• 제목/요약/키워드: relationship variable

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외식업체 고객 유대 전략이 고객 만족도 및 관계 유지에 미치는 영향 (The Effect of Interpersonal Relationships among the Foodservice Industry on Customer Satisfaction and Retention)

  • 기영진
    • 한국조리학회지
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    • 제12권4호
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    • pp.18-32
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    • 2006
  • This research is to figure out how interpersonal relationships among the foodservice industry affected customer satisfaction and retention. Marketing strategy methods could be indicated to bear fruit in the food-industry based on this research. First, the properties of each factor related interpersonal relationship of foodservice industry, customer satisfaction and retention were obtained from previous studies. Second, interpersonal relationship was applied as an independent variable, retention between customers and the foodservice industry as a consequent variable and customer satisfaction as a parameters. The result reached through convergent validity came to satisfy all variables. Third, it was strongly maintained that the higher interpersonal relationship was, the more satisfied customers were and that the more satisfied customers were, the stronger retention was. It was shown that customers would repurchase and had strong loyalty to a certain enterprise if its services satisfied them and met their expectations.

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정보시스템 아웃소싱에서 관계 관리의 조합 : 신뢰 관점 (Combinations of Relationship Management in Information Systems Outsourcing : Trust Perspective)

  • 이종만;남기찬
    • Journal of Information Technology Applications and Management
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    • 제13권4호
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    • pp.181-195
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    • 2006
  • In recent years, increasing attention has been paid on how to manage a successful relationships between the receiver and provider of the Information Systems(IS) outsourcing services. This study explores the sources of influence for successful outsourcing relationships. Based on the Jaworski's control combination model for marketing, we (1) propose a management combination model of outsourcing relationships where trust is introduced as an intervening variable and outsourcing compleyity as a moderating variable, (2) test this model using a sample of 94 outsourcing projects in 36 organizations that have outsourced there IS functions to external service providers. The results indicated several significant findings. First, the deployment of management mechanism such as contract mechanism and trust building has a significant effect on the outsourcing success through trust only. Second, complexity of outsourcing activities has a moderating effect on relationship management combinations.

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공학교육에서 귀납법 추론을 위한 변수 통제 (Variable Control in Inductive Inference for Engineering Education)

  • 황운학
    • 실천공학교육논문지
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    • 제6권1호
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    • pp.1-7
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    • 2014
  • 이 연구는 귀납법적 확증(confirmation)을 위해서 실행하는 실험이 확률론적 추론임을 밝히고 이의 단점을 보완하기 위해서 적용된 확률적 확인론에 따라서 수행하는 실험에서 통제하는 절차와 방법을 다루었다. 이 통제란 알려진 조건과 상황들을 인위적으로 조작하되 가설에서 명시된 특정조건(즉 독립변수) 이외의 조건(기타 변수)이 작용하여 현상이 발생(종속변수)될 가능성을 막는 것이다. 특정조건에 의하여 현상이 발생할 가능성을 극대화 시키고 기타 조건에 의하여 현상이 발생할 가능성을 최소화시키는 것이다. 그렇게 함으로써 특정 선행사건(독립변수)과 후행사건(종속변수) 사이의 진정한 인과관계성(the causal relationship)을 객관적으로 정확하게 추론하도록 보장하는 방법이 통제인 것이다. 이 연구에서는 변수통제에 대해 좀 더 구체적으로 다루기 위해 대표적인 헬스기구인 Elliptical Trainer (ET)와 Tread Mill (TM)를 이용한 실험에서 변수통제를 가하여 운동속도(독립변수)에 따른 에너지 소비량 변화(종속변수)와 운동속도(독립변수)에 따른 호흡교환율(RER)과 심장 박동율(HR)의 변화(종속변수)를 얻었다. 마지막으로 이 통제를 통해 얻어진 실험결과들을 그래프로 그려 그 결과에 따라 연구의 결론이 다루어졌다.

결혼만족도에 영향을 미치는 변인에 관한 연구 : 본인 및 배우자 관련변인을 중심으로 (Study of Variable Factors Affecting Couple's Marital Satisfaction : Focused on the Related Variable of Myself and Partner)

  • 김효민;박정윤
    • 가정과삶의질연구
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    • 제31권3호
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    • pp.125-140
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    • 2013
  • In the study of married couples, there has been a great lack of analysis of the factors affecting the marital satisfaction of spouses until now. In this study, the subjects were couples living in Seoul or Gyeonggi Province. The data collection period was November 20 to December 20, 2009, and data ond 184 couples were collected and used for the analysis. The SPSS 17.0 program was used for the analysis. The main findings of this study are as follows: First, the husbands' marital satisfaction was higher than that of the wives. And the variables of spousal support, alternative comparison level and marital dissolution disability were also found to be statistically significant according to gender. Second, it was confirmed that the self-variables had a greater effect than partner variables on couples' marital satisfaction. Third, the influential factors of the marital satisfaction of husbands and wives depended on the individual resource variables (self-esteem, health of origin of family, parenting efficacy), the couple relationship variables (spousal support, spousal similarity, recovery attempts), and the level of marital alternatives.

도구변수법을 이용한 지역 노동시장의 내외국인근로자 고용관계 분석 (An Analysis on the Employment Relationship of Domestic and Foreign Workers in the Regional Labor Market Using Instrumental Variable Method)

  • 조은지;이찬영
    • 노동경제논집
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    • 제44권2호
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    • pp.33-69
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    • 2021
  • 본 연구는 2010~2018년 기간 동안의 16개 시도 지역 패널데이터를 구축하여 내외국인근로자의 고용관계를 추정한다. 산업별(제조업과 건설업), 규모별(5~29인, 5~99인, 5~299인 그리고 5인 이상) 분석을 시도하고 외국인근로자의 내생성을 통제하기 위하여 지역 내 외국인근로자의 출신 국가 점유율(Foreigner's Concentration Index: FCI)을 도구변수로 사용한다. 최종적으로는 외국인근로자의 내생성을 고려하지 않는 패널 GLS와 이를 고려한 도구변수법의 결과를 비교한다. 분석 결과, 패널 GLS 분석에서는 내외국인근로자 사이에 보완관계가 확인되었다. 그러나 도구변수법에서는 내외국인근로자의 고용관계가 통계적으로 유의하지 않았지만, 정(+)에서 부(-)로 바뀌었으며, 제조업과 건설업을 결합한 분석에서는 통계적으로 유의한 대체관계가 나타났다. 본 연구는 내외국인근로자의 고용관계를 추정하는 데 있어서 내생성 통제 여부의 중요성을 확인하고 이를 통제하기 위해 도구변수를 국내 최초로 고안했다는 점에서 높은 평가를 받을 수 있다.

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거시경제요인이 보건의료산업 주식시장에 미치는 영향에 관한 연구 (A Study on the Impact of Macroeconomic Factors in the Health Care Industry Stock Markets)

  • 이상구
    • 경영과정보연구
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    • 제34권4호
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    • pp.67-81
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    • 2015
  • 본 연구의 목적은 보건의료산업 주식 시장에 대해 거시경제변수에 대한 요인이 미치는 영향을 알아보고자 한다. 첫째, 의약품지수는 국공채금리와 환율을 원인변수로 하며 콜금리변수와는 상호영향 관계를 가진다. 즉 금리와 환율의 변화는 의약품산업에 영향을 미치는 변수로서 주의해야 한다는 것이다. 둘째, 의료기기지수는 콜금리, 국공채금리, 환율에 대해 상호 원인변수로 작용하며 경상수지변수를 원인변수로 한다. 즉 의료기기산업에 대해 금리와 환율 그리고 경상수지의 변화가 영향을 미칠 수 있다는 것이다. 셋째, 의약품 지수에 영향을 미치는 변수의 관계를 추가적으로 분석하면 콜금리와 환율은 음(-)의 관계이며 국공채금리와는 양(+)의 관계를 가진다. 의료기기 지수에 영향을 미치는 변수의 관계를 분석하면 환율과는 음(-)의 관계이며 국공채금리와는 양(+)의 관계를 가진다.

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도시주부의 대인적 지지, 생활긴장감 및 만족도 (Interpersonal support, Tension in life changes & Life satisfaction in Urban Housewives)

  • 오경희
    • 가정과삶의질연구
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    • 제16권4호
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    • pp.83-83
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    • 1998
  • The purpose of this study is to investigate interpersonal support, tension in lifechanges & satisfaction. The selected sample is composed of 387 housewives in ChongJoo city. SAS pc program was used for the statistical analysis of the data. Data was analyzed by frequency, F-test, percentage, mean, Duncan's Multiple Range Test, Pearson's correlation coefficient, Regression Analysis. Major findings as follows: 1)At wedding & funeral ceremony, kin networks of her parents & parents-in law side were variables to have influence on tension in life changes. And the number of social organization participated were a variable to have influence on the satisfaction. The age of couple, education of couple, duration of marriage, income, family lifecycle, the number of children, pattern of family were variables to influence tension in life changes, but were not variables to influence on the satisfaction. 2) At usual or wedding & funeral ceremony, kin networks of her parents side were variables to influence on instrumental & companionship support. And the number of friends was a variable to influence on companionship & informational support. The number of neighbors was a variable to influence on instrumental, companionship & informational support. The number of social organization participated was a variable to influence on companionship & emotional support. The age of couple, education of couple,income, duration of marriage, family life cycle, number of children, family size, family type were variables to influence on interpersonal support. 3)The relationship between tension and satisfaction in life changes was negative, and between instrumental support and satisfaction was negative also. But between companionship support and satisfaction was positive relationship and between tension of personal &social life and instrumental support was positive relationship. The relationship between tension of marriage life and companionship support was negative and between tension of family life and information support was negative relationships. The received companionship support was lower tension in life changes than not received it. But the received instrumental support was higher tension of personal & social life. The received companionship & informational support was higher satisfaction than not received them. But the received instrumental support was lower satisfaction than not received it. 4) Instrumental & companionship support, at usual kin network of her parents in taw side, at wedding & funeral ceremony kin network of her parents side,were variables to influence on tension in life changes. Instrumental, companionship& informational support, at wedding & funeral ceremony kin network of her parents side, were variables to influence on the satisfaction

성인의 대인외상경험과 외상 후 성장의 관계 : 낙관성과 관계의 질의 다중매개효과 (The Relationship between Adult Interpersonal Traumatic Experience and Posttraumatic Growth : The Multiple Mediating Effect of Optimism and Quality of Relationship)

  • 박은아
    • 한국사회복지학
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    • 제67권1호
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    • pp.263-288
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    • 2015
  • 본 연구는 성인의 대인외상경험과 외상 후 성장의 관계에서 낙관성과 관계의 질의 다중매개효과를 검증하기위해 실시되었다. 이를 위해 30세 이상 60세미만의 성인을 대상으로 임의표집방법에 의해 조사를 실시하였다. 주요 분석방법으로는 구조방정식모델(SEM) 분석을 AMOS프로그램을 사용해 실시하였다. 매개효과 검증을 위해서 Bootstrap 방법을 사용 하였고, 다중매개효과의 간접효과 검증을 위해서는 팬텀변수(Phantom Variable)를 사용해 모형을 변형한 후 분석하였다. 연구결과, 대인외상경험 수준이 높을수록 외상 후 성장도 높게 나타났다. 둘째, 대인외상경험과 외상후 성장 사이에서 낙관성과 관계의 질이 각각 부분매개하는 것으로 나타났다. 셋째, 대인외상경험과 외상 후 성장 사이에서 낙관성과 관계의 질이 이중매개하는 것으로 나타났다. 연구결과를 토대로 실천현장에서의 실천적 전략과 사회복지에의 함의를 제시하였다.

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영유아기 자녀를 둔 어머니의 모-자녀관계와 결혼만족도가 주관적 안녕감에 미치는 영향 (The Effects of the Mother-Child Relationship and Marital Satisfaction on the Subjective Well-Being of Mothers with Young Children)

  • 박희경;윤갑정
    • 아동학회지
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    • 제33권2호
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    • pp.243-261
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    • 2012
  • This study examined the effects of the mother-child relationship and marital satisfaction on the subjective well-being of mothers with young children. The subjects consisted of 237 mothers with young children. Data were analyzed by means of multiple regression analysis, T-test and one way ANOVA. The results included that 1) There were clear differences in terms of the mother's level of education, her monthly income in household, and job satisfaction when it came to the subjective well-being of mothers. 2) The mother-child relationship and marital satisfaction were both positively correlated with the cognitive and affective factor (positive affects) of subjective well-being, whereas there were negative correlations with regard to affective factors (negative affects) of subjective well-being. 3) The mother-child relationship and marital satisfaction accounted for 32.5% of subjective well-being. More specifically, marital satisfaction was the most influential variable when it came to determining the level of life satisfaction (which is also a cognitive factor of subjective well-being), whereas the mother-child relationship was the most influential variable when it came to the affective factor of subjective well-being.

Analysis for the Causal Relationship of Education Quality Factors in Korea

  • Lee, Jin-Choon;Lee, Hong-Woo
    • International Journal of Quality Innovation
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    • 제6권2호
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    • pp.147-166
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    • 2005
  • The purpose of this study is to analyze the causal relationship, in the perspective of Total Quality Management, among the education quality factors, which were suggested in the previous researches. Lee et al. [16] had tried to analyze the relationship among education factors, but they did not estimate the education factor using latent variable concept, which is very reasonable and efficient to represent the constructed concepts. So this study attempts to analyze the causal relationship among education quality factors, represented as latent variables used in structural equation modeling (SEM), and compared with each other. In this study, education quality factors were measured by several measures, constructed as several latent variables, and then processed with AMOS, the most efficient statistical package in the SEM area. In order to analyze the causal relationship among the education quality factors constructed as latent variables, this study designed the structural equation model with suggested factors and established several research hypotheses. This study discovered a prominent causality among the education quality factors, such as education leadership, student scholastic performance and satisfaction of education quality, which is similar to that of previous research. This outcome is really a unique Korean syndrome manifest within our educational career orientation.