• Journal of Information Technology Services
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• v.13 no.2
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• pp.219-250
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• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• Water for future
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• v.29 no.5
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• pp.185-202
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• 1996

The newly-developed method for estimating the instream flow, proposed by the authors (1996), was applied to the main channel reach of the Kum River basin in Korea. Performance of the suggested method was tested through the evaluations of the required flow, instream flow, and river-management flow which were estimated at five main reaches with each representative station. The mean drought flow was used as the object flow to evaluate the minimum instream flow for the mid- and large-size rivers. Water quality prediction by using the QUAL2E model was made for both cases that the planned wastewater treatment facilities may and may not be constructed. The required flow for the fish habitat was evaluated for 9 representative fish species. The instream flows required for the riverine aesthetics at Kong-ju and Puyo scenary points, for river navigation at natural channel conditions, and for current and potential recreation activities were evaluated, respectively. The instream flows required for other items are not quantified. On the whole, it is shown that the instream flow to maintain the natural riverine functions such as fish habitat, and riverine aesthetics govern the upstream reaches of the Kum River, and the artificial riverine functions such as conservation of water quality, navigation and recreations govern the middle and downstream reaches. Especially, it is found that the instream flow requirement depends largely upon the construction of wastewater treatment facilities at the Kum River basin.

• Journal of Korean Society of Forest Science
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• v.76 no.3
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• pp.243-248
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• 1987

The U.S. Forest Service administers the world's largest forestry research organization. From its modest beginning in 1876, some 30 years before the United States national forest system was established, the research branch has devoted its effort to meet current and future information needs of the forestry community of the United States, not just for the U.S. Forest Service. The research branch is one of three major administrative units of the U.S. Forest Service. The others being the National Forest System and State and Private Forestry. Currently the National Forest System comprises 155 national forests, 19 national grasslands, and 18 utilization projects located in 44 states. Puerto Rico, and the Virgin Islands. The National Forest System manages these areas for a large array of uses and benefits including timber, water, forage, wildlife, recreation, minerals, and wilderness. It is through the State and Private Forestry branch that the U.S. Forest Service cooperates and coordinates forestry activities and programs with state and local governments, forest industries, and private landowners. These activities include financial and technical assistance in disease, insect, and fire protection ; plan forestry programs ; improve harvesting and marketing practices ; and transfer forestry research results to user groups. Forestry research is carried out through eight regional Forest Experiment Stations and the Forest Product Laboratory. Studies are maintained at 70 administrative sites, and at 115 experimental forest and grasslands. All of the current sciences that composed modern forestry are included in the research program. These range from forest biology (i. e. silviculture, ecology, physiology, and genetics) to the physical, mathematical, engineering, managerial, and social sciences. The levels of research range from application, developmental, and basic research. Research planning and priority identification is an ongoing process with elements of the research program changing to meet short-term critical information needs(i. e. protection research) to long-term opportunities(i. e. biotechnology). Research planning and priority setting is done in cooperation with National Forest Systems, forest industries, universities, and individual groups such as environmental, wilderness, or wildlife organizations. There is an ongoing review process of research administration, organization, and science content to maintain quality of research. In the U.S. Forest Service the research responsibility is not completed until the new information is being applied by the various user group : I. e. technology transfer program. Research planning and development in the U.S. Forest Service is a dynamic activity. Porgrams for the year 2000 and beyond are now in the planning stage.

• Journal of Forest and Environmental Science
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• v.22 no.1
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• pp.1-12
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• 2006

This study was carried out to compile year 2001 forest resource statistics for the State of Virginia. USA. Virginia has 15.8 million acres (6.4 million ha) of forested 1and, accounting for 62% of the landcover with non-industrial private forest landowners owning 77% of the forested area. Deciduous forests make up 78% of Virginia's forests. Total tree volume is 26.5 billion cubic ft, of which average volume per acre is $1.677ft^3/ac(117m^3/ha)$. The overall annual volume of roundwood output is $543\;million\;ft^3$. Tree growth exceeds removals by $271\;million\;ft^3$ each year for all species statewide. Average net forest land loss in Virginia is 20,000 acre (8,094 ha) per year. In 1999, the forest products industry contributed over $25.4 billion to Virginia's economy while providing over 248,000 jobs. Among forest industries logging contributes to the economy at over $863 million/yr; timber accounts for the greatest amount (28%) of the total market value of Virginia's agricultural crops. Revenue received from stumpage by landowners exceeded $345 million/yr. In their entirety. Virginia's forests provide over $30.5 billion in annual return. including $3 billion for recreation and $1.9 billion for carbon sequestation and pollution control.

• Journal of the Korean Home Economics Association
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• v.20 no.3
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• pp.85-102
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• 1982

The current employment status among young home economists and perspectives in occupations for prospective Home Economics graduates were explored in this study which utilized information from 17 to 21 colleges in Korea and colleges in the United States during the five years of 1977∼1981. The Home Economics content areas covered in this study were Clothing and Textiles, Foods and Nutrition, Housing and Interior Design, and Child Development and Family Life. The highest percentage of Korean graduates in Clothing and Textiles was employed either as teachers at the junior high school level or as designers in the clothing and textile industries. Quite a number of the graduates were engaged in further studies at the graduate level. Korean graduates with a master's degree were teaching at the college level and some had furthered their studies at the doctorate level either here or abroad. Koreans with a bachelor's degree in Foods and Nutrition held jobs as teachers in junior high school, dieticians at mass feeding institutions and hospitals, food scientists in food industries, and researchers in institutions. Those with a master's degree were teaching at the college level. Americans with a bachelor's degree worked as dieticians, supervisors in restaurants and institutions, extension workers, researchers at various facilities, teachers and clerks. Americans with a master's or doctorate degree were engaged in teaching at colleges or supervising at research or working as extension specialists. In general, Korean graduates were found to hold positions in less varied areas than their American counter-parts. Among forty-nine graduates those working in their professional field reported less sex discrimination that those working in other fields. The major area of employment in Housing and Interior Design or Home Management graduates in Korea was teaching while in the United States it was extension work, business, governmental work and teaching. It was suggested that in the future, career development in Korea be further explored to include extension service, research, social welfare, financial planning, business, free-lancing, funeral home, home-call, and correctional education. Interviews with executives from 6 business enterprises indicated that most of them were aware of the potential contribution home economists could make for their companies but they expressed a negative attitude towards women in general due to their short stay on the job. Jobs held by Child Development and Family Life majors with a bachelor's degree in Korea were mostly teaching positions in public, junior and senior high school. However, jobs such as nursery school teaching, working in clinical setting, business, and teaching at public, junior and senior high school predominated in the United states. Most Korean graduates with a master's degree were teaching in professional colleges while in the United Stated the job variation among the graduates was rather evenly distributed among teaching at college level, public and high school, nursery school and administration areas. Reports from 7 child development majors on the job indicated that they were paid less that secretarial workers. Only half of them were working in their major area and these expressed satisfaction with their work. Two thirds of the respondents indicated no sex discrimination. It was suggested that in the future Child Development and Family Life majors pursue employment in counseling, guidance, recreation, mass media, administration and outreach work as well as education, research and parent education in services for children, teen-agers, adults and families.

• Journal of the Korean Association of Geographic Information Studies
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• v.16 no.2
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• pp.88-100
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• 2013

Urban green space is one of most important aspects of urban infrastructure for improving the quality of life of city dwellers as it reduces the heat island effect and is used for recreation and relaxation. However, no systematic management of urban green space has been introduced in Korea as past practices focused on efficient development. A way to calculate the amount of green space needed to complement an urban area must be developed to preserve urban green space and to determine 'regulations determining the total amount of greenery'. In recent years, various studies have quantified urban green space and infrastructure using remotely sensed data. However, it is difficult to detect a myriad small green spaces in a city effectively when considering the spatial resolution of the data used in existing research. In this paper, we quantified small urban green spaces using CASI-1500 hyperspectral imagery. We calculated MCARI, a vegetation index for hyperspectral imagery, to evaluate the greenness of small green spaces. In addition, we applied image-classification methods, including the ISODATA algorithm and Spectral Angle Mapper, to detect small green spaces using supervised and unsupervised classifications. This could be used to categorize land-cover into four classes: unclassified, impervious, suspected green, and vegetation green.

• Journal of the Korean Institute of Landscape Architecture
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• v.24 no.2
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• pp.86-98
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• 1996

This study is intended to revaluate old tree, five of the shot of the Natural Monument and 66 shot trees under protection in the city at present. The study covers distribution, management of usage, investigation and research into various matters relating to the situation of old trees in Pusan. Because 60% of the old trees selected for protection is on private land, citizens have difficulty gaining access to them. Also space for growth is impinged on by various urban facilities. Some trees have problems of growth because the land is covered with cement and asphalt. As regards space for old trees, many places have been destroyed due to the lack of protection fences and the failure to establish a guidance board. Only 40% of the space has been set aside for rest. In these places the establishment of rest areas, benches and handy chairs is needed. And there are 20 holy places where people observe religious ceremonies. As for space security necessary for old trees according to trunk width, the minimum trunk width and availale area needed are more than 1:1.5, but less than 30% have the necessary space. The growth of many old trees is threatended because of the small apace for growth. The prescription of the boundary space is divided between inside and outside. This indicates the domain nature and space rank of the old tree. It can be classified into five forms for research purposes. The elements for prescription of critical space outside are connected with the security of space, and the elements relating to inside space portray the conditions for sensitive growth according to the institution and the ground conditions. The open and closed nature of old tree space has some connection with the relationship between usage and the intimacy of the user. Most of the spaces for old trees can't be used or are difficult to gain access to, so it is necessary to secure enough space for them. The 18 places, despite having easy access, are near farmland, hills or forest. So the intimacy factor is low, and the security of space of the old trees is not generally sufficient. Henceforth, it will be necessary to have security of area for old trees as well as maintenance control to protect them. Also the space should be used as a communal and recreation are in the city. It is the time to construct a landscaped area which people can easily approach, a place with a secure entrance where they can play, rest and converse.

• Korean Journal of Environment and Ecology
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• v.16 no.4
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• pp.465-474
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• 2003

According to rapid increase of visitors to the Baekdudaegan, the most important ecosystem in Korea, fur climbing or outdoor recreation, deterioration of natural environment along the trail on the ridge of Baekdudaegan is becoming more serious. The purpose of this study is to research the deterioration condition of the trail between Manbokdae and Bokseongijae on the Baekdudaegan with intent to prepare the conservational management strategy fur the trail on the ridge of Baekdudaegan. To accomplish the purpose, not only trail condition such as altitude, entire width, bare width, maximum depth and slope of trail, but also deterioration types of trail were surveyed at the total 232 points for 28.4km in length. Furthermore, impact rating class, which could be effective means to check the step and extent of deterioration process, was judged on each points of trail. Putting together these results informs us that the deterioration condition of the trail between Manbokdae and Bokseongijae is not reached the level of grave concern yet, but prompt countermeasure to maintain the existing condition has to be considered with regard for the conditions of location and the increasing amounts of use.

• Journal of Environmental Science International
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• v.16 no.3
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• pp.357-367
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• 2007

Recently, eutrophication or lake and reservoir has become serious problem to man who want use that water for several purpose. In order to solve the eutrophication problem, the trophic state of that eutrophic lake and reservoir should be measured properly. For the purpose of this, various method to indicate the trophic state of lake and reservoir was developed by many researchers. This research was conducted to evaluate characteristics and eutrophication of water qualitymfor small scale reservoir in Kunsan. On-site investigation to 5 reservoirs and laboratory experiment were carried out during four seasons from November, 2003 to July, 2004. Twelve items measured field ana a laboratory. Measured data was analyzed to quantitative method by multivariate approach and eutrophication index. The result is summarized as following. 1) Showing the characteristics of water quality for reservoir in Kunsan, Okgu reservoir and Oknua reservoir was exceeded 4 grades of agricultural water standard in TP, TN and COD. This means that eutrophication was gone much, therefore, water-purity control of reservoir need. While, Mije reservoir that is used to Kunsan citizens' recreation was good in water quality. But, water quality exceeded 4 grades of agricultural Dater standard sometimes. 2) As a results of correlation analysis between variables of water qualify, Interrelation between variables which is connected with eutrophication was expressed good relationship as above 6.000 in correlation coefficients. The correlation coefficient(r) between COD and chlorophyll-a, total phosphorus and chlorophyll-a, total nitrogen and chlorophyll-a were 0.750, 0.720 and 0.600 respectively. Therefore, Change of water quality can grasp according to eutrophication progress degree. 3) If do evaluate to eutrophication by quantitative method which is proposed by OECD, US-EPA and Forsberg & Ryding, in the case of chlorophyll a, Okgu, Oknua and Daewi reservoir was eutrophic state and Mije and Geumgul reservoir was mesotrophic state. But, estimation by TN and TP showed highly eutrophic state (hypereutrophic) in all reservoirs. 4) If do evaluate by eutrophication index which is Carlson's TSI, revised carlson TSI and Walker's index, in the case of chlorophyll a, TSI values of Okgu, Oknua and Daewi reservoir is eutrophic state more than 50 and Mije and Geumgul reservoir was mesotrophic state as range of $40{\sim}50$ in TSI value. But, in the case of TP as nutrients, all reservoirs showed highly eutrophic state which was exceed to 70 in TSI value. According to above results, the water quality for small scale reservoirs in Kunsan is progressing by trophic state. therefore, for continuous use as agriculture water, we had better do establishment of management plan about water quality.

• Journal of Korean Society of Forest Science
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• v.101 no.1
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• pp.104-112
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• 2012

This study was carried to improve the facilities in Daegu Kyungpook public Arboreta. On the basis of visitor's performance, satisfaction and implicitly derived importance, this study conducted Revised Importance- Performance Analysis, Exploratory Factor Analysis and Regression Analysis between extracted performance factors and overall satisfaction. As a result, 'Plant and Arboretum's Landscape' factor was seemed to affect overall satisfaction quite a bit and need to keep up the good work because the attributes belonged to this factor had high importance-performance in Daegu Arboretum. The attributes located in 2 quadrant and had a relatively large effect on overall satisfaction were 'Management of information board', 'Capacity of restroom' and 'Accessibility to restroom' in Daegu Arboretum. These attributes are needed to be improved as soon as possible. Kyungpook Arboretum also had similar results in 'Plant and Arboretum's Landscape' factor but 'Parking Lot' factor was more influential to overall satisfaction compare to Daegu Arboretum. Especially, 'Capacity of parking lot' attribute, one of 'Parking Lot' factor, was the first one to be improved because it had high importance and low performance.