• Title/Summary/Keyword: questionnaires

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Customer Satisfaction Analysis of Smart Car Features Using the Kano Model : a Comparative Analysis of Similar Research Cases (Kano모형을 기반으로 한 스마트 카 기능의 고객 만족도 분석 : 유사 연구사례의 비교를 중심으로)

  • Kang, Young Tai;Chung, Kyu Suk
    • Journal of Korean Society for Quality Management
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    • v.46 no.3
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    • pp.717-738
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    • 2018
  • Purpose: This study aims to analyze why surveys of a single set of customer requirement result in different Kano analyses depending on the survey questionnaire designs. Methods: This study singled out 14 common features from four different questionnaires of two studies of Smart Car features and analyzed them using the Kano model. Several methods and devices were used: Group Comparison and Timko Index were applied; Kano Distribution Index, Timko Dispersion and Kano Conformity were newly introduced for the quantitative analysis; Correlations between Timko indices from different Kano questionnaires were conducted; Heuristic Splitting technic for reinforcing attribute categorization is introduced. Results: Correlation Coefficient proved strong positive relations among the three questionnaires, whose agreement degree of the resulting Kano attributes showed less than 10% when Indifferent was ignored. Heuristic Splitting on Timko charts enhanced the degree of the resulting Kano attributes up to 80%. Conclusion: Among the questionnaires the representation of customer requirements tends to move by parallel shifts on the Timko chart maintaining their relative locations. Heuristic Splitting suggests a rational solution to the interpretation of those inexplicable attribute categories resulting from traditional Kano methods.

A Study for Interpretation and Fitness of Sasang Constitution Questionnaire (사상체질설문지(四象體質設問紙) 문항(問項)의 해석(解釋) 및 적합성(適合性)에 대한 연구(硏究))

  • Shin, Dong-Yoon;Song, Jeong-Mo
    • Journal of Sasang Constitutional Medicine
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    • v.16 no.1
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    • pp.74-99
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    • 2004
  • Since recent development of questionnaire for Sasang constitution, many researches have followed it to verify statistical significancy. However, a few problems about validity of some questionnaires were discovered later on due to the lack of researches about it. Firstly, some questionnaires have different meaning from that of the original Dongyi Suse Bowon. Secondly, belief on statistical significancy sometimes misleads the questions for a certain Sasang constitution to be used for a different Sasang constitution. Thirdly, profound concepts of original Dongyi Suse Bowon are sometimes abandoned or ignored in the excuse of low statistical significancy. Fourthly, it is still difficult to identify Sasang constitution of Taeyangin due to lack of population, sample, and questions. The purpose of this thesis is to minimize the problems related with interpretation and fitness of the questionnaires. The author developed a questionnaire of 48 questions and surveyed with it over 200 patients who visited Jeon-ju Woosuk hospital. This research resulted in a bit of resolution of the problems through statistical comparison between the survey and clinical analysis.

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Analysis of the Green Park Preference of Residents Adjacent to Industrial Area (공단지역과 인접한 주거지역 주민들의 선호 공원녹지 분석 - 대구광역시 서구를 중심으로 -)

  • Kim, Soo-Bong;Ryu, Yeon-Su;Lee, Jeong-Yeon
    • Journal of Environmental Science International
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    • v.16 no.1
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    • pp.95-102
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    • 2007
  • The paper aims to highlight residents' preference of park close to industrial area in Seo-gu, Daegu City. Questionnaire survey was the main research method for the study from June to August last year. There were 2 survey questionnaires, one is for satisfaction degree regarding residents' general park use and the other is especially for vest-pocket use. For the research, 150 questionnaires were surveyed for each park users(total 300 questionnaires) and 270 questionnaires are used for the statistical analysis. The analysis showed that small vest pocket sized park was the proper model for close to industrial area. The majority residents preferred small park close to a residential area, also 77% of residents who use vest-pocket park replied that they live within 10 minute walking distance from there. In the case of Seo-gu, there were several small vest pocket sized parks which can satisfy the residents' preference. Therefore the plan which utilize them positively is necessary.

Development of International Versions of Pattern Identification Questionnaires using Cross-cultural Translation Methodology: Seven Emotions, Fatigue and Malaise, Phlegm, Food Retension, and Blood Stasis (칠정, 노권, 담음, 식적, 어혈 변증 설문지의 횡문화적 번역 연구)

  • Kim, Hyunho
    • The Journal of the Society of Korean Medicine Diagnostics
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    • v.22 no.1
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    • pp.33-44
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    • 2018
  • Objectives This study aimed to perform a cross-cultural translation of 5 kinds of pattern identification questionnaires from Korean to English: questionnaires for seven emotions, fatigue and malaise, phlegm, food retention, and blood stasis. Methods We followed the strict guideline on the cross-cultural translation of healthcare evaluation tool. Total five stages of study were conducted. First, translations of two individual translators. Second, synthesizing of the two results. Third, two back translations from synthesized version to Korean. Fourth, expert committee reviewed with the original version, synthesized version, back translated versions to make a pre-final version. Last, with the pre-final version, 5 Americans evaluated face validity of the pre-final version. We made a final version after the above-mentioned 5 stages. Result and conclusion International versions of the 5 kinds of pattern identification questionnaires were completed. We can expect this versions are widly used for clinical usage and following academical researches.

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Analysis on Field Professionals' Assessment of Alternative Fire Escape Methods in Apartment Building (공동주택 대안적 화재 피난방식에 대한 건설전문가 평가조사)

  • Lee, Myung Sik;Lee, So Young
    • KIEAE Journal
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    • v.9 no.5
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    • pp.21-28
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    • 2009
  • In apartment buildings, casualties, especially fatalities have occurred in balcony areas in fires if residents fail to escape to the main entrance. Potential consequences of a particular infrequent event should be considered. In attempting to design apartment buildings for fire safety, alternative escape methods such as vertical penetration could be considered. The purpose of this study is to investigate present building regulations regarding apartment buildings and examine pros and cons of the current escape method and alternative escape methods. Focus group interview was conducted to discuss problems of fire escape methods. In addition, questionnaires were distributed to field professionals working in architecture, construction and related industries. Among 500 questionnaires distributed, 192 questionnaires were collected. Usable 162 questionnaires were analyzed using SPSS 15. Regarding alternative fire escape methods, several concerns were mentioned. Safety, privacy, security, effectiveness of escape, water proof problems were raised. Based on the opinions, vertical penetration between apartment unit appeared more safe, secure, effective than horizontal penetration. However, both methods have its own pros and cons under specific contexts. Alternative escape methods need be considered for a selective options for residents in case of fire.

A Causality Analysis between SCM Integration and Firm Performance (SCM통합과 기업성과의 인과관계 분석)

  • Hwang, Chea Young;Suh, Chang-Kyo
    • The Journal of Information Systems
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    • v.24 no.1
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    • pp.27-44
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    • 2015
  • Supply chain management (SCM) aims to provide the coordination and execution of planning and decision-making in multi organization-wide production and distribution. The advancement of information technology and the globalization of market promote SCM integration. Information sharing has become a major driver of competitive advantage in SCM. In this research, we aim to analyze the influence of SCM integration on firm performance and the role of information sharing between SCM integration and firm performance. Of the 750 questionnaires posted, a total of 218 questionnaires were collected after one follow-up. A total of 199 questionnaires were analyzed after 19 questionnaires were eliminated due to largely missing values. We used structural equation modeling technique to validate the causal relationship between SCM integration, information sharing, and firm performance. The results suggest that improved SCM integration both within the focal company (intra-organization) and across companies (inter-organization) enhances firm performance positively. Information sharing acts as a mediator between the SCM integration and the firm performance. Intra-organization SCM integration is positively related to inter-organization SCM integration, namely, SCM integration with suppliers and customers. The results suggest that internal integration of SCM significantly influences external integration with customers and suppliers. The result also shows that supply chain integration has a positive influence on firm performance and information sharing positively impacts firm performance as well.

A Study on Nurses' Perception of Job Rotation and an Organizational Commitment (임상간호사의 부서이동제도에 대한 인식과 조직몰입)

  • Lee, Young-Ok;Kwon, Myung-Soon
    • Journal of Korean Academy of Nursing Administration
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    • v.10 no.4
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    • pp.459-472
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    • 2004
  • This study was designed to investigate perception of job rotation and an organizational commitment of staff nurses working at K hospital and find the way of increasing an organizational commitment for the groundwork for efficient changes in the nursing staff. Data were collected from Aug. 20 to Aug. 28, 2004 through self reporting questionnaires taken by 318 nurses working at a hospital. The three structured instruments were used for collecting the data; Questionnaires for measuring the perception of job rotation, Questionnaires for measuring the utility and the problem of job rotation, and Mowday's Organizational Commitment Questionnaires. The Results were as follows : 1. 66.0% of 318 staff nurses approved of regular job rotation; 34.0% of them disapproved 34.3% of them wanted to get transferred to another department; 65.7% of them didn't. 2. Of general characteristics, age(F=17.469, P=.000), marital status(F=-2.781, P=.006), religion(F=5.688, P=.001), education level(F=8.816, P=.000), position(F=15.591, P=.000), a total clinical career(F=11.606 p=.000) and field in practice(F=4.206, P=.000) were significantly related to an organizational commitment. 3. There is relatively positive correlation between the perception of job rotation and an organizational commitment. In conclusion, the utility of on the job rotation and organizational commitment showed the positive correlation.

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Reliability Study of Oriental OB & GY Questionnaires (한방부인과 진단용 설문지의 신뢰도 연구)

  • Lee In Sun;Jeon Ran Hee;Bae Kyung Mi;Kim Mi Jin;Yeum Yun Kyung;Lee Yong Tae;Ji Gyu Yong;Kim Jong Won;Kim Gyu Gon
    • Journal of Physiology & Pathology in Korean Medicine
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    • v.18 no.3
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    • pp.701-712
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    • 2004
  • This study investigated reliability of Oriental OB & GY Questionnaires, evaluated the items and correlation relation of differentiation of syndromes of Oriental OB&GY Questionnaires which was used by Dong-Eui OB&GY. We analyzed the results of 553 outpatients's Questionnaires from April 2002 to February 2004. The reliability of Oriental OB&GY Questionnaires above 95% was stagnated blood most, above 90% deficiency of blood, deficiency of Um, heat syndrome, dampness, kidney, liver, heart, spleen, with the exception of phlegm all that was above 80%. The frequency diagnosed of items of differentiation of syndromes dampness, hear, stagnation of Ki was most, the average of item of differentiation of syndromes stagnation of Ki, dampness, deficiency of Ki was most. Correlation coefficient of deficiency of Ki, deficiency of blood, deficiency of Um, cold syndrome, heat, stagnated blood, heart, spleen, kidney, dryness, stagnation of Ki, liver with more than pure question was above 0.8, phlegm was under 0.5. The frequency diagnosed of items of the differentiation of syndromes was not which is related to repeated question and physiology and pathology of oriental medicine.

A study on recognition of Mibyeong and its prevalence in Korean public : national survey (미병에 대한 한국 일반인의 인식과 미병률 현황 : 전국조사)

  • Lee, Eunyoung;Lee, Youngseop;Park, Kihyun;Yoo, Jonghyang;Lee, Siwoo
    • Journal of Society of Preventive Korean Medicine
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    • v.19 no.3
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    • pp.1-10
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    • 2015
  • Objectives : The purpose of this study was to reveal the prevalence of Mibyeong and its symptoms including fatigue, pain, sleep disturbance, dyspepsia, depression, anxiety and anger by using the national survey. Methods : Questionnaires were collected by Gallup Korea. Participants were chosen through stratified sampling method based on area, gender and age. Questionnaire was designated to confirm the recognition, managing of Mibyeong, investigation of life habit, medical history, basic information, QoL questionnaires (Short Form-12, EuroQol-5D) and understanding of Mibyeong medical service conditions. Generally all questionnaires were used for survey the Mibyeong status in public except QoL questionnaires. Questionnaires were fulfilled by professional surveyor as face to face interview. Descriptives was used for data analysis and the results were expressed as percentage ratios (%) Results : 1,101 of people were acquired in this study. Eighty point two (80.2%) percent of participants did not know the concept of Mibyeong accurately even though 80.6% complained of Mibyeong related symptoms. Among them, fatigue was accounted for the highest response (70.7%)in this study. Sixty point four percent of participants identified non-smoking, stop drinking, eating habits and sleeping habits as a way to manage their Mibyeong related symptoms. In addition, exercising (60.8%), visiting medical institution (58.4%) and taking health functional food (52.7%) were presented. Only 23.1% among people with symptoms Mibyeong visited medical facilities. Moreover, the quality of life was found to be significantly correlated with health status. Conclusions : This study could contribute to express the importance of announcing the concept of Mibyeong and status to Korean public. Moreover, more Mibyeong studies should be conducted in the future to evaluate the Mibyeong status objectively.

Correlation Analysis between Gastric Emptying Measurement by Ultrasonography and Korean Medical Questionnaires (초음파 위배출 측정과 한의설문 간의 상관성 분석)

  • Cho, Soo-ho;Lee, Jae-hong;Ko, Seok-jae;Kim, Jin-sung;Park, Jae-woo
    • The Journal of Internal Korean Medicine
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    • v.39 no.4
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    • pp.570-591
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    • 2018
  • Objective: This study was designed to investigate the correlation between gastric emptying measurement by ultrasonography and the findings of various questionnaires of functional dyspepsia (FD) or in Korean medicine to explore the possibility of quantification of questionnaires. Methods: Eighty-eight patients (44 patients with FD and 44 healthy controls) were recruited from October 2016 to November 2017. Gastric emptying half-time (T1/2) was measured by ultrasonography at fasting, and at 0, 15, 30, 45, 60, 90, and 120 min after meals (apple juice, 500 ml, 224 kcal). The average half-time (average T1/2) was calculated by averaging all measured half-times. A visual analogue scale (VAS), food retention questionnaire (FRQ), damum questionnaire (DQ), cold and heat questionnaire (CHQ), deficiency and excess questionnaire (DEQ), spleen-qi deficiency questionnaire (SQDQ), Nepean dyspepsia index-Korean version (NDI-K), and quality of life of NDI (NDI-QoL) were filled out by all participants. Correlation between the average T1/2 and questionnaires were analyzed for 79 patients (37 patients with FD and 42 healthy controls) after excluding missing and erroneous data. Results: The FRQ, DEQ, SQDQ, NDI-K, and NDI-QoL scores, especially for some gastrointestinal symptoms and general weakness-related symptoms, showed statistically significant correlations with average T1/2. Conclusions: Our results suggest that gastric emptying measurement by ultrasonography may be a quantitative substitute method for some Korean medical questionnaires or for some dyspepsia-related and deficiency-related items among them. However, further studies using various measurements of gastric emptying will be needed.