternatives and virtual relationships. The Customer Value Scale by Mathwick(2001) is applied to this study as economic value, shopping efficiency, service excellence, aesthetic appeal and playfulness(Zeithaml, 1988; Holbrook, 1994). The analyses showed partial support for the affirmative effect of customer values and switching costs and full support for the affirmative Influence of satisfaction on repurchase intention in the Internet shopping mall environment. But the attractiveness of alternatives and virtual relationship did not have a significant Influence like the result of Jones(1998)'s study of the service industry.